Pepe Jeans London Reviews 75,047

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the excellent quality and fit of items like jeans and trainers. Many appreciate the stylish designs and comfort, often noting that products meet or exceed their expectations. The delivery service is frequently described as fast and efficient, with items arriving well-packaged and in good condition. However, some people were dissatisfied with aspects of the ordering and return processes. A few reviewers experienced issues with delayed or lost orders, and some found the tracking information to be unreliable. There were also occasional mentions of difficulties with sizing, leading to returns that were sometimes problematic or not straightforward.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the good feel and serious quality of... See more

Delivery service

People report positive experiences with delivery service, often praising quick delivery and good prices. Many... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the great clothing quality and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant issues, such... See more

Return policy

Users describe ambiguous interactions with the return policy. Some customers report smooth returns, with one... See more

Based on these reviews

Rated 4 out of 5 stars

Great service during office hours but impossible to contact out of normal office hours. Otherwise efficient and helpful. I struggle to find comfortable day wear trainers but Pepe usually work for me.... See more

Company replied

Rated 4 out of 5 stars

Piccadilly always fit really nicely. My favourite jeans by far. Please make them in a bleach denim for the summer. Only reduced 1 star for fact your delivery times are longer than other brands. 🙂

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Rated 4 out of 5 stars

I had several issues with the delivery company claiming they tried to deliver when they didn’t and then they lost the parcel. Pepe customer service spent a lot of time trying to figure out what had... See more

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Rated 4 out of 5 stars

I like the cords I have bought, I think I'm just a bit between sizes, I did order medium, they were too big, I've now got small and they might be a little tight, hopefully they ease off over wearing a... See more

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Rated 3 out of 5 stars

It was only 3 stars as your parcel tracking was diabolical. Your website site stated delivery within 3 to 5 business days. I orded and got the clothes sent to my brothers address as I live in Aust... See more

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Rated 4 out of 5 stars

jeans and shirt came from Spain, jeans completely wrong color and the material was pretty rough, the shirt is good, had to return jeans tho

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Rated 5 out of 5 stars

I recently purchased the women’s Venus low-rise slim-fit jeans, and I couldn’t be happier. I own many pairs of jeans from Pepe, all in the Venus low-rise style, and they never disappoint. Pepe is the... See more

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Rated 5 out of 5 stars

I was fairly disappointed as I finally found the coat I had been looking for for months on Pepe Jeans, only to discover that the parcel had been lost and my size was no longer available. It was re... See more

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Rated 5 out of 5 stars

I ordered two t-shirts, having recently bought a couple on holiday and really liking them. The material is lovely and they fit well. Pepe jeans were good with communication and updates.

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Rated 5 out of 5 stars

I really love Peppe Jeans trainers and wouldn’t shop anywhere else now. The styles and colours are great, and they’re very comfortable. The only downside is the sizing — I usually wear a 39 but have t... See more

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Rated 4 out of 5 stars

I’ve been a loyal customer of Pepe Jeans London for years, consistently impressed by the fit and quality of their jeans. While I’ve noticed a slight decline in both the cuts and overall craftsmanship... See more

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Rated 5 out of 5 stars

Excellent quality. Fast delivery. Easy returns. I will definitely order again. I would only wish some comments on the size of each product. I bought a blouse, pair of jeans and a dress. All size... See more

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Rated 5 out of 5 stars

from customer serves in the store to the delivery, everything was perfect. I've visited twice now. and had delivered two pair of shoes, they are both really nice. Female manager at the Carnaby stree... See more

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Rated 5 out of 5 stars

Great product, it's my second purchase, quality of jeans are amazing, size spot on, they last forever, my favourite brand

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Rated 5 out of 5 stars

Pepe Jeans is a great quality brand .customer support reply instantly to chat or email and whatever you order arrives on time . Love the brand ..especially their jeans and knitwear

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Rated 5 out of 5 stars

As always, fantastic service from “Pepe Jeans”. The delivery was incredibly quick and efficient, and everything arrived well packaged. The items are of consistently high quality, exactly as expected.... See more

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Rated 4 out of 5 stars

The package was not damaged and in good condition. The perfume is amazing and would recomend.

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Rated 2 out of 5 stars

Product is perfect, delivery experience is far from good. E mail said delivery was due 16th January. Tried to rearrange but not option. Actual delivery to door was initially 19th January. R... See more

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Rated 5 out of 5 stars

Great off white corduroy chinos fantastic quality and great price. They fit fantastically and have ordered a second pair.

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Rated 3 out of 5 stars

Again the order came a week after the expected delivery date,and the packaging is not very robust.

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Rated 5 out of 5 stars

Delivery is fast and agents reply to messages on facebook and email quite swiftly. I love this brand! From their footwear to clothes and accessories - everything !

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Rated 5 out of 5 stars

The order was completed and delivery excellent. I tried to make an unsuccessful attempt to return but sent an email to Pepe and received a prompt reply and advice on making a return.

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Rated 5 out of 5 stars

Service at the top level. No problem with return, all steps properly communicated. This is the way it should work...

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Rated 5 out of 5 stars

I love the brand and will be buying more clothes in the very near future. I love the style of clothing and various apparel they have. This is one of my latest favourite Brands

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Rated 5 out of 5 stars

My 3rd pair pepe jeans, fit great, look fantastic, last forever, definitely not my last purchase

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Rated 5 out of 5 stars

I was sceptical reading bad reviews about delivery, but it came exacly as it said on a tracking, it was very smooth, also the return with local provider and refund. Unfortubately I needed to return th... See more

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Rated 5 out of 5 stars

Very good service even if it does a few days to get the products. Always a good experience and great clothing quality and style.

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Rated 5 out of 5 stars

I have worn pepe jeans for about 15 years. Their jeans that fit me the best. Always good quality. The delivery partner in England isn"t good at all. I wish they could get a better one.

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Rated 1 out of 5 stars

Ordered a pair of jeans as a present and was supposed to have had them delivered before Christmas. Still no sign of them as of December 27th. Order was placed on December 13th. Update: By January 19... See more

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Rated 5 out of 5 stars

This company is quick, efficient and customer friendly. I also love their clothing.

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Rated 5 out of 5 stars

My order was delivered to store in the time frame given... Click n collect was seamless. Happy with my purchase.

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Rated 5 out of 5 stars

Everything went smoothly — payment, shipping, and delivery. Five stars. Nice!

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Rated 5 out of 5 stars

Excellent product. Always buy Pepe jeans as they fit me perfectly.

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Rated 5 out of 5 stars

It's easy to order and delivered quickly. Returns are also always handled smoothly.

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Rated 1 out of 5 stars

I have placed an order over two weeks ago and no information about it. Initially it said it should ship in 3 days. I contacted them through email and got a response that they will look into it, but a... See more

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Rated 5 out of 5 stars

I order a lot of times, all perfect fit and delivery is fast

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Rated 4 out of 5 stars

I bought Pepe Jeans as a replacement for my Levi’s… They are okay but not as good…

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Rated 5 out of 5 stars

Great servise and excellent products. Fast shipping to Croatia

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Rated 1 out of 5 stars

When the trainers finally arrived they were exactly as expected. I would not recommend based on their shipping. No options when ordering. I was advised delivery would be 26.12. No communication and t... See more

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Rated 1 out of 5 stars

My order still has not arrived. I appreciate we have had the Christmas holidays however when I ordered I did my realise my order was coming from Spain! I am therefore unable to comment on the pr... See more

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Rated 5 out of 5 stars

You have your brand name and you keep your line and this is very nice. Not extreme design and very elegant.

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Rated 1 out of 5 stars

Still awaiting on my order which was due 05/01 and nobody can confirm the current status of my order. Tried to confirm the delivery status with GLS who are supposed to deliver, however, they’ve bee... See more

Company replied

Rated 1 out of 5 stars

After my parcel was lost during the Christmas period and I was refunded, I decided to give it another go and ordered again from Pepe. Shockingly, the order was lost again and another refund had to be... See more

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Rated 5 out of 5 stars

Good quality, good color. Completely news, but I bought a size up and it's a little small. I guess they run small.

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Rated 5 out of 5 stars

Good service and excellent range of sizes and styles of jeans

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Rated 2 out of 5 stars

Fast delivery which is nice but when i went to make a return as the jeans were way to small for the size, i see that the return is priced at 22 punds while the shipping to me cost about 6.... Makes... See more

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Rated 1 out of 5 stars

The order is nowhere to be seen. Similar to other reviews, zero communication from the company, took ages to finally get an update which is the order has not even been dispatched yet (placed in 23Dec)... See more

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Rated 4 out of 5 stars

The jumpers I ordered were great the delivery time was unbelievably slow

Company replied

Rated 1 out of 5 stars

I have been waiting for my parcel for over a week. The delivery company Whats App is useless and said that a postcode is 5 digits and not 6 so that didn't work. When they sorted this the link went t... See more

Company replied


Company details

  1. Clothing Store
  2. Jeans Shop
  3. Men's Clothing Store
  4. Streetwear Store
  5. Women's Clothing Store
  6. Youth Clothing Store

About Pepe Jeans London

Written by the company

Pepe Jeans London was born on Portobello Road in 1973. Native to the bustling streets of London, our brand lives and breathes the city’s diversity and eclecticism. Today, after almost half a century in the industry, we remain devoted to our original mantra and pledge to create the most exciting denim-led fashion in the world. Don’t forget to follow us!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

75K reviews

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Rated 1 out of 5 stars

Still haven’t received my order

Still haven’t received my order. Emails sent to customer service are not answered. Phone number for customer service, no one answers, message is “unavailable at this time’. Had to put a comment on instagram account to get a response. Then asked to private message them. I have been advised that order is still in transit. Order placed on 30th December - delivery promised on 6th January. I have also been advised that orders are delivered to Northern Ireland I throughly hope so. Pepe jeans need to be more responsive via the customer service email account and their customer service phone number. Update: just been advised via instagram that the order has been lost! Refund in progress - I wonder how long it would have taken if I hadn’t went to instagram to highlight the order problem?

December 30, 2025
Pepe Jeans London logo

Reply from Pepe Jeans London



Dear Jacqueline,

Thank you for your feedback.

Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.

We will be contacting you separately to resolve the issue.

Thanks for your understanding.

Sincerely,
Pepe Jeans London Ambassador Team 💙

Rated 1 out of 5 stars

Still haven’t received order made on…

Still haven’t received order made on 24th December 2025.

December 29, 2025
Pepe Jeans London logo

Reply from Pepe Jeans London

Good morning, Amanda,

We want to thank you for taking the time to review our service.

Our goal is to offer you the best possible shopping experience, and we regret to hear that, in this case, this wasn't the case.

Please accept our sincerest apologies for the situation.

We will contact you separately to analyze the problem in more detail and understand what might have led to this experience. We are confident that we can resolve it.

Thank you for your understanding.

Pepe Jeans London Team

Rated 5 out of 5 stars

Excellent products

December 28, 2025
Pepe Jeans London logo

Reply from Pepe Jeans London



Hi Artur,

We are so happy to hear that you have liked your products.

We hope you enjoy them.

If you want us to connect more and find out all our secrets, come and join @PepeJeans!

Regards,

Pepe Jeans London Ambassadors Team💙

Rated 1 out of 5 stars

I still haven’t received my order and…

I still haven’t received my order and have had no response to why it still hasn’t arrived

December 28, 2025
Pepe Jeans London logo

Reply from Pepe Jeans London


Hello Lewis,

Thank you for your feedback on our service.

Please accept our sincere apologies for the situation. Our goal is to provide the best shopping experience possible.

We will contact you as soon as possible to resolve the issue.

Thank you for your understanding.
Kind Regards,
The Pepe Jeans London Team💙

Rated 1 out of 5 stars

The order is nowhere to be seen

The order is nowhere to be seen. Similar to other reviews, zero communication from the company, took ages to finally get an update which is the order has not even been dispatched yet (placed in 23Dec) now it’s 11 of Jan. Never again

December 23, 2025
Pepe Jeans London logo

Reply from Pepe Jeans London


Hello Olga,

Thank you for your feedback on our service.

Please accept our sincere apologies for the situation. Our goal is to provide the best shopping experience possible.

We will contact you as soon as possible to resolve the issue.

Thank you for your understanding.

Kind Regards,
The Pepe Jeans London Team💙

Rated 5 out of 5 stars

All good!!!

All good!!!

December 28, 2025
Pepe Jeans London logo

Reply from Pepe Jeans London



Hi Vasiliki,

How lovely to hear this! Thank you for your comment. We appreciate it.

We are pleased to hear you enjoy your experiences when shopping online with us and we look forward to seeing you again soon.

If you want to stay connected and find out all of our secrets, come join @PepeJeans!

Regards,

Pepe Jeans London Ambassadors Team💙

Rated 5 out of 5 stars

Good quality t-shirts

I ordered two t-shirts, having recently bought a couple on holiday and really liking them. The material is lovely and they fit well. Pepe jeans were good with communication and updates.

December 27, 2025
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Reply from Pepe Jeans London


Dear Debbie,

You made our day with your lovely review.

We are sure that the jeans (or item purchased) look fantastic on you, everything matches a beautiful smile!

We are so proud to have members like you in our Pepe Jeans community.

If you want to stay connected and find out all of our secrets, come join @PepeJeans!

Have a great day!

Pepe Jeans London Ambassador Team💙

Rated 1 out of 5 stars

Still awaiting on my order which was…

Still awaiting on my order which was due 05/01 and nobody can confirm the current status of my order. Tried to confirm the delivery status with GLS who are supposed to deliver, however, they’ve been unable to assist.
Has been extremely poor service to date.

Since my original review I'm still no further forward as at 26/01 one month on from my order, I still do not know when my order will be delivered. Have had several messages from WhatsApp saying looking into it, but still nothing...

December 26, 2025
Pepe Jeans London logo

Reply from Pepe Jeans London

Good morning, Liam,

We want to thank you for taking the time to review our service.

Our goal is to offer you the best possible shopping experience, and we regret to hear that, in this case, this wasn't the case.

Please accept our sincerest apologies for the situation.

We will contact you separately to analyze the problem in more detail and understand what might have led to this experience. We are confident that we can resolve it.

Thank you for your understanding.

Pepe Jeans London Team

Rated 5 out of 5 stars

Excellent product

Excellent product. Always buy Pepe jeans as they fit me perfectly.

December 26, 2025
Pepe Jeans London logo

Reply from Pepe Jeans London



Dear Simon,

You made our day with your lovely review.

We are sure that the jeans (or item purchased) look fantastic on you; everything matches a beautiful smile!

We are so proud to have members like you in our Pepe Jeans community.

If you want to stay connected and find out all of our secrets, come join @PepeJeans!

Have a great day!

Pepe Jeans London Ambassador Team💙

Rated 2 out of 5 stars

My order keep on postponing and it's so…

My order keep on postponing and it's so hard to reach out somebody even to change the location how many time I send an email to redirect the address change the address but nothing until now I don't have my order

December 25, 2025
Pepe Jeans London logo

Reply from Pepe Jeans London

Good morning, Marites,

We want to thank you for taking the time to review our service.

Our goal is to offer you the best possible shopping experience, and we regret to hear that, in this case, this wasn't the case.

Please accept our sincerest apologies for the situation.

We will contact you separately to analyze the problem in more detail and understand what might have led to this experience. We are confident that we can resolve it.

Thank you for your understanding.

Pepe Jeans London Team

Rated 5 out of 5 stars

Very good service even if it does a few…

Very good service even if it does a few days to get the products. Always a good experience and great clothing quality and style.

November 20, 2025
Pepe Jeans London logo

Reply from Pepe Jeans London

Hi Alan!

We're thrilled to hear you loved the quality of our products and the efficiency of our services.

We work tirelessly to ensure our customers have an exceptional experience.

If you want to stay up-to-date with all the latest news, join Pepe Jeans and follow @PepeJeans!

Best regards and have fun,

Pepe Jeans London Ambassador Team 💙

Rated 5 out of 5 stars

All perfect.

January 30, 2025
Pepe Jeans London logo

Reply from Pepe Jeans London


Dear Louis,

You made our day with your lovely review.

We are sure that the item looks fantastic on you, everything matches a beautiful smile!

We are so proud to have members like you in our Pepe Jeans community.

If you want to stay connected and find out all of our secrets, come join @PepeJeans!

Have a great day!

Pepe Jeans London Ambassador Team💙

Rated 5 out of 5 stars

Communication and reimbursement

I appreciated that I could return the item that did not fit me, that I was informed when the company received it back and worked on the reimbursement request and that I got the money back quite fast.

December 25, 2025
Pepe Jeans London logo

Reply from Pepe Jeans London

Hi Sofia,

How lovely to hear this! Thank you for your comment. We appreciate it.

We are pleased to hear you enjoy your experiences when shopping online with us and we look forward to seeing you again soon.

If you want to stay connected and find out all of our secrets, come join @PepeJeans!

Regards,

Pepe Jeans London Ambassadors Team💙

Rated 2 out of 5 stars

Incomplete order

One item was not in the box and I didn't get a notification

December 24, 2025
Pepe Jeans London logo

Reply from Pepe Jeans London



Dear Wanda,

Thank you for your feedback.

Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.

We will be passing these comments onto the relevant team for review.

Please reach out to us at: store@pepejeans.com, and we can help resolve any issues you may have.

We are grateful for your understanding and for taking the time to leave us your thoughts.

Warm regards,

The Pepe Jeans London Ambassadors Team 💙

Rated 3 out of 5 stars

Not received my items

Received with delay.

December 24, 2025
Pepe Jeans London logo

Reply from Pepe Jeans London


Dear David,

Thank you for your feedback.

Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.

We will be contacting you separately to resolve the issue.

Thanks for your understanding.

Sincerely,
Pepe Jeans London Ambassador Team 💙

Rated 1 out of 5 stars

I haven't received the order

I haven't received the order, or any response to my emails about the status of my order.

December 23, 2025
Pepe Jeans London logo

Reply from Pepe Jeans London

Hey!
We’re so sorry you haven’t received your order yet. We totally get how frustrating that can be! But don’t worry, we’ve fixed everything, and we even went the extra mile to make sure you’re happy. ✨
Your satisfaction is what matters most to us, so if there’s anything else you need, we’re here for you!

Pepe Jeans London Ambassador Team 💙

Rated 1 out of 5 stars

I didn't recived my order.I don't have…

I didn't recived my order.I don't have any tracking number or details abaut delivery. YOUR help center is not working.

December 23, 2025
Pepe Jeans London logo

Reply from Pepe Jeans London


Dear Mihaela,

Thank you for your feedback.

Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.

We will be contacting you separately to resolve the issue.

Thanks for your understanding.

Sincerely,
Hackett London Ambassadors Team 🎩

Rated 1 out of 5 stars

I am still waiting for my delivery many…

I am still waiting for my delivery many weeks after ordering

December 21, 2025
Pepe Jeans London logo

Reply from Pepe Jeans London


Dear Lilian,

Thank you for your feedback.

Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.

We will be contacting you separately to resolve the issue.

Thanks for your understanding.

Sincerely,
Pepe Jeans London Ambassador Team 💙

Rated 1 out of 5 stars

I'm not happy

Hi, my order number is PUK100430622 I made my order on 22/12 and still I havent received the parcel.

December 21, 2025
Pepe Jeans London logo

Reply from Pepe Jeans London

Good morning, Cristina,

We want to thank you for taking the time to review our service.

Our goal is to offer you the best possible shopping experience, and we regret to hear that, in this case, this wasn't the case.

Please accept our sincerest apologies for the situation.

We will contact you separately to analyze the problem in more detail and understand what might have led to this experience. We are confident that we can resolve it.

Thank you for your understanding.

Pepe Jeans London Team

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