Great service during office hours but impossible to contact out of normal office hours. Otherwise efficient and helpful. I struggle to find comfortable day wear trainers but Pepe usually work for me.... See more
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Pepe Jeans London was born on Portobello Road in 1973. Native to the bustling streets of London, our brand lives and breathes the city’s diversity and eclecticism. Today, after almost half a century in the industry, we remain devoted to our original mantra and pledge to create the most exciting denim-led fashion in the world. Don’t forget to follow us!
Maguire Street 4, SE1 2NQ, London, United Kingdom
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Still haven’t received my order. Emails sent to customer service are not answered. Phone number for customer service, no one answers, message is “unavailable at this time’. Had to put a comment on instagram account to get a response. Then asked to private message them. I have been advised that order is still in transit. Order placed on 30th December - delivery promised on 6th January. I have also been advised that orders are delivered to Northern Ireland I throughly hope so. Pepe jeans need to be more responsive via the customer service email account and their customer service phone number. Update: just been advised via instagram that the order has been lost! Refund in progress - I wonder how long it would have taken if I hadn’t went to instagram to highlight the order problem?

Reply from Pepe Jeans London
Still haven’t received order made on 24th December 2025.

Reply from Pepe Jeans London
I still haven’t received my order and have had no response to why it still hasn’t arrived

Reply from Pepe Jeans London
The order is nowhere to be seen. Similar to other reviews, zero communication from the company, took ages to finally get an update which is the order has not even been dispatched yet (placed in 23Dec) now it’s 11 of Jan. Never again

Reply from Pepe Jeans London
I ordered two t-shirts, having recently bought a couple on holiday and really liking them. The material is lovely and they fit well. Pepe jeans were good with communication and updates.

Reply from Pepe Jeans London
Still awaiting on my order which was due 05/01 and nobody can confirm the current status of my order. Tried to confirm the delivery status with GLS who are supposed to deliver, however, they’ve been unable to assist.
Has been extremely poor service to date.
Since my original review I'm still no further forward as at 26/01 one month on from my order, I still do not know when my order will be delivered. Have had several messages from WhatsApp saying looking into it, but still nothing...

Reply from Pepe Jeans London
Excellent product. Always buy Pepe jeans as they fit me perfectly.

Reply from Pepe Jeans London
My order keep on postponing and it's so hard to reach out somebody even to change the location how many time I send an email to redirect the address change the address but nothing until now I don't have my order

Reply from Pepe Jeans London
Very good service even if it does a few days to get the products. Always a good experience and great clothing quality and style.

Reply from Pepe Jeans London
I appreciated that I could return the item that did not fit me, that I was informed when the company received it back and worked on the reimbursement request and that I got the money back quite fast.

Reply from Pepe Jeans London

Reply from Pepe Jeans London
I haven't received the order, or any response to my emails about the status of my order.

Reply from Pepe Jeans London
I didn't recived my order.I don't have any tracking number or details abaut delivery. YOUR help center is not working.

Reply from Pepe Jeans London
I am still waiting for my delivery many weeks after ordering

Reply from Pepe Jeans London
Hi, my order number is PUK100430622 I made my order on 22/12 and still I havent received the parcel.

Reply from Pepe Jeans London
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