GlowZone Sussex Ltd Reviews 

573
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Many people consistently highlight the company's efficiency, promptness, and reliability in delivering their services. Customers frequently praise the staff and engineers for their professionalism, knowledge, and friendly demeanor, often providing helpful advice and explanations. Reviewers also appreciate the tidiness of the work, the clear communication, and the overall excellent customer service provided. Many consumers have been long-term clients, consistently receiving first-rate service and expressing strong intentions to use the company again. This consistent positive experience often includes timely arrivals, effective problem-solving, and a perception of good value, leading to high satisfaction.

What people talk about most

Service

People report positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, highlighting their promptness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleasant and helpful receptionist. Engineer arrived at agreed time and offered some helpful advice. He worked tidily and left no mess. He left information about his testing results and an invoice... See more

Rated 5 out of 5 stars

Excellent service. Quick to respond to call and same day emergency call out. Engineer very courteous and kept work space tidy. Cleaned up afterwards. Job took in total nearly five hours... cost very... See more

Rated 5 out of 5 stars

I've used this company for a many years for various boiler related jobs and new radiators. Very efficient and would highly recommend. They turn up when they say, get the job done well and are clean an... See more

Rated 5 out of 5 stars

Alex is always friendly, efficient and very helpful. This time he pointed out that I needed more access to the gas meter than the kitchen fitters had allowed me, and marked out what more needed to b... See more


Company details

  1. Gas Engineer
  2. Gas Installation Service
  3. Heating Contractor
  4. Boiler and Heating Service
  5. Plumber
  6. Radiator Repair Service

Written by the company

Glowzone Sussex Ltd is the premier, independent gas, heating and plumbing business in the city of Brighton. As the first heating company in Brighton to offer same-day response times to boiler breakdowns, we have paved the way in rapid response. It is this revolutionary service that has earned us an enviable reputation for being a reliable and reputable company. Our team of engineers have over 70 years experience at Glowzone Sussex Ltd alone, working on the diverse range of boilers. We offer a unique level in quality of service, achieved through considerable investment in our systems and dedicated staff. As well as offering annual gas safety inspections and boiler services at competitive prices, we are Platinum Accredited Installers of Worcester Bosch, and are able to offer comprehensive warranties of up to 12 years on our quality boiler installations and provide free, professional no-obligation quotations upon request. To help spread the cost on a new boiler we can offer 0% interest free credit over two years with Novuna Finance. To find out what other options are available, please visit our website for more details: www.office@glowzone.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

573 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(573)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and friendly service

I've used Glowzone twice in the last few weeks, once for a boiler issue and today for a problem with my shower. Both times the office staff responded to my callback requests very quickly and were able to send someone out the same day, and the engineers fixed my boiler/shower quickly and efficiently, as well as taking the time to explain what the issue was and how they had fixed it. Great, professional, and friendly service from everyone.

May 3, 2024
Rated 1 out of 5 stars

UNRELIABLE SERVICE

Had an appointment booked today between 10am & 12pm. Engineer did not show or call. Waste of my time and therefore would not recommend to others. Unreliable service.

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service - excellent comms from office - thanks indeed for servicing boiler and installing co2 alarm

April 15, 2024
Rated 5 out of 5 stars

Highly recommended

Very easy to communicate with and arrange works, which were then completed without hassle. Highly recommended.

March 5, 2024
Rated 5 out of 5 stars

On time

On time, knowledgable, clean and tidy worker. Always well organised.

February 22, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look