Dato che quasi mai la colpa è di GLS, di chi è la colpa in questo caso? Ancora non e arrivata! RESULTS OF SHIPMENT Date and time Place State Notes 07/08/2026 09:33 Cilento Area s... See more
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Disorganised and incompetent. Sent a delivery date (1July) and time window which I waited in for. The driver did not turn up, apparently because he had already delivered the package two days before,... See more
Company replied
sono passati 6 giorni tra presa in carico e prima consegna. La prima consegna e' avenuta senza un preaviso che permeteva di dirotare il parco verso un punto prelievo, poi c'e stato un fine setti... See more
Company replied
I ordered clothes from shein am they delivered it yesterday but I was not at home so they didn't deliver it to me, then they send me a message in the app saying (Torino, Delivery failed, type:... See more
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Company details
About GLS Italy
Written by the company
GLS offre soluzioni affidabili per la spedizione delle merci in Italia, in Europa e in tutto il mondo. Consegniamo in Italia in 24 ore e in Europa in 24-96 ore e offriamo altissimi livelli di qualità del sistema e tariffe convenienti personalizzate sulle esigenze di ogni cliente. Con GLS puoi tracciare in tempo reale la tua spedizione.
Hai bisogno di assistenza?
Contact info
Italy
- www.gls-italy.com
2.1
Poor
75K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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unprofessional and incompetent
package supposed to arrive on friday: sender contacts me because gls says that my address does not exist. but it's easily findable even on google maps. so i confirm my address to the sender, who confirms it to gls. on monday the package is delivered, to the very same address (i can see the labels printed and sticked on the package). i open a ticket to ask how was it possible and they answer that "the guy supposed to deliver didn't know the area very well". so i asked why not declare "internal difficulties" instead of "non existing address", as it would not involve the sender being contacted nor me being contacted - there was no answer anymore. i was ignored. i asked the procedure to formally protest and they still ignored. i opened another ticket to explain the above, they said "do not open multiple tickets, reopen the previous" so i said that there's no open/reopen/close button, how could i do that, and i got ignored again - no more answers. this service is evidently run by unprofessional people who don't have it clear that they are providing a service to the people but think that the people are at their service. avoid as much as possible.
October 11, 2024
Unprompted review
Reply from GLS Italy
Hi Roberto, we are sorry to hear that the service did not meet your expectations. We apologize and take into consideration what you wrote to us.
We invite you to write directly in the first report opened with Customer Care colleagues and forwarded to the relevant GLS office.
Have a nice day, Team GLS
Reply from GLS Italy
Hi Rose, thank you for your rating! It is our goal to make your experience satisfying and we are happy that you wanted to share it with us! Kind regards, GLS Team
Reply from GLS Italy
Ciao SRL DorDeSushi
ti invitiamo a contattarci tramite il nostro servizio customer care indicandoci il numero di spedizione.
L'Assistenza Clienti centralizzata GLS risponde solo tramite modulo presente sul sito (https://www.gls-italy.com/it/azienda/contatti) o via email customerservice@gls-italy.com in questo modo potremo fornirti assistenza ed inoltrare la segnalazione alla corretta sede GLS di competenza ove necessario.
Altrimenti tramite sistema automatico al nr. 02 98 03 55 56
Buona giornata
Team GLS
Absolutely zero stars.
Absolutely zero stars.
Or in other words - if I could give 0 stars, I would. This is seriously THE WORST shipping service that exists in Italy - the couriers never call (why do you want the phone number on the package then?) and they deliver to wrong address or don't deliver at all. I have purchased many times online and each time GLS would be the courier provided, they would mess something up and would not even let the customer know. Again, I will repeat myself - the WORST service ever.
October 15, 2024
Unprompted review
Reply from GLS Italy
Hi Victoria Telephone notice is an additional service that the sender must request and is not included in standard deliveries. We invite you to contact the sender/seller to find out the type of your shipment. If you need this extra service we invite you to request it directly from the sender.
If there are still any misunderstandings, please contact us via our customer care service, indicating the shipping number and explaining what happened.
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/impresa/contatti) or via email customerservice@gls-italy.com in this way we can provide you with assistance and forward reporting to the correct relevant GLS office where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Good day
GLS team
Courrier sempre mto gentile e…
Courrier sempre mto gentile e disponibile!
October 7, 2024
Unprompted review
Reply from GLS Italy
Ciao Camila, 5 stelle sono il miglior traguardo possibile! Siamo davvero contenti che tu ci abbia valutato col massimo dei voti! Tutto il nostro personale è messo a disposizione per soddisfare le tue esigenze. Non esitare a mandarci i tuoi commenti o suggerimenti, ti auguriamo una buona giornata. Cordiali saluti Team GLS
Express? Not really
Not really express so far… Package delivery gets delayed one day after the other. I have no clue when the package arrives, as it is just pushed back again and again.
The good news is that my inquiries with GLS are quickly replied to. Now if only the package would be delivered at the same speed!!
October 11, 2024
Unprompted review
Reply from GLS Italy
Hi Simon, we are sorry to read that the service did not live up to your expectations. We apologize and take into consideration what you wrote to us.
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/impresa/contatti) or via email customerservice@gls-italy.com in this way we will be able to provide you with assistance in time real.
Good day
GLS team
Worst service ever
Worst service ever. First they got my address wrong and refused to deliver my parcel, I called the sender to change the address and when it’s done, guess what? GLS told me to get the parcel myself. Worst service ever had with online shopping experience, never trust GLS.
October 7, 2024
Unprompted review
Reply from GLS Italy
Hi , we are sorry to read that the service did not live up to your expectations. We apologize and take into consideration what you wrote to us.
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/impresa/contatti) or via email customerservice@gls-italy.com in this way we will be able to provide you with assistance in time real.
Good day
GLS team
WORST EXPERIENCE FOR A 60-YEAR OLD RECEIVER!
La peggiore esperienza di sempre! Ho ordinato pneumatici per mia mamma di 60 anni, prima di effettuare l'ordine, ho chiarito che prima della consegna di chiamarla in anticipo in modo che possa essere preparata e aiutarla a metterlo in macchina perché NON PUÒ SOLLEVARE!
Il fattorino è stato scortese e l'ha costretta a firmare subito, senza che lei controllasse i pneumatici/pacco da ricevere. Ha anche detto che non gli importa e ha affermato che potrebbe esserci anche una bomba.
Questo è così inaccettabile!
l'autista era scortese, MANCATO RISPETTO E NON EDUCATO.
---------
Worst experience ever! I have ordered tyres for my 60-year old mom, before placing the order, I have made clear that before the delivery to call her in advance so she can be prepared and help her to put it in her car as SHE CANNOT LIFT!
The delivery guy was rude and pressured her to sign right away, without her checking the tyres/parcel to be received. He even said he dont care, and stated that there can even be a bomb.
This is so unacceptable!
the driver was RUDE, DISRESPECTED AND UNEDUCATED.
October 7, 2024
Unprompted review
Reply from GLS Italy
Ciao Dorin
Siamo dispiaciuti per la tua recensione, ti invitiamo a contattarci tramite il nostro servizio customer care indicandoci il numero di spedizione e spiegando l'accaduto. .
L'Assistenza Clienti centralizzata GLS risponde solo tramite modulo presente sul sito (https://www.gls-italy.com/it/azienda/contatti) o via email customerservice@gls-italy.com in questo modo potremo fornirti assistenza ed inoltrare la segnalazione alla corretta sede GLS di competenza ove necessario.
Altrimenti tramite sistema automatico al nr. 02 98 03 55 56
Buona giornata
Team GLS
efficenza risposte concrete ed…
efficenza risposte concrete ed immediate e competenti a risolvere il singolo e reale problema
October 7, 2024
Unprompted review
Reply from GLS Italy
Ciao Chiara , grazie per averci dedicato del tempo lasciando la tua recensione!
Alla prossima consegna, ti auguriamo una buona giornata.
Team GLS
Never choose GLS for shipping in Italy!
GLS Italy is the worst experience you can have regarding shipping service. You wait at home for the package to arrive when you get a notification: "Delivery date agreed with recipient." Nobody comes, nobody calls you, and the next day, it's the same story. When you contact them, your message seems to be floating somewhere in The Upside Down. I'm unsure how GLS Italy even exists. This is the second time I've experienced such poor service (unfortunately, I wasn't aware that the shop I was ordering from uses GLS this time). My advice: If you're in Italy and it says GLS - just don't!
October 1, 2024
Unprompted review
Reply from GLS Italy
Hi Rok, we are sorry to read that the service did not live up to your expectations. We apologize and take into consideration what you wrote to us.
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/impresa/contatti) or via email customerservice@gls-italy.com in this way we will be able to provide you with assistance in time real.
Good day
GLS team
I ordered a laptop through Amazon using…
I ordered a laptop through Amazon using the same delivery address for many items that have been successfully delivered with other courier services. I ordered the laptop on the 17 th of September and am still waiting for it to be delivered. Shocking service! Avoid using this company as you can see by its reviews!
September 17, 2024
Unprompted review
Reply from GLS Italy
Hi Justin, we are sorry to read that the service did not live up to your expectations. We apologize and take into consideration what you wrote to us.
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/impresa/contatti) or via email customerservice@gls-italy.com in this way we will be able to provide you with assistance in time real.
Good day
GLS team
worst experience ever
I have waited for my box for 3 days. when I'm tracking my box on the site keep saying that ''Parcel not delivered as the consignee was absent'' But actully they never show up because I stay home all day and I will never use their service again😠😠
September 3, 2024
Unprompted review
Reply from GLS Italy
Hi Chayanit, we are sorry to read that the service did not live up to your expectations. We apologize and take into consideration what you wrote to us.
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/impresa/contatti) or via email customerservice@gls-italy.com in this way we will be able to provide you with assistance in time real.
Good day
GLS team
They don't deliver the package
They don't deliver the package, they don't contact you and they are useless
September 1, 2024
Unprompted review
Reply from GLS Italy
Hi Earnmore
Telephone notice is an additional service that the sender must request and is not included in standard deliveries. We invite you to contact the sender/seller to find out the type of your shipment. If you need this extra service we invite you to request it directly from the sender.
We invite you to contact us via our customer care service, indicating the shipping number and explaining what happened. .
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/impresa/contatti) or via email customerservice@gls-italy.com in this way we can provide you with assistance and forward reporting to the correct relevant GLS office where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Good day
GLS team
The delivery guy,has thrown my order in…
The delivery guy,has thrown my order in the garden,when inside of the package was a parfume(expensive one)
When I opened the package the lid was broken off.At least they should have call me if they could throw it or place the order at the first pick up place.
September 17, 2024
Unprompted review
Reply from GLS Italy
Hi , we are sorry to read that the service did not live up to your expectations. We apologize and take into consideration what you wrote to us.
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/impresa/contatti) or via email customerservice@gls-italy.com in this way we will be able to provide you with assistance in time real.
Good day
GLS team
The courier lost my parcel
The courier lost my parcel, although he noted that it was delivered. He promised to pay for it to my IBAN, but in the end I saw neither the parcel nor the payment. Very disappointed with such service!
It was 05/09/2024, ordered from the VEEPEE-PRIVALIA 8715, Numero di spedizione TW 642635942.
September 5, 2024
Unprompted review
Reply from GLS Italy
Hi Иваногло
We are sorry for your review, we invite you to contact us via our customer care service indicating the shipping number and explaining what happened. .
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/impresa/contatti) or via email customerservice@gls-italy.com in this way we can provide you with assistance and forward reporting to the correct relevant GLS office where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Good day
GLS team
You are the worst delivery service
You are the worst delivery service! The couriers don't care to deliver the products. The last delivery was over a week late. They don't even try to deliver. They say that they couldn't find the place, or they don't even call and they just carry on. You see the van passing by and not even stopping to buzz the intercom.
What a disgrace!
September 5, 2024
Unprompted review
Reply from GLS Italy
Hi Marco, thank you for taking the time to give us your opinion. We are sorry because what you describe does not correspond at all to what we want for our customers, we will do everything we can to fix it. Best regards. GLS team
This COURRIERE REALLY SUCKS
This COURRIERE REALLY SUCKS! TDONT DELIVER IN TIME! THEY WILL TELL YOU THAT NOBODY’S AT HOME EVEN THO I’VE BEEN WAITING FOR TWO DAYS! THIS COMPANY SHOULD CLOSE BECAUSE THEY DONT TAKE CARE OF THAT PARCELS ANYWAY! THEY WANT TO GET MORE CLIENTS!
September 4, 2024
Unprompted review
Reply from GLS Italy
Hi Louie
We are sorry for your review, we invite you to contact us via our customer care service indicating the shipping number and explaining what happened. .
GLS centralized Customer Support responds only via the form on the site from Monday to Friday, 9am-6pm (https://www.gls-italy.com/it/impresa/contatti) or via email customerservice@gls-italy.com in this way we will be able to provide you with assistance and forward the report to the correct relevant GLS office where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Good day
GLS team
Good tracking system.
September 2, 2024
Unprompted review
Reply from GLS Italy
Hi PierMichele, thank you for your evaluation! 4 stars is a great achievement and pushes us to continually improve our delivery services! We take your comment into consideration! Our goal is to make your experience with us satisfying and any advice is precious in order to offer you a 5-star service! Thank you GLS Team
0 STARS if I could. The WORST.
As soon as you see GLS is the one delivering your product, you get a heart attack. They are the worst delivery company I have ever been unfortunate to use. They never EVER call, ring or inform you of a package being delivered. All they do is send messages saying they missed you at home, even though they probably never got there in the first place. They are fricking horrible and everytime I see this stupid delivery company bringing something from Amazon, I lose all hope of receiving that package without an absolute headache. They are the WORST. Do NOT waste your time on this garbage of a company.
August 27, 2024
Unprompted review
Reply from GLS Italy
Hi Idehen
telephone notice is an additional service that the sender must request and is not included in standard deliveries. We invite you to contact the sender/seller to find out the type of your shipment. If you need this extra service we invite you to request it directly from the sender.
If there are still any misunderstandings, please contact us via our customer care service, indicating the shipping number and explaining what happened.
GLS centralized Customer Support responds only via the form on the site from Monday to Friday, 9am-6pm (https://www.gls-italy.com/it/impresa/contatti) or via email customerservice@gls-italy.com in this way we will be able to provide you with assistance and forward the report to the correct relevant GLS office where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Good day
GLS team
Absolute garbage
Absolute garbage! Fails to deliver for two days where you wait at home after receiving the confirmation email in the morning and then unilaterally amends the status to “delivery date agreed with recipient” without having done so at all. Avoid like the plague! Provide feedback to web shops so they stop using this useless company for deliveries to Italy.
August 22, 2024
Unprompted review
Reply from GLS Italy
Hi, we are sorry to read that the service did not live up to your expectations. We apologize and take into consideration what you wrote to us.
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/impresa/contatti) or via email customerservice@gls-italy.com in this way we will be able to provide you with assistance in time real.
Good day
GLS team
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