Dato che quasi mai la colpa è di GLS, di chi è la colpa in questo caso? Ancora non e arrivata! RESULTS OF SHIPMENT Date and time Place State Notes 07/08/2026 09:33 Cilento Area s... See more
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Disorganised and incompetent. Sent a delivery date (1July) and time window which I waited in for. The driver did not turn up, apparently because he had already delivered the package two days before,... See more
Company replied
sono passati 6 giorni tra presa in carico e prima consegna. La prima consegna e' avenuta senza un preaviso che permeteva di dirotare il parco verso un punto prelievo, poi c'e stato un fine setti... See more
Company replied
I ordered clothes from shein am they delivered it yesterday but I was not at home so they didn't deliver it to me, then they send me a message in the app saying (Torino, Delivery failed, type:... See more
Company replied
Company details
About GLS Italy
Written by the company
GLS offre soluzioni affidabili per la spedizione delle merci in Italia, in Europa e in tutto il mondo. Consegniamo in Italia in 24 ore e in Europa in 24-96 ore e offriamo altissimi livelli di qualità del sistema e tariffe convenienti personalizzate sulle esigenze di ogni cliente. Con GLS puoi tracciare in tempo reale la tua spedizione.
Hai bisogno di assistenza?
Contact info
Italy
- www.gls-italy.com
2.1
Poor
75K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Frustrating Delivery Experience: Delayed and Poor CommunicationMy package was scheduled to arrive…
My package was scheduled to arrive today, so I organized my entire day to be at home and waited for 8 hours. Now, I just received an email stating it will arrive tomorrow. This is extremely disappointing and frustrating.
December 3, 2024
Unprompted review
Reply from GLS Italy
Hello Mohammadamin, thank you for taking the time to give us your opinion. We are sorry because what you describe does not correspond at all to what we want for our customers, we will do our best to fix it. Kind regards. GLS Team
THAT'S ALL RIGHT !!
December 2, 2024
Unprompted review
Reply from GLS Italy
Hi Giorgio, thank you for taking the time to leave us your review!
Until the next delivery, we wish you a good day.
GLS Team
Reply from GLS Italy
Hi Robert, we are sorry to hear that the service did not meet your expectations.
Have a nice day, GLS Team
I wish I could give 0 stars to GLS…
I wish I could give 0 stars to GLS Italy. After confirming a Saturday delivery date over the phone, and then waiting all day on Saturday, the delivery never arrived. I've sent multiple messages and requested a new delivery for any time on Thursday since GLS cannot guarantee a time slot during the day. I'm willing to take the entire day off of work on Thursday so that I can be home, but they cannot even guarantee the delivery on Thursday. I'm not sure what other options I have. I assume the package will simply be returned to the sender which is unfortunate because I ordered this specially made item 6 months ago. I'm beyond frustrated - this is the second time this has happened to me with GLS. I've never had problems with any other shipping company in Italy. I advise any company from around the world to avoid shipping their products to customers in Italy with GLS.
November 26, 2024
Unprompted review
Reply from GLS Italy
Hi Laura, thank you for taking the time to give us your opinion. We are sorry because what you describe does not correspond at all to what we want for our customers, we will do our best to fix it. Kind regards. GLS Team
WORST delivery service EVER!
If I could give this delivery service a -10, I would. They have falsely reported that I declined to accept a purchase I made through Amazon. This has happened 5 separate times. Sellers should NOT use this service! Plus, they have zero customer service and the only way to contact them is via an online form… and when you fill the form out and submit, NO ONE contacts you back. They even send me in a wild goose chase to find a package they lost and at each warehouse, they agent said it was at a different location. TERRIBLE service… the literal worst I have ever experienced in my entire purchasing life.
November 1, 2024
Unprompted review
Reply from GLS Italy
Hi Selena we are sorry to read that the service did not live up to your expectations. We apologize and take into consideration what you wrote to us.
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/impresa/contatti) in this way we will be able to provide you with assistance in time real.
Good day
GLS team
GLS courier faked my signature
GLS courier faked my signature for receiving the package. I have proof of that provided by Notino. I am waiting for this problem to solve for over 38 days now . I was home all day and nobody came,i have cameras aswell to prove that . When the box is marked with the name of the sender and it looks appealing they steal. Me and Notino are trying to solve this problem for more then a month but it looks impossible. No email you can reach them just a sh*t chat box that keeps you in a loop,never get to talk to an operator jist with the robot...and a phone number that never gets answered. Worst delivery company and thiefs.
October 14, 2024
Unprompted review
Reply from GLS Italy
Good morning, if you still need assistance with your shipment, we invite you to contact us through our Customer Care on the site (https://www.gls-italy.com/it/impresa/contatti).
We inform you that if your report does not maintain a polite tone in explaining the disservice encountered, it will not be taken into consideration.
Good day,
GLS team
Fake Delivery Attempt
I’ve been at home all day waiting for my package. Now I get a message saying delivery wasn’t possible because I was absent. They didn’t even attempt to call me!
November 21, 2024
Unprompted review
Reply from GLS Italy
Hi TabC
We are sorry for your review, we invite you to contact us via our customer care service indicating the shipping number and explaining what happened.
GLS centralized Customer Assistance responds only via the form on the site (https://www.gls-italy.com/it/company/contatti), in this way we will be able to provide you with assistance and forward the report to the correct GLS office in question where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Good day
GLS team
They deliver parcel on the said date.
November 19, 2024
Unprompted review
Reply from GLS Italy
Hi Mahmood, thank you for your rating! 4 stars is a great achievement and pushes us to continually improve our delivery services! Our goal is to make your experience with us satisfying and any advice is precious in order to offer you a 5-star service! Thank you GLS Team
I don’t receive my order because they…
I don’t receive my order because they deliver it to someone else
November 15, 2024
Unprompted review
Reply from GLS Italy
Hi Gabriel
We are sorry for your review, we invite you to contact us via our customer care service indicating the shipping number and explaining what happened. .
GLS centralized Customer Assistance responds only via the form on the site (https://www.gls-italy.com/it/company/contatti), in this way we will be able to provide you with assistance and forward the report to the correct GLS office in question where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Good day
GLS team
Worst experience and worst company…
Worst experience and worst company ever. They didn't try to contact with me I've been at home for a week and waiting my packet to arrive but no. I receieved a message saying ''address error'' which is not true. Every information there was right and if they couldn't find home they could simply call me. I read so many comments talking about the same experience as I had. I hope no one works with them anymore because they are not doing their job.
November 15, 2024
Unprompted review
Reply from GLS Italy
Hi Lea
Telephone notice is an additional service that the sender must request and is not included in standard deliveries. We invite you to contact the sender/seller to find out the type of your shipment. If you need this extra service we invite you to request it directly from the sender.
We invite you to contact us via our customer care service indicating the shipping number.
GLS centralized Customer Assistance responds only via the form on the site (https://www.gls-italy.com/it/company/contatti), in this way we will be able to provide you with assistance and forward the report to the correct GLS office in question where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Good day
GLS team
Smooth experience with nice…
Smooth experience with nice communication and functionality like the tracking on map when the delivery is near to you.
November 16, 2024
Unprompted review
Reply from GLS Italy
Hi Marco, we at GLS are committed to offering you the best possible service. That's why seeing your 5-star review can only make us happy.
Thank you!
GLS team
I can’t find my parcel
I ordered an item from an online shop in Italy.
They said my item was shipped on thursday morning and they gave me a tracking number.
It’s saturday and I still can’t find my package while searching on track the parcel on their website.
The package should be delivered to Romania and I don’t know if it’s going to arrive or not.
I just can’t find it!
November 9, 2024
Unprompted review
Reply from GLS Italy
Hi George
we invite you to contact us via our customer care service, indicating the shipping number and explaining what happened. .
GLS centralized Customer Assistance responds only via the form on the site (https://www.gls-italy.com/it/company/contatti), in this way we will be able to provide you with assistance and forward the report to the correct GLS office in question where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Good day
GLS team
Worst experience ever!
I bought an item online, and the seller’s courier service handed my package over to GLS for delivery in Italy.
First, I received an email saying delivery failed because I wasn’t home, even though I was home all day. They said I needed to schedule a redelivery within 3 working days, but the email didn’t include any link or instructions to do so!
I contacted customer support online, but all I got were automated replies that didn’t help. I also tried calling, but I only reached an automated system.
Today, I finally got an email from GLS at 10 AM saying my package would arrive then, so I waited—but it never came.
I still haven’t received my package!
November 7, 2024
Unprompted review
Reply from GLS Italy
Hello Mt
We are sorry for your review, we invite you to contact us via our customer care service indicating the shipping number and explaining what happened. .
GLS centralized Customer Assistance responds only via the form on the site (https://www.gls-italy.com/it/company/contatti), in this way we will be able to provide you with assistance and forward the report to the correct GLS office in question where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Good day
GLS team
Disaster of a service
Disaster of a service, they said that the address is incorrect. The location for delivery address is the logistics hub next door to their GLS Lainate hub (round the corner). Incredible to believe that they are unable to locate this address and hold my package. What a bad service and incompetent delivery persons unable to locate a simple address.
November 7, 2024
Unprompted review
Reply from GLS Italy
Hi Christian
We are sorry for your review, we invite you to contact us via our customer care service indicating the shipping number and explaining what happened. .
GLS centralized Customer Assistance responds only via the form on the site (https://www.gls-italy.com/it/company/contatti), in this way we will be able to provide you with assistance and forward the report to the correct GLS office in question where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Good day
GLS team
ogni volta mentite
Come ogni volta :
- sono a casa
- non mi avete nemmeno chiamato
RESULTS OF SHIPMENT
Date and time Place State Notes
04/11/2024 16:19 Isernia We were unable to deliver your parcel on the second attempt; please contact the sender to schedule a redelivery.
04/11/2024 09:05 Isernia Delivery scheduled during the day.
31/10/2024 11:57 Isernia Delivery date agreed with recipient.
30/10/2024 12:16 Isernia Delivery date agreed with recipient.
29/10/2024 16:07 Isernia Parcel not delivered as the consignee was absent, please book redelivery within 3 working days as per instructions provided by email or sms.
29/10/2024 10:20 Isernia Delivery scheduled during the day.
29/10/2024 01:02 Isernia Arrived at final Depot.
28/10/2024 19:10 Chieti Shipped from sending Depot. In transit.
28/10/2024 Chieti The shipment has been created by the sender, we are waiting for it to be entrusted to us for dispatch to its destination.
Risposta a vostra risposta :
la vostra risposta è stupida, non sapete di cosa parlate: non ricevo MAI consegne a casa, il autista mi chiama SEMPRE per farmi ritirare il pacco a 200m da casa mia.
Inoltre non spiegate perché non ho ricevuto la consegna.
Servizio pessimo anche qui !!!
November 4, 2024
Unprompted review
Reply from GLS Italy
Ciao Claudia
Il preavviso telefonico è un servizio accessorio che deve richiedere il mittente e non è previsto nelle consegne di tipologia standard. Ti invitiamo a contattare il mittente/venditore per conoscere la tipologia della tua spedizione. Se necessiti di questo servizio extra ti invitiamo a richiederlo direttamente al mittente. Grazie e buona giornata Team GLS
Very bad service
Very bad service. I was expecting a delivery that never arrived. At the end the status was “impossible to deliver for incorrect address” but this is not true. The address was correct but nobody came!!!
No way to contact the courier.
Really bad!
October 30, 2024
Unprompted review
Reply from GLS Italy
Hi Maria Elena, we are sorry to read that the service did not live up to your expectations. We apologize and take into consideration what you wrote to us.
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/impresa/contatti) or via email customerservice@gls-italy.com in this way we will be able to provide you with assistance in time real.
Good day
GLS team
Horrible
Horrible! like do they Even have brain cells i Wonder, truly a pieces of shit. They called on my door i went down and they had already left wtf and then they say that i refused the order? Then they say i need to contact the seller to re deliver it for another day and they did but they still say that they havent gotten any notice what is this bulshit i just want my order:(
October 28, 2024
Unprompted review
Reply from GLS Italy
Good morning, if you still need assistance with your shipment, we invite you to contact us through our Customer Care on the site (https://www.gls-italy.com/it/impresa/contatti).
We inform you that if your report does not maintain a polite tone in explaining the disservice encountered, it will not be taken into consideration.
Good day,
GLS team
One Star is even too much for this…
One Star is even too much for this Service. This is already the second time it happens to me. Obvious they want to save money by not delivering, so the customer has to pick the shipment up at their warehouse. In the tracking they leave the Note, that the receiver couldn’t be reached. What a lie or excuse from a lazy delivery driver. I’m looking forward not to use this unreliable company anymore.
October 24, 2024
Unprompted review
Reply from GLS Italy
Hi R.
We are sorry for your review, if there are still any misunderstandings we invite you to contact us via our customer care service indicating the shipping number and explaining what happened.
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/impresa/contatti) or via email customerservice@gls-italy.com in this way we can provide you with assistance and forward reporting to the correct relevant GLS office where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Good day
GLS team
Good very very good
October 24, 2024
Unprompted review
Reply from GLS Italy
Hi Samir, we at GLS are committed to offering you the best possible service. That's why seeing your 5-star review can only make us happy.
Thank you!
GLS team
domani è ancora domani
22/10/2024 14:57 Milano Delivered.
22/10/2024 Delivery scheduled during the day.
21/10/2024 Delivery scheduled for first next business day.
18/10/2024 Delivery scheduled for first next business day.
17/10/2024 Delivery scheduled for first next business day.
16/10/2024 Delivery scheduled during the day.
16/10/2024 Arrived at final Depot.
October 22, 2024
Unprompted review
Reply from GLS Italy
Ciao Marco, ti invitiamo a contattarci tramite il nostro servizio customer care indicandoci il numero di spedizione e spiegando l'accaduto. .
L'Assistenza Clienti centralizzata GLS risponde solo tramite modulo presente sul sito (https://www.gls-italy.com/it/azienda/contatti) o via email customerservice@gls-italy.com in questo modo potremo fornirti assistenza ed inoltrare la segnalazione alla corretta sede GLS di competenza ove necessario.
Altrimenti tramite sistema automatico al nr. 02 98 03 55 56
Buona giornata
Team GLS
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