Disorganised and incompetent. Sent a delivery date (1July) and time window which I waited in for. The driver did not turn up, apparently because he had already delivered the package two days before,... See more
Company replied
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I ordered clothes from shein am they delivered it yesterday but I was not at home so they didn't deliver it to me, then they send me a message in the app saying (Torino, Delivery failed, type:... See more
Company replied
sono passati 6 giorni tra presa in carico e prima consegna. La prima consegna e' avenuta senza un preaviso che permeteva di dirotare il parco verso un punto prelievo, poi c'e stato un fine setti... See more
Company replied
My package arrived safely. I am grateful for that. However, I had heard that the sender had given instructions to GLS when there was a problem with the delivery of my package, but it was not deli... See more
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Company details
About GLS Italy
Written by the company
GLS offre soluzioni affidabili per la spedizione delle merci in Italia, in Europa e in tutto il mondo. Consegniamo in Italia in 24 ore e in Europa in 24-96 ore e offriamo altissimi livelli di qualità del sistema e tariffe convenienti personalizzate sulle esigenze di ogni cliente. Con GLS puoi tracciare in tempo reale la tua spedizione.
Hai bisogno di assistenza?
Contact info
Italy
- www.gls-italy.com
2.1
Poor
75K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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It is the worst shipping company that…
It is the worst shipping company that can ever exist in Europe. I don't know how this is possible. We bought a house in the countryside in La Spezia; they are the only company that cannot find our address without a problem. With so much trouble, they could deliver several packages in the past, but, still, they fail, and their automatic reaction is that "The address is wrong". They don't even attempt to contact us via phone call or SMS or email. They are just extremely incompetent and sadly shameless. From now on, I will always ask the seller which shipping company they use. If they will ship with GLS, I will not proceed with order. As for GLS, I hope they can just go bankrupt in shame. They took many years off our lives and health. For a very little package, we have to spend hours trying to contact them, asking for the status. I simply detest them and hope that they will not exist soon.
EDIT: After being tortured for a week, their incompetent and shameless courier again wrote that the address is wrong and the street does not exist even though I shared the GPS coordinates with them. If you write the address on Google Maps, you can see it, but their unspeakably skilless and shameless couriers are not capable of doing this. They called me at 8:32 in the morning and it is not possible to call that number back. HOW? Normally, a good shipping company should just come to your address and knock the door. With GLS, it is a nightmare, torture. This company destroys people's health, time and wellbeing.
EU: How does EU allow this company to stay in business? What more do they need for taking their license away? This is incredibly bad.
February 10, 2025
Unprompted review
Reply from GLS Italy
Hi Nicolas
We are sorry for your review, we invite you to contact us via our customer care service indicating the shipping number and explaining what happened.
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/company/contatti), in this way we will be able to provide you with assistance and forward the report to the correct relevant GLS office where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Good day
GLS team
Reply from GLS Italy
Ciao Ioannis, noi di GLS ci siamo impegnati per offrirti il miglior servizio possibile. Ecco perché vedere la tua recensione a 5 stelle non può che renderci felici.
Grazie!
Team GLS
Delivery notifications and delays
This is the fourth time that a shipment has been announced for delivery on a certain date and then cancelled due to delay in reaching the delivery location. This courier is truly ridiculous...
Before sending information on the delivery date, at least wait until you have the package to be delivered at the local office!!!
January 30, 2025
Unprompted review
Reply from GLS Italy
Hi Elena
We are sorry to read your review. We remind you that transit times are always estimates and never guaranteed. It is sometimes possible that delays may occur, even if they are not due to the will of GLS. We invite you to monitor the status of your shipment on our site. We apologize. If you need assistance or more information, please contact us via the form on the site (https://www.gls-italy.com/it/company/contatti), in this way we can provide you with assistance and forward the report to the correct office relevant GLS where necessary.
Otherwise via automatic system at no. 02 98 03 55 56.
Good day
GLS team
ABSOLUTELY AVOID
ABSOLUTELY avoid entrusting your shipments to GLS! Their service is embarrassing from every point of view.
Missed deliveries and false attempts: They have marked delivery attempts on the tracking several times that never happened. I was at home, so it is impossible that they did not find anyone. Never even received a call to arrange delivery or receive instructions.
Forced to collect the package alone: After days of waiting and zero communications, I was forced to go personally to their warehouse to collect the packages. Which is absurd, considering that I paid for a home delivery.
Goods transported in an outrageous way: When I arrived, I found my three 2-meter-long packages placed haphazardly on a single 1-meter and 20 cm pallet, not even centered. The result? Bent packages and visible damage even before loading them.
Item completely destroyed: When I got home, I discovered that one of the items was irreparably damaged. Curved and deformed on the guides and ends, totally unusable.
I strongly advise against it and invite anyone to report these disservices. ZERO STARS IF IT WERE POSSIBLE.
January 30, 2025
Unprompted review
Reply from GLS Italy
Hi Fabrizio, we're sorry about what happened to you, this is certainly not the way we normally provide our service. We would hate for a single negative experience to make you think that this meets our standards. Have a good day Team GLS
Simply do not come at all
Simply do not come at all, but say the delivery was not possible. Absolutely unreliable.
I will stop buying from shoppers who ship through GLS.
January 22, 2025
Unprompted review
Reply from GLS Italy
Hi Ana
We are sorry for your review, if there are still any misunderstandings we invite you to contact us via our customer care service indicating the shipping number and explaining what happened.
GLS centralized Customer Assistance responds only via the form on the site (https://www.gls-italy.com/it/company/contatti), in this way we will be able to provide you with assistance and forward the report to the correct GLS office in question where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Good day
GLS team
Horrible, incompetent and insincere
So many, sooo many horrible experiences with this delivering service, always late, always lying that I wasn’t home and that they rang but got no answer, always me having to drive 15 KMs to pick up the package from their headquarters, please for the LOVE OF GOD stop using this company as your delivery service, I’ll pay extra for the delivery just stop using GLS as your delivery service
January 18, 2025
Unprompted review
Reply from GLS Italy
Hi Ahmad, thank you for taking the time to give us your opinion. We are sorry because what you describe does not correspond at all to what we want for our customers, we will do everything we can to fix it. Best regards. GLS team
Delay of 15 days by not taking the packages
For 15 days, the company said, they are waiting for the package to be entrusted to them, despite the fact they got it from the deliverer already. It was it "oh we have overload, please patience", but blatant lie. A delay of 15 days only during initiating phase is wild. For such a service, you are too expensive. I really hope, the company switches to another courier.
January 4, 2025
Unprompted review
Reply from GLS Italy
Hi Herfried
We are sorry for your review, we invite you to contact us via our customer care service indicating the shipping number.
GLS centralized Customer Assistance responds only via the form on the site (https://www.gls-italy.com/it/company/contatti), in this way we will be able to provide you with assistance and forward the report to the correct GLS office in question where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Good day
GLS team
Reply from GLS Italy
Ciao Giorgio, noi di GLS ci siamo impegnati per offrirti il miglior servizio possibile. Ecco perché vedere la tua recensione a 5 stelle non può che renderci felici.
Grazie!
Team GLS
Constant delays. Bad service quality.
Constant delays. They promise delivery within a week or two, but in reality, they don't deliver and don't even send an email. I had to call for several days just to find out that the package was sitting in their warehouse (even though it was supposed to be delivered to my home). When asked why it wasn't delivered to my home, they claimed no one was home, even though someone is always there. Terrible service quality. We will avoid this company in the future!
January 4, 2025
Unprompted review
Reply from GLS Italy
Hi Julian
We are sorry to read your review. We remind you that transit times are always estimates and never guaranteed. It is sometimes possible that delays may occur, even if they are not due to the will of GLS.
If there are still any misunderstandings, please contact us via our customer care service, indicating the shipping number and explaining what happened.
GLS centralized Customer Assistance responds only via the form on the site (https://www.gls-italy.com/it/company/contatti), in this way we will be able to provide you with assistance and forward the report to the correct GLS office in question where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Good day
GLS team
Great experience with GLS
Great experience with GLS - despite an incorrect address supplied by the original seller, GLS very patiently helped me to coordinate with the sender to correct the problem and my parcel arrived to me at the correct address. Thank you!
January 2, 2025
Unprompted review
Reply from GLS Italy
Hi GF
We are proud to know that your experience with us was satisfying! It's nice to know that you appreciate our work, we work hard and your comment encourages us to continue in this direction every day!
Thank you
GLS Team
I had order some staff for my work from…
I had order some staff for my work from Poland. I saw that delivery will be in 3 days. It’s already 5 days I’m waiting and of course I’ll not have it today, because it’s not working day for this delivery company . I’m not only lost a money and time, but also my clients are mad because they were count on me. Shame.
December 31, 2024
Unprompted review
Reply from GLS Italy
Hi , we are sorry to read that the service did not live up to your expectations. We apologize and take into consideration what you wrote to us.
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/impresa/contatti) in this way we will be able to provide you with assistance in time real.
Good day
GLS team
It is perfect BUT !
It is perfect BUT !
The most important info is NOT given ( and competitors do give it):
The info on WHAT package (product) am I expecting.
Order numbers do not help. So I never know what order I can expoect to receive from you!
THIS addition (photo ? of the product) could bring to PERFECTION!!!
December 30, 2024
Unprompted review
Reply from GLS Italy
Hi , we are sorry to read that the service did not live up to your expectations. We apologize and take into consideration what you wrote to us.
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/impresa/contatti) in this way we will be able to provide you with assistance in time real.
Good day
GLS team
Delivery made a sh*t
As always happening they are not matching the delivery date (but they take of course the money for premium delivery). There is no possibility to contact them since they are pointing you both by AI chat and phone number to a web page that is not showing any form.
No possible to go to take the packet myself.
A company really making shitty all the deliveries!
December 20, 2024
Unprompted review
Reply from GLS Italy
Hi , we are sorry to read that the service did not live up to your expectations. We apologize and take into consideration what you wrote to us.
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/impresa/contatti) in this way we will be able to provide you with assistance in time real.
Good day
GLS team
Reply from GLS Italy
Ciao Manuela, ti invitiamo a contattarci tramite il nostro servizio customer care indicandoci il numero di spedizione e spiegando l'accaduto. .
L'Assistenza Clienti centralizzata GLS risponde solo tramite modulo presente sul sito (https://www.gls-italy.com/it/azienda/contatti), in questo modo potremo fornirti assistenza ed inoltrare la segnalazione alla corretta sede GLS di competenza ove necessario.
Altrimenti tramite sistema automatico al nr. 02 98 03 55 56
Buona giornata
Team GLS
The parcel came quickly but damaged.
December 20, 2024
Unprompted review
Reply from GLS Italy
Good morning cheerleader
Thank you for posting this feedback, we will do our best to improve our service. See you next shipment! GLS team
A simple nightmare
It's impossible to talk to them and being able to resolve anything (only thing I was able to connect was the BOT, which is completely useless). I've ordered 5 items through AliExpress, 4 of which were delivered successfully by other curriers, and then there's the one with GLS... A complete nightmare! On their tracking system they say they were unable to deliver because of missing information (impossible to know which information), and wonder how the other curriers were able to do it. No way to understand how to give them whatever information is missing, no way to understand how to pick up the package at a local shop, no way to contact anyone from the customer service by phone (tried for about 1 hour). Just terrible, wonder how they can be in business.
December 19, 2024
Unprompted review
Reply from GLS Italy
Hi , we are sorry to read that the service did not live up to your expectations. We apologize and take into consideration what you wrote to us.
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/impresa/contatti) in this way we will be able to provide you with assistance in time real.
Good day
GLS team
Arrived late and when i received the…
Arrived late and when i received the product it was Damage or broken.
December 12, 2024
Unprompted review
Reply from GLS Italy
Hi we are sorry for your review, we invite you to contact us via our customer care service indicating the shipping number and explaining what happened.
GLS centralized Customer Assistance responds only via the form on the site (https://www.gls-italy.com/it/company/contatti), in this way we will be able to provide you with assistance and forward the report to the correct GLS office in question where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Good day
GLS team
Where is my order in piazza del seggio…
Where is my order in piazza del seggio 12 Tito pz..and why showing delivered without I did not received it
December 10, 2024
Unprompted review
Reply from GLS Italy
Hi NMOYEM
We are sorry for your review, we invite you to contact us via our customer care service indicating the shipping number and explaining what happened.
GLS centralized Customer Assistance responds only via the form on the site (https://www.gls-italy.com/it/company/contatti), in this way we will be able to provide you with assistance and forward the report to the correct GLS office in question where necessary.
Otherwise via automatic system at no. 02 98 03 55 56
Good day
GLS team
Thumbs Up
The courier industry isn't easy. I appreciate GLS central customer service and GLS depot Sala Bolognese team for completing the parcel delivery as promised. Though there were delays but they would always make the effort to commumicate & update the delivery status to me promptly. Many thanks guys 👍🏼
December 6, 2024
Unprompted review
Reply from GLS Italy
Hi Alexander
We are proud to know that your experience with us was satisfying! It's nice to know that you appreciate our work, we work hard and your comment encourages us to continue in this direction every day!
Thank you GLS Team
Frustrating Delivery Experience: Delayed and Poor CommunicationMy package was scheduled to arrive…
My package was scheduled to arrive today, so I organized my entire day to be at home and waited for 8 hours. Now, I just received an email stating it will arrive tomorrow. This is extremely disappointing and frustrating.
December 3, 2024
Unprompted review
Reply from GLS Italy
Hello Mohammadamin, thank you for taking the time to give us your opinion. We are sorry because what you describe does not correspond at all to what we want for our customers, we will do our best to fix it. Kind regards. GLS Team
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