Dato che quasi mai la colpa è di GLS, di chi è la colpa in questo caso? Ancora non e arrivata! RESULTS OF SHIPMENT Date and time Place State Notes 07/08/2026 09:33 Cilento Area s... See more
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Disorganised and incompetent. Sent a delivery date (1July) and time window which I waited in for. The driver did not turn up, apparently because he had already delivered the package two days before,... See more
Company replied
sono passati 6 giorni tra presa in carico e prima consegna. La prima consegna e' avenuta senza un preaviso che permeteva di dirotare il parco verso un punto prelievo, poi c'e stato un fine setti... See more
Company replied
I ordered clothes from shein am they delivered it yesterday but I was not at home so they didn't deliver it to me, then they send me a message in the app saying (Torino, Delivery failed, type:... See more
Company replied
Company details
About GLS Italy
Written by the company
GLS offre soluzioni affidabili per la spedizione delle merci in Italia, in Europa e in tutto il mondo. Consegniamo in Italia in 24 ore e in Europa in 24-96 ore e offriamo altissimi livelli di qualità del sistema e tariffe convenienti personalizzate sulle esigenze di ogni cliente. Con GLS puoi tracciare in tempo reale la tua spedizione.
Hai bisogno di assistenza?
Contact info
Italy
- www.gls-italy.com
2.1
Poor
75K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Good Job
Thanks GLS Italy. I recieved my parcel from Shein an hour ago. And i can Say Excellent.👍🏻👏🏻 Because of their reliable delivery updates. Continue the Good service you provide. Thank you for the delivery man and the whole GLS Team .
October 20, 2025
Unprompted review
Reply from GLS Italy
Hi Clarita, thanks for sharing your experience! We're proud to work with such knowledgeable and helpful staff, and we're so happy to hear you were able to count on the GLS team! We hope to see you soon, on your next delivery! GLS Team
THE WORST DELIVERY SERVICE you cannot…
THE WORST DELIVERY SERVICE you cannot even find the complete address that I provided, and I could no longer re purchase the Anthropologie item
October 13, 2025
Unprompted review
Reply from GLS Italy
Hello,
We're sorry to hear about your review. If you experience any further issues, please contact us through our customer service team, providing your tracking number and explaining the issue.
GLS's centralized customer service team responds only via the form on the website (https://www.gls-italy.com/it/azienda/contatti). This way, we can provide assistance and forward your report to the appropriate GLS office, if necessary.
Or, via the automated system at 02 98 03 55 56.
Have a nice day!
GLS Team
Address does not exist
So today GLS were due to deliver a perfume from Milan.
I had a vague memory that I had had problems with this company before...
Expected delivery between 10.00 -15.00.
At 13.20 I received a message that my address didn't exist. Advised to contact company for new delivery...this is not easy. The information comes in a "no reply" email. Finding GLS on the internet I searched for the parcel and saw that the same situation had incurred twice before.
The deduction has to be that some of the drivers have systemised this behaviour.
October 15, 2025
Unprompted review
Reply from GLS Italy
Hi Christina Maria,
We're sorry to read your review. We confirm that for prepaid shipments (i.e., those paid to GLS by the sender/seller), the seller's intervention is required, which can authorize a new courier service or collection from the local branch. Thank you, GLS Team.
Useless
Useless. They lost the parcel and even after that couldn’t deliver day they stated.
**** AVOID COMPANIES THAT SHIP WITH THIS COURIER
October 1, 2025
Unprompted review
Reply from GLS Italy
Hello Bb
We're sorry to hear about your review. Please contact us through our customer service team, providing your tracking number and explaining what happened.
GLS Centralized Customer Service only responds via the form on the website (https://www.gls-italy.com/it/azienda/contatti). This way, we can provide assistance and forward your report to the appropriate GLS office, if necessary.
Or, via the automated system at 02 98 03 55 56.
Have a nice day!
GLS Team
A bunch of incompetent people
A bunch of incompetent people. This is the worst delivery company. Avoid use at all costs!!!!
September 26, 2025
Unprompted review
Reply from GLS Italy
Hi Lisa, we are sorry to read that the service did not live up to your expectations. We apologize and take into consideration what you wrote to us.
GLS team
Stucked Parcel
Using gls very often, to germany/netherlands.. First time using to germany.. Sent package 9.9 and last move was 12.9 and since then its stucked.. Got only info that there are low capacities in warehouses but still, its nearly week without move in some car ?? I need the package to be delivered, do something about it.. Impossible to cal lthem cuz of that bot every company uses..
September 17, 2025
Unprompted review
Reply from GLS Italy
Hi David,
We're sorry to hear about your review. Please contact us through our customer service team, providing your tracking number and explaining what happened.
GLS's centralized Customer Service team responds only via the form on the website (https://www.gls-italy.com/it/azienda/contatti). This way, we can provide assistance and forward your report to the appropriate GLS office, if necessary.
Or, via the automated system at 02 98 03 55 56.
Have a nice day!
GLS Team
Not delivering a product for 10 days
They are telling me that they will deliver the product the next day, and keep saying this for 10 days. I have the correct address, and yet the delivery man still isn't delivering the product, giving useless excuses, and they keep changing the delivery date to the next day. Such a useless service.
September 15, 2025
Unprompted review
Reply from GLS Italy
Hello RM
We're sorry to hear about your review. Please contact us through our customer service team, providing your tracking number and explaining what happened.
The GLS centralized customer service team only responds via the form on the website (https://www.gls-italy.com/it/azienda/contatti). This way, we can provide assistance and forward your report to the appropriate GLS office, if necessary.
Alternatively, you can contact us via the automated system at 02 98 03 55 56.
Have a nice day!
GLS Team
Failed to deliver 3 times but wrote…
Failed to deliver 3 times but wrote delivered. Very poor services!
September 8, 2025
Unprompted review
Reply from GLS Italy
Hi Zefi, we're sorry to hear about what happened to you. This certainly isn't how we normally provide our service. We'd hate for a single negative experience to make you think this is our standard. Have a good day, GLS Team.
the shipping updates in real time is fantastic😁👏🏼
the shipping updates in real time is a fantastic service😃👍🏼. I've never seen before a courier doing like that👌🏽Thank you for your service😁🙏🏽
September 5, 2025
Unprompted review
Reply from GLS Italy
Hi Michele
We're proud to hear that your experience with us was satisfying! It's great to know you appreciate our work; we're very committed, and your comment encourages us to continue in this direction every day! Thank you, GLS Team.
sadly there is no zero stars
sadly there is no zero stars , that is most fitting to the GLS non service.
i bought a product from IHERB , adedd 10 euro for the GLS service.
the product never came, it was written as delivered ironicaly,
IHERB re shipped the product and guess what?? also that re shipped product never arrived but says on the site it was delivered,
the house is open and we live and work here so there is no excuse.
funny that second time we had 06.10 am as the delivery hour.
no delivery is made here so early in the day.
GLS has cost me time and energy, i didnt get my product that was highly anticipated as its hard to find on the market.
zero responsibility , no one to talk to.
your service is absolutely offensive.
September 3, 2025
Unprompted review
Reply from GLS Italy
Hi Michal,
We're sorry to hear about your review. Please contact us through our customer service team, providing your tracking number and explaining what happened.
GLS's centralized customer service team responds only via the form on the website (https://www.gls-italy.com/it/azienda/contatti). This way, we can provide assistance and forward your report to the appropriate GLS office, if necessary.
Or, via the automated system at 02 98 03 55 56.
Have a nice day!
GLS Team
Professional delivery company
I had a really good experience with them. They were responsible and tried to address my problem.
August 27, 2025
Unprompted review
Reply from GLS Italy
Hello,
Thank you for your review! It's our goal to make your experience a success, and we're happy you shared it with us! Kind regards, GLS Team
Missing parcel
I chose a pickup point for my pack, on the next day I went to get my pack and the owner said since the store was closed she didn't receive anything. On the website it's written someone received and signed for it, but it's not me obviously, I asked the whole neighborhood for the pack but there is no trace of it. I tried calling the GLS service, but no one answers, I sent them an email and still no answer. Maybe I have to sue them, in that case maybe someone answers me.
August 18, 2025
Unprompted review
Reply from GLS Italy
Hello,
We're sorry to hear about your review. Please contact us through our customer service team, providing your tracking number and explaining what happened.
GLS's centralized customer service team responds only via the form on the website (https://www.gls-italy.com/it/azienda/contatti). This way, we can provide assistance and forward your report to the appropriate GLS office, if necessary.
Or, via the automated system at 02 98 03 55 56.
Have a nice day!
GLS Team
If i could give minus 100 stars i…
If i could give minus 100 stars i would. Packages ordered through gls almost NEVER have arrived at my house in the last 3 years. At best they are dropped off at random bars in the neighborhood without notice, so it just depends on luck wheater i find them or not. Often it is said that my adres can't be found or that my house doesn't have a nuber. Just lies, there is a clear sign and number. Due to an accident i can't drive my car now so am largely dependent on packages arriving to my house, thanks to GLS that's a huge frustration. Avoid at all cost if possible.
August 25, 2025
Unprompted review
Reply from GLS Italy
Hello M
We're sorry to hear about your review. If you experience any further issues, please contact us through our customer service team, providing your tracking number and explaining the issue.
GLS's centralized customer service team responds only via the form on the website (https://www.gls-italy.com/it/azienda/contatti). This way, we can provide assistance and forward your report to the appropriate GLS office, if necessary.
Or, via the automated system at 02 98 03 55 56.
Have a good day!
GLS Team
Disappointing services
August 25, 2025
Unprompted review
Reply from GLS Italy
Hi
we're sorry to hear that the service didn't meet your expectations.
Have a nice day, GLS Team
Received an email that my delivery is…
Received an email that my delivery is delayed, no explanation whatsoever. It was scheduled for today, and it has already been in transit for a week. Seems like it's gonna be rescheduled because they can't do their work properly with optimized delivery processes.
Terrible user experience with GLS Italia, not for the first time.
August 23, 2025
Unprompted review
Reply from GLS Italy
Hello,
We're sorry to hear about what happened to you. This is certainly not how we normally provide our service. We'd be sorry if a single negative experience made you think this meets our standards. Have a good day, GLS Team.
Accurate in tracking shipment
Accurate in tracking shipment. Never lost a single shipment. Excellent staff willing to take extra mile in order to deliver shipment. Flexibility in choosing pick-up point. Fast....
July 30, 2025
Unprompted review
Reply from GLS Italy
Hello,
We're proud to hear that your experience with us was satisfying! It's great to know that you appreciate our work; we're very committed, and your comment encourages us to continue in this direction every day! Thank you, GLS Team.
Siete solo grandissimi truffatori
GLS is a scam, please avoid using it. They never deliever, they mark correct phone and address as wrong. The hold my parcel and informed me we can't deliever because the address and the phone number is wrong which is not true and they say we can't give it to you we only have to return it only if the sender approve. Its a total joke and scam.
GLS è una truffa, evitate di usarlo. Non consegnano mai, contrassegnano telefono e indirizzo corretti come errati. Hanno trattenuto il mio pacco e mi hanno informato che non potevamo consegnarlo perché indirizzo e numero di telefono erano errati, il che non è vero, e mi hanno detto che non potevamo consegnarvelo, ma che dovevamo restituirlo solo se il mittente aveva dato il suo consenso. È una vera e propria barzelletta e truffa.
VERGOGNATEVI voglio i miei articoli subito
July 25, 2025
Unprompted review
Reply from GLS Italy
Ciao Francesca
Siamo dispiaciuti per la tua recensione, ti invitiamo a contattarci tramite il nostro servizio customer care indicandoci il numero di spedizione e spiegando l'accaduto. .
L'Assistenza Clienti centralizzata GLS risponde solo tramite modulo presente sul sito (https://www.gls-italy.com/it/azienda/contatti), in questo modo potremo fornirti assistenza ed inoltrare la segnalazione alla corretta sede GLS di competenza ove necessario.
Altrimenti tramite sistema automatico al nr. 02 98 03 55 56
Buona giornata
Team GLS
This has been the worst courier service…
This has been the worst courier service I’ve ever experienced. If it were possible, I wouldn’t give even a single star. I strongly recommend avoiding this company; they seem completely unorganized and unsure of how to handle their operations.
July 25, 2025
Unprompted review
Reply from GLS Italy
Hi Andrea , we are sorry to read that the service did not live up to your expectations. We apologize and take into consideration what you wrote to us.
GLS centralized Customer Support responds only via the form on the site (https://www.gls-italy.com/it/impresa/contatti) in this way we will be able to provide you with assistance in time real.
Good day
GLS team
Very poor
Very poor, terrible service.
In my experience, the GLS Cosenza office tries every possible way to avoid delivering packages to the recipient's address. Sometimes they say the address was incorrect, other times they say the recipient was not at home or could not be reached by phone. So I'm forced to file a formal complaint (Annex 3, on the GLS webpage), waste time, and wait for the delayed delivery.
As a consumer, I pay for the delivery service, which I expect to be delivered on time and to the recipient's address, without fuss or excuses.
Personally, I consider it one of the worst (if not the worst) delivery services in Europe. Avoid at all costs.
July 22, 2025
Unprompted review
Reply from GLS Italy
Hello,
We're sorry to hear about your review. We invite you to contact us through our customer service team, raising your concern with Daniela, providing us with the tracking number, and explaining what happened.
GLS's centralized Customer Service team responds only via the form on the website (https://www.gls-italy.com/it/azienda/contatti). This way, we can provide assistance and forward your complaint to the appropriate GLS office, if necessary.
Alternatively, you can contact us via the automated system at 02 98 03 55 56.
Have a nice day!
GLS Team
They fabricated that they attempted to…
They fabricated that they attempted to reach me but they I wasn’t honey but I gave them my studio address which is always open . And now I’m supposed to collect it at a glass point. It’s absurd. Poor service.. couriers are lazy and irresponsible. Awful service
July 18, 2025
Unprompted review
Reply from GLS Italy
Hello,
We're sorry to hear about what happened to you. This is certainly not how we normally provide our service. We'd be sorry if a single negative experience made you think this meets our standards. Have a good day, GLS Team.
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