GLS Italy Reviews 

So bad and so slow, you know what y’all should do? Reply to the email that your client sent cause is taking way too long for a small package. On December 16 it says arrive to day and now it’s December 22 and still show delivery on next work day. Ridiculously stupid and frustrating.

IF there were less than one star I would give it. Terrible experience. I have been waiting a month for my package. They do NOT make attempts to deliver but that's what they put on their updates. I was home twice on the occasion they supposedly attempted to deliver. What I don't understand is why any seller would use this company. They will destroy your business. So frustrating.

I would like to know where is my package RMZBD9. There is no info no contact no respond... Is it lost or what? And gls do not even try to react with your support link it's not working. Just fix it

I ordered from Spain a pc here in Italy on 29th November, it was estimated that it would arrive 2-4 December. I got an email saying it will be delivered tomorrow(for 3rd dec) and that day I got an email that it actually had a problem and will deliver for the next bussines day. This would go on for a few days and than this message would pop up everyday: Unloading not possible. Please contact the sender to schedule a redelivery. I live in Turin and the pc is already in Orbassano New, which is like 20 min drive. Its now 14th dec and still any news, I have opened tickets with GLS, with the company i purchased the pc, everything and still not a clear answer what might have happened. From some research I did they might have just forgot it somewhere in their storage and after x days they will just send it back so I would have to redeliver it. So basically it is taking 1 month to deliver something this simple nowadays, I'm sure ordering something from Temu from China would come much faster. I now i will get an AI reply by your company don't bother, I cant even get an insurance weather the package with actually be delivered or returned back to Spain. Look how they will say we are sorry you experienced this...

sono passati 6 giorni tra presa in carico e prima consegna.
La prima consegna e' avenuta senza un preaviso che permeteva di dirotare il parco verso un punto prelievo, poi c'e stato un fine settimana lungo, in tutto il pacco a messo 9 giorni trapresa in carico e consegna, non molto performante questa volta.
06/12/2025 06:30 Brivio Arrived at final Depot.
05/12/2025 11:07 Centro Di Smistamento - HUB Shipment in transit.
04/12/2025 11:46 Brivio The shipment has not yet arrived at the receiving GLS Depot.
03/12/2025 11:48 Brivio The shipment has not yet arrived at the receiving GLS Depot.
02/12/2025 11:32 Brivio The shipment did not arrive at the receiving GLS Depot.

My package hasn't arrived. They just keep asking me to be patient, but I don't understand what's happening with it. One day it seems like it's coming the next, then the following day they make excuses saying it can't be delivered, and this started a week ago. After that, there's no information about the package, only that it hasn't arrived at the warehouse. If I can, I don't use GLS because there are always delays, or they lose the package. If you can choose another company, that way you won't have any problems. I DO NOT RECOMMEND IT.

Update: Seriously? I paid €6 for shipping and you can't guarantee delivery? What's the point of paying for shipping then? Paying for shipping that can't be guaranteed—what a great business you've created!

They always say "delivery attempted today" even though I am always at home. And at the and I am the one that always has to go to their warehouse to pick up the package. Not once did they actually deliver something to me. Terrible service.

GLS' drivers keeps refusing to deliver to my address, all other professional courier companies do without any problems or delays, GLS claims that they attemped to deliver or that the address needs clarification...all lies! Do NOT use this company if you can avoid it!

Most of the time, when GLS has to deliver my parcel, courier boy does not call me nor reach me at home and then notify that customer is absent. My parcel get delays and i have to pick parcel from pick up point.

Terrible service. I was asked to wait for a parcel at a particular time and ended up spending close to 6 hours without the parcel arriving and any update on what was happening and I am not the first to have such an experience. I know they will come respond with filling a form for assistance but I do not trust that because I sent a mail to the contact office and no resplns was given yet. Absolutely disappointing. I could have lost my job because of this since I had to seek for permission to take the parcel.

My package arrived safely.
I am grateful for that.
However, I had heard that the sender had given instructions to GLS when there was a problem with the delivery of my package, but it was not delivered as instructed.
Then, when I inquired about this, I received no reply after being told that they would check with the relevant department.
I would have liked at least a simple answer, even if it was just that they couldn't help me or that I should inquire with the sender.

My experience with GLS Italy, in Muggia, was very positive. The delivery was completed successfully, the parcel arrived in good condition, and the tracking information was clear and updated regularly.
The courier, was very kind, was professional and the delivery process was smooth and reliable. Overall, I am satisfied with the service and would consider using GLS again in the future.

Terrible phone service. I called in Cagliari to ask for a simple piece of information, and a very rude lady answered.

This company is just terrible yesterday at 19/11/25 i was at home for all day and i got message "we delivered parcel but no one were at home" than i booked delivery for 21 and after that i got new message "we will deliver your parcel in 2 business days" so 22-23 aren't business days this company is just terrible

Corteous and helpful delivery.

I ordered clothes from shein am they delivered it yesterday but I was not at home so they didn't deliver it to me, then they send me a message in the app saying (Torino, Delivery failed, type: The
recipient is not at home. We will redeliver as
soon as possible. Please be patient and keep
in touch. .)
(Dear customer, it is a pity that your order
delivery has attempted failure. Please kindly
contact your local carrier to get the parcel
soon. Please ignore this message if you have
got the parcel already.)

I was supposed to receive an international shipment from Germany to Italy. The shipment was through the Cividino office. After one attempt to deliver the shipment in the tracking system they wrote that there was a delivery attempt but could not find a name at the intercom. After I contacted customer service it was promised to reschedule the shipment for the next day but they did not come to the address at all. I was waiting outside the house for nearly half a day. After a long chat with the GLS employee, it was never delivered and was eventually sent back to the sender, although I asked for the exact information where I could come and pick up my shipment myself. Very poor customer service, and a lack of communication. I am very disappointed with the irresponsibility and poor service of the international logistics company GLS.
Unacceptable service, never GLS!

Perfectly organized, and I collected my parcel without a problem. Thank you for this brilliant idea.

The most worst experience i bought a baby stroller, and they lost or maybe how i heard from somebody they check inside and some products they sell on blackmarket and they say that product lost 😡, my wife be born this week and they just said package lost i spent time money get nervous everyday waiting disgusting staff

The delivery was announced for today but never arrived. I even took time off because it’s an 85 kg package. There’s no further information on where the parcel is or when it will be delivered.I paid €30.40 for shipping — really a great experience so far…let’s see how it continues .