GLS Italy Reviews 

My shipping item from enel thanks

They postponed my order delivery for 3 consecutive days and this isn’t the first time. I also received another percel last week which also faced the same treatment from them. Really disappointing, unprofessional and nevertheless unpunctual delivery service i have ever seen. Highly Not recommended. I wonder how do they still doing Their business with this level of unprofessionalism.

I was to receive 3 parcels today from veepee marketplace. I was delivered only one and GLS said they completed the delivery. No information as to where the other 2 parcels are. But, they confirmed to veepee they had completed the job. Honestly, unacceptable.

GLS Urbino is to be avoided. 4 scheduled deliveries the last 4 office days. Never seen the driver. GLS however wrote that I was absent. A lie abviously. Today some one suddenly replied an e-mail send by me stating that the driver is unexperienced and has difficulties finding the adresses. This went on for days. A friend had the same experience last week. She was absent according to GLS but was at home the whole day.
Impossibile to work with GLS. I can’t complain anywhere because they won’t let me know how and where. Zero 00 stars.

I Have ordered a package from Asos and it was supposed to be delivered to the warehouse i mentioned. From there it will be delivered to my country.

GLS did not deliver to that address, they informed me that it is no in parcelShop. I am not in Italy. I won't be able to go and pick up it myself. Contacted their support no response so far

This is really worst logistic company I ever work with. I used their services 2 times and both times they didnt deliver package and return to sender. Last time package was in their storage around 7 days. I called, wrote mails, populate forms and they didnt deliver. They dont deserve 1 star. I will continue to inform people in Italy about their bad services

The first time the parcel wasn’t delivered in the safe place written in the instructions.
Impossible to reach call center to get any help.
The second time the parcel was left in the rain. I was home and the courier never rung my bell. awful service

Very unhappy with GLS services. Never on time to deliver considering of no longer ordering from Shein as GLS seem to be their courier
Unhappy customer
Nadia Rossi

This is the worst courier service company in italy! Useless tracking website , no customer support service and super slow delivery within italy. We waited for something very urgent from Rome to milan takes 6 working days !! So unacceptable since its written on your website within 24hours - 48hours.

The worest on the planet

Of the last ~15 orders I have made from a well known online robotics/DYI store over the last ~3 years, 80% of the shipments were either (in order of likelihood):
- delayed by at least 10 days vs. the expected delivery date;
- kept at the last parcel center due to GLS systems messing up the destination address (e.g. the house number disappears in the final label), and have to be picked up in person;
- lost.

.. and this is with an address in the suburbs of Rome as destination, not a hut in the mountains. And let's mention how the couriers drive on the streets, while we're at it: absolute criminals.
Rather than telling reviewers who have had enough to contact customer support (as if I hadn't already done that multiple times over 3 years) - only to be told that they only have a responsibility towards the seller, without ever resolving the issue - GLS Italy needs to get their stuff together, and/or the sellers that ship through them should terminate their contracts.

The site announced that the delivery man could not find the address and that the telephone number given was wrong. The telephone number was and is correct, but there was no attempt to call me. Impossible to make any contact with GLS online or by telephone. GLS gives its drivers an impossible number of deliveries, so they just make up an excuse for not completing them (rather than lose pay).

Valutazione: ★☆☆☆☆ (1 stella)

Non acquisteremo più prodotti da nessuna azienda che utilizzi GLS Italy come corriere.

La nostra esperienza è stata un esempio perfetto di tutti i problemi che migliaia di clienti segnalano da tempo:
• Registrazione di un falso “tentativo di consegna”, nonostante fossimo in casa tutto il giorno per due giorni consecutivi.
• Tentativo di ritiro del materasso che stavamo utilizzando, prima che il nuovo materasso fosse consegnato — anche teoricamente impossibile, perché ci avrebbe lasciati senza nulla su cui dormire.
• Ritardi ripetuti, tracciamenti contraddittori e totale mancanza di coordinamento.
• Ordine pagato al 100% in anticipo e in buona fede, inclusi consegna e smaltimento, con il cliente lasciato a gestire le conseguenze dei fallimenti operativi di GLS.

Questa esperienza non è un caso isolato: rispecchia esattamente la maggioranza delle recensioni presenti qui — mancate consegne, falsi tentativi di consegna e comunicazioni inesatte.

D’ora in poi, se un venditore utilizza GLS come servizio di consegna, semplicemente non effettueremo l’acquisto. Nessun prodotto vale questo livello di stress, tempo perso e inaffidabilità.

GLS Italy necessita di una profonda revisione operativa. Fino ad allora, i consumatori dovrebbero esserne pienamente consapevoli.

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🇬🇧 English Trustpilot Review

Rating: ★☆☆☆☆ (1 star)

We will no longer purchase products from any company that uses GLS Italy as a delivery service.

Our experience was a textbook example of the issues thousands of customers have been reporting for years:
• A false “delivery attempt” was recorded despite us being at home all day for two consecutive days.
• A pickup was attempted for the mattress we were actively using, before the new mattress had been delivered — something that was impossible even in theory, as it would have left us with nothing to sleep on.
• Repeated delays, contradictory tracking updates, and a complete lack of coordination.
• The order was 100% paid upfront in good faith, including delivery and disposal, yet the customer was left dealing with the consequences of GLS’s operational failures.

This is clearly not an isolated incident — it mirrors exactly the majority of reviews here describing missed deliveries, false delivery attempts, and poor communication.

From now on, if a retailer uses GLS as their courier, we simply won’t place the order. No product is worth this level of stress, wasted time, and unreliability.

GLS Italy requires serious operational reform. Until that happens, consumers should be warned.

I don’t receive my order and nobody answer to mec

Once again, GLS Italy is unable to recover from the Chaos and deliver ontime. I will have to stop buying from Merchants who use GLS.

No chat, no telephopne, you spend weeks tracking your parcel showed here and there at differnt hubs, with false promises that it will get delivered the day after....basically weeks an weeks pass by and you are still waiting for your shipping.
I've been waiting for 3 weeks now. I higly advise anyone to stop using them or better never try to use them at all

My parcel from H&M was scheduled to be delivered on 31 December 2025, it was items for my child who waited for it to arrive but it never did.
I didn't receive a phone call as it usually happens prior to the delivery nor did any ring my intercom, yet on the tracker for my shipment says that I wasn't at home when there wasn't any actual attempts made to make actual, physical delivery.
I had to call H&M to reschedule the delivery and I still await for the same.

Edit: I understand that drivers aren't under obligation to contact via telephone BUT as I mentioned earlier, EVEN my home intercom was not rung therefore kindly explain how am I know that the delivery driver is outside my house if there ISN'T any indication or contact from him to me letting me know that he's outside my house with my parcel?