GLS Italy Reviews 

GLS Italy is an absolute disgrace. They attempted delivery of my parcel without leaving any physical notice in my mailbox, sending any SMS, or sending any email notification. I had absolutely no way of knowing my package existed at a pickup point. By the time I found out through eBay, the parcel had already been marked as abandoned in Turin — never returned to the sender, never delivered to me. Just gone.

I contacted GLS multiple times by email and phone. No one answered. Their virtual assistant is useless. Their customer service email bounced. Their phone line goes nowhere. There is no way to actually speak to a human being.

Meanwhile I lost my money and my item because of their incompetence. eBay closed the dispute against me based solely on GLS tracking data — the same tracking data from a courier that never bothered to notify me.

This is not an isolated incident. Thousands of Italians have documented the exact same pattern: fake delivery attempts, no notifications, packages abandoned or lost, and zero accountability. GLS continues to operate freely while consumers pay the price.

Avoid GLS at all costs. If a seller ships with GLS, think twice before purchasing. They are unreliable, unaccountable, and indifferent to the damage they cause.

i just can t understand how a little pack ia taking already a week..the workst company and i will tell that on my social media acc also to all my friends.
I litterally made the same order like 2 times before, same store, same place only the deliver company i changed because i said ,,let's give gls a chance"(i never used before) and look at it...disappointed.
i've made the first 2 orders with DPD which is clearly above gls and everyone says this and now i know why.
when i ordered with dps, i placed the orders on sundays exactly like i did with gls, but the difference?
the difference is that it s already a week and my pack only arrived in germany from
czechia and i still got no info, live tracking gls doesn t work, expected date was 25 and guess what, is 29 and from the emails i send and got replied from gls it seems like not even tomorrow will not arrive.
but trust me, using DPD was the best idea, the 2 orders i made with dpd, i placed them on sunday and they already arrived wednesday, not once, two times.
expect my video on social platforms

1. GLS pretends they cannot deliver since the dly address is incomplete. It is not. I nevertheless confirm the address and tel nr are correct and complete.
2. GLS pretends they tried to deliver on 28/05 and that I was not at home. I was at home with video surveillance switched on. No trace of any dly by GLS on the video surveillance, nobody rang the door bell. 3. GLS pretends they tried to deliver on 29/05 and that I was not at home. I was at home with video surveillance switched on. No trace of any dly by GLS, nobody rang the door bell.
4. They suggest to deliver in a GLS point. I agree and ask to do so at the nearest GLS point. I copy paste the address of this GLS point from the GLS internet site. GLS pretends they cannot deliver since the adress is not correct.
5. When I reply the address is on the GLS internet site the comment the address is not correct is changed into package refused. GLS decides to send back my package.
When I placed the order GLS was not listed as courier. If so, I would not have ordered. The above happens with every GLS delivery.
6
. On 10 July GLS replies again 'please contact us via the form on our website ... providing...' which is exactly what I have been doing but they do not reply.

They informed me that the parcel was being delivered during the working day but they didn’t and then assumed that the address was not correct and the name on the door was not existent, but obviously it is not true, they are cheating both the sender and the recipient and customer assistance is not existing at all
I would never chose them as a carrier

This company is a disgrace, once again our delivery has not arrived, it has now been two weeks since our goods arrived at their depot, which according to Google maps is 1.15 hours by car from our address, or just over 15 hours walking. Last time GLS took one month to deliver and when they did, well wrapped bottles were smashed and jars had popped there seals due to sitting in a hot van for one month. They say that we were not home, we have sat looking at the front gate all day every day. They just lie, if they really attended and we were out why wouldn’t they put a card to this effect in our post box. Absolute dishonest and rubbish company

Our address that is on our lease wasn't good enough for you to find our house. I provided an Italian phone number for you to contact me if there were issues and you never called. Then contacted customer service and volunteered to come pick up the packages and NOBODY would answer my question that I inquired of twice and asked the broker for shipment for help. So I would never recommend GLS for shipping again

Worst service ever. Don't use this company to deliver or to receive your products. No care for nothing.

Stayed home two days straight waiting for a package. Nobody rang the doorbell, nobody called. Then I get a notification: "recipient absent." I was home the entire time. That's not a mistake, that's a lie. Now I have to reschedule, and of course it's Friday so nothing happens until Monday. They give you two options: pick it up at a pickup point or reschedule home delivery. I chose home, because that's what I paid for. Result: nobody shows up, nobody rings, "recipient absent." So now, to avoid losing more days of my life to this circus, I just accepted the pickup point. That's how it works with GLS: they fail at their job until you give up and do it for them. Awful

I read on the website my package was arriving that day. I waited all day without any attempt by the courier. Next day same thing website says it is arriving today…nothing! I contacted the seller to complain. They then contacted GLS and were told how sorry they are, and that the package would be delivered the next day. So here I am waiting all day on the third day for a promised delivery.
I order from Amazon quite often, and deliveries are made by several different companies. GLS is by far the most unreliable courier!!! It is now 17:00 still nothing.

Parcel supposed to have arrived already, they make you waste time waiting for them whole days because it’s not even clear what happens if you don’t happen to be in. Their tracking first says delivered next day, then changes to in the next two days.

Vs. Servizio e impiegati sono sempre cortese e sempre "on time and precise".

Not even worthy of 1 star - Why do organisations still use this shockingly poor excuse for a courier / delivery company. Failed deliveries & compulsive liars - not a good combo. Can't even do the basics right.

as always, great communication, great organisation and flexible about delivery address ... providing pick up points close to home. A seamlessly purchased purchase, thanks !

I had issues to edit my adress but they really helped me along the way and I got my delivery!

When you bring packaging 📦 your don't call your client, that is very wrong you just have to leave the packaging in my house or leave a note .

My parcel has been sent to the wrong address, and I received zero help. Costumer care is non existent, I got completely ghosted the moment I tried to ask whether I could at least change the pick-up point, since I cannot reach a place this far.

Disgusting service
Once again they haven’t even tried to deliver my order they just put that I have absent, but I was at home all day long and no one had come
It’s very uncomfortable and annoying, it’s already happened many times….
Hope the shops will not collaborate with them anymore …

My item has been shipped from Enel, thanks.

GLS are in my view offer an appalling service. I'm an ex courier with a national company in the UK and fully aware of the issues drivers have and the impact factors that effect deliveries. The local GLS driver in my village makes no attempt to call and then claims attempted deliveries even though I'm at home awaiting delivery, I'm aware it's out for delivery as I monitor via tracking options. When you complain via Customer service they tell our driver tried to contact you which is totally false, no missed calls on my phone . If I had if worked this way in UK I would have been out of a job.
I see that false delivery attempts are a comment trend in Trustpilot GLS complaints. GLS response is "we are do sorry" please submit your complaint via our form and we will investigate. Let me say I have done that to, waste of my time. GLS customer service team don't investigate past the responses from drivers and local delivery depots and don't dig deep about complaints.
I believe that the GLS management allow this system of driver updates to happen, if I was a national customer service manager I would clearly see that false claims are an issue and investigate and address the problem. If GLS allows this to happen to support there delivery target objectives this allows drivers to act in such a way without any personal comeback.
I no longer choose GLS as a delivery option but still get caught out by suppliers of my orders choosing GLS to deliver. Latest example over past week of local driver failed delivery.
My package was addressed to me but at my local bars address, a normal practice in our village as all couriers are delivering on a daily basis to the local bar. On this occasion I did this I was unsure if I would be available at home, as such I request delivery to me at the bars address. The bar is open from 7am till late in evening so clearly you would expect prompt delivery .
First two days GLS tracking said "Out for delivery" the delivery never happened,tracking updates state "Driver attempted delivery"Really!!
Third day and the last day GLS have to attempt delivery before referring you back to seller with such comments as " Need more information " or "deliveries attempted" etc, yet again not delivered. Reason for no delivery problem with address or address not correct, unbelievable
Clearly this company either has no control over driver activity or allows it to happen to support business delivery objectives and targets without a care for customer service and a so called customer service that is really un effective .