Great Little Trading Co. Reviews 

Placed my order two weeks ago. The order is showing as 'confirmed', but no communication whatsoever about when it will be delivered (they have a 5-10 business day delivery window).

Sent multiple emails to the generic (and only) customer service channel and received no response. Chased over social media and someone finally came back to me to say that there had been a delay at their warehouse, but still no information about when my order will be sent.

They charged me the full amount when I placed the order, yet two weeks later I have no idea if or when my order will arrive, and no one is responding to me. The customer service and experience are terrible. I want to cancel my order and get a refund, but I don't know how to do that as they don't respond to the emails!

I purchased a bookcase 3 months ago ready to move home. When we went to in build it the fittings kit was missing as the box was damaged. Contacted GLT and they sent a new kit FOC that day - what excellent serivce

Sally went above and beyond for us (and we're also very happy with their products). Thank you!

Please get in touch. No telephone number to contact you re goods sent that are damaged. I paid for premium quality so am very upset that I can’t speak to someone on the phone to sort out this matter. I’ve emailed but not confident I will hear in time to get a replacement for my daughter’s birthday.

Had to arrange someone to build for me and I can’t dismantle it myself so I need someone to get in touch to sort out the replacement pieces. 3 are damaged. I paid £220 via Habitat/Argos for a desk.

I reached out to GLTC as Aspace, the original manufacturer of a bunk bed I purchased, went into administration and was no longer fulfilling its product guarantee. At first, I was informed that GLTC had not assumed responsibility for previous Aspace warranties. However, after further communication, the Customer Care Manager kindly arranged for replacement slats to be sent to me as a goodwill gesture.
While the process was initially frustrating, I truly appreciated the resolution and the professionalism shown in the end. The Manager was responsive, courteous, and I am grateful for her support in resolving the issue.

This is my first experience with The Great Little Trading Company. I asked them for help sourcing a furniture part. Despite the fact that I hadn’t even bought the piece of furniture myself, they responded quickly and very professionally and in such a friendly manner. Sally, in particular, found which piece it was and immediately sent me a replacement. I couldn’t have asked for a better service. Danielle also checked that I had received everything I needed. If only all services were as efficient and friendly as this one, life would be so much easier and more pleasant. Thank you.

We ordered the Marshmallow play kitchen for my daughter's 2nd birthday. Time was limited beforehand so my husband only got around to building it the night before her birthday. When he erected it, the wooden counter top was damaged and broken and at risk of causing splinters, towel rail was missing, the magnet for the washing machine didnt hold the door shut and some of the screws didnt bit. It was a shame as such a lovely kitchen. We had a prompt response from GLTC when we emailed them and they issued a full refund to us, just disappointed as it was our first time ordering from GLTC and not to have a kitchen for our daughters birthday.

After returning my order in May and receiving no refund after multiple emails and months of waiting, it took raising a dispute with American Express to get my money back.

When they ask you to send them (another) email on these reviews, they just ignore those too. And they already had my order number as part of the initial review so why do you need another email?

Avoid this company and if you do want to purchase something, use a credit card so you’re protected.

Sally has been so helpful in helping me with furniture instructions for my bunkbeds. She was quick to reply and extremely detailed in her response. Very helpful - 10 out of 10.

I have purchased numerous things from this company over the last few months.

Recently I purchased their Toddler Tower. I made an incorrect order re colour so ended up making duplicate purchases.

Sally, from the GLTC customer care team, was sensational. A refund was made immediately upon it being brought to her attention.

Quick, helpful and very kind. I wish more businesses provided this level of customer care.

Thank you Sally x

I ordered the fox savings bank as a gift for my little grandson...it was delivered 2 days later, perfectly packed to protect it in transit. The fox savings bank is absolutely perfect....beautifully made and exceptional quality...

This is an expensive brand which is fine if the quality is of an high standard but that has not been the case. Our shelving unit arrived faulty I immediately requested a replacement which they told me would take ten days. At which I responded I will have a refund instead. They said they had already sent a replacement, strange took 7 days to arrive. I still requested the refund. Another 7 days later the delivery company XPD who had confirmed they were collected at the last minute after my husband took the afternoon off work to be home, changed their mind and said it was too far to collect. Then I had to arrange another collection which was not for another 6 days. I am now stuck with two faulty units and no refund after a total of almost 3 weeks!

Absolutely terrible. My product came with a missing piece so I was not able to build it. Wrote to customer service 1 week ago with pictures and still have not heard back!

Order was received but the item was not as expected, so we returned it. However, we have received no confirmation that the return was received and no refund has been issued. I am extremely disappointed with this company — despite repeated attempts to follow up, we have had no response for months. £70 is a significant amount of money to lose, and this experience has been very frustrating and unacceptable! Seems like I'm not the only one with this experience from other reviewers!

Super company quality products and sent us replacement parts when we lost them!

Great to deal with, fast delivery and easy to build. Item looks lovely too.

Package arrived beautifully packed and very quickly. There was good communication and the 20% discount was great. Sure my granddaughter will live it

Delivery of items are really slow. Part of my delivery was thrown over the fence and part delivery booked for a Sunday when the site is closed. Takes another 3 weeks for delivery to be rebooked if you miss the slot. Almost over a month delivery times! Unable to contact them only by email, so very slow response.

Absolutely gorgeous items. Ordered the teas art and post office for my granddaughters birthday. They are lovely and well made. Only downside was one saucer was missing from the tea set bit really doesn’t take away from the quality of the items. I have since ordered more for her Christmas presenrs. Recommended

Excellent customer service, would definitely buy from them again!