I have purchased numerous things from this company over the last few months. Recently I purchased their Toddler Tower. I made an incorrect order re colour so ended up making duplicate purcha... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Ordered a little cat cart for my granddaughter, which arrived promptly. Unfortunately the ink where her name had been printed had smeared down the side and wouldn’t come off. Contacted the company and... See more
Company replied
We received incredible service from GLTC, they went above and beyond for us to ensure we received our daughter’s birthday present on time. It’s rare these days to experience such a personal level... See more
Company replied
Such amazing service from GLTC. Updated frequently with delivery updates and delivery is often fast. All pieces of furniture and toys are made to a very high standard, easy to follow directions and... See more
Company replied
Company details
- Children's Furniture Store
- Baby Store
- Bed Shop
- Childrens Home
- Children's Toys Store
- Decoration and Interior Design Store
Written by the company
Great Little Trading Company (GLTC) is an award-winning, British business founded by two parents in 1996 to provide genuinely useful products which young families really need. Here at GLTC we design and produce a unique collection of high-quality wooden toys, furniture, and storage ideas for families. Our aim is to help parents create happy, comfortable homes for their children, and to help children learn and blossom through fun, imaginative play. We rigorously test everything we design for safe use by children and we only sell what is beautiful, purposeful, and long-lasting. Check out our full product range at gltc.co.uk
Contact info
32a Albion Street, WF10 1EN, Castleford, United Kingdom
- info@greatlittletrading.co.uk
- www.gltc.co.uk
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 2 weeks
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Good products, bad customer service.
Order 2 items, heard nothing for 10 days, the item eventually arrived over 2 weeks after ordering, this was after I had to repeatedly chase the company. The product arrived after the birthday party it was a present for, overall a very disappointing experience.
September 1, 2025
Reply from Great Little Trading Co.
Hello Nathan
Thank you for your honest feedback, and we’re truly sorry for the delay and the inconvenience it caused, especially with the gift arriving after the birthday party.
We understand how frustrating it must have been to wait without updates and to have to chase for information. That’s not the experience we want for our customers, and we’re actively working on improving our communication and order tracking processes to prevent this from happening again.
We really appreciate your past support and are sorry we let you down this time. If there’s anything we can do to make this right, please don’t hesitate to get in touch.
Warm regards,
GLTC
Reply from Great Little Trading Co.
Hello John
Thank you so much for your lovely feedback!
We're really glad to hear you found the product easy to assemble and that you're happy with the quality. We hope it brings lots of enjoyment!
Thanks again for choosing us, we truly appreciate your support.
Warm regards,
GLTC
Well made products which I'm sure will…
Well made products which I'm sure will last a very long time. Would definitely recommend buying for any child to enjoy for many years.
September 1, 2025
Reply from Great Little Trading Co.
Hello Mandy
Thank you so much for your lovely feedback!
We're thrilled to hear you're happy with the quality of the products, it's wonderful to know they’re built to last and bring joy to children for years to come.
We really appreciate your recommendation and support, it means a lot to us!
Warm regards,
GLTC
Amazing company
We are absolutely delighted with our experience with GLTC. The customer service team went above and beyond to make sure we were looked after, and I am truly grateful for the generosity and care they showed.
The bunk bed we got is excellent. It’s solid, well made, and it’s very pretty. This is our second bed from GLTC, and once again the quality has met our expectations.
It’s rare to find a company that combines such reliable products with an excellent customer service. We wouldn’t look anywhere else for our children’s furniture.
August 12, 2025
Reply from Great Little Trading Co.
Hello Igor
Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear that you had such a positive experience with us, it means the world to know our customer service team made you feel looked after and appreciated.
We’re also thrilled that you’re happy with your bunk bed! Knowing this is your second purchase and that the quality continues to meet your expectations is the highest compliment we could receive.
Your kind words about our products and service truly encourage us to keep doing what we love, helping families create beautiful, lasting spaces for their children. Thank you again for your trust and support!
Warmest wishes,
GLTC
Lovely garage and well built
Lovely garage and well built. Boys love to play with it. Would highly recommend
August 30, 2025
Reply from Great Little Trading Co.
Hello AA
Thank you so much for your lovely feedback!
We're thrilled to hear the garage is a hit and that your boys are enjoying it, that’s exactly what we love to hear.
We really appreciate your recommendation and are so glad you're happy with the quality. Here's to many more hours of fun and imaginative play!
Warm regards,
GLTC
Lovely products and easy to use site
Lovely products and easy to use site. The tea bag and biscuit was a lovely surprise treat for me!
September 1, 2025
Reply from Great Little Trading Co.
Hello Candy
Thank you so much for your lovely feedback!
We're so glad you enjoyed shopping with us and that the surprise treat brought a smile, we love adding those little touches!
It’s great to hear you found the site easy to use and are happy with your products. We really appreciate your support and hope to see you again soon!
Warm regards,
GLTC
Dolls House
Beautiful product and delivered very quickly.
Don’t respond to my email prior to purchase though which I was disappointed about but would definitely recommend the product
September 3, 2025
Reply from Great Little Trading Co.
Hello Edna
Thank you so much for your kind words, we’re really glad to hear you’re happy with the product and that delivery was quick!
We’re sorry to hear we didn’t respond to your email before purchase, that’s not the level of service we aim to provide, and we appreciate you bringing it to our attention. We’ll be reviewing our response times to ensure we’re more accessible moving forward.
Thanks again for your recommendation, it means a lot to us!
Warm regards,
GLTC
Easy to assemble play house
Easy to assemble, description of product was a true resemblance of the little house once erected. Our 3year old granddaughter is very happy with her little house.
September 3, 2025
Reply from Great Little Trading Co.
Hello
Thank you so much for your lovely feedback!
We're thrilled to hear your granddaughter is enjoying her little house, it’s always wonderful to know our products bring joy to little ones.
We’re also glad you found it easy to assemble and that the product matched your expectations. Your kind words mean a lot to us!
Warm regards,
GLTC
Fantastic customer service
I had a few issues with delivery and the courier, but the customer service — in particular Sally — was excellent. She was on the ball throughout, keeping me updated when I couldn’t get information from the courier, and really went above and beyond to resolve things quickly. Her prompt responses and helpful approach put me at ease and reassured me that I was being looked after.
I’ve always loved the products, and I’m very happy they arrived. Thank you again for the fantastic customer service!
August 29, 2025
Unprompted review
Reply from Great Little Trading Co.
Hello RG
Thank you so much for your kind words!
We're really sorry to hear there were issues with the courier, but we're absolutely delighted that Sally was able to support you through it and make the experience a positive one in the end.
We’ll be sure to pass on your lovely feedback to her, she’ll be thrilled to know she made a difference! It’s always our goal to combine great products with caring customer service, and we’re so pleased that came through.
Thanks again for your continued support, we’re so glad you’re happy with your bunk bed and your experience with us!
Warmest wishes,
GLTC
No idea when or how my order is coming.
I ordered a cube storage unit on August 23rd. I ordered with GLTC as I've done so before and they've been excellent and no issues and their quality is good. I expected the same from the shopping experience.
However I then got several emails saying 'are you still interested'? After I'd already bought the item. And 'follow us on Instagram'.
On August 26th I got an ambiguous email saying 'your item is on is way' with a tracking number but no details on where to track the order. No detail on when I might expect it.
I'm then directed to sign into an app called 'shop' to track the parcel - this app apparently needs full access to my Gmail. So I've not consented to that.
There is no phone number for GLTC which is so poor for a company selling premium goods.
I'm going to be away for a couple of days so need to check that my order isn't going to end up being on my doorstep.
I emailed them and was told I have a 'ticket' to be assisted within 48 hours. A phone call to a person would have been much nicer.
After a great experience a couple of years ago, this all seems like a really poor show and not at all user or parent-friendly.
August 28, 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Katie
Thank you for taking the time to share your experience, and we’re really sorry to hear that your recent order didn’t meet the high standards you’ve come to expect from us.
We completely understand your frustration, especially when communication feels unclear and support isn’t easily accessible. The confusion around tracking and the reliance on third-party apps is something we’re actively reviewing to make the process more transparent and user-friendly. Your feedback is incredibly valuable in helping us improve.
We’re also sorry that you weren’t able to speak to someone directly, we know how reassuring that can be, especially when you're trying to ensure a delivery doesn’t go astray.
Thank you again for your past support and for highlighting these issues. We hope to earn back your trust and provide a smoother experience next time.
Warm regards,
GLTC
Fantastic customer service and after care
I needed some replacement parts for a piece of furniture I had purchased. Some parts had been lost in a house move. Their customer service team could not have been more helpful or efficient. They went above and beyond to help and made everything so simple. Thank you.
August 13, 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Mrs Johnson
Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to assist you so smoothly. Moving house can be stressful enough, so we're glad we could make the process of replacing your furniture parts as easy as possible. Your appreciation means a lot to us, and we’re always here if you need anything in the future.
Kind regards
GLTC
Exactly what I was looking for
This was exactly what I was looking for and my son loves it. Great quality product, really easy to follow assembly instructions and quick delivery. I was reluctant to purchase it at first as I thought it was a bit expensive but I’m glad I did - no regrets at all. I will definitely buy from Great Little Trading Co again.
August 4, 2025
Reply from Great Little Trading Co.
Hello Kate
Thank you so much for your wonderful review!
We're thrilled to hear that the product was just what you were looking for, and even better that your son loves it too!
It’s great to know the quality, clear instructions, and speedy delivery made the experience worthwhile. We completely understand the hesitation around price, so we're especially glad to hear you feel it was worth it. We look forward to welcoming you back to Great Little Trading Co again soon!
Kind regards
GLTC
Very pleased with the service received…
Very pleased with the service received and the quality of the product. Granddaughter delighted with her new cabin bed so five stars all round.
August 12, 2025
Reply from Great Little Trading Co.
Hello Jean
Thank you for the lovely feedback!
We're so pleased to hear you were happy with both the service and the product quality. It’s wonderful that your granddaughter is delighted with her new cabin bed, those smiles make it all worthwhile!
Five stars from you means the world to us. Thanks again for choosing Great Little Trading Co!
Kind regards
GLTC
Very quick delivery and everything was…
Very quick delivery and everything was well-packaged to protect it in transit
August 1, 2025
Reply from Great Little Trading Co.
Hello Ruth
Thanks so much for your review!
We're glad to hear your order arrived quickly and safely. We take great care in packaging to ensure everything reaches you in perfect condition, so it’s great to know that came through. We hope you enjoy your purchase!
Kind regards
GLTC
Nice items but horrible smell
Nice items but got a bookshelf/toy storage unit for my toddler and noticed after a couple of nights how terrible it smells. Feel really bad that he’s been sleeping at night breathing this in. I’ve removed it from his room now. Is this furniture safe or toxic?
August 4, 2025
Unprompted review
Reply from Great Little Trading Co.
Dear Justine
Thank you for your feedback — I’m glad to hear you liked the design of the storage unit, but I’m very sorry to learn about the unpleasant smell and your concerns about safety. Your child’s wellbeing is incredibly important, and I completely understand how worrying this must be.
Our furniture is manufactured in compliance with strict safety standards, and we do not use toxic materials. However, some items — especially those made from MDF or particleboard — may emit a temporary odour due to packaging or factory finishes. This is known as “off-gassing” and is common with new furniture. It typically dissipates within a few days when aired out in a well-ventilated space.
That said, we take your concern seriously. If the smell persists or seems unusually strong, we’d be happy to rectify this for you.
Please contact our customer service team at info@greatlittletrading.co.uk
Kind regards
GLTC
Excellent customer service
Ordered a little cat cart for my granddaughter, which arrived promptly. Unfortunately the ink where her name had been printed had smeared down the side and wouldn’t come off. Contacted the company and they sent another (perfect) one within a few days. Nice product and excellent customer service - I will definitely be buying from them again.
July 25, 2025
Unprompted review
Reply from Great Little Trading Co.
Dear Suzannah
Thank you so much for your thoughtful feedback — we’re delighted to hear your granddaughter’s cat cart arrived promptly and that the replacement was just right!
We’re sorry again for the initial printing issue, but we’re glad we could resolve it quickly for you. It means a lot to us that you were happy with both the product and our service, and we truly appreciate your kind words and continued support.
We look forward to helping you find more special gifts in the future!
Warmest wishes,
GLTC
Fantastic customer service
Fantastic customer service - I ordered a shelf for my baby's bedroom a few months ago, having had the same shelf in my toddler's bedroom for several years, and only realised after the returns window had passed that it didn't fit in their room. Customer services were so helpful and allowed me to return this item. I've made several orders from GLTC in the past and would not hesitate to recommend them.
July 17, 2025
Unprompted review
Reply from Great Little Trading Co.
Dear Beth
Thank you so much for your kind words, we’re thrilled to hear that our customer service team could help with your return, even outside the usual window. We always aim to be as flexible and supportive as possible, especially when it comes to creating comfortable spaces for little ones.
It’s wonderful to know you’ve been a loyal GLTC customer over the years, we truly appreciate your continued trust and recommendation. We look forward to helping you with many more beautiful additions to your home.
Warm regards,
GLTC
Not Received
Ordered the Wooden Walker Fox 07/07/2025 and still waiting for delivery. Paid £31.45 including delivery, the money was debited from my bank account the same day as the order, but unable to email them as it bounces back.
Where is my order?
July 23, 2025
Unprompted review
Reply from Great Little Trading Co.
Hi there!
We're really sorry to hear about the problems you've had with your order. I can see we've sent out a replacement for you, and it has be delivered.
Thank you for your patience, and we truly apologize for any inconvenience this may have caused. If there's anything else we can help with, please feel free to reach out.
Warm regards,
Gltc
info@greatlittletrading.co.uk
Contact me!!!
Contact me!!!
Ordered cube storage furniture and storage baskets on 23 June 2025 and still have not received the items.
I have emailed several times (to the correct email address) to find out where my order is and no one is responding. It makes no sense that there is no other way to contact the company, hence being forced to leave this review!
Order number 072443072.
Please call me and leave a number to call you back on if I miss you.
If not received by 25 July I will need to contact trading standards because I can’t even request a refund if you’re not picking up my emails.
July 20, 2025
Unprompted review
Reply from Great Little Trading Co.
Hi there,
We sincerely apologize for the issues you've encountered with your order. After reviewing your case, I can confirm that XDP has marked your order as a return.
Please respond to the email we previously sent you, so we can resolve this matter as quickly as possible.
Once again, we apologize for any inconvenience this may have caused.
Kind regards,
GLTC
info@greatlittletrading.co.uk
Purchased a wooden ice-cream stand for…
Purchased a wooden ice-cream stand for my little girl, within a day the scoop had come apart. Another thing is that the ice creams have no way of staying on, so just fall off when playing with them. I would have thought it could have been either magnetic or velco’d. For the price, I’m not sure the quality is worth it.
July 19, 2025
Unprompted review
Reply from Great Little Trading Co.
Hi Kate,
I’m truly sorry to hear that your order is damaged. I understand how disappointing this must be for you. If you could kindly send us an image of the damage to info@greatlittletrading.co.uk, we will do our best to resolve this issue for you as quickly as possible. Your satisfaction is important to us.
Warm regards,
Gltc
info@greatlittletrading.co.uk
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