I have purchased numerous things from this company over the last few months. Recently I purchased their Toddler Tower. I made an incorrect order re colour so ended up making duplicate purcha... See more
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Review summary
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Ordered a little cat cart for my granddaughter, which arrived promptly. Unfortunately the ink where her name had been printed had smeared down the side and wouldn’t come off. Contacted the company and... See more
Company replied
We received incredible service from GLTC, they went above and beyond for us to ensure we received our daughter’s birthday present on time. It’s rare these days to experience such a personal level... See more
Company replied
Such amazing service from GLTC. Updated frequently with delivery updates and delivery is often fast. All pieces of furniture and toys are made to a very high standard, easy to follow directions and... See more
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Company details
- Children's Furniture Store
- Baby Store
- Bed Shop
- Childrens Home
- Children's Toys Store
- Decoration and Interior Design Store
Written by the company
Great Little Trading Company (GLTC) is an award-winning, British business founded by two parents in 1996 to provide genuinely useful products which young families really need. Here at GLTC we design and produce a unique collection of high-quality wooden toys, furniture, and storage ideas for families. Our aim is to help parents create happy, comfortable homes for their children, and to help children learn and blossom through fun, imaginative play. We rigorously test everything we design for safe use by children and we only sell what is beautiful, purposeful, and long-lasting. Check out our full product range at gltc.co.uk
Contact info
32a Albion Street, WF10 1EN, Castleford, United Kingdom
- info@greatlittletrading.co.uk
- www.gltc.co.uk
3.9
Great
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 2 weeks
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Still waiting delivery of a cubed…
Updated review: Item has now arrived and is fab!
Initial review: Still waiting delivery of a cubed storage unit. The first tracking number I received showed no progress at all. I contacted GLTC and Sally has provided me a new tracking number. XDP are so incredibly SLOW. I am still hoping to receive the item but all XDP say is "we've got it" no estimated delivery date or anything.
This must be a reasonably new contract for GLTC using XDP because I've had a similar unit delivered in the past, not using XDP and there were no issues before. I have spent A LOT of money at GLTC but once this item is delivered (if it will be) I am not using them again. GLTC if you read this, you should escalate higher up the chain.
July 8, 2025
Unprompted review
Reply from Great Little Trading Co.
Hi there,
I’m really sorry to hear about the challenges you’ve experienced with your delivery. I understand how frustrating that can be. After looking into it, I'm pleased to see that your order has now been delivered. We sincerely apologize for any inconvenience the delays caused by XDP may have brought you.
Please let us know if there is anything else we can help you with.
Kind regards,
Gltc
info@greatlittletrading.co.uk
I contacted GLTC on the off chance they…
I contacted GLTC on the off chance they could help me with some spare hinges I needed after buying a wardrobe second hand or at least point me in the right direction of exactly what I was looking for.
Sally replied to my email only a couple of hours later when it says it can take up to 48 on the site- I was immediately impressed. Further to that Sally then went above and beyond to supply me with the parts I needed no issue for a small fee plus delivery. I am so so pleased with the service it’s incredible, especially as I brought second hand as well! Thanks so much Sally you are a credit to your company.
Further to that the furniture is absolutely superb quality- absolutely solid - the only reason I needed hinges was because they were damaged by the previous owner . I’m just so so pleased
July 18, 2025
Unprompted review
Reply from Great Little Trading Co.
Hi Sarah,
Thank you so much for leaving us a fantastic review! We’re so happy to hear that Sally was able to help you out quickly. We can’t wait to welcome you back for another shopping experience soon!
Warm regards,
GLTC
info@greatlittletrading.co.uk
Outstanding quality
Fell upon this website whilst looking for items to decorate my grand daughters room. There was no much choice I had to control myself as I would of ordered everything ! Chose my items and today all of the items were delivered. Firstly excellent packing, then some of the items needed assembling, however this was all very easy and the quality of everything was fabulous.
Great good quality items and all look amazing, I have recommended you to my daughter in law.
Thank you to the team at Great Little Trading Co.
July 17, 2025
Unprompted review
Reply from Great Little Trading Co.
Hi, thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you are pleased with your purchases. Your recommendation means a lot to us, and we appreciate your support. If there's anything else we can do to enhance your experience, please let us know!
Kind regards,
GLTC
info@greatlittletrading.co.uk
My order arrived promptly with good…
My order arrived promptly with good tracking. I had one item I no longer required that I returned. Although it wasn’t processed immediately, I contacted customer services who were on the case straight away and processed the refund the same day. Great service and I’m really pleased with our Alba modular units.
July 17, 2025
Unprompted review
Reply from Great Little Trading Co.
Hi Sarah,
Thank you for taking the time to leave us a wonderful review. We are thrilled that we were able to resolve your issue quickly. We hope you come back and shop with us soon.
Kind regards,
Gltc
info@greatlittletrading.co.uk
Terrible communication and service!
I ordered a storage container and baskets for my children's toys on the 3rd of July. I received an email on the 6th of July saying that my order would be with me in a few days, the money has been taken from my account but I still haven't received it! I've emailed GLT and haven't had any response. For such an expensive company as mentioned by other customers the communication and delivery service is terrible!
July 3, 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Rebecca
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the delay with your order and the lack of communication you've encountered. I have checked out our inbox in great depth and I am unable to find any correspondence from you from the email address on your order. Can I please check you have been sending your emails to - info@greatlittletrading.co.uk.
Having said this I can advise you your order is Scheduled for Delivery Today - between : 2:40pm to 4:40pm
Thank you again for your patience
Kind regards
GLTC
I ordered a personalised jewellery box…
I ordered a personalised jewellery box for my great niece baptism, good quality, well made,
Good communication with seller
Very happy
Thank you
July 15, 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Jayne
Thank you so much for your kind words!
We're absolutely delighted to hear that you were happy with the personalised jewellery box for your great niece’s baptism. It means a lot to us to know that you were pleased with the quality and our communication throughout.
Wishing your great niece a beautiful and memorable baptism day, and we hope the jewellery box becomes a cherished keepsake for years to come.
Kind regards
GLTC
Delivery service is not good and no…
Delivery service is not good and no telephone number to contact anyone at GTLC. I asked to be told when delivery is happening / to arrange it but only got an email on the day of delivery and then got told the bed was delivered even though there was no one at the property and delivery included installation. All i have is an email address to follow this up with.
July 14, 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Disappointedmum,
I hope you’re doing well!
I wanted to reach out regarding your recent order and let you know that our customer service advisor has been working hard to keep in touch with you. I see that your bed hasn’t been delivered yet as suggested. This part of your order is a specialised delivery, it does require a booking with you in advance. No delivery will take place until it has been agreed with you. I can see our advisor has explained this process on multiple occasions.
I also noticed that you’re away until the end of the month, and that’s no problem at all! We’re more than happy to hold orders until customers are ready to receive them. Unfortunately, since we weren’t informed of your plans, part of your order was dispatched to our logistics partner, and they left some items at your property while you were away. We take full responsibility for ensuring that orders are not left unattended, especially for your elderly mother to deal with.
We’re currently looking into this situation to make sure we handle it better in the future. Thank you for your patience, and please feel free to reach out if you have any questions or need further assistance!
Kind regards
GLTC
Ordered the star bookcase
Ordered the star bookcase . Unfortunately the first one came damaged which wasn’t the fault of GLTC the box was damaged during delivery.
Contacted GLTC the same day of delivery and Sally (customer care manager) couldn’t have helped enough. I requested the bookcase to be delivered by a certain day and it was delivered on time .
Sally kept me up to date with everything and she was amazing.
The new one arrived all good and it looks great in my little girls bedroom!
July 11, 2025
Unprompted review
Reply from Great Little Trading Co.
Hi Emma
Thank you so much for your lovely review! We're really sorry the first bookcase arrived damaged, but we're thrilled to hear that Sally was able to step in and make things right so quickly.
We’re proud to have her on our team, and it’s wonderful to know she kept you informed and ensured your replacement arrived on time. We're so pleased the new bookcase looks great in your little girl's bedroom—it’s always special to be part of creating a lovely space for little ones!
Thanks again for your kind words and for choosing us.
Kind regards
GLTC
Still awaiting delivery - AVOID!!
Order placed 24th June for a large furniture order - spent over £1000 to be left with a 4 year old with a new bed without a mattress!
The courier (XDP) is horrendous, still awaiting delivery of remaining items and mattress with zero update from GLTC or XDP on when my items will arrive. I get a 'pre-delivery' alert, to then receive another email a few hours later stating that they are unable to deliver today! GLTC can't even tell me when the items will be delivered either!
AVOID this company - after spending so much money, the service received is unacceptable and has left us out of pocket with items still missing and a half built bed!!
June 24, 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Hannah
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the frustration and inconvenience you’ve faced with your recent order.
We completely understand how upsetting it must be to have spent a significant amount on a large furniture order, only to be left with missing items and no clear delivery updates—especially when it involves your child’s bed. This is far from the experience we want any of our customers to have.
We’re currently working closely with our courier partner, to resolve these delivery issues and improve communication. That said, I can see delivery has now been made to you on the 8th of June and in 10 working days from the date of ordering however, we are sincerely sorry for the lack of clarity and delays.
Kind regards
GLTC
Would have been nice if the order was…
Would have been nice if the order was delivered. Placed the order on 26th June. Chased customer service as not seeing order being dispatched on 1st July. Finally got notified order is dispatched but they use XDP - a company I have never heard of before and if you look it up, there are a lot of horror stories around this 'worst courier in the country'. Today is 4th July - still no updates since XDP claimed 'they've got it' on the delivery status update on 2nd July. I now have a very disappointed soon-to-be 3 year old who won't get her teepee set up for her birthday. Really wish I'd shopped elsewhere for the teepee as I bought a Plan B present off a retailer website on 2nd July and that toy is currently sitting next to me on 3rd July.
June 26, 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Vanessa
Thank you for your honest feedback, and I’m truly sorry to hear about the disappointing experience you’ve had with your order and delivery.
We completely understand how upsetting it must be—especially with your child’s birthday approaching and the teepee being such a special part of the celebration. This is not the experience we want for any of our customers, and we’re genuinely sorry for the delay and lack of communication.
We’re currently reviewing our delivery processes and working closely with XDP to address these issues. Your feedback is incredibly important and will be shared with our team to help improve the service we provide.
I can see a full refund has been issued to you so no further action needs to be made in relation to this order.
Kind regards
GLTC
Update 2 on The Farm
Second update:
Delighted to say GLTA reached out and apologised for the delay in responding and are sending me a replacement farm.
So pleased to have faith in this company restored as I love their products.
Very happy customer
Update on The farm: Tworoof pieces for the farm started coming apart and a part of the handle broke off after 2 weeks, so it’s not safe for grandbabe to play with it.
I emailed customer services and haven’t received any response in a week.
This is very disappointing.
July 1, 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Chrissy
Thank you so much for your kind words and for giving us the opportunity to make things right. We're truly delighted to hear that you're happy with the resolution and that your faith in us has been restored.
It means a lot to know you love our products, and we’re so pleased to have you as a happy customer again. If there’s ever anything else we can do for you, please don’t hesitate to reach out.
Kind regards
GLTC
Fantastic Company
I purchased some furniture for my sons bedroom and required assistance from the customer service team. They were extremely helpful, replied super quick and resolved my query instantly and efficiently.
I wouldn't hesitate to recommend GLTC to anyone looking to purchase beautiful furniture ****** 5+ stars!!
June 26, 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Donna
Thank you so much for your lovely review! We’re absolutely thrilled to hear that you had such a positive experience with our customer service team and that your son’s new bedroom furniture is everything you hoped for.
It means the world to us to know you’d recommend GLTC, and we’re so grateful for your kind words and 5+ stars! If there’s ever anything else we can help with, we’re just an email away.
Kind regards
GLTC
Excellent customer service and care
Ease of making the order, with excellent customer care. Plus, willing to go that extra mile in order to make sure you are happy and content. Discounts promised are honoured, which is very rare these days... From order to delivery - received in good secure condition. I can't wait to purchase with them again.
April 9, 2025
Unprompted review
Reply from Great Little Trading Co.
Hello Marja
Thank you so much for your kind words! We’re absolutely delighted to hear that your experience—from placing your order to receiving it—was smooth and satisfying. It’s wonderful to know our customer care team made a positive impression and that the discounts were honoured just as promised.
We truly appreciate your trust in us and can’t wait to welcome you back for your next purchase. Your support means the world to us!
Kind regards
GLTC
Nice product but not functional for toddler sized books
The product was delivered on time and the quality is good. The book case however is too deep for most of my toddler’s books, so that they disappear and it’s impossible for him to find and pull them out. The ‘shelves’ need to be shallower unless you have only very big books.
June 17, 2025
Reply from Great Little Trading Co.
Hi
Thank you so much for your feedback! We're really glad to hear that your order arrived on time and that you're happy with the overall quality of the bookcase.
We’re sorry to hear that the depth of the shelves isn’t quite right for your toddler’s books. That’s really valuable insight, and we completely understand how important it is for little ones to be able to see and reach their books easily. We’ll definitely take your comments into consideration as we continue to improve our designs—especially for products aimed at younger children.
Kind regards
GLTC
Super customer service and so happy with our product
We have recently bought a storage shelf unit and we’re so happy with it! Initially when it was delivered, there was some damage to one of the panels, however after emailing them they sent a new one out quickly and it’s perfect. The customer service from Danielle was superb and she was so helpful! The quality of the item is great and it looks exactly as expected from the images on the website! Would highly recommend this company and I’m sure I’ll be using them again in the future!
June 15, 2025
Reply from Great Little Trading Co.
Thank you so much for this wonderful feedback. As a small business this review means so much to us. Best wishes Lisa
Really nice product that fitted what we…
Really nice product that fitted what we were looking for, ordering and delivery very smooth and a reasonable price. Only slight gripe is that having to perfectly line up and drill 4 screws into the wall to hold up a book case is quite tricky for an DIYer, so perhaps hooks with wider holes for the screws or something like that would allow for such amateurish mistakes!
June 16, 2025
Reply from Great Little Trading Co.
Thank you so much for the wonderful feedback and also for the feedback on build. We will pass this on to the team. Best wishes Lisa
I am still waiting on delivery after…
I am still waiting on delivery after spending£30 on postage on the 2nd of June on a £140 purchase🤔
June 12, 2025
Reply from Great Little Trading Co.
I am so sorry for the delay with your delivery. I can see you had your order shipped to Northern Ireland. Our delivery times to this location are up to 10 working days and your order arrived at 11. We're truly sorry for the delay with your delivery. We trust you are happy with your items now. Best wishes Lisa
Responded very quickly to the order and…
Responded very quickly to the order and to follow-up issue.very satisfied
June 9, 2025
Reply from Great Little Trading Co.
Thank you so much for the feedback it's much appreciated. All the best Lisa
Great products and selection
Great products and selection. Good quality and quick delivery
June 11, 2025
Reply from Great Little Trading Co.
Thank you for the feedback we're very grateful. Best wishes Lisa
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