Glyn Hopkin Group Reviews 

Visited the St Albans MG garage to purchase an MG ZS.
Sameer was very helpful, professional and patient. Smooth process from start to finish. Happy to recommend

ROMFORD BRANCH

I’ve never dealt with ‘sales’ people that are so uninterested in making a sale!

I left countless voicemails stating clearly which brand, spec, colour and model of new car I wanted to buy, and not one person got back to me. Not even when I made a complaint to their central office. It went on for weeks.

I decided to call into the showroom to get it done. I walked around all the new cars on show and sat in a couple, and despite being seen by several male members of staff - not one came over to me.

We ended up finding a different dealer further away as we didn’t want to give Glyn Hopkins our money.

The fact that they never respond to the scathing reviews on here speaks volumes.

///AVOID BUYING A CAR FROM THIS COMPANY///

Cancelled our new Alpine order from St Albans site due to lack of communication as they never come back to you, they agreed to refund the deposit but guess what, it's not happened, after reading the other recent reviews on google it seems I'm not alone, it's a common practice!!

Elliot the salesman agreed to refund the deposit which we have in writing, but nothing happened, i emailed Glyn Hopkin Customer Care and got an email from Claire Leader, who said she would pass on our complaint to the management team, never heard a thing back from them! i emailed her again and now she doesn't respond

I've asked for contact details from someone higher up, you guessed it, no reply!

For such a big company is this how you deal with your customers? very poor!

i bet we get the normal response to our review

'we have passed on your comments to the management team'

rather than doing anything about it, as they clearly don't!

You have all be warned - AVOID AT ALL COSTS, LOTS OF BETTER SALES TEAMS AND DEALERSHIPS THAT ARE WILLING TO GIVE AMAZING CUSTOMER CARE - THIS ONE DOESN'T!!

Went to Kempston Bedfordshire branch to buy a new x trail.
Competle waste of time.
Wife rang them about test drive 24 hours later still no returned phone call. Think ile buy a volvo

Wish a zero was an option.
Visited their Nissan dealership on 29.07.
Was interested in a vehicle that was offered in a different branch, was told I need to pay £250 refundable reservation fee to get it transfered so I can have a look. Never seen an agent in more of a rush to get paperwork done than when I said yes.
Changed my mind the next day, email them and called requesting a refund.
Was told my agent wasn't available at the time and would call me back later that day. Agent only called the next day and said he'll process the refund if I email him the bank details which I did.
According to their policy, refunds take up to 10 working day (which is borderline insane).
Got no confirmation that my refund was processed so called again on 04.08.
Was told by the agent that he's processed my refund and I should just wait.
10 working days limit was on 14.08, no money in my account.
Called AGAIN on 15.08. and asked to speak with manager who wasn't available at the time but was meant to call me back in 5 minutes.
As I had no call after 1h20m I called them again. Managed to finally speak with the manager who told me something wasn't approved with my refund but he got it sorted now and I should get it by Monday-Tusday (19.08). He also said he'd call latee to fully confirm which ofcourse he never did.
It ia now 19.08. and I still haven't got my money back. I strongly recommend staying away from them. Beyond unprofessional.
I'll update this with any progress in due course.

Took my car into Glyn Hopkin Nissan Romford for a major service and was extremely impressed with the entire experience. From the moment I arrived, the staff were welcoming and efficient, making the whole process hassle-free.
The service team kept me fully informed throughout, explaining what work was being done and highlighting anything that needed attention—without any pushy upselling. The work was completed on time, and my car now runs better than ever.
It’s clear they take pride in their work and genuinely care about their customers. A big thank you to the service team for their professionalism and attention to detail. I’ll definitely be returning for future servicing needs. Highly recommended!

Don't read, / answer enquiry emails, online messages or phone calls over several attempts.

St Albans - Alpine. Will not return deposit. Avoid this dealership. Paid a deposit on an A110 and arranged a date to see the car (10/07/25). Booked a hotel as was travelling distance to see the car. The day before was called saying the car was no longer on site due to the alloys being refurbished. Couldn’t cancel the hotel or rearrange so went and drove the new test model. Ultimately decided not to proceed with the sale. I have been chasing ever since for the deposit to be returned. Keep getting fobbed off saying it’ll be processed but I need to wait several more “working days” it has now been a month later and still not returned. Absolute joke of a dealership. No cars in the showroom. No management. Unprofessional. Do not give them your money. Would not recommend at all.

Is it me as when Glyn Hopkin started selling Nissans at Waltham Cross many moons ago you could call the them by phone directly and the service dept I called them at there St Albans branch which went through to a call centre and I got nowhere. Anyway tried over 8 times and still they said someone from service would call me which never happened so will not be buying a car or servicing a car at this shower of shite.

I was extremely disappointed with my experience at Glyn Hopkin in Colchester. The staff were unprofessional, unhelpful, and at times outright rude. I was made to feel embarrassed in front of other customers, and the whole experience left me feeling very upset. To make matters worse, staff could be heard gossiping and giggling loudly while customers were seated nearby — the kind of behaviour you’d expect from children in a school, not in a professional environment.

It was clear that customer service is not a priority here, with no real effort made to assist or communicate properly. After reading other reviews and seeing their 2.9-star rating on Trustpilot, it’s obvious my experience isn’t unique. I will not be taking my vehicle there and would strongly advise others to avoid them too. Sadly, Glyn Hopkin Colchester falls far short of acceptable standards.

5 stars - Mill Hill branch Watford.
Dealt with the lovely Chloe sales advisor, exceptional service from start to finish. Massive credit to your company. Brought a 2025 Nissan Qashqai absolutely love it. Wouldn’t hesitate to use these guys again in the future. Highly recommended.

I bought my Qashqai from here 2 years ago obviously these vehicles are so well made I only ever have to pop in for the annual service and mot it’s on these occasions that I get to interact with the person I now call super J this is Julie Thorp assistant manager service department she sorts everything out making my life easy in the last month I’ve interacted with super J a little more because my partner was buying herself a new used Qashqai and I had bought her a private registration so between Super J and myself we devised a plan to get my partner to return to Glyn Hopkin Nissan to have her private plates fitted without her knowledge she was given a fake recall on her car and whilst waiting the plates were fitted strangely when the car was parked up she apparently called out to super J that’s the number I wanted J replied it is your number that’s why you are here I must say Glyn Hopkin are incredibly lucky to have Julie Thorp she is an asset to the company as well as the brand I have observed her on multiple occasions she interacts with people in a friendly and sometimes sympathetic manner when needed I imagine working with her would be a dream

Went into get a new battery for my key card. Firstly a very helpful chap actually took the time to take me round to the entrance and then Fabio was extremely helpful, got me a battery, fitted it, walked me back to my car to test it worked and didn’t charge me as he said the systems were very slow today and didn’t want me to waste my time waiting. Fabulous service from Fabio!

I brought my car in today 24.07.25 for a second (two year) service and my Husband, Carer and Technical advisor (having spent 27 years in the car industry).  He especially asked for the software to be updated as there is a safety recall/concern regarding the Lane Keep Assist and to address a few other bugs that have been identified and corrected  by subsequent updates. He did this, as a software update was not carried out on the first service (also by Glyn Hopkin) , so it was imperative/important, for my safety, it was completed at this service.
When the car was returned my husband checked and the update had not been completed and when my husband asked why not, he was fobbed off and told it was not a safety recall and not on the job sheet, despite him especially asking for it to be and despite the information provided pre service saying a safety and recall check is carried out during the service anyway!
You can be assured we will not be returning to Glyn Hopkin ever again, for a service , or another new car!
Our software (1300R46) is well out of date and the fact it was not updated and the conversation as to why it had not been updated spoke volumes about their aftercare and customer service!!!  Or lack of it!!!!
Not to mention an advisory for new tires, when the car has only travelled 5, 000 miles, and the tires are like brand new!  What a thoroughly disagreeable and disgraceful experience!

Glyn Hopkin - Watford.

Do not use. They are unprofessional, rude and run by kids.
When chasing our deposit to be returned, nobody wants to pick up the phone or return our emails.
The sad part is, they have lost out on a buyer as we were waiting for the right new model to come available.

My previous post about this company highlighted a problem with documentation.
I am now being told that my vehicle is due for service.
Having contacted the dealer to check this and found that again they had a documentation issue.
The vehicle had been serviced when I purchased it in March. They had failed to update the records .
I checked with MG and they confirmed the incorrect documentation.
This company seems very cavalier in its approach to documentation and records

Took MG for first service. Angela Taverna from Bedford Nissan branch was very helpful and professional. The drop off and pick up was easy. The service was completed before midday. Will return for next service.

Interested in buying a Renault Clio from the dealership and part exchanging a VW Polo. Had offers from Motorway and Carwow for the PX Polo of £10,149 and £10,049 and £10,000 from a main dealer to part exchanging the car. The best the sales manager at Glyn Hopkins St Albans would offer is £7,000. I asked why they were offering 30% less than 3 others companies and I was told that’s just their appraisal system. Anyone looking at part exchanging a car at the his dealership, please be aware of other offers that alternative car buyers will offer otherwise you may be left with a very bitter taste in your mouth.

Recently purchased a nearly new Nissan Primastar from Ipswich which broke down on the way home which I understand things do happen but it was the way the process was handled after that .sales guys were great there just process of being leftwith no van so I couldn’t go to work. And took two weeks to get my refund. Now going to the small claims court to get some sort of reimbursement as I lost probably over £1200

I had a very positive experience at Glyn Hopkin Colchester. Jack Hooly listened to my many questions with considerable patience and suggested that a Renault Clio would be an excellent match for my needs. He explained the model’s features and demonstrated them to me on a test drive. He explained clearly the various finance options allowing me to reach reasoned choices without any pressure. He kept me informed by email and phone and my car was ready on the agreed date. Thank you. Deb Wood