GMKtec 

I ordered a computer on the 17th of March of this year; after 8 days it has not shipped. I contacted them again to find out what was going on and heard nothing back. After I let them know I'm doing a chargeback, they suddenly realize they can reply back, saying if I still want it they will ship it within 3 days. Still did not ship it. Now I have no choice but to do a chargeback as they again refuse to contact me about it shipping. Also beware, they lie about everything.

No problems here, great mini-pc (k11,32ram,2tb) for low price. free shipment and no tax so 3 weeks delivery from asia to europe seems fine.

oculink is nice!

Ordered an item on their website 12/03 after falling for the nice discounts on offer. I changed my mind after deciding to purchase something else, and sent through a cancellation email to support to get their attention.

2 additional emails later and still no response, have now raised a claim with PayPal. Monies were deducted a few days back also, however item is still showing awaiting despatch.

This is a symptomatic issue with these nicely priced Mini-PC's being sold by Chinese companies, the support and communication is often pathetic. This is now the 2nd Chinese manufacturer I've had this issue with, and now I'm done with them.

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Update 03/04/2025

After failed attempts at communications for a cancellation, I raised a claim with PayPal which got their attention.

They offered 5% compensation if chose to keep the product, and foolishly I accepted it. One caveat was that I withdrew the complaint, which I only did after I received the product.

Further communications with them are now non-existent now. They got my money and I have not been refunded me 5% of the value of the item as agreed.

Please do not buy or deal with GMKtec, as they are a bunch of scammers, who will take your money and make it impossible to recover any of it.

Broken promises and terrible customer services.

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Update 08/04/2025

After re-raising a dispute once again, and sending further emails, they finally refunded the 5% as promised, I guess PayPal probably forcing their hand here. Honestly it's incredible they feel they can trade with this level of customer services which is on par with MinisForum. At least so far the units I've bought from GMKTec are still working, unlike both of my MinisForum devices which failed within a year and had to return them back.

Ordered from them it said 5- 8 delivery.
Nothing happens after 8 days.
I email them and no one answers for a week.

They reply and say it will be sent next week.
I ask them to change my order.
They ignore that
Then they tell my address is not in the centre of city so they want a new address and say as soon as I give them a new address they will send it via expedited delivery.

I tell them I don’t have an alternative address and they tell me again they won’t deliver there. Even though i have been waiting all this time.

Then they email and send a snail mail tracking after promising expedited delivery and no one answers.
I have asked for a refund. These company lies and lies.

Their delivery terms on the website are all fake!!!

I am based in the UK. I ordered a miniPC from their website as there was nice discounts saving me around 40% from the price on Amazon. Sadly, I ordered it with the wrong plug type and tried to contact them everyday for 8 days, but no response, if you expect ANY customer support I WOULD NOT RISK ordering directly from them. Item is now shipped and seems to be with yodel now so should be getting it soon, if there are ANY issues with the item I will update the review, otherwise assume it was all good. I really hope there aren't any issues as I don't think it is possible to get any support from them.

Ordered K8 plus. Defective occulink port. Told to send item back. Sent back to uk centre as advised. Tracked and insured RM. Proof of postage and proof of delivery sent. No response. No refund. No replacement. No further communication. Defrauded. Disgraceful company - avoid!!! Paypal not interested said I should have sent it to China even though I have written instructions from GMKtec to send to uk centre. Fraudulent company selling defective goods in my opinion. Signed up just to warn others. Hope this helps someone.

Placed an order on their website and needed to cancel. So I sent them an email right afterwards. No response at all and they sent the product anyway. Don’t recommend ordering directly from them as the customer service team is non existent. Cool products, but as you can see from the other reviews they suck. Just order from Amazon everyone. Save yourself the headache

Take my money and no production I recieved. they didnt even answer my emails
Order ID
GMK00109060

Unfortunately, I made the mistake of not visiting Trustpilot before making my purchase, as I too am encountering the same communication issues as others. I made a purchase over a week ago, and my order is still listed as "awaiting to dispatch". I've attempted to contact GMKTec to confirm the status of my order via the customer support email, but I have yet to receive a single response.

Edit: After posting this review, I contacted GMKTEC at a different email, one that isn't listed on their website. I finally got a response the day after, which apologised for the delay and tracking information was provided. I've now received my order, and I am happy with my purchase; I just wish communication had been a bit more forthcoming.

Won’t cancel, ship, or refund order. They just delay. They’ve had $500 of mine for a month and won’t refund or acknowledge my request.

I can't get in touch with customer service. There is no reply to any of the email addresses. Has anyone had any luck?

Made an order for a mini pc (AMD Ryzen 7 7840HS Mini PC--NucBox K6) on the 20th Feb 25 from the gmktec.com website.

On the 21st Feb I emailed right away (service gmkteck email) with all the relevant information I had as I had not received any email confirmation of my order. I was not signed up to the website at the time I made the order so I have no way of tracking its status.

We are now on the 27th Feb and no response. The money has definitely been taken from my credit card.

Edit: 28/02/25

I messaged the team on twitter and they are very responsive for their timezone. I had a response at 1am the day after I sent this. I will change the rating of this review slightly if things go well as 1 star may not be fair at all. Twitter communications just said they would chase the customer service team.

Edit 05/03/25:

So after a bit of back and forth with the social media team on twitter I eventually got to an answer and everything is fine it seems (they are responsive and great for my case). The goods had already been shipped. In fact the main error was me! I had typed @gmail.com instead of @virginmedia.com for my email so I would have never received an email. This left me trapped ofcourse for the customer service stage early on as I could not have received an order number which is a main requirement the customer service team ask for.

I have currently left this at 3 stars which may seem dramatic however the customer service was bad via emails (like no response and probably quicker if you send a pigeon). The social media team (not meant to be the customer service on the website) are ace and the only reason I know what happened before my pc arrived. The team communicated on behalf of the customer service team and unfortunately questioned my order (“you must have ordered it somewhere else”) despite me providing them with credit card transaction details, address, etc… This was slightly poor but I think this came from the customer service side not fully looking into it at first.
I know what product I am getting and insured for damage. If I get the specification then I know I am getting a damn good product for a damn good price so it is definitely worth it!

Edit 08/03/25:

Received the delivery of my nukbox k6 yesterday (7th March). PC arrived in good condition. Super happy for my niche usecase!

I bought the NucBox K8 Plus, which is supposed to be the top of the line, before the Ryzen AI miniPc was released.
First of all, let's talk about the hardware: it seems to be technically ok, but it's not optimized at all. Nothing works out of the box, you have to tweak everything from the drivers. And the AMD installer does not always recognize the components.
Second, the worst of all: Windows 11 Pro license. They sell computers with an invalid license key. Windows is deactivated after a while (about a month). It's a confirmation from Microsoft. So you'll have to buy a valid license (50-100 Euro).
Third: Customer support doesn't exist. They don't answer and even if by some miracle they do, the answers are hilarious.
Conclusion: It's better to buy from the competition. It's true that others may have slightly higher prices, but considering that you have to buy a valid Windows 11 license, the total price is about the same as the competition.
Oh, and the 1-year warranty doesn't exist. PayPal doesn't help you at all (by a strange coincidence, the Windows 11 license on my computer was deactivated after a month, just after the period in which you can report it to PayPal. Weird, right?)
Update: Just to see their profesionality. On March 10th they sent me the answer you see below. I answered them with all the things they asked. After three days no reply. So now you can see what kind of support you get from them.

No customer service at all!
I bought 5 pcs. GMKtec NucBox K7 Plus - received 4 - 1 at the time over a few months! The 5th. has not shown up and I get no reply from them, even though I have sent several emails during the last months.

DO NOT buy from GMKtec - get MinisForum computers instead - they have service and a great product.

I will look into reporting them for fraud in the EU.

The products are good, but they ship extremely slow (10 days in my case) and they do not ship from the EU although thats what they say

Also, there is absolutely no communication with them, I have emailed them to ask something, there's no response. I hope I won't have any problems with the mini PC as I wouldn't want to deal with them again

I think the best option is to order through aliexpress, it's cheaper and hopefully they are faster.

I ordered a K8 Plus and the order and delivery were completed within two weeks.
The quality of the hardware is very good and I wanted to order another machine.
The order was confirmed on 20 January 2025 and on 24 January there was the only email about this order with a tracking number.
Since then there has been no change to the tracking status.
I have tried to write several mails to the support and service. But so far there has not been a single response.
The contact form has also remained unanswered. The manufacturer is simply playing dead here. I have now sent an enquiry to paypal which has not yet received a reply from the manufacturer.
I would not buy here again. The hardware is good, but the service and customer contact is non-existent.
After paypal has not received any feedback from the manufacturer. It refunded my payment.
Many thanks to Paypal.
For the manufacturer the order would have been GMK1168 from 20 th. January.

No contact after checkout process failed.

During the checkout process something went wrong. The amount got withdrawn from my account but no order confirmation or anything. I contacted gmktec support but no reply as of yet (3 days now).

GMKTec, please increase your customer support to handle questions as I’m not the only one trying to contact you.

Edit: just received my money back, but no contact from support. Purchased the model again but with creditcard and insurance this time. Will update again after receiving the product.

Absolutely worst nightmare, purchased a product, cancelled order, payment not refunded, pay in 3 plan still active and zero communication! Everyone stay away! Scammers and liars.

Customer service is useless. Refused to deliver the delivery insurance I purchased. Niche hardware might be problematic. Couldn't get the amd GPU to work on debian, doesn't stop crashing. Sure it's drivers' fault but the hardware is too new to be relied upon

I ordered a GMKtec M7. The delivery was swift and I could track the order. The unit seemed fine and Ubuntu install worked fine. The issue was that the top fan started to creak a few days after I began to use the PC. I contacted GMKtec and they sent a replacement fan. Unfortunately, the second fan broke less than a month after receipt with a noise that seemed like a ball bearing came loose. I contacted them again and they completely stopped replying to my emails. A decent unit that is unfortunately let down by low-quality top fans and the cheap wifi card that gives half the connection of my 10 year old mac mini. Buy at your own risk because if anything goes wrong, you're ignored.