GMKtec 

Company didnt refund even the mini pc has been delivered back!

GMKtec G9 mini PC
Order ID GMK00119706

20 days and counting and this hasn't arrived. Customer service ignores you. LOTS of complaints about this kind of thing and quality issues for those who do receive their items.

Edit in response to vendor reply (12/06/25): it's been 35+ days now and still nothing. You have the bare-faced cheek on here to pretend to be concerned yet you HAVE my details already and you HAVE my emails and messages on FB messenger. If you wanted you could have been in touch already. Absolute scam company.

I pre-ordered the EVO-X2.
For one thing, they have no customer support. Once you've paid them (or even before paying them), there's no way to hear from them, by email or anything.

Once it launched and shipped, the delivery was super fast though.

I ordered the 128GB RAM version. But looks like only 64GB of it is usable. I tried both the pre-installed Windows, and the Linux I installed on it. They both confirm that there is 128GB memory (by looking at the hardware details), but the OS can only use 64GB of it.

I contacted them as this seems like a hardware limitation and not software, and as I expected, there's no way to hear back from them.

I also wish it came without Windows as an option. The price of the Windows license is included in it, but the first thing that I did a few minutes after it arrived was to remove the Windows and install Linux.

It'd also be nice to have a 5GB LAN. But the 2.5GB LAN that it's equipped with is not bad. It's just at this price point, competitors like Framework have 5GB LAN.

Now I don't know without Windows if I'm going to be able to install any firmware update, if they provide any, in future. They seems to only support Windows.

UPDATE: I installed the new firmware by booting a live Windows with a USB, and now it allows choosing how much RAM to dedicate to the GPU. I lowered it to 32GB for now. I still hope in future they do provide UEFI updates through LVFS so I don't have to boot a Windows to do firmware updates.

I returned and requested a refund for a faulty eGPU that could not be detected by either my mini-PC or a laptop. They say they have received my returned product and that a refund would be processed "immediately" and would see the money return to my account "within 3-5 business days". That was back in late April. It is now mid-May with no refund processed. This is scam company with faulty equipment and terrible customer support.

I payed 2000 Euro for the EVO X2. I did not get anything. I wrote them many emails. I still did not even get any response. I think this is a scam. Do not buy anything here. Its not save. I am going to hire a lawyer to get my money back. What a scam.

So I have two G2s. Basically they work, although some actions are strangely slow. The thing why I only give 2 stars is because these mini pc’s are not compatible with external drives that support the 6gbps speeds. The same drives work great on any other computer I’ve tried them on, but not the gmktec’s. I’ve mailed GMKtec 3 times for support but had 0 response. So forget about any help if you have a problem when you buy from them.

I placed my order for the EVO-X1 on March 22. A few days later, I noticed my order has not moved. Emailed them to followup. No response. Took another email before they responded. On April 6 and after 6 more followups I decided I want to cancel the order since I have seen how their customer service doesn't work. On April 9 they finally responded that they will cancel the order and refund me. It's now May 11 and after a few more email exchanges I still have not received anything. And guess what, the order status page still says "Awaiting Shipment".

Update: I finally got my refund and they are asking me to cancel this review. NO WAY.

Tried for a few days. Works pretty well. Silent operation. Considering to get another for my TV, since most TV box is getting pricey almost on par with mini PC. Mini PC more versatile.

DO NOT ORDER FROM THIS COMPANY. On 3/17/2025 I ordered a mini pc and paid the same time. It is now 4/29/2025 and have not received nor given information of shipping ? I finally got notice it was never shipped and they are checking why ?

Good product description, fast shipping, good prices, excellent packaging

I have not received my package I mistakenly confirmed the delivery of the package.

avoid criminals

I ordered from their EU site and then read all the negative reviews online which sent me into panic mode. However...

The order was placed on 24th March, I had a week of silence after that. Then they replied with a link with a tracking number and I had to wait another week for the item to be actually sent. After it was sent it arrived in another week.

Besides the lots of waiting they were responsive to emails and the product itself looks awesome, works great(at least for now) and comes with Windows 11 pre-installed. For some reason I was not asked to pay any customs taxes. The shipment was made to Romania.

Besides the waiting I have nothing to complain about and I am pleased with the purchase.

Mystery box product ended up being a NucBox M2. The product itself works great, but it didn’t end up being a very good sale/deal. The tutorial video for the M2 showed that it was for sale for $300 a few years ago.

I had a bet with my colleagues, claiming that the EGPU would perform much better than the well-known, expensive brands. They argued that it's rare for a Chinese company to produce something decent, which is why our company doesn't buy computer components directly from Chinese manufacturers. I was determined to prove them wrong, especially since all these brands share the same graphics card and similar specs—so the EGPU should perform just as well, if not better.

So, I got the EGPU, plugged it in, but it didn't work. I went to the website, downloaded the driver, and tried installing it. It worked on the first day, so I thought I was in the clear—wrong. The next day, when I plugged it in, it was like the driver didn’t save. I spent 14 hours trying to get it working again, but no luck. I emailed support with pictures and a video, hoping maybe I was doing something wrong (though I doubt it), but it's been days with zero response. I ended up having to open a PayPal dispute to get my money back.

Their after-sales service is awful. It seems like their products on Amazon are properly tested, but the ones on their website are not, which is likely why they’re a few hundred pounds cheaper.

Microphone Audio is not working, emailed support 3 times and got zero response!

I received a faulty mini pc and contacted support. They promised to send me a new part that I could replace myself. So far So good. After that nothing.....
It's been 4 months and after several tries to reach out to them, it seems that they are not willing to solve a simple issue.

My bad for not checking up on them first. I don't seem to be the only one with this experience.

same as most people already wrote: I bought the G9 Model on 27.03.2025. Until 02.04.2025 no order confirmation and no further response.
I will cancel the order via paypal, hoping my money is not lost.
Update 03.04.2025: after case opening at paypal, a tracking code was sent.
We will see....
Update 10.04.2025: after case opening at paypal, paket arrived finally. Everything works as espected. It a pity that it just worked with pressure via paypal.

I bought an K8 Plus which had defect Ethernet ports. After contacting the customer support they forward it to technical support. After that i never heard of them again.. Of course i tried to contact them again, but just getting ignored now.

They will stop responding when they find out something is wrong with your item and require warranty support. Will not respond to you to provide RMA information. Avoid at all costs. Go with Beelink or minisforum.