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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, helpful, and knowledgeable approach, often going the extra mile to assist with queries and provide advice. People frequently highlight the extensive range of products, competitive pricing, and the high quality of the food and treats. The ordering process is generally described as straightforward, and the delivery service is often noted for its speed and efficiency, with products arriving well-packaged and frozen. However, some customers have expressed dissatisfaction with issues related to delivery, specifically mentioning instances of partially defrosted food upon arrival, and in some cases, a foul smell indicating spoilage. A few people also noted concerns about increased delivery charges and a lack of dispatch notifications. There were also isolated reports of incorrect product substitutions and some customers reported issues with product suitability.

What people talk about most

Product

Clients share positive opinions on product quality and variety. Many reviewers praise the extensive range of... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting its speed and efficiency.... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the top-notch quality of the raw food,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being friendly,... See more

Order

People report positive experiences with order. Many customers praise the ease of ordering, quick delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Go Raw for years now. Im lucky to have 2 local stores, both of which carry a vast variety of makes and proteins/flavours, treats, supplements and various other goods. Staff are alway... See more

Company replied

Rated 5 out of 5 stars

Great communication, always call if they don’t have something in stock for delivery and will suggest something else if you need help. Super knowledgeable and extremely reliable! I just wish they’d bri... See more

Rated 5 out of 5 stars

I have been been ordering from Go Raw since my two Cane Corso hounds were puppies. There has been so far, no problems regarding delivery or freshness. Extremely well packaged and labelled as l live in... See more

Rated 5 out of 5 stars

I've been buying from Go Raw for over a year now, I buy different combinations of their Raw treat range, that both of my dogs really love. Plus Adam and the team from Go Raw are very helpful and... See more


Company details

  1. Pet Supply Store

Written by the company

Raw food specialist superstores based in South Wales delivering to all UK areas, low prices and top quality raw dog food delivered to your door.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

132 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Always on time delivery

Always on time delivery, well packaged, great quality and most important is the dogs absolutely love it. We’ve always had really smooth service and would highly recommend. We will continue to use them again and again.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Service!

I can alway rely on go raw to deliver my order on time! They have great products and value for money!
I wouldn’t go anywhere else to get my dogs food!

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great place

Go raw is a great place for doggie treats and food we have been going there since they opened staff a wonderful very helpful and always happy to help in any way they can and max loves it in there to thanks guys n girls x

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding place

Absolutely outstanding place, few people mentioned it to me but wasn't expecting it to be that well stocked and far cheaper than what im used to paying.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Ozzie,long legs the Sofa sloth.

Ozzie, my lurcher is 10. He has been fed raw since I first had him as a pup. Ozzie is a blonde Saluki cross with very long legs . As well as 500 grams of raw meat he eats whatever veg that I have or is included in his meat , He loves treats such as Duck necks or bunny ears or strips of dried meats. Raw Chicken wings and meaty bones are also part of his diet. He loves to lie on the sofa on his back with all four legs a kimbo stretching up. Because he is tall you can't leave any food like cheese out oe as an experienced thief Ozzie will grab the packet and race out to the garden and hiding under the Bay tree will eat his contraband. To make up his 500 grams Ozzie has some kibble as well.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

The perfect dog food at a great price

Canned dog food is so processed, full of unnatural ingredients and is unappealing and just stinks plus my dogs would often turn their nose up at it. Getting my dogs food from go raw means I know exactly what I’m feeding my dogs, they love it and clean the bowls.

I order every month and Delivery is quick and efficient. I would like to point out that sometimes the frozen chubs do arrive a little soft, but don’t freak out it’s really not an issue just stick it in the freezer promptly after receipt and it’s absolutely fine.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

I have a subscription for our dog food

I have a subscription for our dog food.
Sometimes the store is unable to deliver my chosen order but has always rung me to inform me.
They will offer a substitute similar to my order.
They have delivered on a different day of the week so that our dogs don't go without.
I can ring to change my order without fuss.
Our dogs enjoy the food sent by Go Raw each month. Good value for money. Delivered by pleasant drivers who are willing to help take the food indoors for me.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

Fantastic Customer Service. Always happy to help amazing range of items for your dogs. Always offering great discounts too, which helps as I have 6 collies.

August 30, 2025
Unprompted review
Go Raw logo

Reply from Go Raw

Thank you so much for taking the time to review us. We truly appreciate it. We are always contactable by phone or email and our director using email john@go-raw.co.uk

Rated 5 out of 5 stars

Great products and prices

Great products and prices, and local delivery available!

July 1, 2025
Unprompted review
Go Raw logo

Reply from Go Raw

Thank you so much for taking the time to review us. We truly appreciate it. We are always contactable by phone or email and our director using email john@go-raw.co.uk

Rated 4 out of 5 stars

Great prices and products

Great prices and products only downside is the price of delivery at times

July 11, 2025
Unprompted review
Go Raw logo

Reply from Go Raw

Thank you so much for taking the time to review us. We truly appreciate it. We are always contactable by phone or email and our director using email john@go-raw.co.uk

Rated 5 out of 5 stars

Affordable and quality raw dog food

Affordable and quality raw dog food delivered to my house once a month. My dogs are always excited for delivery days and dinner time!

September 2, 2025
Unprompted review
Go Raw logo

Reply from Go Raw

Thank you so much for taking the time to review us. We truly appreciate it. We are always contactable by phone or email and our director using email john@go-raw.co.uk

Rated 5 out of 5 stars

Happy dogs & owner!

Easy to order via the web & fast delivery. Thorough communications with regards to delivery.

July 11, 2025
Unprompted review
Go Raw logo

Reply from Go Raw

Thank you so much for taking the time to review us. We truly appreciate it. We are always contactable by phone or email and our director using email john@go-raw.co.uk

Rated 5 out of 5 stars

Large variety with excellent service

They have a wide variety on offer at the store and for delivery. This is so handy for me for delivery every month and my 2 girls thrive on raw food. And if you ever have questions they are quick and polite when you ring them up.

September 1, 2025
Unprompted review
Go Raw logo

Reply from Go Raw

Thank you so much for taking the time to review us. We truly appreciate it. We are always contactable by phone or email and our director using email john@go-raw.co.uk

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly staff. Good range of foods at reasonable prices with the added bonus of subscription options.

August 4, 2025
Unprompted review
Go Raw logo

Reply from Go Raw

Thank you so much for taking the time to review us. We truly appreciate it. We are always contactable by phone or email and our director using email john@go-raw.co.uk

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