Do not recommend at all. The products fall off constantly which is extremely dangerous for a young child. Bought 2 bracelets and both were the same poor quality. I did contact the company but they hav... See more
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Absolutely shocking customer service!! Order was apparently shipped on the 16th of December. And I’ve not received any product or any further shipping details, just an email to review my product that... See more
Company replied
Fantastic quality! The necklace and anklet set arrived and after months of teething pain for my 1 year old and hourly wakeups, he was settling more easily and slept for five hours and has done similar... See more
Amazing customer service! They solved my issue very quickly and were so kind and professional. Highly recommend GoAmber! Such a wonderful company — this is already the second baby in our family wearin... See more
Company details
Written by the company
We provide truly unique and affordable Baltic amber jewellery for you and your family. Over the years our business has been continuously excelling in customer satisfaction. Our goal is to maintain the trust and respect of our valued customers while providing top quality products and timely services.
Contact info
Ehitajate tee 110, 13517, Tallinn, Estonia
- sales@goamber.com
- www.goamber.com
2.8
Average
89 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Still not arrived ... edited
I've still not received my order which was placed on the 8th August. I've asked for an update and was advised it was shipped. I've spent nearly £40 with no clue where my items are. No email updates for more information either. Wish I'd of gone some where else.
EDIT - I received my order the following day and forgot to update my review. Yes the shipping isn't great unless you pay out for the tracking, however, the bracelets I bought for my children are lovely. I'm still to work out if the work for teething though, regardless, beautiful work. Thanks
August 8, 2024
Unprompted review
Reply from Baltic Amber Jewellery & Teething Products
Thank you for reaching out and sharing your feedback.
I want to assure you that your order, placed on the 8th of August, was successfully shipped using the standard unregistered economy shipping method. This method was selected at the time of your order and, as per our shipping policy, does not include tracking capabilities once the package has been handed over to the destination country or region's carrier. This might explain why you're seeing limited information regarding the tracking status.
The current status, 'in transit,' indicates that your package is on its way to be delivered. While this method may take a bit longer, we expect your order to arrive soon.
For further details on our shipping methods, including estimated delivery times, please feel free to review our Shipping Policy.
If you have any further concerns or need additional assistance, please don't hesitate to contact us directly. We appreciate your understanding and patience in this matter.
Best regards,
GoAmber
Great product and fab customer service
My daughters anklet broke recently and I contacted go amber who instantly sent out a replacement. The process was so quick and easy.
These products really do work wonders, when my daughter was without the anklet you could see a huge change in her due to teething pain.
July 17, 2024
Unprompted review
Wish I had read the reviews before…
Wish I had read the reviews before ordering, still waiting for my order, hard to get a response
August 8, 2024
Unprompted review
Reply from Baltic Amber Jewellery & Teething Products
Dear Paul,
Thank you for your feedback. Please kindly check your confirmation emails, where all the necessary information is included, including your tracking number. According to Royal Mail, your package was successfully delivered, and there is a photo proof of delivery. If you need further assistance, please contact our customer support, and we will be happy to assist you further.
Best regards,
GoAmber
I ordered this go Amber necklace for my…
I ordered this go Amber necklace for my granddaughters 1st Christmas, it arrived today 8 months later with many Amber beads broken. I contacted Go Amber several times to tell them the necklace had not arrived however they did not help me!!!
July 23, 2024
Unprompted review
Reply from Baltic Amber Jewellery & Teething Products
Thank you for your feedback, and we sincerely apologize for the inconvenience you have experienced.
According to the tracking information, your package was successfully delivered to your local delivery office. It seems they needed an additional 8 months to complete the final delivery to your address, which is indeed unacceptable. We will be claiming a full refund for the late and damaged item.
To resolve this issue promptly, I recommend contacting our Sales Department. They will arrange either a refund or a replacement for you. Please reach out to them at sales@goamber.com.
We appreciate your understanding and patience in this matter.
Kind regards,
GoAmber
Would give 0 if I could
Ordered an amber bracelet for my little girl which broke 3 days after wearing it. The string that attached the beads literally just disintegrated.
Spoke to Emma in whatever customer service team they think they are running. Takes her ages to reply, she asked for a picture of the anklet which I provided and she advised me that I would be sent a new anklet. This was over a month ago, I have chased and have been told that this can take ‘5-12 business days and longer on busy holidays’ which we are way over the time frame for and as far as I’m aware, it’s not Christmas?
Have asked for a refund and lo and behold - no response now for nearly a week! Never ordering again and wouldn’t ever recommend
AVOID AT ALL COSTS!!!
June 2, 2024
Unprompted review
If I could give 0* I would
If I could give 0* I would.
Our anklet broke within one week - found the bead broken on the carpet next to our 8 month old. Was told I needed to ‘supervise him’, which I was - an 8 month old is not strong enough to crack an amber bead!
Shocking customer service from ‘Emma’ the replies take 2 days, sometimes not at all. I asked for a replacement or an alternative (I think the stretch ones are weak). They told me I needed to ship the broken one back and be responsible for the shipping costs and then reorder a new one, one they have refunded me.
Will never ever order from them again and would definitely not recommend. So rude and not worth the worry of it breaking (as they seem very brittle) especially around little ones.
June 12, 2024
Unprompted review
Reply from Baltic Amber Jewellery & Teething Products
Thank you for your feedback.
Firstly, we want to assure you that according to our workshop records, your item has already been refunded. Our policy is to either refund or replace damaged items, and we regret any confusion this may have caused.
Regarding the return shipping costs, our policy, which you agreed to before purchasing, states that buyers are responsible for return costs, regardless of the condition of the item. However, we do credit the return shipping charges to your account as store credit towards a replacement item.
Baltic amber is a fragile gemstone, and it can be damaged or broken if caught on something. This is why we emphasize the importance of supervising children while they wear these items, as mentioned in our Safety & Correct Use information.
As for our customer service response times, we strive to respond to all emails within 24-48 hours, excluding weekends and public holidays. We apologize if there was any delay beyond this timeframe.
We are committed to improving our services and ensuring the satisfaction of our customers. Your feedback is invaluable in helping us achieve this. If you have any further concerns or questions, please do not hesitate to reach out to us directly.
Best Regards
/GoAmber
Shocking service
Shocking service - ordered two weeks ago for our teething baby and I still haven't received. Contacted CS and told I selected the slow delivery option - there were no options for what delivery I wanted??? Buyer beware!!!!!!
February 28, 2024
Unprompted review
Reply from Baltic Amber Jewellery & Teething Products
Thank you for your feedback. We truly understand the urgency when waiting for a product, especially one as important as a teething solution for your baby.
We would like to clarify that your package was processed on the same day the order was placed. As per the shipping method selected, which was the economy shipping option, the delivery timeframe is typically between 5-12 business days. We strive to be transparent about our shipping processes, and we regret any confusion regarding the selection of shipping options.
According to the latest tracking information, your item is currently 'in transit,' which means it is on its way to you. The status 'in transit' indicates that your package is moving within the postal network and is on course for delivery.
We understand the frustration of waiting, and we appreciate your patience.
Best Regards
/GoAmber
Lovely anklets
Lovely anklets, perfect size and stones are small enough.
Unfortunately my anklet fell apart after a month of wearing it and I was sent a replacement, which was lovely of them. Hoping this one will last much much longer!
Also got my little son one which he seems to be pleased with.
December 11, 2023
Unprompted review
I had a faulty item arrive but it was…
I had a faulty item arrive but it was very quickly rectified. I swear by these necklaces for my teething toddler!
November 13, 2023
Unprompted review
AMBER NECKLACE
Lovely necklaces bought one over the years for each and every grandchild , I have 10 grandchildren .
The amber necklaces lasted a very long time , must wore them to 5 years old from birth , love them ❤️.
Delivered items where always in top condition.
Very good service and well-made.
Thank you
November 6, 2023
Unprompted review
Long delivery process for no item
I was recommended this website for the amber anklets for my teething baby, I ordered 6th October and I was aware it would take a while to receive however today (3rd November) I received an email to see it was returned due to unsuccessful delivery… I was home almost all week waiting for this and other deliveries, my other deliveries were successful but this was never attempted, I do wonder if it was an issue with Royal Mail, but even so, it was a lot of waiting around for no results
I appreciate the refund being in process, and I have been informed and replied to in good timing but I’m hoping this was generally just an unfortunate circumstance.
But due to not wanting to wait another potential month for this product, I won’t be reordering, but maybe in the future If I do I’ll have a better experience
November 3, 2023
Unprompted review
Reply from Baltic Amber Jewellery & Teething Products
Thank you for the review and feedback. Postal deliveries are constantly being misdirected by Royal Mail, they are not the most reliable and unfortunately, we are unable to influence this.
Package was returned with the following tracking details:
/quote/
Unsuccessful delivery attempt
Non delivery reason: Shipment misdirected
Action: Item forwarded/redirected
/unquote/
Any undelivered packages are subject to automatic refunds which according to the workshop records was already processed.
Sorry for the inconvenience caused.
Best Regards
/GoAmber
Would not give this a baby
I bought two products coming to nearly £40. I thought due to their standards and presentation on the web page that it would come in a box with a certificate. Instead it came in a little clear bag. I bought this as a gift and now I feel embarrassed to have to explain that it's from a legitimate website. Which brings me here. I've read the reviews and now decided not to give this as a gift due to the counts of breaks. How on earth can you give someone 5 star for a product breaking but GoAmber responding quickly but rectifying the issue. They can refund your purchase A.S.A.P but it isn't the point. The point is that its not supposed to break at all and no parent (or in my case no uncle) wants to be thinking is that safe???
Please buy somewhere else and do your research because I didn't and I feel like a mug
November 1, 2023
Unprompted review
Reply from Baltic Amber Jewellery & Teething Products
Thank you for the review and feedback. Kindly note that all our products are dispatched in a branded GoAmber envelope. If desired, we offer additional options for gift box packaging or a velvet gift bag. Moreover, a Certificate of Authenticity is available upon request. As per our records, none of these options were specified in your order.
Regarding the potential for breaks in amber teething jewelry, it is essential to recognize that these pieces are intentionally designed to break under excessive pressure as a safety measure. To ensure your child's safety, please do not allow them to excessively tug on the jewelry, and always supervise them while wearing the bracelet or necklace. Comprehensive safety and usage information can be found on our website.
When cared for properly, amber jewelry can last for many years. Rest assured that in the event of any damage or faults in your item, GoAmber is fully committed to assisting you in resolving the issue with your amber jewelry.
Numerous clients have found these items highly beneficial for both infants and adults, prompting repeat orders for their acquaintances and family members.
We regret to learn that our handmade jewelry did not meet your expectations or preferences.
Best Regards
/GoAmber
So happy with my amber beads necklace…
So happy with my amber beads necklace from go amber, I’ve noticed such an improvement in my baby when he’s wearing it. I had a small issue with the necklace and contacted the team, they were quick to respond and immediately provided me with a replacement. Wouldn’t hesitate to recommend and have told two friends today they need to get a necklace for their babies from here!
August 14, 2023
Unprompted review
TERRIBLE CUSTOMER SERVICE
I am so disappointed. I ordered an anklet and a necklace. The anklet arrived faulty and when I emailed them, they told me to cut it with a scissors which didn’t work and resulted in the anklet falling off and me losing it.
Secondly the necklace then snapped whilst on my daughter and the bead was in half. When I emailed to ask to replace they told me no as over 90 days return policy.
It’s not a return it’s FAULTY PRODUCTS. I just wanted a replacement but their customer service is unbelievable.
Do not buy from them! Dangerous products if they can’t replace faulty.
August 8, 2023
Unprompted review
Reply from Baltic Amber Jewellery & Teething Products
Thank you for the review and feedback. According to the workshop records you have provided a photo of the broken security screw clasp. So everything is correct. Bracelets and necklaces are designed to be safe, they incorporate a specially designed safety screw clasp, the clasp suppose to break under too much pressure. Don’t allow your child to tug excessively on the necklace.
Also due to the unique nature of Baltic amber, all our teething products have limited warranty. Upon reviewing the details of your order, it appears that your purchase was made quite some time ago, and unfortunately the warranty period for the product has expired. As outlined in our terms and conditions, our products come with a limited warranty that covers manufacturing defects and other specific issues for a set duration from the date of purchase.
Best Regards
/GoAmber
Bracelets
I have bought 2 bracelets for my son and I lost the first one after a year so purchased the second. It cracked and I emailed to let them know and Emma was really helpful and immediately sent out a replacement for me. Really pleased with the customer service 😁
July 20, 2023
Unprompted review
Helps with teething
Purchased three bracelets, all of which are of good quality. One sadly broke but was quickly replaced without any hassle. The bracelet for our baby really seems to help with teething pains so highly recommend
June 14, 2023
Unprompted review
I purchased an anklet which part of the…
I purchased an anklet which part of the extension is missing from not to mention the poor quality “amber” it appears to be plastic beads, and sent from Latvia, I have disputed this through pay pal and they want me to send it back to Latvia (even tho they claim to be a British company) I have stated I’m not paying the prices for sending it back. The emails that they send are copy and pasted and I’m sure the response to this will also be a copy and paste job “we have been around for 25 years” yadda yadda yadda. Please don’t buy from them they are awful, I will continue to fight to get my money back. Be careful guys!
Reply:-
I have to say your reply made me chuckle…. 😂 no I am not but I have bought authentic products from reputable companies in the past and these are either very very low grade or fake they feel like plastic, and as stated the anklet is faulty. I now have a question for you… do you work in all “warehouse” to ensure the quality of the products? If you send me a prepaid envelope I will send it to the Latvia address that you have sent me however I am not paying postage because your products are faulty and unauthentic.
February 7, 2023
Unprompted review
Reply from Baltic Amber Jewellery & Teething Products
Thank you for the review and feedback.
I have a quick question for you. Are you a certified gemologist? Do you have your own infrared spectrometer?
We would like to assure you that all of our Baltic amber products are genuine and sourced directly from the Baltic region, and yes, some items are shipped from our workshop located in Latvia ( This is the region where the largest deposits of genuine Baltic amber are ACTUALLY FOUND and EXPLOITED. All the BRITISH companies import Baltic amber jewellery from BALTIC STATES.
We take every measure to ensure that the amber you receive from us is of the highest quality and authenticity. If you are not satisfied with the original condition of your purchased item, you may return the unused item for a refund or replacement.
Best Regards
/GoAmber
Love their products for my two sons and…
Love their products for my two sons and myself! Prompt and fantastic customer service and when I had an issue they were so quick to reply and couldn’t have helped more!
January 11, 2023
Unprompted review
SCAMERS COMPANY!!!!!
SCAMERS COMPANY!!!!!
PAID 55 £.
ITEMS NEVER ARRIVED!
l did a good research afterwards "GO AMBER" selling fake "amber" reselling cheap toxic plastic from China (Ali Express) lying about
"Amber Teething" and leading our kids health to danger!!!
November 18, 2022
Unprompted review
Reply from Baltic Amber Jewellery & Teething Products
Thank you for the review and feedback.
All of the deliveries were delayed by Royal Mail due to strike action and unfortunately, we are unable to influence this.
We have over 25 years of invaluable experience, and we have trusted customers from around the world. We DO NOT use plastic amber imitation, reconstructed or melted amber. All of our Baltic amber jewellery is verified by the Gemological Institute of Europe. All of our orders are shipped the next business day from workshops located in different European countries by the Baltic Sea, like Estonia, Sweden, Germany, Poland and Latvia. These are the regions where the largest deposits of genuine Baltic amber are actually found and exploited. Such local workshops make it easier for suppliers to deliver materials for production and allows direct manufacturers like GoAmber offer high-quality items at a reasonable price.
Best Regards
/GoAmber
Go Amber Teething Bracelet
Item never arrived, no correspondence from the seller. I believe the company is fake, as this is the second time this has happened. A dispute has been put via my bank.
November 22, 2022
Unprompted review
Reply from Baltic Amber Jewellery & Teething Products
Thank you for the review and feedback.
The package was shipped the same day without any delay on our side. Currently all postal deliveries are being delayed by Royal Mail due to strike action, they are not the most reliable and unfortunately, we are unable to influence this.
Also sales team reply to all incoming emails within 24-48 hours (not including weekends and public holidays). If you have not received email reply, please check your Spam folder just in case reply email got delivered there instead of your inbox.
Best Regards
/GoAmber
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