Baltic Amber Jewellery & Teething Products Reviews 89

TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Do not recommend at all. The products fall off constantly which is extremely dangerous for a young child. Bought 2 bracelets and both were the same poor quality. I did contact the company but they hav... See more

Company replied

Rated 1 out of 5 stars

Absolutely shocking customer service!! Order was apparently shipped on the 16th of December. And I’ve not received any product or any further shipping details, just an email to review my product that... See more

Company replied

Rated 5 out of 5 stars

Fantastic quality! The necklace and anklet set arrived and after months of teething pain for my 1 year old and hourly wakeups, he was settling more easily and slept for five hours and has done similar... See more

Rated 5 out of 5 stars

Amazing customer service! They solved my issue very quickly and were so kind and professional. Highly recommend GoAmber! Such a wonderful company — this is already the second baby in our family wearin... See more

Company details

  1. Jewellery Manufacturer

Written by the company

We provide truly unique and affordable Baltic amber jewellery for you and your family. Over the years our business has been continuously excelling in customer satisfaction. Our goal is to maintain the trust and respect of our valued customers while providing top quality products and timely services.


Contact info

2.8

Average

TrustScore 3 out of 5

89 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Product not delivered

Product not delivered (ordered 4 brackets costing £70) and cannot get through to any customer service team. Really disappointing and wish I’d have read these reviews first before purchasing.

Updated based on Go Ambers response - emails were not replied to. I ended up having to post on recent Instagram posts to get a response. Have since managed to get my money back through my bank thankfully. Find another provider based in the UK.

December 7, 2022
Unprompted review
Baltic Amber Jewellery & Teething Products logo

Reply from Baltic Amber Jewellery & Teething Products

Thank you for the review and feedback.
All of the deliveries were delayed by Royal Mail due to strike action and according to the workshop records sales team replied to all of your emails explaining the reason of delay.

Here is the log file with dates of email replies:

On Wed, Nov 30, 2022 at 10:49 AM

On 2 Dec 2022, at 13:57

On 4 Dec 2022, at 07:00

On 7 Dec 2022, at 19:42

On 21 Dec 2022, at 21:26

Rated 5 out of 5 stars

Really great service

Really great service, my first product strangely snapped in his sleepsuit however Goamber replaced it immediately and I received a new one in the post. I have not been able to use it long enough to see what effects it may have but I’m happy with my purchase and it looks very stylish!

December 5, 2022
Unprompted review
Rated 1 out of 5 stars

Didnt arrive!! Terrible service!!

Didnt arrive and they keep saying they've sent a replacement but its been MONTHS!!! Will be filing a case with my bank!! THIS WAS NOT DURING ROYAL MAIL STRIKES. THIS WAS ORDERED IN AUG 2022 AND THIS COMPANY WAS SO RELUCTANT TO SEND A REPLACEMENT

November 13, 2022
Baltic Amber Jewellery & Teething Products logo

Reply from Baltic Amber Jewellery & Teething Products

Thank you for the review and feedback.
Currently all of the deliveries were delayed by Royal Mail due to strike action. If the item is damaged or lost in the post, sales team will ALWAYS refund or replace the missing item as per Terms & Conditions.

If you have not received your refund or replacement, please contact our sales department via email: sales@goamber.com

Kind Regards,
Elizabeth

Rated 1 out of 5 stars

I paid for 3 bracelets and only…

I paid for 3 bracelets and only received 2. No one answers the customer service number or replies to emails! Disgraceful service!!

October 31, 2022
Unprompted review
Baltic Amber Jewellery & Teething Products logo

Reply from Baltic Amber Jewellery & Teething Products

Thank you for the review and feedback.
Sales team issued a full refund for the missing item and also replied to your email request the same day. If you have not received email, please check your Spam folder just in case reply email got delivered there instead of your inbox.
Best Regards
/GoAmber Sales Team

Rated 5 out of 5 stars

Great reply and communication regarding replacement

I recently bought a matching bracelet and necklace for my daughters birthday, and the clasp bit broke, (probably just a faulty one) and I asked if they would replace it, providing evidence they did straight away. I am very grateful for this and I absolutely love it as always ❤️

October 7, 2022
Unprompted review
Rated 5 out of 5 stars

Happy!!

I purchased the Amber anklet a while ago and as it was too big for my baby (she’s only little due to being prem) I was trying it on her regularly
Unfortunately the clasp came loose. I contacted goamber and had a reply quickly and they arranged a replacement. It’s perfect and actually fits her which is even better
Very good customer service
I look forward to buying more products
Thank you

September 20, 2022
Unprompted review
Rated 5 out of 5 stars

Effective

Effective, fast, pleasant communication and feedback. Thanks for your help and honesty! I am very satisfied with the product I ordered, I wear it with great pleasure! I recommend it!

September 5, 2022
Unprompted review
Rated 1 out of 5 stars

Scam

Has been well over the estimated delivery time they guaranteed me to receive my order by. The shipping link doesn’t work that they included in their email to me neither. Avoid this company, massive scam.

August 15, 2022
Unprompted review
Baltic Amber Jewellery & Teething Products logo

Reply from Baltic Amber Jewellery & Teething Products

Thank you for the review and feedback.
The package was shipped the same day without any delay on our side. Postal deliveries via unregistered economy shipping method are constantly being delayed by Royal Mail, they are not the most reliable and unfortunately, we are unable to influence this. If the item is damaged or lost in the post, sales team will ALWAYS refund or replace the missing item as per Terms & Conditions.

Best Regards
/GoAmber

Rated 1 out of 5 stars

SHOCKING

SHOCKING! Took my money never received item! Ignore emails. Been waiting over 3 weeks !!!!
Reported to trading standards.

August 26, 2022
Unprompted review
Baltic Amber Jewellery & Teething Products logo

Reply from Baltic Amber Jewellery & Teething Products

Thank you for the review and feedback.

If the item is damaged or lost in the post, sales team will ALWAYS refund or replace the missing item as per Terms & Conditions. For further questions please contact us via email: sales@goamber.com

Kind Regards,
Elizabeth

Rated 1 out of 5 stars

Absolutely disgusting!!!

Absolutely disgusting!!!! Robbing people with small babies for money!! I have ordered my small 5 month old baby two bracelets for teething and I paid £37 and it’s been over a week no email nothing!!! You all should be ashamed of your self taking money from mums that can’t afford to buy much and £37 to someone who is on mat leave is a lot!!!!! I hope what your doing to people comes back to bite you and personally you should get a proper job and stop poncing from other people !!! AVOID AVOID AVOID

July 1, 2022
Unprompted review
Baltic Amber Jewellery & Teething Products logo

Reply from Baltic Amber Jewellery & Teething Products

Thank you for the review and feedback.
The package was shipped the same day without any delay on our side. Postal deliveries are constantly being delayed by Royal Mail, they are not the most reliable and unfortunately, we are unable to influence this. If the item is damaged or lost in the post, sales team will ALWAYS refund or replace the missing item as per Terms & Conditions.

Best Regards
/GoAmber

Rated 5 out of 5 stars

I bought amber necklaces for all my…

I bought amber necklaces for all my family. We all love them .I had a problem with one of them , but after I wrote to them,they replace the necklace very quickly. I am totally recommend GoAmber. ❤️

May 4, 2022
Unprompted review
Rated 5 out of 5 stars

Great products

Great products, amazing quality and I really do believe it helps my little boy. Since he has worn it his reflux has completely gone. Great customer service too!

April 12, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic!
I’ve used GoAmber teething beads for all of my nieces and nephews, the products are beautiful and yet sturdy. Can’t fault them, plus delightful customer service!
Thank you GoAmber!

February 18, 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful set

Fantastic quality! The necklace and anklet set arrived and after months of teething pain for my 1 year old and hourly wakeups, he was settling more easily and slept for five hours and has done similar since - a complete unknown for us previous. I’m so glad our neighbour recommended this set as its honestly made such a huge difference and our boy is a happy little soul once again! Plus, the raw amber looks stunning, he gets so many compliments x

February 17, 2022
Unprompted review
Rated 1 out of 5 stars

If I could rate this company a zero I…

If I could rate this company a zero I would happily.
After sending several emails I am still with out my product. They are happy enough to take your money but not send you the product and ignore or reply with no useful information!
VERY UNHAPPY and will not use this company again!

January 10, 2022

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