Go Ape - Battersea Reviews 8

Customer service was horrid , we were on the zip line and the rude worker kicked us of for no exact reason .he asked for a supervisor then we could go on and then we presented a supervisor and he still did not let us on . Horrible service will never come again .

Very bad experience. We booked during a short trip to London, only to find out on arrival that my child was slightly under the height limit. Despite this, no refund was offered. While I understand the need for clear policies, a bit more flexibility and customer care in situations like this would be appreciated—especially for visitors who can’t reschedule. I would recommend being very careful before booking. Avoid this place, they will steal your money

Me and my daughter had a lovely day a go ape Battersea can't remember all the name but all the staff we talk to was very helpful and lovely was a great time

I was not impressed with the organisation of the event and some of the staff at Go Ape Battersea. I took three 12 year olds for a session at 4pm. We were told to wait in an area off to the side and waited until after 4 for them to be seen. Even though we arrived early. Then I saw they had written 4:15 on our bands. We had come from Surrey to Battersea and were on a tight deadline. One person started the harness fittings and wandered off, another person came to continue then they wandered off. Finally a third person came and finished off the fastening. They left us waiting at areas with little or no instruction when we didn’t need to wait. I asked how long the event was and the lady said we don’t close until it’s dark. At one point I asked a member of staff for help and he said wait a minute. He talked to someone on his walkie talkie then completely ignored me. The kids were having a good time until we were told that was it, but there were still 2 loops left! After that the kids got behind a small girl who could hardly reach the line to get her carabina clip on! It’s like they didn’t even measure her. This caused a 30 minute delay getting across one line! They need staff to have exact roles and have more available to show you where to go next. We went to Battersea as the course was higher but after this I will only go back to the Chessington branch again where the staff were more friendly and helpful.

Had a wonderful afternoon with the team at Go Ape Battersea Park. The Staff were very courteous, professional and did a great job of running through the safety guidelines. There are numerous rope courses, catering to all ages and abilities. Kids had a great time - but the highlight was easily the zip lines. Great fun!

Booked for a family day out. Had to cancel due to son not meeting criteria for the activity, asked for a refund they refused and said I can have a gift voucher, useless as my son doesn't meet the criteria so how can I redeem it? £140 WASTED because they refuse to give a refund. I booked 6 hours previous to ringing them and they still wouldn't refund. I am not happy this is not good customer service. Place must be that bad that it has to trap ppl in to using the services. No cancellation policy never heard of such sh#t in all my life 😕

We had a great day out at GoApe Battersea. We signed up for the Treetop challenge which everyone in our group loved. I enjoyed the first course but didn’t realise how physical the second course was and ran out of upper body strength to continue. A fantastic guide named Connor came to my rescue and helped me get to the end. He was so encouraging and nothing was too much trouble. As I got to the bottom a few other guides also checked in to ensure I was okay. Really impressed with the great service and felt safe throughout the whole experience.

This is my second visit to Go Ape, we also decided we try a new location and Battersea Park it was, plus it was my Daughters 14th Birthday 🥳.
Our overall experience was 10 out of 10 from the beginning till the end.
Staff was absolutely amazing so friendly, so engaging, so helpful. The way we were greeted at the check outs by such a lovely lady, unfortunately didn’t ask her name, she gave my daughter a Birthday sticker so thank you for making it so special for both of us, but we do remember Edward who explained and demonstrate so beautifully everything we needed to do and know while we up in the air climbing.
Thank you guys so much for making such a fun , memorable day and Yess we will be coming back again !!!