Go Ape - Cannock Reviews 14

Myself and my girlfriend jade went to Cannock Chase Go Ape and it was amazing! All of the staff were so friendly and funny! They truly made the experience a special one. We've been to 5 other locations of Go Ape and I have to say the service provided by all of the staff collectively was phenomenal. While we do intend to attend all other Go Ape locations in the coming months. I have to say , we will definitely come back to Cannock Chase because the people are so friendly and bubbly, funny relaxed and kind and understanding!

We went to Go Ape Cannock to.do the Treetop challenge for a family day out, Two adults and a 13 & 12 Yr old. We all thoroughly enjoyed it, and stepped out of our comfort zone. Some of the highropes were challenging, but still fun and the zipwires were ace! Aaron was our guide, and was brilliant. Very helpful and friendly, and made us all feel at ease. He explained all the safely rules well, and checked in on us a few times throught the course. Without his support it would of been a different experience. We would 100% reccomend this experience but we also reccoment wearing gloves!!! Our hands are very sore 🤣

Very disappointing and unsettling experience at Go Ape Cannock Chase

Our recent visit to Go Ape Cannock Chase was unfortunately marred by a deeply concerning incident involving a member of staff named Izzy.
During our time at the park, we witnessed Izzy shout at a minor who was clearly distressed and had requested help on three separate occasions after becoming stuck on the zip line.
Rather than offering the support and reassurance expected from someone in her position, Izzy displayed highly unprofessional and even threatening behaviour toward the child.
This kind of conduct is absolutely unacceptable, especially in an environment that caters to families and young participants.
When we raised our concerns with the team leader, we were alarmed to be told that Izzy has known issues with anger.
I found this incredibly troubling, if such behavioural issues are known, then she should not; in my opinion be working directly with children.

Soon after, the duty manager approached us to gather our account of the situation. While we appreciated him listening and offering vouchers to use at any of the 37 Go Ape locations as a gesture of goodwill, the incident had already left a very negative impression.
Although the child involved was not one of our own children, witnessing the event was extremely uncomfortable and upsetting.
For these reasons, we will not be returning to the Cannock Chase location and cannot, in good conscience, recommend it to other families. We hope Go Ape takes this feedback seriously and reviews its policies around staff suitability and conduct, especially when it comes to child safety and support.

On a more positive note, we would like to highlight Bromley, another member of staff, who was extremely helpful and polite throughout the day. It’s a shame that the overall experience was tainted by the behaviour of one individual, as Bromley's professionalism was a stark contrast.

We went to the Cannock site today, despite it being wet and cold, we had an amazing time! Would 100% recommend this to anyone who is up for a laugh, not afraid to get muddy and up for an adventure!

Aaron, our instructor, was fantastic! Did a great safety briefing, made it fun and can tell he loves his job!

Visited Go Ape this morning with my daughter and booked the course appropriate for her age (£62 for the both of us). She was unfortunately too scared to go down the first zip wire which meant she couldn’t do the rest of the course as there is no option to skip this. This happened to a lot of children while we were there and quite a few were escorted off the course after not being able to do the rest of the course. It’s a shame as these kids were all having fun going round the high ropes and their fun was cut short and ended it tears. The instructors did try their best to help her go down the zip wire but not having the option to skip this bit is where the company have failed. I feel the company itself is more about profit and booking as many people on as possible rather than ensuring their customers have fun. The money that we paid for the booking, gloves and car parking for half an hour of the course was not worth it! Your time (an hour) also starts before your safety briefing so it doesn’t give you much time to get round anyway and they write the time on your wristband to make sure you don’t go over. Fortunately we salvaged the day by booking with Sky Reach in Telford. They were absolutely amazing she did as much/little of the course there as she liked the instructors were brilliant and encouraged her to try some more challenging routes and we were not on a timer for more than half the price! Would definitely never go to go ape again and would recommend anyone with young children to go elsewhere.

Myself & my friend went to go Ape Cannock yesterday to spend some quality time together & goodness was it a good day! Lee the instructor that assisted us was 5🌟 I am extremely scared of heights and booked Goape to overcome my fears, Lee guided us and especially encouraged me when I could have easily given up! I have a lifetime of memories made on this day and I wanted to thank you 😊 Georgia

Cannock. Great adventure for the grandchildren. They loved the challenge and really felt they had achieved something. The staff were so helpful and friendly, so important in reassuring the children. Special mention to Millie who was great!

My friend and I decided on Go Ape Cannock, as we both like an adventure, and taking part in physical challenges.

Neither of us had ever been before, and so decided to get ourselves booked in over the festive period. (Little were we to know that it would turn out to be the absolute wettest, torrential rain day ever!!! 🤣)

However...this just made the Go Ape experience all the more fun!! Up in the trees challenging the course, in the good old British Weather, was the absolute best experience!!! 💪😃

We had fantastic fun...tackling the different obstacles, zip wires and tarzan swings. The Go Ape team were amazing...and our guide 'Chelle (apologies if I've spelt your name wrong!)' was superb.

My advice to all would be...don't wait for a sunny day to visit Go Ape.
Rainy days are all the more fun...and you won't regret it!

Thanks Go Ape Cannock...we'll most definitely be back!

Helen and Emma

The staff here are absolutely amazing. My son was unexpectedly so nervous and once he got up started crying. One of the instructors, Peter, was an actual angel. He came straight up and took care of him wiping his tears and nose and talking him through every little step getting him along. He even managed to get him to go down the zip wire. All the staff were so supportive but Peter really went the extra mile!!

I went to Go ape cannock yesterday and I have to say one member of staff went above and beyond for me, he walked in on a conversation whilst I was climbing the ladder where I had said my blood sugar was low and he asked if he could ask me a personal question, was I diabetic, which i replied yes, he asked how I was feeling and I said abit shaky at rhe moment, he told me to stop what I was doing and got on the radio and asked for a bottle of coke immediately, he even got me a pouch to take the bottle around with me! I hope this review reaches you whoever you are because you deserve some credit off the company for that, thank you!!
I also want to point out that I couldn't complete the course because you have two sides to pick from and none of which are posted what you have to do, I came across a rock climbing wall and couldn't do it, my feet kept slipping off, had there been ladders instead I'd of been able to complete the course, so maybe it needs to be sign posted for people's abilitys so they can choose which course to take.

I was so nervous as I have the core strength of a pea, but I had nothing to be nervous about...it was AMAZING. Our instructor Alex was fabulous. Seriously can't recommend this place enough

We went for my son’s 21st Birthday and boy they did not disappoint.
Alex, who was our driving instructor/entertainer/safe-keeper/guide, did an amazing job at all of the aforementioned roles, plus many more.
He was funny, friendly and above all else, professional. He gave clear and concise instructions and when we were out on the ride, paid as much attention to the person right behind him as to the last person at the back.
This is the second time we have been to this location for the Segway activity, and we loved it as much as the first time, if not more.
The training at the beginning is meticulous in both safety and confidence of the rider. When Alex took us out on the Chase, he made sure to keep us and the other users (cyclists, joggers, small children & dogs) safe, without impeding our fun or safety.
Once you go through the forest over all the bumpy bits to really test out the suspension of the Segway, you then get the opportunity to really get some speed in on the open stretches.
This is a fantastic activity to do with friends and/or family and I would highly recommend Go Ape at Cannock Chase.

Big shout out to Alex and his ‘assistant’ Lee 🤣

Lovely site with plenty to do. Visited 21.2.23 for treetop challenge plus. My kids age 13 and 10 loved the treetop challenge. 3 trees in to the challenge plus my autistic daughter was frozen scared stiff at the top of a tree. The team were amazing, particularly the lady who went up to rescue her ( think her name was Yvonne but may be mistaken). She was kind, extremely patient and supportive, and coaxed my frightened daughter down. She never made her feel embarrassed, even pointing out how brave she had been and what a great job she had done. So grateful to her, she was amazing, Thank you.