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Go Ape - Crawley Reviews 2

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TrustScore 3.5 out of 5

3.7

Recreation Center
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Location

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Tilage Park, Titmus Drive, RH10 5PQ Crawley, West Sussex, GB

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01603 895500

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Company details

  1. Recreation Center
  2. Adventure Sports
  3. Adventure Sports Center
  4. Event Management Company
  5. Outdoor Activity Organiser
  6. Tourist Attraction

Written by the company

We’re campaigning to keep the adventure in adventure. We believe if you want to develop in life, you have to take risks – and we want to inspire people to do just that; by challenging, surprising and exciting them.

Contact info

  • Tilage Park, Titmus Drive, RH10 5PQ, Crawley, West Sussex, United Kingdom

  • 01603 895500

3.7

Average

TrustScore 3.5 out of 5

2 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Go Ape Crawley

Great experience,
Had to reschedule a couple of times but customer support was really helpful.
Josh was an excellent instructor he answered any questions I had and made this experience a really smooth one.

June 1, 2024
Unprompted review
Go Ape - Crawley logo

Reply from Go Ape - Crawley

Thanks for joining us in Tilgate Park Lukas and for taking the time to review us. We really appreciate it and are stoked to hear you had a great experience. Josh will be delighted for the shout out and we'll make sure he gets to see this. Hopefully see you all for another adventure soon. A warm welcome to the Go Ape Crawley Tribe.

Rated 1 out of 5 stars

Poor Segway experience

We visited Crawley go ape for the segway experience. Honestly, look and think hard on this before parting with your money. Yes it’s instructor led and there’s one very small opportunity to do a track without the instructor leading, however just before reaching this part and being released, the instructor pulled the slowest people to the front!! She said it was because she didn’t want them getting lost.
I don’t know if that is normal practice, but we felt it was a deliberate move to prevent anyone actually being able to gain any speed. I have put in a complaint about this but the response wasn’t really valid as it went on about protecting other park users however the tracks used were further in the woods and obviously if people were around, you would naturally have the sense to slow down. Our daughters have attended various other places doing segways are we’re shocked when we told them how over controlled this activity was. If all you want is an hour training, then this would be the place to go but, if you want a bit of fun and freedom, go elsewhere you won’t get that here.
We would certainly NOT RECOMMEND this experience as value for money or enjoyable.
In future we will travel a bit further for a better experience elsewhere.
Extremely disappointing 😒

August 23, 2022
Unprompted review
Go Ape - Crawley logo

Reply from Go Ape - Crawley

Thanks for joining us in Tilgate Park Hazel and for taking the time to share your experience. We also appreciate your email sent on 31 August with further feedback.

Complaints of this nature are rare so we're equally disappointed to hear that you didn't enjoy our all-terrain Forest Segways. We're sorry to hear that you were left shocked on the day to find out that it's an instructor led activity.

We do try to be as transparent as possible on our website when marketing each of our activities however completely take on board your points. We do include videos of the activity which showcase the experience to give people a flavour of what to expect.

As explained in our email back to you reference slower participants, this is done so that they can be within a closer range of our instructors to provide additional support. In addition it helps them build and develop their confidence. For smaller sized groups, slower participants are also kept towards the front, as ultimately if faster participants were put towards the front, then the group may need to stop at intervals for the slower participants to re-join.

At Go Ape, we believe that every customer should have a great time and we are always grateful for all feedback from customers to help us improve the experience. We're sorry we didn't meet your expectations on this occasion.

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