Goddard Veterinary Group Reviews 

936
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 456 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being friendly, caring, and having a professional, compassionate approach to their duties, making every visit reassuring. People appreciate how the team listens attentively, explains complex treatments clearly, and offers dedicated care to their pets. However, some customers also mentioned concerns about the pricing structure, finding that veterinary costs and medication expenses are quite high. A few other people also felt that quoted prices can change upon arrival or that certain procedures, like prescription printing, involve unexpectedly high fees.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their warm, welcoming, and helpful nature... See more

Service

Reviewers mention positive feedback about service, highlighting professional, kind, and caring staff who... See more

Price

Customers had ambiguous experiences with price, with many reviewers reporting that charges for normal... See more

Customer service

People report positive experiences with customer_service, noting that the team is consistently caring,... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings about medications and pricing. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience for our cat’s annual check up. Like most cats, ours becomes anxious going to/being at the vets, but Ralph (the vet who conducted the session) was wonderful with him. Had... See more

Company replied

Rated 5 out of 5 stars

It's always a great experience with our Italian vet at Acton branch. As usual we were served really quickly and swiftly, my beloved kittie got her yearly vaccinations and dewormer and off we went! Lit... See more

Company replied

Rated 5 out of 5 stars

Alex at Epsom Downs surgery is an amazing vet. He is so caring of any animal you take to see him and goes above and beyond to ensure that the experience is a positive one. He takes time to fully expla... See more

Company replied

Rated 5 out of 5 stars

Seen at appointment time and very friendly reception. Lady vet very friendly and we were not rushed, given helpfull advice where required. Would recommend this vets as they have always treated all our... See more

Company replied


Company details

  1. Veterinarian
  2. Emergency Veterinarian Service

Written by the company

We are dedicated to caring for your pet’s healthcare needs from our network of branches and flagship 24-hour hospitals. Our skilled veterinary surgeons are assisted by knowledgeable and friendly staff helping us set the standards for excellence in veterinary care. You will see the RCVS Accredited Practice logo displayed in all our branches and hospitals. This is a voluntary scheme overseen by the Royal College of Veterinary Surgeons and demonstrates that we maintain the highest standards of veterinary care across the entire practice.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

936 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 63% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(936)

513 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was about half an hour early for my…

I was about half an hour early for my appointment for my female cat, but i was seen at my actual appointment. The lady that saw my cat for a consultation was quite caring and understanding of my cat’s condition. I did think my consultation fee was a bit expensive as Im on universal credit but she is worth it .

June 15, 2026
Unprompted review
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Reply from Goddard Veterinary Group

Thank you for leaving us a review, we really do appreciate it

Rated 5 out of 5 stars

Feeling reassured

Whilst visiting any vet is not cheap, I always feel reassured after a visit here. The vets are knowledgeable and the reception staff are always helpful.

June 17, 2026
Unprompted review
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Reply from Goddard Veterinary Group

Thank you very much

Rated 5 out of 5 stars

Thank you

Always very attentive and patient staff. My old boy Barney (17) was very well taken care of by Dr Matthew the other day.

June 17, 2026
Unprompted review
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Reply from Goddard Veterinary Group

Great stuff, thank you!

Rated 5 out of 5 stars

Wonderful service at this branch.

Wonderful service at this branch. Took my chicken for a health checkup. The staff were efficient, kind and friendly. The veterinarian was very experienced and helpful.
Never seen people go so above and beyond to help customers with their pets. Hope corporate understand the level of care these people put into this practice.

June 17, 2026
Unprompted review
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Reply from Goddard Veterinary Group

Thank you very much - we are indeed very proud of our wonderful colleagues going that extra mile for our clients, they make us what we are today, nearly 75 years since Goddard Veterinary Group first began

Rated 5 out of 5 stars

The vet was just lovely

The vet was just lovely, explaining our cat Vinci’s issues and his options in a thorough and clear manner.

June 15, 2026
Unprompted review
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Reply from Goddard Veterinary Group

That is wonderful to hear - many thanks for your kind words

Rated 5 out of 5 stars

The woman vet there is super nice and…

The woman vet there is super nice and social, she gave me lots of info about Frankie my Pug’s needs, making it easier to look up.

June 16, 2026
Unprompted review
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Reply from Goddard Veterinary Group

A five start review - thank you Jackie! Very much appreciated

Rated 5 out of 5 stars

Very very good the vet and receptionist…

Very very good the vet and receptionist both very friendly helpful
The vet was lovely to my old dog very caring
The receptionist Anne very nice as always

June 16, 2026
Unprompted review
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Reply from Goddard Veterinary Group

That's great to hear and we're really please to have read your review and kind words, thank you

Rated 5 out of 5 stars

Wonderful

Wonderful, caring treatment for my dog

June 15, 2026
Unprompted review
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Reply from Goddard Veterinary Group

Brilliant to read, thank you so much

Rated 5 out of 5 stars

Fantastic team at Goddard Eastcote

Fantastic team at Goddard Eastcote. Everyone is always so welcoming and helpful. Wouldn’t take my pets to any other vets. Highly recommend!

June 15, 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Your recommendation is very much appreciated, thank you very much

Rated 5 out of 5 stars

My dog

My dog, bless her, is 16 years old. She is always met with such care and attention. For that, I am extremely grateful as she can be a little grouchy with age but she’s nevertheless a gentle soul. So…. Thank you Goddard 🙏🏽

June 9, 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

We think at 16, she's entitled to be a little irritated by a visit to the vets interrupting her day! Lovely to have her as a patient and you as a client, thank you for taking the time to leave us your review

Rated 5 out of 5 stars

Goddard Veterinary

Goddard Veterinary
Has been looking after for many of our cats over the last 40 years or so.
The staff have always been very helpful & kind.
Thank you 🫶

June 15, 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you for leaving your reply and we're absolutely over the moon to have you as such a longstanding client. Here's to the next 40 years..

Rated 5 out of 5 stars

Best vet by far .

Best vet by far .. Kind, caring and great at his job .. my dog is a nervous dog, but, always seems so calm when being seen by Alex

June 15, 2026
Unprompted review
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Reply from Goddard Veterinary Group

That's really kind of you to leave such a nice review, thank you very much indeed Sue

Rated 5 out of 5 stars

Good service

We have been taking our Dogs and other pets to Goddards for many years. The Reception staff and Nurses are very helpful and courteous. The Veterinary Sureons are incredibly knowledgeable and have a passion to help and care for your pets.

June 15, 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

That is great to read, thank you for sharing your experiences and thank you for your custom over all these years

Rated 5 out of 5 stars

Really friendly staff who are always…

Really friendly staff who are always helpful with my questions. I have a British Shorthair and have been coming here for years, annual vaccinations have always been easily taken car of and other check ups are convenient to book and manage.

June 15, 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thanks for your recommendation and lovely comments Paul

Rated 5 out of 5 stars

Our dog appointment

We recently took our dog to the vet it was a very positive experience. The vet took time to listen to our concerns. We really appreciated how she discussed potential long term options. Overall it was a very good experience.

June 15, 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you Hayley - the practice team will really appreciate this feedback and thank you for taking the time to leave a review

Rated 5 out of 5 stars

Quick and efficient service for semi…

Quick and efficient service for semi emergency treatment for a bite on my cat. Shame they always seem to have locums and can't find/ keep a permanent vet. Service still great. Thank you too to the kind staff on reception and the vetinary nurses.

June 15, 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you for your review, it's very kind of you to take the time to feedback

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