I didnt get tracking number and didnt know when the package will arrive, hence I was not at home when it was delivered. Luckily my wife had to come home because of the other emergency and she picked i... See more
Company replied
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Again, the delivery man left my package in a random place, next to my car, instead of next to the back door, as asked in my delivery place preference. This is not the first or the second time it has h... See more
Company replied
Deserved 5 stars. Person delivered my parcel straight to the corridor despite it's heavy weight. I were getting big parcels two days in a raw and both days same guy did his job perfectly.
Company replied
Half the items in the delivery seem to be missing Update: second package was delivered two days later. No indication from seller there was two packages. This seems like a seller issue, not a GoFo... See more
Company replied
3.8
Great
10K reviews
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Very poor delivery and complaint…
Very poor delivery and complaint handling by GOFO Netherlands
My parcel was left unattended near the mailboxes. The outer shipping bag was severely crumpled, and the product packaging inside was already open and visibly damaged.
The parcel did not fit through the mailbox opening in its original dimensions. Its condition therefore suggests that it may have been opened or compressed and that the contents may have been pushed through the mailbox separately. I provided GOFO with photographs showing the damaged parcel, the opened product packaging, the shipping label and the delivery location.
GOFO then asked me to provide surveillance footage proving what the courier had done. Of course, I do not have private surveillance footage of the mailboxes. It is unreasonable to expect a customer to produce video evidence before a delivery complaint can be properly investigated.
GOFO should be able to investigate the delivery using its own records, including the delivery scan, GPS information and the courier’s account. Instead, the burden was placed entirely on me, despite the photographic evidence I provided.
I am extremely disappointed with both the delivery and the way my complaint was handled.
July 22, 2026
Unprompted review
Reply from GOFO Netherlands
We apologise for your disappointing experience with both the delivery and the way your complaint was handled. We understand your concerns about the condition of your parcel and the way your complaint was investigated. We take your feedback very seriously and will share this internally to improve our delivery procedures and complaint handling.
GOFO Netherlands.
I didnt get tracking number and didnt…
I didnt get tracking number and didnt know when the package will arrive, hence I was not at home when it was delivered. Luckily my wife had to come home because of the other emergency and she picked it up, otherwise Noone would be at home. Is there a way to improve that?
July 24, 2026
Reply from GOFO Netherlands
We apologise for the inconvenience. We understand it's frustrating to not receive a tracking number and not know when your package will arrive, which meant you weren't at home when it was delivered. We take your feedback very seriously and will share this internally to improve our service.
GOFO Netherlands.
Reply from GOFO Netherlands
Thank you for your positive feedback! We're glad to hear the delivery service was efficient and quick with a smile.
GOFO Netherlands.
Reply from GOFO Netherlands
Thank you for your positive feedback! We're glad to hear your delivery is always on time, clear, and comes with a photo.
GOFO Netherlands.
Not possible to track the parcel
Driver took a photo that package was left inside the building but it was not found anywhere, and no neighbors ever saw it. So it was either never left there or stolen.
Likely Gofo confirmed that parcel was “lost” so managed to have the parcel resent from other company. Anyhow, as Gofo was still the delivery provider, a bit disappointing. You don’t know which day it will be delivered, at what time, no delivery point available. You just know when it is out for delivery (refreshing track number from the website as you don’t receive any email) and you are just expected to be home
July 23, 2026
Unprompted review
Reply from GOFO Netherlands
We apologise for your disappointing experience. We understand how frustrating it is to not be able to track your parcel properly and to not know when it will be delivered. We take your feedback very seriously and will share this internally to improve our service.
GOFO Netherlands.
Reply from GOFO Netherlands
Thank you for your positive feedback! We're glad to hear you received your package.
GOFO Netherlands.
They report packages delivered with…
They report packages delivered with photos of house doors yet not delivered. Second time this happens to me. After a week the GoFo delivery man walks again to my door to deliver. with "sorry you where not home". My question, why do you report delivery yet not delivered to the owner. Am again waiting for my package which was showing delivered yet i didn't receive couse i was not home
July 19, 2026
Reply from GOFO Netherlands
We apologise for this frustrating experience. We understand how upsetting it is to receive false delivery notifications and to have to wait for your package. We take your feedback very seriously and will share this internally to improve our service.
GOFO Netherlands.
NOT RECEIVED
NOT RECEIVED! it was left in the hall (picture in the POD in your website) and now it's gone, probably stolen! terrible service!
July 21, 2026
Reply from GOFO Netherlands
We apologise for this terrible experience. We understand how upsetting it is that your parcel was left in the hall and has now been stolen. We take your feedback very seriously and will share this internally to improve our service.
GOFO Netherlands.
Reply from GOFO Netherlands
Thank you for your positive feedback! We're glad to hear the delivery service was okay.
GOFO Netherlands.
You don't deliver to the address…
You don't deliver to the address provided. You have to walk around and look for the parcel.
July 21, 2026
Reply from GOFO Netherlands
We apologise for the inconvenience. We understand it's frustrating to have to walk around and look for your parcel instead of having it delivered to your address. We take your feedback very seriously and will share this internally to improve our service.
GOFO Netherlands.
Reply from GOFO Netherlands
Thank you for your wonderful review! We're delighted to hear you're happy with our fast service.
GOFO Netherlands.
Deserved 5 stars
Deserved 5 stars. Person delivered my parcel straight to the corridor despite it's heavy weight. I were getting big parcels two days in a raw and both days same guy did his job perfectly.
July 21, 2026
Reply from GOFO Netherlands
Bedankt voor je leuke recensie! Fijn om te horen dat de bezorger vriendelijk was en het pakket netjes heeft afgeleverd. We geven dit graag door aan ons team.
GOFO Nederland.
Reply from GOFO Netherlands
Bedankt voor je positieve feedback! Fijn om te horen dat je pakket goed en op tijd is bezorgd. We doen ons best om dit voor iedereen zo te houden.
GOFO Nederland.
The man who delivers my parcels are…
The man who delivers my parcels are always friendly and on time
July 15, 2026
Reply from GOFO Netherlands
Bedankt voor je leuke recensie! Fijn om te horen dat de bezorger vriendelijk was en het pakket netjes heeft afgeleverd. We geven dit graag door aan ons team.
GOFO Nederland.
Reply from GOFO Netherlands
Bedankt voor je leuke recensie! Fijn om te horen dat de bezorger vriendelijk was en het pakket netjes heeft afgeleverd. We geven dit graag door aan ons team.
GOFO Nederland.
Reply from GOFO Netherlands
Bedankt voor je leuke recensie! Fijn om te horen dat de bezorger vriendelijk was en het pakket netjes heeft afgeleverd. We geven dit graag door aan ons team.
GOFO Nederland.
Fast delivery
July 22, 2026
Reply from GOFO Netherlands
Bedankt voor je leuke recensie! Fijn om te horen dat de bezorger vriendelijk was en het pakket netjes heeft afgeleverd. We geven dit graag door aan ons team.
GOFO Nederland.
The delivery driver
The delivery driver, took away my package right in front of my nose, now the customer service is constantly copy and pasting the same message, acting like its my fault and i should look at the 'POD' without reading my email telling them to just call the delivery driver and confirm the story. Because it was an honest mistake, i want my items brought back to me. This is honestly just theft, and i will be looking at my legal options
Honestly disgusting how im being treated, and if u read on facebook, reddit, im not the only one
July 17, 2026
Unprompted review
Reply from GOFO Netherlands
Bedankt voor uw review. Het spijt ons te horen dat deze situatie zo is verlopen en dat u zich niet goed geholpen voelt. Wij nemen uw feedback serieus en zullen dit intern bespreken om onze service verder te verbeteren.
GOFO Nederland.
Reply from GOFO Netherlands
Bedankt voor uw positieve review en het delen van uw ervaring. Fijn om te horen dat u tevreden bent over de bezorging en service. Wij geven uw complimenten graag door aan onze bezorgers.
GOFO Nederland.
Very good curieor
July 14, 2026
Reply from GOFO Netherlands
Bedankt voor uw positieve review en het delen van uw ervaring. Fijn om te horen dat u tevreden bent over de bezorging en service. Wij geven uw complimenten graag door aan onze bezorgers.
GOFO Nederland.
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