HighLevel Reviews 13,725

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 5,671 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, patience, and extensive knowledge. Many highlight the excellent customer service, noting that representatives go above and beyond to provide clear explanations and resolve issues efficiently. The platform itself is often described as intuitive and functional, with a smooth user experience. However, some people were dissatisfied with the customer service, mentioning slow response times and unresolved issues that impacted their business operations. A few customers also experienced difficulties with the website, specifically with login page functionality and issues arising from custom code, which led to significant disruptions.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for their... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the patience, knowledge, and... See more

User experience

Customers generally report positive experiences with the user experience. Many reviewers found the platform... See more

Service

People report positive experiences with service. Customers frequently praise the helpfulness and efficiency... See more

Website

Consumers find the website to be a positive and versatile platform, with many praising the helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First of all - this is a great platform with a ton of functionality. Affordable and intuitive. Their free trial was super helpful and I just completed my onboarding call with Bhavna as a customer. She... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with Glenn today. He was incredibly patient and clear while helping me get my toll-free number compliant. He made sure every detail was set correctly and didn't rush t... See more

Company replied

Rated 5 out of 5 stars

I would give Michelle Mannays 10 Stars ⭐️ ⭐️ ⭐️ ⭐️⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️For her helping me to navigate through registration process. and the understanding. I had literally spent hours upon hours trying t... See more

Company replied

Rated 5 out of 5 stars

The support from the go high level team was excellent, super helpful getting me set up with everything I needed and to answer any questions I had. Tony Joshua was on the call with me and went above an... See more

Company replied


Company details

  1. Software Company

Written by the company

HighLevel is the premier all-in-one sales & marketing CRM with features ranging from: CRM, Form/Survey/Funnel/Websiite Builders, Email & SMS Automation, AI Chatbots & Voice AI, Estimates/Invoicing/Ecom, Reputation Management, Social Media Scheduling, and more! Unlimited Contacts and unlimited Users for a flat $97/month and if you're an agency, you can even white-label the platform and resell it as your own software!


Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Anushree with GoHighLevel, a great experience.

Anushree with GoHighLevel is very confident and capable. I had a great experience onboarding my A2P approved number with her assistance.

April 21, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Kyle, thank you! We’re glad Anushree made your A2P onboarding smooth and successful.

Rated 5 out of 5 stars

The reps are excellent

The reps are excellent. Great experience.

April 21, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi DeVan, thank you! We appreciate the kind words about our support team.

Rated 5 out of 5 stars

The support from the go high level team…

The support from the go high level team was excellent, super helpful getting me set up with everything I needed and to answer any questions I had. Tony Joshua was on the call with me and went above and beyond to make sure I had all the support I needed and to help me make the most of the software.

April 21, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Bailey, thank you for the great feedback! We’re glad Tony Joshua went above and beyond to support you.

Rated 5 out of 5 stars

Ashwin was amazing and professional

Ashwin was amazing and professional. He helped me to get started with my GHL Business and I am super excited to get thing rolling! Appreciate you Brother!

April 20, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Christopher, thank you! We’re excited to hear you’re getting started, and glad Ashwin made such a great impression.

Rated 5 out of 5 stars

Gurvinder was extremely knowledgeable…

Gurvinder was extremely knowledgeable and fast, he knew exactly how to help me resolve my issue. THANK YOU...

April 20, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Andy, thank you! We’re happy Gurvinder was able to resolve your issue quickly and effectively.

Rated 5 out of 5 stars

Thank you so very much

Thank you so very much. you have been helping me a lot!! appreciate it!
Thank you Prajwal

April 20, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Michelle, thank you so much! We’re glad Prajwal has been such a big help to you.

Rated 5 out of 5 stars

I have just finished a call with Meena…

I have just finished a call with Meena from Go High Level Support. She was excellent, polite, incredibly helpful. 10/10 she was fantastic, thank you for providing the Zoom call service for support.

April 20, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Jessie, thank you for the kind words! We’re happy Meena provided such a helpful and professional experience.

Rated 5 out of 5 stars

Enrique

Enrique, is the BEST, he spent time with me to really get a grasp on what I was doing. CLASS ACT!

Exceptional Work !!!

April 19, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Hosea, thank you! We’re thrilled Enrique took the time to understand your needs and deliver exceptional support.

Rated 5 out of 5 stars

Very helpful!

Prem was very helpful, patient, and kind. He worked diligently to troubleshoot issues with my website. Great customer service overall!

April 19, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Kenyata, thank you! We’re glad Prem was able to patiently troubleshoot and resolve your website issues.

Rated 5 out of 5 stars

Very helpful with a difficulty tghat I…

Very helpful with a difficulty tghat I could not solve after many hours Gurvinder solved it quickly and efficently

April 20, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Len, thank you for sharing! We’re glad Gurvinder was able to quickly solve something that had been taking a lot of time.

Rated 5 out of 5 stars

Great support

Great support, Gurvinder Singh did an awesome job!

April 19, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Alex, thank you! We appreciate your feedback and are glad Gurvinder delivered great support.

Rated 5 out of 5 stars

Gurvinder spent 2 hours with me and…

Gurvinder spent 2 hours with me and fixed my workflow for sending emails. He was a 10 out of 10, one of the best I have worked with.

April 19, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Lance, thank you for the amazing feedback! We’re thrilled Gurvinder was able to dedicate the time needed and deliver such a great result.

Rated 5 out of 5 stars

Great Service!

Ben was very nice and helped me with my problems and explained everything nice and clearly. Definitely one of the best!

April 19, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Sami, thank you! We’re glad Ben provided clear and helpful support.

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