HighLevel Reviews 13,755

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 5,559 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, knowledge, and patience, noting their ability to explain complex issues clearly and provide effective solutions. People consistently praise the customer service for being exceptional, with many appreciating the quick response times and the personalized approach to problem-solving. The overall user experience is described as smooth and efficient, with the platform being intuitive and offering extensive functionality. However, some customers also noted issues with customer service, mentioning instances of being disconnected during calls, having to re-explain problems to multiple agents, or experiencing slow resolution times. A few other people also felt that the company focuses more on new features than on supporting existing ones, leading to frustration when issues arise.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism, knowledge,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting many instances of professional,... See more

User experience

Users describe positive interactions with user experience, highlighting the helpfulness of support agents in... See more

Service

Consumers find service to be positive, with many praising the helpfulness and expertise of support agents.... See more

Website

People report positive experiences with the website. Customers find the platform an awesome place with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

She handled the call with care and educated me on everything I asked about. She approached the sale very professionally. I didn't object because I wasn't interested just low on funds. As a sales per... See more

Company replied

Rated 5 out of 5 stars

Just Got Off My Call With Pramodh R. Needless To Say It Was An Excellent Call. I Didn't Feel "Rushed"! He Answered & Illustrated ALL The Questions I Had Regarding High Level. He Also Was Ab... See more

Company replied

Rated 5 out of 5 stars

It was obvious Matt knew GHL well. He was able to show me how to set up my AI AGENT and explain the process and steps very well. I could tell he had done this before. He clearly possessed expertise i... See more

Company replied

Rated 5 out of 5 stars

First of all - this is a great platform with a ton of functionality. Affordable and intuitive. Their free trial was super helpful and I just completed my onboarding call with Bhavna as a customer. She... See more

Company replied


Company details

  1. Software Company

Written by the company

HighLevel is the premier all-in-one sales & marketing CRM with features ranging from: CRM, Form/Survey/Funnel/Websiite Builders, Email & SMS Automation, AI Chatbots & Voice AI, Estimates/Invoicing/Ecom, Reputation Management, Social Media Scheduling, and more! Unlimited Contacts and unlimited Users for a flat $97/month and if you're an agency, you can even white-label the platform and resell it as your own software!


Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Macy

Macy , was tremendously kind, efficient and patient during the all session, she replied to all my questions in a clear and specific way.

10/10

April 23, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Antonio, thank you for the 10/10! We’re glad Macy provided a clear, patient, and efficient session.

Rated 5 out of 5 stars

My onboarding specialist Pradeep

My onboarding specialist, Pradeep, was very special and thorough with his explanations, extremely patient with me as I am an enthusiastic beginner. I am very excited to get this up and running, and after today, I believe I am in good hands. Thank you, Pradeep and High Level.

April 23, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi there, thank you for sharing! We’re so glad Pradeep made your onboarding experience clear and supportive—excited for your journey ahead.

Rated 5 out of 5 stars

Had an issue wirh my domain stuck in…

Had an issue wirh my domain stuck in another sub account. One of their customer support reps was able to fix it for me. No headache and was super nice about it. GHL has been a great to me and my business. It is like no other.

April 22, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Mark, thank you for sharing! We’re glad the team was able to resolve your domain issue quickly and make the process hassle-free.

Rated 5 out of 5 stars

Thank you Prajwal

Prajwal was very patient in helping me understand the platform and how to get started. I came into the call with little to no knowledge and left feeling more confident about HighLevel.

April 22, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Adedolapo, thank you for sharing! We’re glad Prajwal helped build your confidence and get you started on the platform.

Rated 5 out of 5 stars

Bharti was AMAZING!!

Bharti was AMAZING!!! She was able to help me with a tech issue with connecting with tech that no one else could figure out after calling several times. THEN she helped me with my original concerns. She was clear and concise in her communication. She was extremely patient and professional in answering my questions and attending to my issues. Again, Bharti is AMAZING. A BIG THANK YOU, Bharti !!!

August 27, 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Hi there, thank you for the amazing feedback! We’re thrilled Bharti was able to resolve both your technical issue and original concerns—she’ll truly appreciate this.

Rated 5 out of 5 stars

Sam W. is the MAN!!!

Sam W. is amazing!! He helped us set up our business account. He connected our website, helped us register our business and understand workflows, lead capturing and all the things we need to be sucessful.

April 22, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Felipe, thank you so much! We’re glad Sam W. was able to help set everything up and get you on the right track for success.

Rated 5 out of 5 stars

Deekshith was extremely helpful with my…

Deekshith was extremely helpful with my needs to set correct permissions at the sub-account level. He was very friendly and knowledgeable. Quick and easy assistance!

April 22, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Krystal, thank you for your feedback! We’re glad Deekshith was able to help you get your sub-account permissions set up smoothly—he’ll appreciate the kind words!

Rated 5 out of 5 stars

Vishal to the RESCUE!

Vishal was great at assisting me and correcting the glitch that would not allow me to log in to the site properly. Finally, I can be off and running to build and manage my business! Thanks again Vishal,
Michelle

April 21, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Michelle, thank you for sharing! We’re so glad Vishal was able to step in and get that login issue resolved so you can get back to building your business—excited for what’s ahead for you!

Rated 5 out of 5 stars

Amtul Firdous was awesome

Amtul Firdous was awesome! The best GHL help i have had in 4 months!

April 22, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Michael, thank you! We’re thrilled to hear Amtul Firdous provided such a standout experience—especially after a few months. We’ll be sure to pass this along!

Rated 5 out of 5 stars

We resolved the issue of the facebook Integration

We resolved the issue of the Integration, and the support is very helpful. Meena Gangadhari is the best.

April 23, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Vince, thank you for the kind words! We’re glad your Facebook integration issue was resolved and that Meena Gangadhari provided such helpful support.

Rated 5 out of 5 stars

Tony was great

Tony was great, professional, help me set up lots of features, and highlevel really is the one to choose.

April 22, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Alex, thank you! We’re happy to hear Tony was able to help you get set up and make the most of the platform—appreciate the recommendation!

Rated 5 out of 5 stars

Sheenu-soni was very helpful and had a…

Sheenu-soni was very helpful and had a great attitude while we learned more about GHL.

April 22, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi there, thank you for the feedback! We’re happy to hear Sheenu Soni was helpful and made the learning experience a positive one.

Rated 5 out of 5 stars

Sheenu was amazing this morning

Sheenu was amazing this morning. Took me through my account and made sure I had a great overview of all the features needed for my business.

April 22, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Youbel, thank you for sharing! We’re glad Sheenu gave you a clear overview and helped you feel confident using the platform—she’ll appreciate this!

Rated 5 out of 5 stars

Thank you to Unnati Verma

Unnati Verma was amazing to work with. She took the time to listen to my issue and was very professional.

April 21, 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Samuel, thank you for sharing! We’re happy Unnati Verma provided a professional and attentive experience.

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