Gold Arts Sussex Reviews 307

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, helpfulness, and friendly demeanor, making every interaction pleasant and productive. Many people highlight the exceptional service, noting the team's ability to provide personalized advice, efficient repairs, and beautiful custom-made jewelry. Consumers are particularly impressed with the quality of the products, finding them to be competitively priced and exceeding expectations. However, some customers were dissatisfied with the product quality, specifically mentioning issues with earrings being of poor quality, described as having extremely thin gold and tiny butterfly backs.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the high quality of... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Service

Customers had positive experiences with service. Many reviewers praised the fantastic and excellent service,... See more

Quality

Reviewers highlight positive aspects of quality. Customers are delighted with the beautiful and stunning... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the competitive pricing, with... See more

Based on these reviews

Rated 5 out of 5 stars

Stop your search for the best jewellers in Brighton! Gold Arts is it. Special mention must go to Kim Hayward whose expertise and patient advice meant we left with 3 absolutely beautiful rings. We are... See more

Rated 5 out of 5 stars

Super helpful and competent staff made good my self done watch battery change by successfully replacing the watch back - there's a machine for it! No charge made and they are always our first destinat... See more

Rated 5 out of 5 stars

Tristan and Olly have been amazing, helping first with the settings on my rings, then a refurbish and repurposing of a ring for my husband. His late father's ring - which held great sentimental value.... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a lovely pre owned cartier ring with a lovely history and providence. Dean is extremely knowledgeable in this line of business with 40 years experience. Jo was absolutely... See more


Company details

  1. Jewelry Store
  2. Jewelry Appraiser
  3. Jewelry Designer
  4. Jewellery Manufacturer
  5. Watch Repair Service
  6. Watch Store

Written by the company

Gold Arts is family run professional jewellers based in Sussex, with stores in Brighton, Chichester and Eastbourne, each with an onsite goldsmith's workshop.


Contact info


4.9

Excellent

TrustScore 5 out of 5

307 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Fantastic service from Gold Arts

Fantastic service from Michelle Reed today.

A friend took my disabled husband into Gold Arts, the Lanes, Brighton to get my engagement ring checked and cleaned in advance of our wedding anniversary.

Not only did the get a chair for my husband to sit on as he can be very wobbly on his legs but managed to check it over and cleaned there and then.

I can’t believe how sparkly the whole ring looks.

Excellent service and would thoroughly recommend anyone to go there

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

The necklace locket and charm were…

The necklace locket and charm were received very well packed and beautifully presented very efficiently and quickly posted and arrived in plenty of time for my daughters birthday
I cannot thank you enough for being able to present them to her on her 60th birthday
She was so pleased with them and has worn them since she had them
Many thanks
Ivy Chandler

March 6, 2026
Rated 5 out of 5 stars

I recently purchased a lovely pre owned…

I recently purchased a lovely pre owned cartier ring with a lovely history and providence.

Dean is extremely knowledgeable in this line of business with 40 years experience.

Jo was absolutely great with photos and so pleasant to deal with.

The stock has excellent quality stock which is lovely to have in Eastbourne.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Called in with a vintage identity bracelet that had some charms on that I wanted removing. I was expecting to leave it there but was told it could be done there and then. 2 minutes later it was done. And really it couldn’t have been cheaper! I was speechless. Highly recommended 🙏🏻😊

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Iinherited my mums ring

I inherited my mums ring, which might not be at a premium but for me it is priceless!

As it was 2 sizes too big and well loved it needed re-sizing and a good polish.

I reached out to Gold Arts and they absolutely understood the sentimental value of my mums ring and they took care of it.

The finished ring fits perfectly and it looks stunning! I’m over the moon!

Thank you so much for treating this sentimental piece with such care and respect.

Highly recommended!

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Beautifully packaged

Beautifully packaged. Really happy. A little hick up with the Royal Mail delivery timing but Gold Arts were really helpful.

February 11, 2026
Rated 5 out of 5 stars

Surprised by so many high-end watches in Hove

While in Hove, having ventured across from Cooden Beach, I visited George Street and stumbled across Gold Arts with a vast array of high-end second hand watches at good prices.

I did have to use a bell to enter, and had a swift look around. The staff were welcoming and smiling, attentive without being pushy.

I wish I had more time, but can always visit again. Recommended.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and friendly staff

Super helpful and competent staff made good my self done watch battery change by successfully replacing the watch back - there's a machine for it! No charge made and they are always our first destination when we need a jeweller! George St Hove

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely good service.

I am extremely pleased with my online purchase from Gold Arts which was great value & was delivered free with Royal Mail special delivery. I was most pleased by the excellent customer service. I emailed with an enquiry about my order & received a reply in less than 20 minutes.

February 3, 2026
Rated 5 out of 5 stars

Fantastic service from Gold Arts…

Fantastic service from Gold Arts Brighton. Insurance valuation portfolio was very thorough, including photographs and very detailed assessment for each piece. Have also used the store's watch battery service, again first class. Can definitely recommend Gold Arts for all your jewellery and watch requirements.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from Michelle…

Great customer service from Michelle and Emma (again)
They are a great team, very helpful and talk through all the options.
I won't go anywhere else in the future and wholeheartedly recommend Gold Arts

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been going to Gold Arts for yeas

I’ve been going to Gold Arts for years after a recommendation from a friend who is a jeweller. They have been brilliant in remodelling old jewellery that I no longer wear, as well as custom making new items.
Last Saturday I went in with a couple of items that needed work, which the lovely Michelle helped me with and whilst I was there one of their fabulous Goldsmith’s (Joseph) very kindly straightened out my gold bangle and repolished it. It literally looks brand new!
Can’t recommend them highly enough.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

9ct Gold chain with diamond initial

Bought the 9ct gold chain with an initial in gold and diamonds. The recipient was delighted with their gift. The size is lovely as it is neat but big enough to see what it is. The thickness of the chain looks substantial compared to others I had been looking at. It catches the light so the overall effect is really pretty and stylish. It was well packaged too. Very pleased with the purchase.

January 6, 2026
Rated 5 out of 5 stars

Worthing Gold Arts - Great Service

I’ve used Worthing Gold Arts a few times now for purchases and repairs. Top notch service every time. Friendly and welcoming staff and nothing too much trouble. Will definitely be using again when I can/need to.

January 13, 2026
Unprompted review

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