Goldgenie Reviews 

21
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Absolute Scammers. Please stay away. Paid for a franchise and goods which never got delivered. They are coperate scammers. After defrauding us, they went into liquidation in order for us not to get an... See more

Rated 1 out of 5 stars

Pathetic, I have been waiting over two years to get a working phone from these people. Stay away is my advice they will ignore emails, demand more money and never deliver! Poor service, poor cus... See more

Rated 5 out of 5 stars

Many Company failed due to late delievery in online delievry market. Gold is one of them whose delievery is on time and there services are not end till delievery there there services are also after sa... See more

Rated 1 out of 5 stars

Absolute Scammers!! Stole $30k from me for nothing in return...should be reported and sued!!! Their franchise systems are absolutely bs!! Alot of sales are done though their website that you don't ha... See more

Company details

  1. Gift Shop

Written by the company

Goldgenie is the world’s premier gold-plating and customization brand, driven by award-winning entrepreneur Laban Roomes, invested in and supported by BBC Dragon’s Den James Caan. Since being founded in 1995, Goldgenie have established themselves as the go-to customization service for a number of blue-chip organisations – including Lexus, Honda, Toyota and Nokia – and as a global leader in the support of ethical mining. Founded on a unique and patented portable gold-plating technology, Goldgenie initially found a home in the automotive industry. Lexus, Bentley and Rolls-Royce were among the company’s first major clients, providing gold-plating services for exterior detailing, emblems, and interior aesthetics. The company went from strength to strength, establishing significant market presence among luxury car dealerships in the UK.


Contact info

2.2

Poor

TrustScore 2 out of 5

21 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.2

All reviews

(21)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolute Scammers

Absolute Scammers. Please stay away. Paid for a franchise and goods which never got delivered. They are coperate scammers. After defrauding us, they went into liquidation in order for us not to get anything back but they are still in business.. if you know what is good for you, run far away from Laban Roomes. He his a FRAUD. We paid like £35,000 for the franchise that has gone down the drain now.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended!

Highly Recommended!
I’ve been dealing with this company for a while, and they’ve always delivered what they promised. The products are luxurious, and the support team is always helpful.

January 23, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute Scammers!

Absolute Scammers!! Stole $30k from me for nothing in return...should be reported and sued!!! Their franchise systems are absolutely bs!!
Alot of sales are done though their website that you don't have access too and they don't share the profits or even let you know about your sales....total scam!!!

March 8, 2023
Unprompted review
Rated 1 out of 5 stars

Rubbish company

Rubbish company
Don’t deal with them they’re not serious they’re scammers.
Trust me don’t let yourself getting scammed from them like me.

July 26, 2023
Unprompted review
Rated 1 out of 5 stars

Pathetic,

Pathetic,

I have been waiting over two years to get a working phone from these people. Stay away is my advice they will ignore emails, demand more money and never deliver!

Poor service, poor customer service, poor quality workmanship.

November 4, 2023
Unprompted review
Rated 5 out of 5 stars

Skull ring transformed!!

Sent Goldgenie a skull ring I'd bought but it turned my finger green. They plated it and I'm very happy with the result - two year warranty too. Pity I can't upload a photo as it looks like a solid gold ring now!!

August 24, 2023
Unprompted review
Rated 5 out of 5 stars

My Ring looks like Brand New

Had the pleasure of dealing with Marcus recently as I wanted my gold ring re-plated.

Very good system for making the order as it’s all automated so you know every step of the way what’s happening.

Delivered a few days later and ring looks good as new.

Thank you and will definitely reuse in the future.

Thanks !

May 16, 2023
Unprompted review
Rated 2 out of 5 stars

Quality drops since last releases

Quality drops since last releases. So the quality of golden iPhones was way way more better as it is nowadays. We had a couple of phones from last batch and all had problems. I believe some parts are not original apple and that’s why quality is lower nowadays. Please fix this and we will be happy customers again.

June 6, 2021
Unprompted review
Rated 1 out of 5 stars

Goldgenie was good a few years ago

Goldgenie was good a few years ago. Nowadays they are just garbage. Super low quality on products. The gold hardly keep longer as a week. The iPhones aren’t even assembled correct and have some gap on the corners. You even can look inside. So it’s more like a 30$ Chinese replica iPhone as some luxury product. Replacement take months so please stay away from this place. I bought 2 phones and both are just super poor quality

July 17, 2020
Unprompted review
Rated 5 out of 5 stars

Order

Ordered a 24k Gold Rose for my partner, he loved it! Thank you, prompt delivery and it looks amazing.

February 21, 2020
Unprompted review
Rated 1 out of 5 stars

I just received my rosegold IphoneX …

I just received my rosegold IphoneX today from goldgenie。honestly i was shocked ...the Phone was covered with dust...the coating or the outer layer edge was not smooth at all and the color ... was lackluster (we all expect it to be shiny)....and it took two and half months to make and deliver

i am disappointed

January 15, 2018
Unprompted review
Rated 5 out of 5 stars

Quick Delievry And Early Response

Many Company failed due to late delievery in online delievry market. Gold is one of them whose delievery is on time and there services are not end till delievery there there services are also after sale. I and my friend prefer Gold genie at online Gold Plated mobile market.

November 7, 2016
Unprompted review
Rated 5 out of 5 stars

New Design For New Time

Goldgenie is the company that offer newly design for new time they offer moderated design of time being gold genie's designs are so impressive I love goldgenie

June 24, 2016
Unprompted review
Goldgenie logo

Reply from Goldgenie

Thanks Dear

Rated 5 out of 5 stars

Customization Gifts

Last Week my girlfriend had birthday i want to give her surprise gift the goldgenie provide me the chance the goldgenie customize the iphone back with her name Love goldgenie

June 22, 2016
Unprompted review
Goldgenie logo

Reply from Goldgenie

Thanks for trusting us.

Rated 5 out of 5 stars

The New Gold iPhone 6s Plus (5.5″) – Diamond RockStar

Goods simple process to identify and compare is cost and tariffs. Once decisions have been made there was good communication and specific information for the product in this company they deal with the best and with good behavior. I really Found Goldgenie that is in some best companies of the world they now adding gold to diamond new world of Iphones.

June 21, 2016
Unprompted review
Goldgenie logo

Reply from Goldgenie

Thanks Dear

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