Gold Investments Ltd Reviews 

750
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service, noting that their purchases arrive promptly and safely without any unexpected delays. Consumers find the website exceptionally easy to navigate, allowing them to place orders quickly and efficiently every single time. People often describe the staff as professional, helpful, and courteous, making every transaction feel smooth and straightforward. Though some customers experienced shipping issues or noted a frustrating lack of tracking facilities for their special deliveries. A few reviewers mentioned that temporary shipping problems or a lack of updates caused unnecessary anxiety before packages arrived.

What people talk about most

Service

Consumers find service to be positive, highlighting a consistently smooth, professional, and hassle-free... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

User experience

Reviewers express high satisfaction and positive feedback about user experience. Customers consistently... See more

Product

Clients share positive opinions on product quality, noting that everything delivers what it says on the tin... See more

Staff

Customers report extremely positive experiences with staff, highlighting trustworthy and reliable service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After seeing a recommendation on youtube and a short phone conversation I ordered some bullion through Gold Investments. Delivery was fast and without fault. Being able to touch your own real wealth... See more

Company replied

Rated 5 out of 5 stars

We had problems with our bank only certain amount could be released in one day, phoned you up to see if we could use two banks no problem and everything run smoothly after that had package on time ver... See more

Company replied

Rated 5 out of 5 stars

Very happy with purchase. Minor queries dealt with promptly and efficiently. Surprised by lack of tracking facility despite being Royal Mail special delivery. Had to contact company for delivery timef... See more

Company replied

Rated 5 out of 5 stars

Trust worthy, helpful, professional, friendly, polite and always courteous. I have dealt with them for many years and never had any problems with deliveries or anything else. A superb company.

Company replied


Company details

  1. Gold Dealer
  2. Gold and Silver Trading Company

Written by the company

Buy gold from one of the oldest family run gold bullion dealers in the UK - Trusted to buy & sell gold for over 40 years! Visit our gold shop in London or buy gold online or call the office on 0207 2837752. We will always try to price match or beat the general market's prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

750 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(750)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honest Brokers

After recommendations via maneco64, online reviews and related due diligence, I made a substantial purchase via Gold Investments Ltd, opting for storage.

Having never dealt with this company before, the value of goods involved and the associated transfer of funds, I was understandably 'twitchy' to say the least.

Having now met Simon Temple in person (and Oliver Temple via phone and e-mail) I can say that they are both reliable and honest brokers with a wealth of information on the gold market and investment strategies.

A very straightforward and honest company to deal with. Looking forward to future business with them.

Highly recommended

October 30, 2025
Unprompted review
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks very much for the great review ! Much appreciated

Rated 4 out of 5 stars

Reputable and conscientious - would use again

The company honoured the contract by delivering the full amount of physical silver I ordered - that has to count for something in the febrile precious metals environment of Autumn 2025.
Another positive of my experience of Gold Investments was that they gave the option of Royal Mail special delivery (it is the one Royal Mail service I still have faith in): I'm not sure I would have gone through with the purchase if doing so would have involved worrying about DPD just leaving the package on my doorstep...
The only negative to report is the fact of despatch of my order being two days later than was indicated on the website when I made the purchase. (That may well be understandable in the circumstances, but it did introduce anxiety until I received Royal Mail's notification of impending delivery.

September 30, 2025
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the review ! We did dispatch on time but unfortunately Royal Mail seemed to hang onto it for an extra day.

Rated 5 out of 5 stars

Very happy with purchase

Very happy with purchase. Minor queries dealt with promptly and efficiently. Surprised by lack of tracking facility despite being Royal Mail special delivery. Had to contact company for delivery timeframe, otherwise good experience. Parcel very well and securely wrapped - most impressed by this!

September 28, 2025
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the review Cathy !

Rated 5 out of 5 stars

Great service

Great service, quality products and fantastic comms all the way through.
Highly recommend!

September 25, 2025
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the review. - greatly appreciated

Rated 5 out of 5 stars

A great experience :)

After seeing a recommendation on youtube and a short phone conversation I ordered some bullion through Gold Investments. Delivery was fast and without fault.
Being able to touch your own real wealth is a wonderful feeling!

August 29, 2025
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the great review, Andy !

Rated 5 out of 5 stars

The whole experience was very smooth

The whole experience was very smooth. A really good company to deal with. They were ‘as good as gold’

September 4, 2025
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the great review - much appreciated

Rated 5 out of 5 stars

Easy

It was easy to find what i was looking for. Easy to order and pay for it and it was delivered to me promptly. I will definitely order again.

August 6, 2025
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks Simon - much appreciated !

Rated 5 out of 5 stars

I have dealt with Gold investments for…

I have dealt with Gold investments for a number of years. I have found them to be an efficient and honest organisation to deal with and always very responsible. First class organisation.

July 25, 2025
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks Michael, very much appreciated

Rated 5 out of 5 stars

Prompt delivery and excellent communication

Excellent experience. Ordered coins on-line late afternoon, had clear instructions emailed straightaway for the BACS payment details, further communication to say funds had cleared later that evening, then dispatch notification the next morning. Could not fault anything. Very happy with coins, securely and discreetly packaged and prompt delivery with signature. I will be using Gold Investments again and I have recommended them to others.

July 25, 2025
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the great review - glad you were happy

Rated 5 out of 5 stars

Gold investing made easy

Having watched Maneco64 on youtube who recommended this UK company for gold investments I looked them up and was tempted.
They have been very professional and helpful so have no problem recommending to others for their services.
Being able to store automatically was simple and any queries are replied to promptly by email...
Glad I chose them

January 1, 2025
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks Marc, much appreciated

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