Gold Investments Ltd Reviews 

750
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service, noting that their purchases arrive promptly and safely without any unexpected delays. Consumers find the website exceptionally easy to navigate, allowing them to place orders quickly and efficiently every single time. People often describe the staff as professional, helpful, and courteous, making every transaction feel smooth and straightforward. Though some customers experienced shipping issues or noted a frustrating lack of tracking facilities for their special deliveries. A few reviewers mentioned that temporary shipping problems or a lack of updates caused unnecessary anxiety before packages arrived.

What people talk about most

Service

Consumers find service to be positive, highlighting a consistently smooth, professional, and hassle-free... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

User experience

Reviewers express high satisfaction and positive feedback about user experience. Customers consistently... See more

Product

Clients share positive opinions on product quality, noting that everything delivers what it says on the tin... See more

Staff

Customers report extremely positive experiences with staff, highlighting trustworthy and reliable service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After seeing a recommendation on youtube and a short phone conversation I ordered some bullion through Gold Investments. Delivery was fast and without fault. Being able to touch your own real wealth... See more

Company replied

Rated 5 out of 5 stars

We had problems with our bank only certain amount could be released in one day, phoned you up to see if we could use two banks no problem and everything run smoothly after that had package on time ver... See more

Company replied

Rated 5 out of 5 stars

Very happy with purchase. Minor queries dealt with promptly and efficiently. Surprised by lack of tracking facility despite being Royal Mail special delivery. Had to contact company for delivery timef... See more

Company replied

Rated 5 out of 5 stars

Trust worthy, helpful, professional, friendly, polite and always courteous. I have dealt with them for many years and never had any problems with deliveries or anything else. A superb company.

Company replied


Company details

  1. Gold Dealer
  2. Gold and Silver Trading Company

Written by the company

Buy gold from one of the oldest family run gold bullion dealers in the UK - Trusted to buy & sell gold for over 40 years! Visit our gold shop in London or buy gold online or call the office on 0207 2837752. We will always try to price match or beat the general market's prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

750 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(750)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Silver coins :-(

A couple of my coins came a little tarnished which disheartened me

October 5, 2024
Gold Investments Ltd logo

Reply from Gold Investments Ltd

I’m sorry to hear that - if you had told us we would have replaced immediately ? Please contact the office and we can sort the swop out.

Rated 5 out of 5 stars

Great service

Great service, fast& efficient

September 25, 2024
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks very much for the review- much appreciated

Rated 5 out of 5 stars

Peace of Mind

Paid by BACS on the Tuesday Afternoon, my coins arrived on Wednesday morning at 9.00 am. You cannot beat that service for peace of mind. Using code manneco64, I even saved £95 on my order

October 2, 2024
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the great review ! Much appreciated

Rated 5 out of 5 stars

Fantastic

Fantastic
I'm always cautious with on line transactions so checked these reviews first, I didn't need to worry. Given price and instruction on line and posted Saturday. Just received payment from them at 11am on the Monday. No messing or quibbling. Very straight forward. Thank you.

September 23, 2024
Unprompted review
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the great review ! Glad you were happy with everything

Rated 5 out of 5 stars

Trust

Their Web site is easy to use and their response is quick. Initially I have phoned them to order but now I use them website now that they can be definitely trusted.

September 2, 2024
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks Ken, much appreciated

Rated 5 out of 5 stars

As far as selling bullion coins is…

As far as selling bullion coins is concerned, I cannot recommend Gold Investments Limited highly enough. From deciding to sell, to deposit of funds in my account was as far as I can ascertain, just under 24 hours.
Following the instructions given, the package was prepared, posted at the local Post Office at 1.12pm, arrived in London 10.44 am the following day, I received notification from Gold Investments that my order had been paid 10.51 am. When I checked my bank account around noon, the funds were there. Very impressive service, well done Gold Investments Limited.

September 9, 2024
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks so much for the great review !

Rated 5 out of 5 stars

This was my first purchase from Gold…

This was my first purchase from Gold Investments; I dealt with both Oliver and Simon who both demonstrated Integrity and honesty. I got the best prices, fast delivery and really helpful advice. No pushing, no hard selling. This is what 30 years in business provides. Thank You Oliver and Simon

August 8, 2024
Rated 5 out of 5 stars

Quick

Quick, easy, efficient. Would use again.

August 5, 2024
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the review - much appreciated !

Rated 5 out of 5 stars

Swift and smooth

Swift and smooth. Excellent business, highly recommended.

August 1, 2024
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the great review David !

Rated 5 out of 5 stars

A great experience

A superb experience. The service was fast and professional.

July 31, 2024
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks so much for the great review !

Rated 5 out of 5 stars

Excellent service

Excellent service. Oliver called to check details and completed my order the same day.

July 2, 2024
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the review - most appreciated !

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