The GoldMonkeys Reviews 

456
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being quick, efficient, and fair. People frequently highlight the speed of payment, with funds often transferred to bank accounts within hours or the same day. Reviewers found the prices offered to be very fair, often exceeding expectations and competitive. Many appreciated the professional, friendly, and honest communication from staff, with immediate responses to queries. The overall process is described as seamless and straightforward, from requesting postal packs to receiving payment. Consumers noted the company's honesty, honoring guaranteed prices even when market conditions changed or initial estimates differed. Many customers were pleasantly surprised by receiving more than expected due to accurate weighing or market price increases.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting the speed, efficiency, and... See more

Payment

Customers consistently note positive experiences with payment, frequently highlighting the speed and... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices offered to be fair,... See more

Staff

People report positive experiences with staff, consistently describing them as professional, thorough, and... See more

Response time

Customers consistently report positive experiences with response times, highlighting very fast communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service was slick. An instant quote. Easy to send the items. Immediate response to an email I sent. I was then advised that the value of the goods I sent was significantly more than my original qu... See more

Company replied

Rated 5 out of 5 stars

Wow just Wow, so quick and efficient, gathered up some broken gold jewellry and watches, no idea how much it totalled. I received a lot more than I ever expected, that was transferred to my bank accou... See more

Company replied

Rated 5 out of 5 stars

Honestly, everything went without a hitch from beginning to end. Great communication. I cannot fault anything. What was advised/promised was all honoured. In fact prices had gone up a little and so I... See more

Company replied

Rated 5 out of 5 stars

Very impressed with this company. I was really nervous about sending £800 worth of gold in an envelope and even questioned whether the online reviews were genuine. They sent me a pre paid envelope, I... See more


Company details

  1. Jewelry Buyer
  2. Gold and Silver Trading Company
  3. Gold Dealer

About The GoldMonkeys

Written by the company

GoldMonkeys: Sell Gold Online – Instant & Transparent Quotes & Top Prices.

The Most Transparent Gold Buyer in the UK.

We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.

With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.

High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.

That didn’t sit right with us.

So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:

✅ Get a market-leading price

🔒 Know your quote before sending your items

📦 Enjoy free, insured next-day delivery

💷 Avoid hidden charges — our quotes are honest and upfront

We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.

Contact info

4.9

Excellent

TrustScore 5 out of 5

456 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(456)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unbelievable service

Unbelievable service!
Their gold pack was sent out very quickly to me. I was made an offer the morning after I sent the gold to them in their pre paid pack. It was a great offer which I accepted by email. Within 15 minutes of my acceptance the monies were in my account. So efficient and easy. Thank you!

November 29, 2023
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Stephen,
Thank you so much for your review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Very helpful

Very helpful, fair and efficient. Transaction completed within a few days.

November 20, 2023
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Like others I was a little wary about selling my jewellery online. However, after much research I quickly realised that online buyers were offering far higher prices than the on street jewellers. GoldMonkeys prices and process looked attractive online compared with some of their online competition. I chatted with Michael online who gave me a quote there and then which he fixed such that it wouldn't go down and with the promise that if gold prices went up I would get the higher price along with a £10 bonus for a speedy return. With free postage included I knew that I would not find a better or fairer deal. Indeed within 2 days of posting off my gold in the supplied, insured envelope, Michael contacted me with a higher price than the initial quote as he advised me that the gold price had indeed increased over the preceding 24hours. The money was transferred to my account same day. GoldMonkeys are a very fair, open and honest company with great communication. I am already planning on looking out some more gold jewellery that I no longer wear to send to them. I have no hesitation in recommending them and Michael for making the process so easy and reassuring.

October 26, 2023
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Howie,
Thank you so much for leaving a review!
Best wishes,
The GoldMonkeys

Rated 5 out of 5 stars

Exerlent service

October 18, 2023
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mrs. Lindley
Thank you very much for your review! We're delighted you were haopy with our service.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Positive experience

Positive experience
I had some old gold jewellery/scrap to sell and decided to try selling it on line. After doing a Google search I found GoldMonkey, who had a lot of positive reviews on trustpilot, so decided to try them. I filled in my details online and received their return envelope within a couple of days. I posted my gold and received an email from Michael within a couple of days. I was happy with the amount he quoted. Once confirmed the money went into my account within a few hours. Very quick, efficient and most importantly trustworthy and reliable service. I will use them again when I have old jewellery to sell.

October 7, 2023
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Erika,
Thank you so much for your review! We're delighted you were happy with us.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

The GoldMonkeys are an excellent company.

The GoldMonkeys are an excellent company.
I have used them several times to sell my unwanted and no longer worn jewellery. They always offer very fair prices, and the money is paid immediately after accepting their offer. This time was no exception. The staff are always very pleasant and helpful too. I can highly recommend The GoldMonkeys.

October 4, 2023
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. McGregor,
Thank you very much indeed for your review! It's a pleasure to speak to you and we are delighted you are happy with the service.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

my first experience with goldmonkeys

My local post office insisted I paid for postage even though the envelope stated payment paid on receipt contacted goldmonkeys and they said they would refund postage. posted tuesday morning .Money in bank friday morning including refunded postage. excellant service

August 10, 2023
Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. Quick and painless. Money into my account with in 15 mins polite staff.

Thank you

June 29, 2023
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Lorraine
Thank you very much for your review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Really great company!

Michael was excellent, I was able to contact a person real Iy easily, and the service was really quick. Sent the bag Friday evening, money was paid by Monday morning.

June 21, 2023
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mr. Sinclair,
Thank you very much for your review! We will pass your feedback on to Michael and his manager.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

I received envelope to send my bits of…

I received envelope to send my bits of gold I returned and got an extra £10 for sending it back quickly I received quote which was a lot more than expected which I accepted and the money was in my bank the same day what a wonderful service Thank you Goldmonkeys

June 24, 2023
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mrs. Gilman,
We are delighted you were happily surprised by the quote and the timing! Thank you for taking the time to leave a review
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Really great company

Really great company! It’s always a little worrying sending something of value off to someone on the internet but I’m so glad I did! They were helpful and quick, we got the money within a hour of speaking to them with a quote. I recommend!

June 22, 2023
The GoldMonkeys logo

Reply from The GoldMonkeys

Hi Chelsea
Thanks so much for your review! We're delighted you were happy with us
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Excellent service ,reasonable price…

Excellent service ,reasonable price paid good communication and very very fast payment ,Highly recommended

June 20, 2023
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mr. Sears,

Thank you very much for your review!

Best wishes

The GoldMonkeys

Rated 5 out of 5 stars

Absolutely first class

Absolutely first class. Communication was great and the paying was pretty much instant. Highly recommend.

June 13, 2023
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mr. Coulson
Thank you very much for your review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Michael was excellent

Michael was excellent, I was able to contact a person really easily, and the service was really quick.
Sent the bag Friday evening, money was paid by Monday morning.

June 11, 2023
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Yeates
Thank you very much for your review! We'll pass that feedback onto Michael who will be delighted.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Fast efficient

June 1, 2023
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello
Thanks very much indeed for your review!
Best wishes
The GoldMonkeys

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