The GoldMonkeys Reviews 

456
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being quick, efficient, and fair. People frequently highlight the speed of payment, with funds often transferred to bank accounts within hours or the same day. Reviewers found the prices offered to be very fair, often exceeding expectations and competitive. Many appreciated the professional, friendly, and honest communication from staff, with immediate responses to queries. The overall process is described as seamless and straightforward, from requesting postal packs to receiving payment. Consumers noted the company's honesty, honoring guaranteed prices even when market conditions changed or initial estimates differed. Many customers were pleasantly surprised by receiving more than expected due to accurate weighing or market price increases.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting the speed, efficiency, and... See more

Payment

Customers consistently note positive experiences with payment, frequently highlighting the speed and... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices offered to be fair,... See more

Staff

People report positive experiences with staff, consistently describing them as professional, thorough, and... See more

Response time

Customers consistently report positive experiences with response times, highlighting very fast communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service was slick. An instant quote. Easy to send the items. Immediate response to an email I sent. I was then advised that the value of the goods I sent was significantly more than my original qu... See more

Company replied

Rated 5 out of 5 stars

Wow just Wow, so quick and efficient, gathered up some broken gold jewellry and watches, no idea how much it totalled. I received a lot more than I ever expected, that was transferred to my bank accou... See more

Company replied

Rated 5 out of 5 stars

Honestly, everything went without a hitch from beginning to end. Great communication. I cannot fault anything. What was advised/promised was all honoured. In fact prices had gone up a little and so I... See more

Company replied

Rated 5 out of 5 stars

Very impressed with this company. I was really nervous about sending £800 worth of gold in an envelope and even questioned whether the online reviews were genuine. They sent me a pre paid envelope, I... See more


Company details

  1. Jewelry Buyer
  2. Gold and Silver Trading Company
  3. Gold Dealer

About The GoldMonkeys

Written by the company

GoldMonkeys: Sell Gold Online – Instant & Transparent Quotes & Top Prices.

The Most Transparent Gold Buyer in the UK.

We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.

With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.

High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.

That didn’t sit right with us.

So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:

✅ Get a market-leading price

🔒 Know your quote before sending your items

📦 Enjoy free, insured next-day delivery

💷 Avoid hidden charges — our quotes are honest and upfront

We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.

Contact info

4.9

Excellent

TrustScore 5 out of 5

456 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(456)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great as usual

Great as usual, would highly recommend The GoldMonkeys to anyone who wants to sell gold or silver. Offer is always fair and as expected; very fast confirmation and payment.Thank you.

June 19, 2024
Rated 5 out of 5 stars

Very quick payment

Excellent service - very quick payment straight into my bank account once they'd received my gold - professional and trustworthy. The whole process was very easy without delays. I would definitely use Gold Monkeys again and recommend them to others!

June 2, 2024
Rated 5 out of 5 stars

Great service

Great service. Given a good value & paid into the bank account almost immediately. Will recommend to friends & family.

March 28, 2024
Rated 5 out of 5 stars

Excellent company

Really easy to use this service
Gold calculator was useful
Pre-paid envelope
£10 bonus for sending the gold quickly
Got more for the gold than expected and paid into my bank in less than 24hrs
Excellent company

March 27, 2024
Rated 5 out of 5 stars

Incredibly smooth service

I’m always conscious when it comes to online selling especially jewellery.

After reading all the positive reviews, I’ve decided to “take a risk” haha

But the whole process was so smooth snd reassuring.

Received prepaid and ensured envelope on Tuesday, sent goodies the same day and today (Wednesday) Ive been contacted to confirm the quote and got my money paid.

Wow! Super impressed!

March 27, 2024
Rated 5 out of 5 stars

It was so easy to use Gold Monkeys

It was so easy to use Gold Monkeys. I thought what they were offering was too good to be true but they sent my prepaid packaging, offered me. a super price quickly and soon after the money arrived in my account.

March 20, 2024
Rated 5 out of 5 stars

Really very professional service. I recommend it to everyone.

I was looking for websites where I could sell gold for quite a long time. Some companies selling gold had low prices, while others did not offer free shipping and insurance.
Then I found GoldMonkey.
After a telephone conversation, we immediately agreed on an offer satisfactory to both parties.
It also happened that my electronic scale was not that accurate.
When I sent the gold, I thought I would get the previously agreed price.
It turned out, however, that I received more money because
the gold weighed more due to the inaccuracy of my scale.
I am pleased with the honesty and professional approach to the costumers. I believe that the GoldMonkey company is very reliable and worth recommending to other people.

The money was transferred to my account in less than an hour.

I am very satisfied once again.

December 4, 2023
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mr. Wojtowiec,
Thank you very much for leaving a review!
Best wishes
The Goldmonkeys

Rated 5 out of 5 stars

Very satisfied customer

First time selling gold so I did some research first. I’m delighted I found Goldmonkey. The whole process was easy to follow and the staff were very helpful. Would highly recommend them.

December 8, 2023
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Stewart,
Thank you very much for your review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Company I have found that always keeps…

Company I have found that always keeps its word. I have used them multiple times. They are honest, clear and do exactly what they say on the tin. I recommend them to loads of people

November 30, 2023
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Taylor,
Thank you very much for your review!
Best wishes
The GoldMonkeys

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