The GoldMonkeys Reviews 

456
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being quick, efficient, and fair. People frequently highlight the speed of payment, with funds often transferred to bank accounts within hours or the same day. Reviewers found the prices offered to be very fair, often exceeding expectations and competitive. Many appreciated the professional, friendly, and honest communication from staff, with immediate responses to queries. The overall process is described as seamless and straightforward, from requesting postal packs to receiving payment. Consumers noted the company's honesty, honoring guaranteed prices even when market conditions changed or initial estimates differed. Many customers were pleasantly surprised by receiving more than expected due to accurate weighing or market price increases.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting the speed, efficiency, and... See more

Payment

Customers consistently note positive experiences with payment, frequently highlighting the speed and... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices offered to be fair,... See more

Staff

People report positive experiences with staff, consistently describing them as professional, thorough, and... See more

Response time

Customers consistently report positive experiences with response times, highlighting very fast communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service was slick. An instant quote. Easy to send the items. Immediate response to an email I sent. I was then advised that the value of the goods I sent was significantly more than my original qu... See more

Company replied

Rated 5 out of 5 stars

Wow just Wow, so quick and efficient, gathered up some broken gold jewellry and watches, no idea how much it totalled. I received a lot more than I ever expected, that was transferred to my bank accou... See more

Company replied

Rated 5 out of 5 stars

Honestly, everything went without a hitch from beginning to end. Great communication. I cannot fault anything. What was advised/promised was all honoured. In fact prices had gone up a little and so I... See more

Company replied

Rated 5 out of 5 stars

Very impressed with this company. I was really nervous about sending £800 worth of gold in an envelope and even questioned whether the online reviews were genuine. They sent me a pre paid envelope, I... See more


Company details

  1. Jewelry Buyer
  2. Gold and Silver Trading Company
  3. Gold Dealer

About The GoldMonkeys

Written by the company

GoldMonkeys: Sell Gold Online – Instant & Transparent Quotes & Top Prices.

The Most Transparent Gold Buyer in the UK.

We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.

With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.

High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.

That didn’t sit right with us.

So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:

✅ Get a market-leading price

🔒 Know your quote before sending your items

📦 Enjoy free, insured next-day delivery

💷 Avoid hidden charges — our quotes are honest and upfront

We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.

Contact info

4.9

Excellent

TrustScore 5 out of 5

456 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(456)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick and efficient service

Very quick and efficient service. I requested an envelope online which came very quickly. I packaged it off and within 2 days was given a quote which I accepted. The money was in my account the same day. Very happy.

July 4, 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ann,
Thank you very much for choosing us and taking the time to write a review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Fabulous

From start to finish the process was concise, organised and professional. Michael what can I say professional communication above and beyond.
Thankyou to all involved.
Regards
John

June 27, 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear John,
Thank you very much indeed for reviewing us and for your feedback about Michael, he will he delighted!
Best wishes,
The GoldMonkeys

Rated 5 out of 5 stars

Kept up to date at every step

Lots of websites for selling gold, but The Gold Monkeys stood out with excellent reviews, and good communications whenever I contacted them. I would definitely recommend based on my experience! 👍

April 28, 2025
Rated 5 out of 5 stars

Absolutely excellent service

Absolutely excellent service. Very nicely surprised what I got for old jewellery sat in a drawer. Money was paid within 24 hours of sending the items. 100% recommend

March 26, 2025
Rated 5 out of 5 stars

Excelente service, highly recommended

Excelente service provided, and I definitely recommend the company and would use again. Simple and easy to request the gold pack via website, which arrived within 2 days a prepaid and insured envelope. Prepared and sent the envelope back to GoldMonkeys. Within 24h they’ve sent an offer and paid after my acceptance.

March 21, 2025
Rated 5 out of 5 stars

Brilliant service

Brilliant service ! I sent a gold bracelet I no longer needed. They sent me an offer within 2 days and the money went straight into my bank. I would definitely use The GoldMonkeys again. 5*
Great job guys xxx

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

So easy to deal with.

So easy to deal with.

They sent a pre paid plastic envelope, I sent my items in.

Quoted me the day after, money was in the bank the same day I accepted the quotation.

January 31, 2025
Rated 5 out of 5 stars

Very quick and fast transaction.

Very quick and fast transaction.. responsive and trustworthy company.as i am using it for the first time and it went really great ..i wasn't expecting such quote as it was higher than my expectation.Thanks again and would definitely recommend

January 17, 2025
Rated 5 out of 5 stars

Really quick and easy transaction

Really quick and easy transaction. They were also really happy to help with any issues I had and were great at communicating with me. Would definitely recommend

January 5, 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Sir / Madam

Thank you very much indeed for your review!

Best wishes

The GoldMonkeys

Rated 5 out of 5 stars

Excellent communication with Michael…

Excellent communication with Michael from start to finish. He explained everything in detail on an email. The money was paid into my account straight away & was the best offer given from a number of other companies I’d also looked at.
I would highly recommend Gold Monkeys to anyone looking to sell their gold.

August 12, 2024
Rated 5 out of 5 stars

Trust them completely …

I’ve used GoldMonkeys on a few occasions now. Never had an issue. The price offered has always been fair and upon my confirmation, paid into my account immediately.

July 23, 2024
Rated 5 out of 5 stars

Straightforward process

Straightforward process. Happy with the price quoted. Once I had accepted the quote the money was in my account an hour and a half later.

July 12, 2024

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