The GoldMonkeys Reviews 

456
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being quick, efficient, and fair, making the entire process smooth and straightforward. Many people highlight the exceptional speed of payment, with funds often transferred to bank accounts within hours of accepting an offer. Reviewers also frequently commend the company for offering very fair and competitive prices, often exceeding initial expectations. The staff receives consistent praise for their professionalism, friendliness, and quick, helpful communication. Many customers appreciate the transparency and honesty throughout the process, including honoring quotes even when market prices fluctuate.

What people talk about most

Service

Consumers find service to be positive, highlighting its speed, efficiency, and professionalism. Reviewers... See more

Payment

Reviewers mention positive feedback about payment, frequently highlighting its speed and efficiency.... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices offered to be very fair and... See more

Staff

People report positive experiences with staff, consistently describing them as professional, thorough, and... See more

Response time

Customers consistently note positive experiences with response time, highlighting very fast communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service was slick. An instant quote. Easy to send the items. Immediate response to an email I sent. I was then advised that the value of the goods I sent was significantly more than my original qu... See more

Company replied

Rated 5 out of 5 stars

Wow just Wow, so quick and efficient, gathered up some broken gold jewellry and watches, no idea how much it totalled. I received a lot more than I ever expected, that was transferred to my bank accou... See more

Company replied

Rated 5 out of 5 stars

Honestly, everything went without a hitch from beginning to end. Great communication. I cannot fault anything. What was advised/promised was all honoured. In fact prices had gone up a little and so I... See more

Company replied

Rated 5 out of 5 stars

Very impressed with this company. I was really nervous about sending £800 worth of gold in an envelope and even questioned whether the online reviews were genuine. They sent me a pre paid envelope, I... See more


Company details

  1. Jewelry Buyer
  2. Gold and Silver Trading Company
  3. Gold Dealer

About The GoldMonkeys

Written by the company

GoldMonkeys: Sell Gold Online – Instant & Transparent Quotes & Top Prices.

The Most Transparent Gold Buyer in the UK.

We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.

With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.

High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.

That didn’t sit right with us.

So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:

✅ Get a market-leading price

🔒 Know your quote before sending your items

📦 Enjoy free, insured next-day delivery

💷 Avoid hidden charges — our quotes are honest and upfront

We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.

Contact info

4.9

Excellent

TrustScore 5 out of 5

456 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(456)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best gold buyers

I've sold gold to Gold Monkeys twice now, always a good price and the money is always paid in fast... plus they give you an extra £10 if you sell at least £150 worth of gold and send it to them within 48 hours of receiving the gold pack. 😁

November 16, 2025
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello
Thank you very much indeed for your review and for choosing us again!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Hassle free and first class service

Hassle free, swift and transparent service. Great communication and super fast payment.

November 16, 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello

Thank you very much indeed for leaving us a review!

Best wishes

The GoldMonkeys

Rated 5 out of 5 stars

Good price and good communication

Good price and good communication! Two main things in a deal!! I would definitely use them again..

October 30, 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mr. Riley,
Thank you very much indeed for your review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Wow just Wow SUPER GOLDMONKEYS

Wow just Wow, so quick and efficient, gathered up some broken gold jewellry and watches, no idea how much it totalled. I received a lot more than I ever expected, that was transferred to my bank account within a few hours of receiving the confirmed value. Soo impressed I have found more bits sitting in drawers that never seen the light of day so have requested another Special Delivery bag to send that off. If you want to sell broken gold or silver for any reason I totally recomend The Gold Monkeys 5 STARS

October 24, 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Eve,
Thank you very much for your review and we're delighted you chose to use us a second time!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Had 3 quotes and GoldMonkeys were the…

Had 3 quotes and GoldMonkeys were the highest! Fast response and fast money transfer. Will definitely go back!

October 22, 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Karolina,
Thank you very much indeed for leaving us such a positive review! We're delighted you were happy.
Best wishes,
The GoldMonkeys

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. Simple to send my items. Quick payment. Will use again.

October 20, 2025
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Andrew,
Thank you very much!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Really fast and honest service

Really fast and honest service, would definitely recommend 👌

October 17, 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Chris,
Thank you very much indeed for leaving us a review! Glad you were happy with us.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Reliable honest people

Dugout some more items that were shut away in a draw and found the service from Gold Monkeys to be just as good as previously. Good communication, excellent valuation and quick payment. Thoroughly recommend using this company over any other on the web.

October 15, 2025
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mr. Childes,
Thank you very much for leaving us such a kind review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Incredibly impressed!

Really impressed with the full experience. The quote I got was higher than three other stores I tried (jeweller and pawnbroker) and I received the postal bag within a few days. I sent my gold and next day got an email to say it weighed more than I thought and the price of gold had gone up since my quote, so I received an extra £100 roughly. I received the money within an hour of the email. Incredibly impressed with their honesty and how easy the service was. Would 100% use again.

October 8, 2025
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Rebecca,
Thank you very much indeed for your review, we were delighted to offer you more than you were expecting!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Easy as anything from start to finish

Easy as anything from start to finish, couldn’t believe how good this company is! Paid in money as soon as I’d confirmed I was happy to accept the offer!👍😍👌🙏 Thank you Gold Monkeys.

October 8, 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mags,
Thank you very much indeed for your review!
Best wishes,
The GoldMonkeys

Rated 5 out of 5 stars

Amazing service & price!!!

Amazing service & price!!!! Posted Wednesday PM, email for price of gold Friday morning & money in my account by 12pm.
Will definitely use again.
Thank you :)

September 12, 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello
Thank you very much for your review! We're delighted you were happy with us.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Very impressed with this company

Very impressed with this company. I was really nervous about sending £800 worth of gold in an envelope and even questioned whether the online reviews were genuine. They sent me a pre paid envelope, I posted my bracelet at the post office, got a receipt and 2 days letter, I received an email with their offer. I accepted it and within minutes the money was in my account. Excellent.

August 22, 2025
Rated 5 out of 5 stars

Excellent service

Excellent service, would use again. Price quoted was price paid out, plus bonus £10 for quick return.

August 1, 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Richard,
Thank you very much for choosing us and for leaving a review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Fantastic service

Ordered my pack, it came within two days. Popped my gold in and posted the same day, by the following evening I had the money in my account.
Fantastic service from start to finish.
Thank you

July 25, 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Sir/Madam,
Thank you very much for your kind review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Got a very competitive quote for my…

Got a very competitive quote for my gold and within 48 hours of this quote the money was in my account. Free postage was supplied and the whole experience was completely hassle free. Will be using them again. Highly recommended.

July 23, 2025
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Matt,
Thank you very much for leaving a review, and for recommending us!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Sent me pre paid envelope quickly

Sent me pre paid envelope quickly
Sent off gold had offer and money in bank withim 48 hrs after sendin ..

July 11, 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Scott,
Thanks very much indeed for your review, we're delighted you were happy with the service you received!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

5 Stars All Round!

Absolutely wonderful service throughout. First initially enquired and asked for a pack to be sent, came after a few days - pack comes with Special Delivery pre paid postage so its all quick and takes little to no time at all! Got quoted and asked if I wanted the offer. When I accepted the offer the money was in my account within a few hours. Great company, great service. Will definitely be using again!

July 4, 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Sian,
Thank you so much for your feedback! We're delighted that you found the service simple and you were happy.
Best wishes,
The GoldMonkeys

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