The GoldMonkeys Reviews 

455
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being quick, efficient, and fair, making the entire process smooth and straightforward. Many people highlight the exceptional speed of payment, with funds often transferred to bank accounts within hours of accepting an offer. Reviewers also frequently commend the company for offering very fair and competitive prices, often exceeding initial expectations. The staff receives consistent praise for their professionalism, friendliness, and quick, helpful communication. Many customers appreciate the transparency and honesty throughout the process, including honoring quotes even when market prices fluctuate.

What people talk about most

Service

Consumers find service to be positive, highlighting its speed, efficiency, and professionalism. Reviewers... See more

Payment

Reviewers mention positive feedback about payment, frequently highlighting its speed and efficiency.... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices offered to be very fair and... See more

Staff

People report positive experiences with staff, consistently describing them as professional, thorough, and... See more

Response time

Customers consistently note positive experiences with response time, highlighting very fast communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service was slick. An instant quote. Easy to send the items. Immediate response to an email I sent. I was then advised that the value of the goods I sent was significantly more than my original qu... See more

Company replied

Rated 5 out of 5 stars

Wow just Wow, so quick and efficient, gathered up some broken gold jewellry and watches, no idea how much it totalled. I received a lot more than I ever expected, that was transferred to my bank accou... See more

Company replied

Rated 5 out of 5 stars

Honestly, everything went without a hitch from beginning to end. Great communication. I cannot fault anything. What was advised/promised was all honoured. In fact prices had gone up a little and so I... See more

Company replied

Rated 5 out of 5 stars

Very impressed with this company. I was really nervous about sending £800 worth of gold in an envelope and even questioned whether the online reviews were genuine. They sent me a pre paid envelope, I... See more


Company details

  1. Jewelry Buyer
  2. Gold and Silver Trading Company
  3. Gold Dealer

About The GoldMonkeys

Written by the company

GoldMonkeys: Sell Gold Online – Instant & Transparent Quotes & Top Prices.

The Most Transparent Gold Buyer in the UK.

We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.

With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.

High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.

That didn’t sit right with us.

So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:

✅ Get a market-leading price

🔒 Know your quote before sending your items

📦 Enjoy free, insured next-day delivery

💷 Avoid hidden charges — our quotes are honest and upfront

We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.

Contact info

4.9

Excellent

TrustScore 5 out of 5

455 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(455)

137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

My gold and silver was received and a quote sent the day after Id sent it in the post. The quote was higher than originally given which was a nice surprise plus I got an extra £10 for sending the gold within 48hours. The payment was in my account the same day ! Very impressed with their service.

December 19, 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Samantha
Thank you very much indeed for tour review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

karen

Very fast and professional and the offers are very good

December 12, 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Karen,
Thank you very much indeed for taking the time to leave a review and for your kind words!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Five star

Needed money for xmas and had an old gold ring that was just lying in box, I got in touch with these guys and they sent out an insured mail bag to send my gold into get a quote and within 1 day I had my very very fair money in my account ⭐️⭐️⭐️⭐️⭐️

December 12, 2025
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Reply from The GoldMonkeys

Dear Mr. Anderson,
Thank you very much for choosing us and foe leaving a review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Just brilliant really

Honestly, everything went without a hitch from beginning to end. Great communication. I cannot fault anything. What was advised/promised was all honoured. In fact prices had gone up a little and so I ended up with more than I had hoped. Having never sold my jewellery before , I was apprehensive about selling online but I would not hesitate to deal with them again and also to recommend them to others.

December 12, 2025
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello
We are so happy that you had a good experience dealing with us. Thank you for choosing the GoldMonkeys!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Perfect

Perfect process. Had an amazing increased quote the same day they received the gold. Defo recommend

December 12, 2025
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Reply from The GoldMonkeys

Dear Ms. Jones,

We're delighted you were happy with us!

Best wishes

The GoldMonkeys

Rated 5 out of 5 stars

Perfect from start to finish

Perfect from start to finish. Was a little concerned doing this via post vs high street but Michael and Gold Monkeys made this process as smooth as it possibly could go with outstanding communication. If your considering a online gold buyer, then stick with these as you wont be disappointed!!

December 4, 2025
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Reply from The GoldMonkeys

Dear Mr. Hobbs,

We're delighted you were happy with Michael and GoldMonkeys!

Best wishes

The GoldMonkeys

Rated 5 out of 5 stars

A very trustworthy company

A very trustworthy company. I sent them an item that I thought wasn't very valuable, and they were honest, valuing it much more and even updating the gold price, which had risen in the days between sending and receiving the envelope. Excellent service. I recommend them and wish them much success.

December 3, 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Chandelier,

Thank you very much for your review; we pride ourselves on our honesty so are delighted you were happy with us

Best wishes

The GoldMonkeys

Rated 5 out of 5 stars

Wow!

Wow - I thought good olde fashioned service had died!
Great company
Pre paid envelope was posted to me weds
I posted back on thurs
I got paid friday!
Whats not to like!

November 28, 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mel,
Thank you very much indeed for your review! We try and do the very best by every customer so it's wonderful when we can make a difference. Your review will mean a great deal to the team.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Amazing customer service - five stars plus!

Fantastic customer service, communication and price - thank you.

November 24, 2025
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Reply from The GoldMonkeys

Dear Suzanne,
Thank you so much for leaving a review, we are delighted you were happy with your service!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Excellent service,easy to use.

Excellent service,easy to use.
Would highly recommend if you have old unused gold.

November 21, 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Paula,
Thank you very much indeed for recommending us!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Fantastic service

Fantastic service, so quick and effortless. Would definitely use them again and recommend.

November 19, 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Janette
Thank you very much indeed for your review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Fantastic service

Wow! If I hadn't read about GoldMonkeys in the Telegraph, I probably wouldn't have trusted the service. Within 24 hours I have received a great payout direct to my bank account for some old gold jewellery which had been stuck in the drawer for years. Excellent service and communication. Highly recommended.

November 19, 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Pass
Thank you very much for your review, we're delighted that word is getting out about us!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Thankyou Micheal at Gold Monkeys

Thankyou Micheal at Gold Monkeys
Very personable
A very competitive offer
Extremely prompt with payment
Will definitely use again

November 17, 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Paine
Thank you very much for your kind words! We will pass on your feedback to Michael.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

We have used GoldMonkeys twice now and…

We have used GoldMonkeys twice now and on both occasions the transaction has been both a pleasure and very fast, once agreed your funds are in the bank within a couple hours! Michael was a pleasant and professional person to deal with. Oh, and there is an extra £10 for an early response. Win, win!

November 16, 2025
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mr. Miller,

Thank you very much for choosing us a second time!

Best wishes

The GoldMonkeys

Rated 5 out of 5 stars

Quick and easy

Quick and easy , prepaid envelope for tracking .Even let me know prices had gone up and adjusted my quote accordingly.

November 16, 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Gabrielson,

Thank you very much for your kind review!

Best wishes

The GoldMonkeys

Rated 5 out of 5 stars

The best gold buyers

I've sold gold to Gold Monkeys twice now, always a good price and the money is always paid in fast... plus they give you an extra £10 if you sell at least £150 worth of gold and send it to them within 48 hours of receiving the gold pack. 😁

November 16, 2025
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello
Thank you very much indeed for your review and for choosing us again!
Best wishes
The GoldMonkeys

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