The GoldMonkeys Reviews 

454
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being quick, efficient, and fair, making the entire process smooth and straightforward. Many people highlight the exceptional speed of payment, with funds often transferred to bank accounts within hours of accepting an offer. Reviewers also frequently commend the company for offering very fair and competitive prices, often exceeding initial expectations. The staff receives consistent praise for their professionalism, friendliness, and quick, helpful communication. Many customers appreciate the transparency and honesty throughout the process, including honoring quotes even when market prices fluctuate.

What people talk about most

Service

Consumers find service to be positive, highlighting its speed, efficiency, and professionalism. Reviewers... See more

Payment

Reviewers mention positive feedback about payment, frequently highlighting its speed and efficiency.... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices offered to be very fair and... See more

Staff

People report positive experiences with staff, consistently describing them as professional, thorough, and... See more

Response time

Customers consistently note positive experiences with response time, highlighting very fast communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service was slick. An instant quote. Easy to send the items. Immediate response to an email I sent. I was then advised that the value of the goods I sent was significantly more than my original qu... See more

Company replied

Rated 5 out of 5 stars

Wow just Wow, so quick and efficient, gathered up some broken gold jewellry and watches, no idea how much it totalled. I received a lot more than I ever expected, that was transferred to my bank accou... See more

Company replied

Rated 5 out of 5 stars

Honestly, everything went without a hitch from beginning to end. Great communication. I cannot fault anything. What was advised/promised was all honoured. In fact prices had gone up a little and so I... See more

Company replied

Rated 5 out of 5 stars

Very impressed with this company. I was really nervous about sending £800 worth of gold in an envelope and even questioned whether the online reviews were genuine. They sent me a pre paid envelope, I... See more


Company details

  1. Jewelry Buyer
  2. Gold and Silver Trading Company
  3. Gold Dealer

About The GoldMonkeys

Written by the company

GoldMonkeys: Sell Gold Online – Instant & Transparent Quotes & Top Prices.

The Most Transparent Gold Buyer in the UK.

We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.

With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.

High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.

That didn’t sit right with us.

So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:

✅ Get a market-leading price

🔒 Know your quote before sending your items

📦 Enjoy free, insured next-day delivery

💷 Avoid hidden charges — our quotes are honest and upfront

We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.

Contact info

4.9

Excellent

TrustScore 5 out of 5

454 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(454)

136 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely brilliant keep up the good…

Absolutely brilliant keep up the good work my gold I weighed and they come back and said my gold was weighed incorrectly
In fact their scales were more accurate than mine resulting in more money!! What company would pay more! These guys are truly above board money is super fast in to account
Don’t go anywhere else

February 7, 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mr. Sanders,
Thank you very much indeed for leaving a review and we are delighted you were happy with our service and would recommend us!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Great communication

Great communication
Excellent quote and paid exactly as promised
Will use again

February 5, 2026
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Reply from The GoldMonkeys

Hello
Thank you very much for your feedback, and it is great to hear that you would choose us again!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Excellent fast and very fair service

Excellent fast and very fair service. Despite gold and silver prices falling 15% they honoured their online guaranteed price which was the best quote I had received. The payment was made into my bank account within 24 hours of them receiving my items. Thank you so much.

February 3, 2026
Unprompted review
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Reply from The GoldMonkeys

Hello
Thank you very much for your review and we were happy to honour our guaranteed prices for you!
Best wishes
The GoldMonkeys

Rated 2 out of 5 stars

Process not as clear as it should be

The service is fast and the paperwork straightforward, but the process for testing jewellery is not clearly explained. My earrings were returned dismantled and missing the diamond, which caused significant upset. While the gold was valued fairly, the loss of sentimental items highlights that the website and consent forms do not make the consequences of stone removal obvious. Good customer communication could prevent this in the future.

January 29, 2026
Unprompted review
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Reply from The GoldMonkeys

Dear Riya,

Thank you very much for taking the time to leave a review. We’re sorry that this experience did not meet your expectations.

For clarity for anyone reading, our service is based solely on the precious metal content of items received. As part of the testing process, stones — including small diamonds — are removed and discarded. This is standard across the industry, as such stones generally have no resale value. This process is explained before submission across our website, throughout the submission journey, within the signed consent declaration, and in our Terms & Conditions, all of which must be acknowledged before a pack can be requested or the gold processed. We also state in multiple places on our website that if a customer wishes to keep any stones, they should remove them before sending items to us.

For context, the items sent to us were a pair of earrings containing 0.48g of 9ct gold, which equates to approximately 0.18g of pure gold — less than one-fifth of the weight of a typical paperclip. This is an exceptionally small quantity of gold; no other online gold buyer we are aware of sends free, fully insured packs for quantities under 10g, and most charge a mandatory £15 return fee.

On the day the items were received, the intrinsic market value of 0.48g of 9ct gold was £22.14. While we understand that the earrings originally cost significantly more to purchase, gold valuations are based solely on precious metal content rather than original purchase price or sentimental value. To help customers assess this in advance, we provide a calculator at the top of our homepage that gives an instant, minimum guaranteed quote. If gold prices rise between a quote being locked in and receipt of a customer’s gold, we increase the quote accordingly. In this instance, a quote was not locked in prior to sending the items. To our knowledge, we are the only online gold buyer that provides guaranteed quotes in this way, without hidden adjustments later in the process.

When you explained how unhappy you were with the outcome, we asked what resolution would feel fair to you. You requested a £100 payment by cheque, which is more than four times the intrinsic value of the gold. We agreed to this as a goodwill gesture, believing there had been a genuine misunderstanding of the process, and the cheque was posted and received the following day, along with the returned items.

We responded to all of your emails within minutes and aim to operate in an honest and open way, with clear and transparent communication around our processes.

We take transparency seriously and appreciate all customer feedback.

Best wishes

The GoldMonkeys

Rated 5 out of 5 stars

Highly recommend

Highly recommend, very easy to use. Paid an increased price based on gold pricing rising from minimum quote to day of receipt. Paid into bank account on the same day as acceptance of valuation.

January 28, 2026
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Reply from The GoldMonkeys

Dear Ms. Elkins,
Thank you very much for your review! We are always happy to increase a quote if the gold price has gone up, but will honour it for seven days even if the price decreases.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Don’t look anywhere else…

Did a google search of companies that bought gold and found this diamond company. Customer service with queries that I had dealt with promptly and without fuss.
Great job, thank you

January 28, 2026
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Reply from The GoldMonkeys

Dear Brian,
Thank you very much for leaving a review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

I had a few bits of gold to sell so…

I had a few bits of gold to sell so mentioned to my mum if she had anything she no longer wanted now is the time as sadly largely due to the wars going on around the globe the price of gold has risen considerably.

The company I have used previously for some reason were only accepting bullion coins and no scrap gold temporarily so I started researching other people to sell to.
After looking at many, researching thier policies and reviews here I decided on goldmonkeys due to their transparent policies and excellent reviews.

And I am very glad I did. I spoke to Michael on Friday as I had a couple of questions regarding my gold which he was more than happy to help with.
The prepaid envelopes arrived on Saturday, I posted the gold to them on Monday and had the money in my bank by Wednesday morning.

I really could not ask for better service and I was very happy with the money I was paid as they were better than their word. I would not hesitate to use them again and would be more than happy to recommend them friends and family.

January 28, 2026
Unprompted review
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Reply from The GoldMonkeys

Dear Kelley,
Thank you very much for your kind words!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Excellent service

Good communication. Price increased from initial quote, which was great. Prompt service all round. Would highly recommend.

January 28, 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Ellis,
Thank you very much indeed for your kind review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

I would definitely recommend this company

I posted my packet in the afternoon and less than 24 hours later the money was in my account.
I would absolutely recommend this company.

January 28, 2026
Unprompted review
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Reply from The GoldMonkeys

Dear Ms. Ellis,
Thank you very much for your review! We were happy your transaction was quick and smooth.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

First Class

I was so pleased Gold Monkeys were referred to me by a friend. The service offered was first class from start to finish. Michael was extremely helpful with excellent communication.
I have no hesitation in recommending Gold Monkeys to anyone.

January 28, 2026
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Reply from The GoldMonkeys

Dear Susie,

Thank you very much indeed for your kind words and we are delighted you were happy. Your friend could get £20 for recommending you to us, if you just want to let us know his or her name by email or WhatsApp!

Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Great Service

Great Service - very smooth transaction and fast payment.
Thoroughly recommended.

January 28, 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mr. Walsh,
Thank you very much for your review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Very happy!

Speedy, transparent and efficient.
My pack was sent to me quickly, it had clear instructions and was easy to send back.
I got a very good quote for my gold, no charges or fees.
Once I accepted the offer, the money was in my account within the hour.
Great service, would highly recommend.

January 22, 2026
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Reply from The GoldMonkeys

Dear Vic,
Thank you very much for reviewing us!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Would 100% recommend

Would 100% recommend. So easy to do! Put my gold weight online, had a quote. Also informed the value of gold had increased since my quote, then received an amended quote. Postage bags came, sent off and an email received to say received and processing! Money was in my bank in no time. I was nervous sending a lot of gold rings, but researched and looked at the reviews! Their price was the best as I did shop around, plus the more gold, the price goes up! Thank you so much.

January 21, 2026
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Reply from The GoldMonkeys

Hello
Thank you very much for writing a review! We do indeed pay more, the more tou send in, and are delighted to do so.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

These people are the best if you want to sell your gold.

I had doubts and concerns as I've never used anything like this before but the reviews were good and the prices paid seemed to be the best around. I was reassured all along the way. My constant messages were answered almost immediately with a personal, friendly reply. I had nothing to worry about at all. They paid me far more than I was expecting, almost immediately after I had agreed the offer. I will definitely recommend and use again. Thank you.

January 21, 2026
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Reply from The GoldMonkeys

Dear Ms. Steer,
Thank you very much for writing a review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Amazing service

Amazing service! Absolutely seamless process. On receipt of my gold I was paid the price quoted and the funds were in my bank as soon as I accepted the offer. I was quoted 50% of the price by a high street jeweler so I’m very pleased with this service and would highly recommend for selling unwanted gold items.

January 14, 2026
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Reply from The GoldMonkeys

Dear Miss Carroll,
Thank you very much indeed for your kind review! We're glad that you got a higher price with us than with the high street shops.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Good service from GoldMonkey

The service I received from GoldMonkey was quick, efficient, and very fair. The price they paid me was more than initially offered as the weight of the gold was slightly higher than I estimated, and the price of gold had increased slightly also. Would definitely recommend.

January 9, 2026
Unprompted review
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Reply from The GoldMonkeys

Dear Alan,
We're delighted you were happy- thank you very much for your review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

The service provided was professional

The service provided was professional, efficient, and highly reliable.The process was smooth, transparent and handled with care throughout. I am satisfied with the overall experience and would confidently recommend their service.

January 7, 2026
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Reply from The GoldMonkeys

Dear Sushma
Thank you very much for your review, we are delighted you were happy!
Best wishes
The GoldMonkeys

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