The GoldMonkeys Reviews 

454
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being quick, efficient, and fair, making the entire process smooth and straightforward. Many people highlight the exceptional speed of payment, with funds often transferred to bank accounts within hours of accepting an offer. Reviewers also frequently commend the company for offering very fair and competitive prices, often exceeding initial expectations. The staff receives consistent praise for their professionalism, friendliness, and quick, helpful communication. Many customers appreciate the transparency and honesty throughout the process, including honoring quotes even when market prices fluctuate.

What people talk about most

Service

Consumers find service to be positive, highlighting its speed, efficiency, and professionalism. Reviewers... See more

Payment

Reviewers mention positive feedback about payment, frequently highlighting its speed and efficiency.... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices offered to be very fair and... See more

Staff

People report positive experiences with staff, consistently describing them as professional, thorough, and... See more

Response time

Customers consistently note positive experiences with response time, highlighting very fast communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service was slick. An instant quote. Easy to send the items. Immediate response to an email I sent. I was then advised that the value of the goods I sent was significantly more than my original qu... See more

Rated 5 out of 5 stars

Wow just Wow, so quick and efficient, gathered up some broken gold jewellry and watches, no idea how much it totalled. I received a lot more than I ever expected, that was transferred to my bank accou... See more

Company replied

Rated 5 out of 5 stars

Honestly, everything went without a hitch from beginning to end. Great communication. I cannot fault anything. What was advised/promised was all honoured. In fact prices had gone up a little and so I... See more

Company replied

Rated 5 out of 5 stars

Very impressed with this company. I was really nervous about sending £800 worth of gold in an envelope and even questioned whether the online reviews were genuine. They sent me a pre paid envelope, I... See more


Company details

  1. Jewelry Buyer
  2. Gold and Silver Trading Company
  3. Gold Dealer

About The GoldMonkeys

Written by the company

GoldMonkeys: Sell Gold Online – Instant & Transparent Quotes & Top Prices.

The Most Transparent Gold Buyer in the UK.

We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.

With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.

High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.

That didn’t sit right with us.

So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:

✅ Get a market-leading price

🔒 Know your quote before sending your items

📦 Enjoy free, insured next-day delivery

💷 Avoid hidden charges — our quotes are honest and upfront

We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.

Contact info

4.9

Excellent

TrustScore 5 out of 5

454 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(454)

136 reviews in the last 12 months

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Rated 5 out of 5 stars

Very very fast payment will definitely…

Very very fast payment will definitely use again so helpful ..I sent gold in I under weighed it gold monkeys gave me the extra and a 10 pound bonus for returning it within 48 hours absolutely super service many thanks Michael who was so fast to return a answer on WhatsApp..what a service ..under 2 hours money was in my account from them receiving ..happy days 💙🩵💙

March 6, 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello,
Thank you very much for choosing us and taking the time to leave a review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Good company, easy process, great price.

Checked a few online companies that buy scrap gold and noticed the good reviews for GoldMonkeys. Checked prices and their offer seemed one of the better ones. Got a protected online quote, received the pack a couple of days later and sent it straight back the same day with the 3 items that I was selling...the postage and insurance was already covered so no cost to me at all. The following day I got an email confirming the correct weight and grade of gold. They finalised the offer and following my acceptance the money was received into my account within hours. The whole process was easy to follow and hassle free. I was very happy with the price I received, it was very fair and paid very quickly. I would definitely recommend Goldmonkeys.

March 5, 2026
Rated 5 out of 5 stars

Impressed at speed received free…

Impressed at speed received free postage bag and how quickly the offer was evidenced, confirmed and paid into my account. Amazing!

March 5, 2026
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Reply from The GoldMonkeys

Dear Maria,
Thank you for taking the time to leave a review! We are pleased you were happy with us
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Fast service

Fast service. Did not expect the amount offered

March 4, 2026
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Reply from The GoldMonkeys

Dear Janet,
We're delighted to have surpassed your expectations! Thank you very much for choosing us and for leaving your feedback.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Very quick service absolutely amazing…

Very quick service absolutely amazing communication very well explained very highly recommended

March 3, 2026
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Reply from The GoldMonkeys

Dear Ms. Geraghty,
Thank you very much for your kind words and we are delighted you were happy with the service.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Excellent

I’m more than happy for the price of my gold. Highly recommended

February 26, 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello
Thank you very much for your feedback!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

So happy with service, process and offer

I had a query before I sent my items in, Michael replied very quickly. They were honest about the process and price I would potentially get which put me at ease. I sent items in via the prepaid envelope and it was received by gold monkey the next day and I received an offer the same day which was so quick. The offer was itemised and was easy to understand and explained everything clearly. I happily accepted the offer which was very good and I received confirmation the same day. I am very happy with the service provided, the speed, clarity and honesty in which my queries were answered and the speed and convenience of the whole process. I 100% recommend this company and am already looking at what else I can send in! Thank you

February 27, 2026
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Reply from The GoldMonkeys

Dear Helen,
Thank you very much for choosing us and leaving a review! We are delighted you were happy and hope to hear from you if you decide to sell more items.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Great fast service very efficient and reliable

Great fast service! Sent my gold one day and the money was in my account by 3pm the next. Great contact. Called me with a question and then I had the quote and thin the following hour. Clear, informative emails that kept me up to date. Have already referred my mum! Will definitely use again.

February 25, 2026
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Reply from The GoldMonkeys

Dear Ms. LeBron
Thank you very much for your feedback and for recommending us to your mum!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Highly recommend The Gold Monkeys

Cannot recommend The Gold Monkeys highly enough! I was a bit nervous about selling gold via the post but it was super easy. Postage was paid for and insured. The selling pack was delivered quickly and was clear/easy to use. I was given a quote before sending my gold away and received an updated quote within 4 hours of my gold being delivered to them by Tracked delivery: and they even offered me more than my original quote as the price of gold had gone up in the last couple of days. Highly recommend!

February 25, 2026
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Reply from The GoldMonkeys

Dear Jordan,
Thank you very much for leaving a review! We were very happy that you could benefit further from the rise in the price of gold.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Fast service and very transparent

Great communication, very transparent. Quick service and money paid the day after sending! A++

February 25, 2026
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Reply from The GoldMonkeys

Dear Sara,
Thank you very much for leaving a review and for choosing GoldMonkeys!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Very happy

Very happy I chose Goldmonkeys, excellent service, even offered more than quoted due to the price of gold increasing since the original quote, money in my account the same day as I accepted the offer.

February 21, 2026
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Reply from The GoldMonkeys

Dear Steve,
We were very happy to be able to offer you more than you were quoted! Thank you very much for the feedback.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

I shopped around

I shopped around, and sent metals to a few different companies. GoldMonkeys was by far the best experience of the companies tested. Despite precious metal prices falling, and ending up sending less than I was originally quoted for, GoldMonkeys stuck to the valuation in their original quote when it came to payment. There was an issue with the amount I was actually paid vs what I was told they would pay. A quick email rectified this immediately. I was also offered more than enough extra compensation to make up for the inconvenience. Overall very happy with my experience, and intend to do business with them in the future.

February 9, 2026
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Reply from The GoldMonkeys

Hello
Thank you very much indeed for your kind review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

This is the second time i have used…

This is the second time i have used Gold Monkeys. On both occasions i have been impressed with how quick they turn the quotes around. And you get what the metals are valued at.

February 12, 2026
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Reply from The GoldMonkeys

Dear Rodney
Thank you very much indeed for your review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

I cannot speak highly enough about this…

I cannot speak highly enough about this company. Great communication from a lovely gentleman called Michael. The process from start to finish was second to none, perfect to say the least. An all round fantastic company. The 5 star reviews speak for themselves and rightly so as well deserved. Once again, thank you Michael.

February 11, 2026
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Reply from The GoldMonkeys

Dear Ms. Mcclure,
Thank you so much for your feedback, it's great to hear that you were happy with the service. Thank you again!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Excellent to deal with

Excellent to deal with. Extremely quick and professional

February 11, 2026
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Reply from The GoldMonkeys

Hello
Thank you very much indeed for your review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

From the minute I contacted gold…

From the minute I contacted gold monkeys I was impressed. I got in contact after doing a google search and I saw the reviews. I can see why. From the first message I sent with a couple of questions on Saturday I got a reply almost straight away, from a real human might I add!! No robot! I requested my pack to send off but while waiting I popped in to a local independent jeweller for them to offer more than £100 less. The very next day my pack arrived so I got on and rushed to the post office and sent it off. Gold monkeys send a special delivery pack so it arrived before 1pm the next day. I was very aware that there could be a delay in quotes etc as it’s been busy but throughout this communication they stuck to their words and contacted me later that evening with a quote. I accepted and was paid in less than 5 minutes of me accepting gold monkeys offer. I will be recommending gold monkeys to everyone I know and definitely use them again. It’s not just gold they buy silver is on the list too. Thank you for absolutely everything from start to finish! ⭐️⭐️⭐️⭐️⭐️

February 11, 2026
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Reply from The GoldMonkeys

Dear Katie,
Thank you so much for taking the time to leave a review. The team will be delighted with the feedback!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Very quick in bank transferring the…

Very quick in bank transferring the money and also an honest company. A ring I thought was platinum was actually 22 carrot gold and they were very quick in informing me. 22 carrot gold is worth a lot more than platinum

February 11, 2026
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Reply from The GoldMonkeys

Dear Ms. Gibbons,

Thank you very much for your feedback, we were very happy that your ring was worth more than you thought.

Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

I was so impressed

I was so impressed, I couldn’t believe how quickly the process was. Very pleased with the quote, received more than I hoped for.

February 5, 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mrs. Stone,
Thank you very much for your kind review!
Best wishes
The GoldMonkeys

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