Gold Reserves Jewellers Reviews 

3,401
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 866 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and value of the products, often noting that items, even if pre-owned, arrive in as-new or perfect condition, delighting them. The staff is frequently highlighted for being professional, incredibly helpful, and friendly, contributing to a superb and smooth service experience. People also frequently commend the super-fast delivery service, with many items arriving quickly, often next day, and always beautifully and thoughtfully packaged. The overall efficiency and promptness of the service, combined with the high quality of goods, lead to strong recommendations from satisfied consumers.

What people talk about most

Product

Consumers find product quality to be excellent, with many items described as being in "as new" condition... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, professionalism, and... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising items for being in excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Items are described in detail & offered at competitive prices. Good variety of pre-owned items in excellent condition. Delivery is very quick via the next day tracked service & the goods are well pack... See more

Company replied

Rated 5 out of 5 stars

Took some old jewellery that belonged to my late mother-in-law to gold reserves in Swansea market on Wednesday 29th July, didnt know if it was worth anything, was served by Dawn who was very supportiv... See more

Rated 5 out of 5 stars

Perfect fun gift for husband who is nicknamed 'piggy'. It is small but I expected that as seller's description was spot on also hubby wouldn't want anything bigger. Although it is pre loved it is in p... See more

Company replied

Rated 5 out of 5 stars

Hassle-free purchase on-line. Item arrived quickly and packaged very thoughtfully. Really delighted with my purchase - earrings were beautiful, really sparkly. Second purchase on-line from Gold Reserv... See more


Company details

  1. Jeweler
  2. Gold Dealer
  3. Goldsmith
  4. Jewelry Buyer
  5. Jewelry Repair Service
  6. Jewelry Store

Written by the company

At Gold Reserves we Buy, Sell and Repair Jewellery! We offer the best prices for your unwanted Jewellery and Bullion in Wales! We have a wide variety of absolutely stunning Jewellery available to purchase at affordable prices. Our master Goldsmiths are on hand to provide a range of repairs and alterations to keep your Jewellery in top notch condition!


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(3,401)

810 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and easy to use

Quick and easy to use, fast discreet delivery, thank you

May 6, 2026
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Reply from Gold Reserves Jewellers

Thanks for taking the time to leave a lovely review! We really appreciate your feedback!

Rated 5 out of 5 stars

First class service

First class service and ring is superb quality and would buy from Gold reserves again.

May 14, 2026
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Reply from Gold Reserves Jewellers

Thanks for taking the time to leave a lovely review! We really appreciate your feedback!

Rated 5 out of 5 stars

Meg was very helpful and didn’t push me…

Meg was very helpful and didn’t push me into selling explained what prices I would receive on what items would definitely go back again many thanks for your help

May 16, 2026
Unprompted review
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Reply from Gold Reserves Jewellers

Thanks for taking the time to leave a lovely review! We really appreciate your feedback!

Rated 5 out of 5 stars

Brilliant

I must admit even after reading the reviews I was still apprehensive. I needn't have been, I ordered a gold wedding band for my husband, it arrived in a lovely box, with bag and cleaning cloth. The ring is stunning and you wouldn't know it was preloved. The post was very fast and it was well packed. Many thanks, would definitely recommend.

May 13, 2026
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Reply from Gold Reserves Jewellers

Thanks for taking the time to leave a lovely review! We really appreciate your feedback!

Rated 5 out of 5 stars

Excellent customer service from super…

Excellent customer service from super staff member Tallulah.
Highly recommend Gold reserves Swansea.Great price for unwanted pieces.

May 16, 2026
Unprompted review
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Reply from Gold Reserves Jewellers

Thanks for taking the time to leave a lovely review! We really appreciate your feedback!

Rated 5 out of 5 stars

Keira was very helpful

Keira was very helpful. I am very satisfied with the service we had and, critically, the price we got for selling these inherited items.

May 16, 2026
Unprompted review
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Reply from Gold Reserves Jewellers

Thanks for taking the time to leave a lovely review! We really appreciate your feedback!

Rated 5 out of 5 stars

Packed well

Packed well, with complimentary cloth to clean silver. Quick delivery and good quality.

May 5, 2026
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Reply from Gold Reserves Jewellers

Thanks for taking the time to leave a lovely review! We really appreciate your feedback!

Rated 5 out of 5 stars

Excellent service

Excellent service. Next day delivery. Highly recommend.

May 12, 2026
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Reply from Gold Reserves Jewellers

Thanks for taking the time to leave a lovely review! We really appreciate your feedback!

Rated 5 out of 5 stars

Fantastic service

Fantastic service, delivered quickly with no fuss, will most likely use GR in the future...

May 5, 2026
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Reply from Gold Reserves Jewellers

Thanks for taking the time to leave a lovely review! We really appreciate your feedback!

Rated 5 out of 5 stars

Beautiful item

Beautiful item, delivered within 24hrs by Royal Mail. Will definitely buy from them again

May 11, 2026
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Reply from Gold Reserves Jewellers

Thanks for taking the time to leave a lovely review! We really appreciate your feedback!

Rated 5 out of 5 stars

Great service all round

Great service all round, price good too, very happy

May 11, 2026
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Reply from Gold Reserves Jewellers

Thanks for taking the time to leave a lovely review! We really appreciate your feedback!

Rated 5 out of 5 stars

Thankyou Ella…

Served today by Ella.Lovely lady helpful and friendly.Thankyou.

May 13, 2026
Unprompted review
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Reply from Gold Reserves Jewellers

Thanks for taking the time to leave a lovely review! We really appreciate your feedback!

Rated 5 out of 5 stars

Had two great experiences

Had two great experiences, one with Kay and one with Ella. Both ladies were Professional, friendly with amazing customer service. Happy with my offers on both occasions. Would recommend.
08/5/26 & 13/5/26

May 13, 2026
Unprompted review
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Reply from Gold Reserves Jewellers

Thanks for taking the time to leave a lovely review! We really appreciate your feedback!

Rated 5 out of 5 stars

We were served by a lady called 'Kay'…

We were served by a lady called 'Kay' who was very polite and explained everything about the different types (carat) of gold we brought in and difference in price etc.
The whole visit to their shop in Swansea market was painless and very professional - a good price offered and accepted.
Great service and very professional.

May 11, 2026
Unprompted review
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Reply from Gold Reserves Jewellers

Thanks for taking the time to leave a lovely review! We really appreciate your feedback!

Rated 5 out of 5 stars

Very efficient and professional service.

Very efficient and professional service from Dawn in Swansea and fair price offered for old family jewellry. Would recommend.

May 12, 2026
Unprompted review
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Reply from Gold Reserves Jewellers

Thanks for taking the time to leave a lovely review! We really appreciate your feedback!

Rated 5 out of 5 stars

Gold Reserves never disappoint

Gold Reserves never disappoint.
Yet again I am really pleased with the items I have recently purchased. They are in excellent condition and a lot of thought has obviously gone into the presentation and packaging. Quick delivery. Very good value for the money.
The company offer the best in customer service and amazing jewellery. Yet again - thank you!

May 9, 2026
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Reply from Gold Reserves Jewellers

Thanks Mary for your continued custom, as well as taking the time to write a review! We really appreciate it!

Rated 5 out of 5 stars

I’d heard about Gold Reserves Swansea…

I’d heard about Gold Reserves Swansea from a couple of people, but I was always unsure how the process works selling gold. After having a clear out of old and broken jewellery that had been sitting in my bedside table drawer for years I finally found a spare morning where I could pop down and give them a visit.
The lady I spoke to was named Dawn and she explained the whole process to me, then took my gold to be inspected and weighed. I was with my little boy and he was very interested in all the shiny things, and Dawn was nothing but kind and sweet towards him.
She then told me the price would be almost £350- I totally didn’t expect to get that much! We’re saving for a big family holiday to Disneyland in August so this will be a massive help towards it. The process was super simple and the bank transfer was done the same day.

Thanks Dawn for taking out the anxiety of the process for me, being kind to my little boy and she even gave me a little polishing cloth to take home for the silver I had too.

I’d definitely reccomend them to others looking to sell their gold as their customer service was fantastic.

May 8, 2026
Unprompted review
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Reply from Gold Reserves Jewellers

Thanks Nicola for this wonderful review! We're really happy to hear we could help out and that you had such a good experience with us. We'll be sure to pass your kind words onto Dawn, I know she will be thrilled!

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