Items are described in detail & offered at competitive prices. Good variety of pre-owned items in excellent condition. Delivery is very quick via the next day tracked service & the goods are well pack... See more
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Review summary
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Took some old jewellery that belonged to my late mother-in-law to gold reserves in Swansea market on Wednesday 29th July, didnt know if it was worth anything, was served by Dawn who was very supportiv... See more
Perfect fun gift for husband who is nicknamed 'piggy'. It is small but I expected that as seller's description was spot on also hubby wouldn't want anything bigger. Although it is pre loved it is in p... See more
Company replied
Hassle-free purchase on-line. Item arrived quickly and packaged very thoughtfully. Really delighted with my purchase - earrings were beautiful, really sparkly. Second purchase on-line from Gold Reserv... See more
Company details
Written by the company
At Gold Reserves we Buy, Sell and Repair Jewellery! We offer the best prices for your unwanted Jewellery and Bullion in Wales! We have a wide variety of absolutely stunning Jewellery available to purchase at affordable prices. Our master Goldsmiths are on hand to provide a range of repairs and alterations to keep your Jewellery in top notch condition!
Contact info
35 Swansea Market, Oxford Street, SA1 3PF, Swansea, United Kingdom
- 07787 051469
- sales@goldreserves.co.uk
- www.goldreserves.co.uk
4.9
Excellent
3K reviews
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Replied to 76% of negative reviews
Typically replies within 1 month
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Reply from Gold Reserves Jewellers
Thank you so much for your lovely review and kind words. We really appreciate you taking the time to leave us feedback
Selling Coins
Thank you to Dawn for a quick and pleasant transaction in Swansea Market. I'll use you again
June 3, 2026
Unprompted review
Reply from Gold Reserves Jewellers
Thank you so much for your lovely review and kind words. We really appreciate you taking the time to leave us feedback
Excellent customer service
Excellent customer service, I was served by Dawn, what a lovely, helpful lady, so glad I visited Swansea Market today. I checked out a few places but Gold Reserves had the best deal. Highly recommended.
June 3, 2026
Unprompted review
Reply from Gold Reserves Jewellers
Thank you so much for your lovely review and kind words. We really appreciate you taking the time to leave us feedback
I found this website by chance
I found this website by chance, and I am sooo glad I found it! My mum's necklace had broken and she has the Singapore twist curb chain and I found that specific type hard to come across. But thankfully, Gold Reserves had it! Super quick delivery and one very very happy mum 😀 definitely recommend these jewellers 10/10!
June 2, 2026
Unprompted review
Reply from Gold Reserves Jewellers
Glad you found us! We really appreciate your kind words, we hope to see you again soon!
Outstanding item
Outstanding item, I absolutely love it. Great customer service too.
Thank you
May 30, 2026
Reply from Gold Reserves Jewellers
Thank you so much for your lovely review and kind words. We really appreciate you taking the time to leave us feedback
Very friendly helpful staff
Very friendly helpful staff. Quick service. Good standard of work.
May 22, 2026
Reply from Gold Reserves Jewellers
Thank you so much for your lovely review and kind words. We really appreciate you taking the time to leave us feedback
Beautiful item & great service
Beautiful item & great service, would definitely recommend.
May 22, 2026
Reply from Gold Reserves Jewellers
Thank you so much for your lovely review and kind words. We really appreciate you taking the time to leave us feedback
Evie
Evie! What a superstar!
I don't normally write reviews but Evie went so far above and beyond with her customer service I felt I had to.
She was super friendly, knowledgeable, knew exactly which rings were in my size, gave me time to consider with no pressure, even showed me the website and told me about other stores as I wasn't sure whether to buy that day or not. I ended up purchasing a ring that day as the experience was so enjoyable because of her. After I had bought my ring I asked if she had long left in work and any plans that evening and she admitted she was supposed to close a couple of minutes before, but not once did I feel rushed! She would have stayed late to secure the sale which shows how dedicated she is. She needs to be front of house and given a raise... or cloned(!) Very happy with the ring itself, looks more expensive than it is and will definitely buy again from you, but I'll find out where Evie is to do it!
May 30, 2026
Unprompted review
Reply from Gold Reserves Jewellers
Wow thanks Kerrie for this delightful review! We will be sure to pass your lovely words onto Evie, I know she will be thrilled! Thanks again for taking the time to write this out and for visiting us, we look forward to seeing you again soon!
Ordering process was easy
Ordering process was easy, plus I was given a discount code for being a first time customer and it was quite late in the day so my only concern was a countdown timer for items to be dispatched that day and I wanted to enquire about something, really it shouldn’t have bothered me but for some reason it did but it wasn’t dispatched after all so I needn’t have rushed to pay really but I was excited in finding something I’ve been looking for, for a while now, but I wanted one at a reasonable price this one was, all sizing looked just perfect going by the photos so I paid, I did send an email but didn’t get a reply, I just wish now that all information was added as the Rope Chain Necklace was thinner than it looked and I expected, as I was looking for a 2cm thickness and the one I received was considerably thinner, I’m sure I could have returned but I’ve decided to keep it anyway.
May 28, 2026
Reply from Gold Reserves Jewellers
Thanks so much for your kind review Susan, we apologise if the pictures online didn't show the width well enough - if you have any second thoughts please let us know, we can arrange a return no problem!
Efficient and friendly service from Meg.
May 16, 2026
Unprompted review
Reply from Gold Reserves Jewellers
Thank you for taking the time to leave us a 5-star review. We’re so pleased to hear your kind comments and really appreciate your lovely words.
Reply from Gold Reserves Jewellers
Thank you for taking the time to leave us a 5-star review. We’re so pleased to hear your kind comments and really appreciate your lovely words.
Reply from Gold Reserves Jewellers
Thank you for taking the time to leave us a 5-star review. We’re so pleased to hear your kind comments and really appreciate your lovely words.
As always excellent service and speedy…
As always excellent service and speedy delivery. Items purchased exceeded expectation as they have in the past
May 27, 2026
Reply from Gold Reserves Jewellers
Thank you for taking the time to leave us a 5-star review. We’re so pleased to hear your kind comments and really appreciate your lovely words.
Poor customer service
Placed an order which was supposed to be same day despatch, it wasn’t despatched on the day, so I cancelled the order as I knew I was then going to be away when delivery was attempted. I have since contacted Gold Reserves to see if the item is still available to order, I have left two What’s app messages and a voice message yesterday morning but no reply?
May 29, 2026
Unprompted review
Reply from Gold Reserves Jewellers
Hi Janet,
Sorry to hear you were unhappy on this occasion. I can't seem to find your order, so I can only assume it was placed under another name.
Please note we do not dispatch on weekends as per our shipping policy in order to avoid leaving items unattended in Royal Mail warehouses over the weekend.
We will always aim to dispatch orders within 1 working day, however I apologise if on this occasion we were unable to meet that expectation.
If there's anything we can do to make things right, please contact us via sales@goldreserves.co.uk
Kind regards,
Gold Reserves
Reply from Gold Reserves Jewellers
Thank you for taking the time to leave us a 5-star review. We’re so pleased to hear your kind comments and really appreciate your lovely words.
Reply from Gold Reserves Jewellers
Thanks so much for your lovely review. We’re so pleased you had a great experience with us and really appreciate your custom.
Great product and service
good presentation, fast delivery , high quality chain on weight as specified. Happy with product and service
May 28, 2026
Unprompted review
Reply from Gold Reserves Jewellers
Thanks so much for your lovely review. We’re so pleased you had a great experience with us and really appreciate your custom.
Thank you Julie-Ann at Llanelli store…
Thank you Julie-Ann at Llanelli store today. After having had a good price for some old earrings, she asked me if I had anything else… just a small bag of costume jewellery to go the Charity shop I said. She saw a chain which I thought wasn’t gold but it was!! £185 worth. I cannot believe my luck!
May 27, 2026
Unprompted review
Reply from Gold Reserves Jewellers
Thanks so much for your lovely review. We’re so pleased you had a great experience with us and really appreciate your custom.
I went there today (Swansea store) and…
I went there today (Swansea store) and a woman named Dawn served me, I gave her all the bits I have and she was brilliant with me. She went through everything with me and gave me the best price for what I had. I was very happy.
E.Thomas
May 26, 2026
Unprompted review
Reply from Gold Reserves Jewellers
Thanks so much for your lovely review. We’re so pleased you had a great experience with us and really appreciate your custom.
Received an amazing service by Meg
Received an amazing service by Meg. She was very friendly and informative with what we were selling. Would definitely recommend visiting.
May 23, 2026
Unprompted review
Reply from Gold Reserves Jewellers
Thanks for taking the time to leave a lovely review! We really appreciate your feedback!
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