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goldsilver.com Reviews 1,409

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional demeanor, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the team's responsiveness, willingness to resolve issues, and ability to provide clear explanations. The buying process is frequently described as straightforward and intuitive, with consumers appreciating the overall efficiency and ease of their experience. However, some customers expressed dissatisfaction with the new website, citing issues such as the absence of old blog articles, limited product display, poor navigation, and slow loading times. A few people also mentioned experiencing unhelpful support when trying to set up private accounts or transfer holdings, and some felt abruptly cut off at the end of calls.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting their helpfulness and efficiency.... See more

Service

People report positive experiences with service. Customers consistently praise the friendly, professional,... See more

Website

Customers had ambiguous experiences with the website. Many reviewers found the website easy to use, seamless,... See more

Product

Consumers find the product to be positive. Many reviewers express satisfaction with their purchases of gold... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been buying from GoldSilver.com since 2010. Mike educated me then and now I am benefiting from all his work/research. Not sure if other Gold/Silver companies are as diligent in the art of educa... See more

Company replied

Rated 5 out of 5 stars

I continue to use GoldSilver for all my monetary metal purchases because of you, Travis Rager. He is responsive and always willing to help. If it weren't for my relationship with him, I'd buy somewher... See more

Rated 5 out of 5 stars

Thank you Devon! Amidst the record-breaking volatilty of PM movement of the last week, and undoubted stress on GoldSilver staff to meet the Mike Maloney standard of 'saving the world one investor at... See more

Rated 5 out of 5 stars

Sid was the second representative I’ve dealt with at GS in the recent past. Sid, and my other encounter were so exemplary I had to say something. As a septuagenarian “blue-collar” guy I’m constantly a... See more


Company details

  1. Gold Dealer
  2. Gold and Silver Trading Company
  3. Investment Service

About goldsilver.com

Written by the company

For over two decades, GoldSilver.com has been a trusted partner for individuals seeking to invest in gold and silver with confidence. Founded by best-selling author and renowned financial educator Mike Maloney, we were among the first to bring precious metals investing online—and today, we remain a leader in the industry by staying true to the values that built our foundation: integrity, transparency, and putting our clients first.

At GoldSilver.com, we do more than sell gold and silver. We listen. Every member of our team is committed to understanding your goals and guiding you with clarity, patience, and personalized support—whether you’re making your very first purchase or expanding a seasoned portfolio. We know that investing in precious metals is a personal decision, and we’re here to ensure you feel informed, secure, and empowered every step of the way.

Our inventory includes only high-quality, globally recognized bullion from leading mints like the U.S. Mint, Royal Canadian Mint, Perth Mint, and more—alongside exclusive offerings you won’t find anywhere else. With options for secure global delivery, integrated vault storage, and a streamlined, secure online shopping experience, we make it simple and safe to protect your wealth.

But what truly sets us apart is our commitment to education. Our platform offers a wealth of free resources—videos, articles, expert insights, and Mike’s renowned commentary—to help you make informed decisions in an ever-changing economic landscape.

At GoldSilver.com, you’re not just a customer—you’re part of a community that values trust, education, and lasting financial security. Join the thousands of investors who rely on us to deliver not only world-class service and products but peace of mind.

Let us earn your trust—just as we’ve done for thousands of clients over the past 20 years.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 80% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

2 mistakes on one phone order?

The original order got split into two deliveries. Smaller add on item came 1st with signature required. Original item got returned to you, wrong zip code! It came finally with no signature required?

September 30, 2024
goldsilver.com logo

Reply from goldsilver.com

Hi Doug, thank you for the review.

Our team has taken a close look at your case. As you might know, we record all calls for training and quality assurance. When you placed your order over the phone giving shipping details to our representatives, we can confirm that the zip code was provided incorrectly on two occasions. But no worries, these things happen! We’re so glad you reached out when you noticed the issue, and our team jumped right in to correct it by pulling back the package and reshipping it at no extra cost to you.

Just a friendly reminder, all shipments from GoldSilver are sent with a signature required and are fully insured just like your first package. This may have been a case where the FedEx driver did not adhere to our explicit instructions.

We appreciate you providing insight into your experience.

Rated 5 out of 5 stars

Since I am a repeat customer

Since I am a repeat customer, I can vouch that your company is very trustworthy and honest. Thank you for all the emails with videos from Mike and Alan. They keep me updated on what’s happening now and the future. Love Mike’s Insider portfolio updates too!

October 9, 2024
Rated 5 out of 5 stars

First time customer

First time customer, so I was nervous about the process. From start to finish, I was given clear instructions and helpful updates…from purchase to delivery. I will not hesitate to do business with this company in the future.

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Samantha is wonderful

Samantha is wonderful. I was nervous about spending a chunk of money. I asked her to `hold my hand' and walk me through making my purchase.
She laughed and guided me through, step by step. She was so helpful in explaining everything.
Next time I make a purchase, I'll confidently make it online on my own.

August 21, 2024
Rated 5 out of 5 stars

Customer Service is very helpful!

Travis was amazing! I was having difficulty with a wire transfer of my life's savings, and I was very worried that I might not be able to receive it all. My husband just passed away and I've been worried about these funds along with grieving for 8 months. As soon as I got connected with Travis, my concerns were immediately addressed and he put me at ease. The issue was resolved within days. He even called me back with updates to keep me in the loop about what was going on with the funds. I am so grateful for a customer representative like Travis. He really cares for his clients.

Sam was also very helpful! I called and was connected to Sam within 30 seconds. She helped me with a fee that was charged to my account. She had a great attitude and took care of the fee quickly.

August 6, 2024
Rated 5 out of 5 stars

Outstanding quality and Custer service

Outstanding quality and Custer service. I first discovered Mike Maloney through his “Secrets of Money” video series. It was an excellent precious metals education. I was a financial advisor and it really helped learn more about wealth protection. I used this knowledge to help protect my clients retirements. I purchase my precious metals through goldsilver.com. It is easy, fast and convenient. I also invested my IRA’s and utilize their excellent storage options. Bottom line, Mike and his team have earned my trust. I continue to invest in wealth protection and my own education. I give back and help others see the opportunities to invest in precious metals. Thank you

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful Customer Service!

I called for assistance with a sellback contract. I spoke with Travis who went above and beyond in helping me and answering questions. He was very courteous and patient and made me feel at ease. Thank you, Travis, and GoldSilver!

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

I had my gold sent from storage to my…

I had my gold sent from storage to my home. The representative Devon kept me informed every step of the way.
I was a little nervous about it because I needed to sign for it when it arrived at my house. Because it was so smooth, and Devon was on top of it the whole time with updates, I wouldn’t hesitate to have Goldsilver ship to me at anytime. Great job!!

March 7, 2024
Rated 5 out of 5 stars

Great follow-up and timely help in…

Great follow-up and timely help in getting a new LLC account set up. Really appreciated the diligence and making it a pretty smooth process even though there were some hurdles to get over. Great customer service experience, which seems to be in short supply generally anymore!

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks Mike!!!

I am happy with my order. The only thing that would help is an email with the pictures of the coins I bought with the cost so I can identify what I buy easier when the time comes for me to sell. Then I could print out my order receipt emails and match them with the coins and bars I buy so I know what was what and at what prices and dates. Other that that everything went great and looks great! Thank you again Mike. You helped open up my eyes. Thanks for all you have done.

January 19, 2024

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