Always a good experience with goldsmiths either online or in store. The only thing I wish they would do both inshore and online is to complete the warranty card! They never do it. Other stores ive bou... See more
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Review summary
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Reviews shaping this summary
The process of selecting and buying the watch was simple and easy. Unfortunately the courier service was very poor; the driver said there was no-one home when I was present and waiting the whole time.... See more
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The experience with Goldsmiths was good. The guy called Lawrence at Trafford Centre branch was brilliant. In terms of customer service, other staff members were average and below average really. Deliv... See more
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Welcomed by friendly staff. Even though the item we wanted wasn't stocked at the Peterborough branch The lady was very helpful and explained how we could find the item required. We ordered from the we... See more
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Company details
About Goldsmiths
Written by the company
SHOP Jewellery
SHOP Watches
SHOP Engagement Rings
EST. 1778
With more than 230 years of tradition and experience, our first showroom opened in Newcastle in 1778. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919.
Through the years, Goldsmiths has been elevated and transformed into a dynamic destination for luxury watches such as Rolex, OMEGA, Tudor, TAG Heuer, Breitling and Cartier.
Today, Goldsmiths is the one of the leading quality jewellers in the UK with over 90 showrooms in every major town and city from Aberdeen to the south coast and Northern Ireland, selling fine jewellery and diamonds.
It all comes down to one thing: we love what we do, and it shows. Big or small, gold or silver. We love it all and our team is expertly trained to help you find and keep safe items you will treasure forever.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Contact info
4.4
Excellent
29K reviews
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Replied to 98% of negative reviews
Typically replies within 48 hours
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Easy ordering process and extremely…
Easy ordering process and extremely quick delivery with the product arriving at the stated time
August 1, 2026
Reply from Goldsmiths
Hi Anne Gonzalez.
Thank you for your feedback.
We're delighted to hear that you found the ordering process easy and that your delivery arrived so quickly, exactly as expected.
Best Regards,
Mia-Lilly
Very straight forward purchase
Very straight forward purchase. Had my item delivered straight to my door within 2 days. Would definitely use again.
July 6, 2026
Reply from Goldsmiths
Hi Mr. Michael Moore,
Thank you for your 5* review.
We're delighted to hear that you found the purchase process straightforward and that your item was delivered quickly and conveniently within two days.
We appreciate your kind comments and look forward to welcoming you back to Goldsmiths again in the future.
Many Thanks,
Mia-Lilly
Absolutely shocking customer service
Absolutely shocking customer service! I want to return an item and the QR code for postage disappeared so unable to screenshot. The website won’t show me this again and they did not email it to me. Live chat didn’t answer after 40 minutes. Emails take 7 working days for a response and I spent over an hour on hold on their phone line yesterday and so far over 20 minutes this morning to move 1 queue position!! Really bad service and extremely frustrating.
July 31, 2026
Unprompted review
Reply from Goldsmiths
Hi Julia Rye
Thank you for your feedback.
We are very sorry to hear about the difficulties you've experienced trying to arrange a return.
This is not the level of service we aim to provide. Please accept our sincere apologies for the inconvenience caused.
If you still require assistance with your return, please contact us at webenquiries@goldsmiths.co.uk with your order details, and our team will be happy to help.
Best Regards,
Mia-Lilly
Easy online ordering and delivery was…
Easy online ordering and delivery was quick and efficient
July 31, 2026
Reply from Goldsmiths
Hi Karen,
Thank you for your kind feedback.
We're delighted to hear that you found our online ordering process easy to use and that your delivery was quick and efficient.
We appreciate you taking the time to share your experience and hope to welcome you back to Goldsmiths again soon.
Best Regards,
Mia-Lilly
Reply from Goldsmiths
Hi Nicola Hilton,
Thank you for your kind feedback.
We're delighted to hear that you received fantastic service and are pleased with your product.
Many Thanks,
Mia-Lilly
Rapid delivery.
July 31, 2026
Reply from Goldsmiths
Hi Neil MacDonald,
Thank you for your 5* review.
I am pleased to hear that you are happy with the speed of the delivery, and you received your order within the expected time.
Many Thanks,
Mia-Lilly
An easy to use service offering quality…
An easy to use service offering quality products well packaged and next day delivery - I have used a few times now and will use again
July 31, 2026
Reply from Goldsmiths
Hi Terry,
Thank you for your wonderful feedback.
We're delighted to hear that you found our service easy to use, that you were pleased with the quality of our products, and that your order arrived well packaged with next day delivery.
We look forward to welcoming you back again soon.
Best Regards,
Mia-Lilly
Reply from Goldsmiths
Hi Darren Barker,
Thank you for your 5* review.
We are pleased to know that you were happy with the price of your purchase and pleased with the speed of the delivery.
Many Thanks,
Mia-Lilly
Delivery issue
Delivery was supposed to be next day but wasn’t so I ended up having to rearrange it as I wasn’t going to be in. Delighted with the bangle though!
July 31, 2026
Reply from Goldsmiths
Hi Poppysmum,
Thank you for your feedback.
We're sorry that your delivery did not arrive as expected on the next day and appreciate the inconvenience this caused, especially having to rearrange it around your schedule.
We hope you enjoy wearing your bangle, and we look forward to welcoming you back again.
Best Regards,
Mia-Lilly
Great service,but the carriers let them…
Great service,but the carriers let them down. Expensive watch left on doorstep when it should have been signed for.
July 31, 2026
Reply from Goldsmiths
Hi John Keelan,
Thank you for your feedback,
We are pleased you are happy with the service which you was provided when purchasing, we are disappointed to learn about your delivery experience.
If you would like us to look in to this further then please contact webenquiries@goldsmiths.co.uk with your order details.
Many Thanks,
Mia-Lilly
Always a good experience with…
Always a good experience with goldsmiths either online or in store. The only thing I wish they would do both inshore and online is to complete the warranty card! They never do it. Other stores ive bought from both online and inshore always complete the warranty card, and I know the receipt is enough for the warranty but for watch collectors a filled out warranty card with the sellers details on is all part of the package.
July 31, 2026
Reply from Goldsmiths
Hi Tim Walters,
Thank you for your continued loyalty and for sharing your feedback.
We're delighted to hear that you consistently have a positive experience with Goldsmiths, both online and in store.
We appreciate your comments regarding warranty cards and understand why a fully completed card is important to watch collectors as part of the overall ownership experience.
Best Regards,
Mia-Lilly
Delivery satisfactory arrived as per message from…
Delivery arrived as per message from delivery driver on time .product very well packaged everything was excellent
July 31, 2026
Reply from Goldsmiths
Hi Mr. Patrick Reid,
Thank you for your positive review.
We're delighted to hear that your delivery arrived on time, that the product was well packaged, and that everything met your expectations.
Many Thanks,
Mia-Lilly
Reply from Goldsmiths
Hi Stephan,
Thank you for your great review.
We are pleased you had an excellent and professional service, and we look forward to welcoming you back soon.
Kind Regards,
Mia-Lilly
Reply from Goldsmiths
Hi Adrian,
Thank you for your 5* review.
It is great to hear thar you were happy with the speed of the delivery and that your purchase was a perfect fit for your Mum's 80th birthday.
Kind Regards,
Mia-Lilly
Reply from Goldsmiths
Hi Karen S,
Thank you for your 5* review.
We are so pleased that you are happy with your earrings, and that they were delivered next day as promised.
Best Regards,
Mia-Lilly
Unbelievable…
I received a message to say my next delivery parcel had been delivered but it has not. As it was high value and for my daughter’s 18th the next day, I called customer service and was on hold for ONE hour and just as I got to no. 1 they hung up saying they were unavailable and to call again!
It had been delivered 3 streets away with a totally different road name. The neighbour very kindly brought it around when he got back from work - it had been left in his doorstep (value £300)…why would you use such useless courier company with high value goods? Also why offer customer support when there is none? I will not be shopping with you again - ever.
July 31, 2026
Reply from Goldsmiths
Hi,
Thank you for your feedback.
We are very sorry to hear about the issues with your delivery, particularly given the value of the item and its importance as a gift for your daughter's 18th birthday.
Please accept our sincere apologies for this experience. If you would like us to investigate this further, please contact us at webenquiries@goldsmiths.co.uk with your order details.
Many Thanks,
Mia-Lilly
Bought pair of earrings
Bought pair of earrings. very small silver & gold costing £750 found them almost impossible to put in my ears as butterfly & post seemed to be the wrong size. Once in very difficult to get out, ear was sore afterwards. Obviously with earrings no return but how do you know unless you try them. Sooo disappointed at what should be a high quality product @ a very high price, actually feels like something from primark
July 31, 2026
Reply from Goldsmiths
Hello Bridget,
We are very sorry to hear about this negative experience when purchasing earrings from us.
Here at Goldsmiths we take pride in our service so I will look at getting you the best solution and outcome possible.
I would be happy to look into this further for you, in order for me to do this, please pop us an email at client.experience@thewosgroup.com
Kind regards,
Kiera
Bracelet arrived less than 24 hours…
Bracelet arrived less than 24 hours after order which is very impressive, communication also faultless. I think the piece is gorgeous, was purchased as a gift for my daughter's 30th birthday so hopefully she will agree.
July 31, 2026
Reply from Goldsmiths
Hello Debra,
We thank you for your kind words, we are so pleased the gift for your daughter arrived promptly and seamlessly and we do hope she loves it!
Kind regards,
Kiera
Reply from Goldsmiths
Hello,
Thankyou for your lovely 5 star review.
We are so happy you are enjoying your new timepiece and are satisfied with the prompt delivery.
We hope to see you again soon.
Kind regards,
Kiera
No explanations to why the watch…
No explanations to why the watch delivery was delayed. Time line was not met as promised. Very poor information as to when delivery would be. Time was it the essence when purchase was made
July 30, 2026
Reply from Goldsmiths
Hello Joan,
Thank you for your feedback. We sincerely apologise for the delay in receiving your watch and for the lack of communication throughout the delivery process.
We understand that timely delivery was an important factor in your purchase decision, and we appreciate how frustrating it must have been when the promised timeline was not met and updates were not provided as expected. This falls short of the service standards we aim to deliver.
Your comments regarding the absence of delivery information have been noted, we kindly request you pop us an email on client.experience@thewosgroup.com for us to look into this further for you.
We appreciate you taking the time to share your experience and are sorry we let you down on this occasion.
Kind regards,
Kiera
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