Good Motors Reviews 

368
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, approachable, and helpful throughout the entire vehicle purchase journey. People really appreciate the smooth communication, noting that representatives provide clear instructional videos and answer all questions promptly without any pressure. Some reviewers were not happy with post-purchase support, reporting unexpected mechanical faults and various vehicle issues shortly after driving away. Consumers also mentioned experiencing unhelpful communication, rude attitudes, and frustrating difficulties when trying to resolve these urgent problems with the team. Buyers noted that getting proper assistance after discovering these defects proved to be a challenging and stressful situation.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are friendly, approachable, and... See more

Service

Users describe positive interactions with service, highlighting helpful and professional staff who make the... See more

Product

Reviewers mention ambiguous feedback about product, reflecting a wide range of differing experiences. While... See more

Customer service

Clients share ambiguous opinions on customer service. While many reviewers report terrible support, claiming... See more

Quality

Consumers find quality to be disappointing, consistently reporting serious mechanical issues and vehicle... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spent a few days looking online for a used car after mine was stolen and had just received the insurance payout. I hate the car buying process.. I dislike dealing with private sellers as some are no... See more

Company replied

Rated 5 out of 5 stars

Looking for a car for a friend of mine who had to change from manual to automatic , we visited many second hand dealerships . Found the right car here and what a lovely experience it’s had been ! Te... See more

Company replied

Rated 5 out of 5 stars

I went to Good motors in Aug 2025 and left with a new car. I was assisted by Adrian, who was extremely helpful. The car I went to see I was unsure about, but there was one I had seen online that wasn... See more

Company replied

Rated 5 out of 5 stars

Flew across from NI to purchase my car from Good Motors. Obviously flying over I needed everything to go smooth and easy and to this end Tariq kept me right. We agreed a price the previous day after t... See more

Company replied


Company details

  1. Used Car Dealer

Written by the company

Good Motors is a Value for Money used car dealer based in Bury Greater Manchester. We are proud to offer you a first-class customer service and very competitive pricing. At Good Motors Ltd we stock a range of used cars to suit all budgets and lifestyles, we are sure to have the right car for you. so please browse our stock list


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

368 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.3

All reviews

(368)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super good service from good motors…

Super good service from good motors love my new car ,
Fair price on part ex and took the RAC extended warranty for peace of mind
Loads of cars at good prices and the team at good motors took care of everything for me I was in safe hands
Thank you

November 16, 2024
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with us. We’re thrilled to hear that you had a great experience with our service. At Good Motors, we always strive to provide the best possible service to all our customers, and your feedback is a wonderful reminder that our efforts are making a positive impact. We look forward to serving you again in the future!

Kind regards,
Good Motors

Rated 5 out of 5 stars

Customer Satisfaction

I felt they genuinely cared that I had a good experience.
I bought a car from them and they brought it to my door; I live in Huntingdon, Cambridgeshire.

November 13, 2024
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you so much for your kind review! We’re absolutely delighted to hear that you had such a positive experience with us. At Good Motors, we always strive to make sure our customers are satisfied, and it’s wonderful to know that our efforts truly made a difference for you. We’re so glad we could deliver your car to you in Huntingdon and ensure that everything went smoothly.

Your feedback means the world to us, and we look forward to serving you again in the future!

Kind regards,
Good Motors

Rated 5 out of 5 stars

Top guys

Top guys , will be back again for my 3rd car in 5years! Amazing service !

November 9, 2024
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you so much for your amazing review! We’re thrilled to hear that you’ve had such a great experience with us over the years. It’s fantastic to know you’ll be returning for your third car in five years—your continued trust means a lot to us. We’re always here to provide you with the best service possible, and we can’t wait to assist you again in the future!

Kind regards,
Good Motors

Rated 5 out of 5 stars

I love my new car!

I am absolutely over the moon with my new car. Shaqeel and the team were great! No pestering us! They did an amazing valet before I drove the car away. My husband will be buying his next car from Good Motors Ltd.

November 2, 2024
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you so much for your kind words! We’re absolutely thrilled to hear that you love your new car and had a great experience with Shaqeel and the team. It’s wonderful to know you felt comfortable with us and appreciated the care we put into the valet service. We’re also excited to hear that your husband will be choosing Good Motors for his next car—your continued trust means a lot to us!

We look forward to serving you both again in the future!

Kind regards,
Good Motors

Rated 5 out of 5 stars

Toyota verso

Alan and Artur helped me with the purchase of my new car. They were absolutely amazing and guided me through the process, making it efficient and straightforward. Highly recommend

October 17, 2024
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for your fantastic review! We’re so glad to hear that Alan and Artur provided you with excellent service throughout the purchase of your new Toyota Verso. It’s great to know that they made the process efficient and straightforward for you. We truly appreciate your recommendation and look forward to assisting you again in the future!
Kind Regards
Good Motors

Rated 5 out of 5 stars

Good team both guys help us got a nice…

Good team both guys help us got a nice and new yaris

October 29, 2024
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for your kind feedback! We’re thrilled to hear that both of our team members helped you find a nice, new Yaris. We truly appreciate your support and are happy you had a positive experience with us. Enjoy your new car, and we look forward to assisting you again in the future!
Kind Regards
Good Motors

Rated 5 out of 5 stars

Very friendly and helpful.

Very friendly and helpful.

Easy, straightforward buying experience

October 24, 2024
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for your great feedback! We're so glad to hear that you had a friendly and helpful experience with us. It’s wonderful to know that the buying process was easy and straightforward. We truly appreciate your support and look forward to assisting you again in the future!
Kind Regards
Good Motors

Rated 5 out of 5 stars

Excellent service

Excellent service. Travelled from southwest to Good Motors. Top Class from service from Alan. One of the best places to get your next motor from.

October 20, 2024
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for your fantastic review! We’re so glad to hear that your experience with us was excellent, even after traveling from the southwest. Alan is thrilled to have been able to assist you, and we truly appreciate your kind words. It means a lot to us that you consider Good Motors one of the best places to purchase a car. We look forward to serving you again in the future!
Kind Regards
Good motors

Rated 5 out of 5 stars

Great company very helpful and friendly will be back

Great company very helpful and friendly

October 13, 2024
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for your kind words! We're so glad to hear that you had a positive experience with us. We strive to provide helpful and friendly service, and we’re thrilled that you were happy with your visit. We look forward to welcoming you back in the future!
Kind Regards
Good motors

Rated 1 out of 5 stars

Avoid at all costs

I bought a Peugeot 208 from Good Motors in September 2024.
Shortly after, the engine warning light started blinking, the car went into limp mode, and I had to restart the car multiple times just to drive.
The car went into a garage in October, then Good Motors kept my car for almost a month between November and December to fix it, but the problem persisted until January, 2025, when I sent a formal complaint to them.
Good Motors insists the fault “wasn’t there at sale” and now demands £1,700 in repairs.
Their customer support is appalling.
Avoid this dealership at all costs!!

September 15, 2024
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for your great feedback! We’re so glad to hear that you’re happy with your high-spec Peugeot 208 and the value you received. It’s wonderful to know that our sales team provided helpful information without any pressure. We're also pleased that the RAC warranty gave you peace of mind during your recent experience. Your satisfaction is our priority, and we appreciate your trust in us. We look forward to serving you again in the future!
Kind Regards
Shaqeel

Rated 5 out of 5 stars

5 star review. Volvo V90

Definitely a no pressure deal. Couldn't fault the process, From initial phone call to arrange the viewing and test drive, to final purchase and collection. Dealt with Shaqeel for all parts of this process. Totally hassle free. I've left it a week before the review to ensure I had no issues. Took the car for a test drive with no pressure after it. Done the deal in a no pressure environment with open discussions regarding the car. Great communication throughout and basically can not but sing the praises of this garage enough. I'd have no hesitation of using these guys again.

September 18, 2024
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you so much for your wonderful review! We're delighted to hear that your experience with us was smooth, hassle-free, and pressure-free from start to finish. Shaqeel is an excellent asset to our team, and we're glad that he made the process so easy for you. We truly appreciate your trust in us and are thrilled that you're happy with your new car. Your kind words mean a lot, and we’d love to assist you again in the future. Thanks for recommending us!
Kind Regards
Good Motors

Rated 5 out of 5 stars

Saw a dispatch van at this place went…

Saw a dispatch van at this place went for a test drive and it was a smooth drive. The van was in a very good condition. The owner and his staff were very helpful and everything went smoothly from purchasing the vehicle to picking it up from the dealers.
I would highly recommend them for purchasing a vehicle.

September 17, 2024
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for your fantastic review! We’re so glad to hear you had a smooth test drive and were impressed with the condition of the dispatch van. It’s great to know that the entire process, from purchase to pickup, went smoothly and that our team could assist you effectively. We truly appreciate your recommendation and look forward to serving you again in the future.

Kind regards,
Good Motors

Rated 5 out of 5 stars

Very professional and helpful garage…

Very professional and helpful garage did everything they could to help us get our car, very grateful for everything they have done

September 6, 2024
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you so much for your kind feedback! We’re delighted to hear that you found our garage professional and helpful. We always strive to go above and beyond to assist our customers, and we’re so grateful for your appreciation. It’s great to know we were able to help you get the car you wanted!

We truly value your trust and look forward to assisting you again in the future.

Kind regards,
Good Motors

Rated 5 out of 5 stars

Excellent service

Excellent service, highly recommended. Viewed a car at Good Motors that we had seen advertised on Autotrader. Staff very helpful and informative, was able to easily take the car for a test drive (and without having to pay a deposit to do so which was the attitude of the previous garage we had visited.) We were offered a fair price in part exchange for our car. All staff were helpful and courteous, refreshing really! We bought a Kia and it was immaculate when we collected. Missing a parcel shelf and they ordered a new one to be sent to us. Great service.

August 10, 2024
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with us. It’s great to know that our team could provide helpful and informative service, and that you felt comfortable taking the car for a test drive without any hassle. We’re also glad you were happy with the part exchange offer and appreciated the immaculate condition of your new Kia.

We’re happy to have ordered the new parcel shelf for you, and we truly appreciate your kind words about our staff. Your recommendation means a lot to us, and we look forward to assisting you again in the future.

Kind regards,
Good Motors

Rated 5 out of 5 stars

Had a great experience buying a car…

Had a great experience buying a car here. No pushy sales techniques, left to look at our leisure, then allowed to road-test on our own. The staff were so helpful when I had questions, and made the purchase and part ex so easy.

August 6, 2024
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience buying a car with us. We believe in making the process comfortable and stress-free, so it’s wonderful to know you appreciated being able to look at your leisure and take the car for a road test on your own. We’re also glad that our staff were able to assist with your questions and make the purchase and part exchange process smooth.

We truly appreciate your feedback and look forward to assisting you again in the future!

Kind regards,
Good Motors

Rated 5 out of 5 stars

Definitely recommend

Bought a car today from this garage after conversing with Alan over the phone the previous day, he made the overall experience very enjoyable and made sure i had all of the relevant information before making my purchase! He came over upon arrival, allowed me to take the car for a test drive at my own pace, and then completed the sale with me, ensuring that i knew all of my options, I would definitely recommend this garage!

June 16, 2024
Unprompted review

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