Good Motors Reviews 

368
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, approachable, and helpful throughout the entire vehicle purchase journey. People really appreciate the smooth communication, noting that representatives provide clear instructional videos and answer all questions promptly without any pressure. Some reviewers were not happy with post-purchase support, reporting unexpected mechanical faults and various vehicle issues shortly after driving away. Consumers also mentioned experiencing unhelpful communication, rude attitudes, and frustrating difficulties when trying to resolve these urgent problems with the team. Buyers noted that getting proper assistance after discovering these defects proved to be a challenging and stressful situation.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are friendly, approachable, and... See more

Service

Users describe positive interactions with service, highlighting helpful and professional staff who make the... See more

Product

Reviewers mention ambiguous feedback about product, reflecting a wide range of differing experiences. While... See more

Customer service

Clients share ambiguous opinions on customer service. While many reviewers report terrible support, claiming... See more

Quality

Consumers find quality to be disappointing, consistently reporting serious mechanical issues and vehicle... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spent a few days looking online for a used car after mine was stolen and had just received the insurance payout. I hate the car buying process.. I dislike dealing with private sellers as some are no... See more

Company replied

Rated 5 out of 5 stars

Looking for a car for a friend of mine who had to change from manual to automatic , we visited many second hand dealerships . Found the right car here and what a lovely experience it’s had been ! Te... See more

Company replied

Rated 5 out of 5 stars

I went to Good motors in Aug 2025 and left with a new car. I was assisted by Adrian, who was extremely helpful. The car I went to see I was unsure about, but there was one I had seen online that wasn... See more

Company replied

Rated 5 out of 5 stars

Flew across from NI to purchase my car from Good Motors. Obviously flying over I needed everything to go smooth and easy and to this end Tariq kept me right. We agreed a price the previous day after t... See more

Company replied


Company details

  1. Used Car Dealer

Written by the company

Good Motors is a Value for Money used car dealer based in Bury Greater Manchester. We are proud to offer you a first-class customer service and very competitive pricing. At Good Motors Ltd we stock a range of used cars to suit all budgets and lifestyles, we are sure to have the right car for you. so please browse our stock list


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

368 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.3

All reviews

(368)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great service

August 29, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for your kind words! We’re glad you were happy with our service.

Kind regards,
Good Motors Team

Rated 5 out of 5 stars

Shaqeel handled my experience…

Shaqeel handled my experience professionally and we’re Very friendly, cooperative and helpful!

August 15, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for your wonderful feedback! We’re glad to hear Shaqeel made your experience professional, friendly, and helpful. We’ll be sure to pass your kind words along to him.

Enjoy your new car, and feel free to reach out anytime!

Kind regards,
Good Motors Team

Rated 1 out of 5 stars

Avoid good motors wellington road bury 100% scammers

Aviod scammers a few weeks ago I ordered a model 3 Tesla at a 500 pound deposit. At no time was I advised this was non refundable as it was a hp purchase. The screen was showing dc charging not available I was told this cause I don’t have a charging account yet. When I do it will reset. From my research after ordering I discovered that this was a well known fault with the dc cable housing and cable needs replacing.

I did a hpi check and discovered that I would be the 6th owner in 4 years another red flag I wasn’t made aware of. Even more concerning the car had an active hpi marker for outstanding finance. I called the finance provider on the car and they confirmed that the finance was still active and told me not to purchase the car.

I called good motors and they tried to claim it was stock loan. I said ok if it’s a stock loan why was it taken out in 2023 and why was it to a public car finance company not trade. I forwarded this to the dealer and advised I won’t be paying the balance or collecting until the fault is repaired. Again thy tried to tell me it was a computer glitch and resetting the screen would fix it. I checked with Tesla and they said resetting it would be a temporary fix the warning would return. Probably once the 30 day Warrenty expired.

The garage had the cheek to call me and ask for an extra 1000 deposit to keep the car off sale. I replied I will only be collecting the car once fault has been repaired or they discount the car to reflect the cost of the repair and the finance was settled. I was advised that if I didn’t collect within 2 days they will but the car on resale

They did this and refused to give me the deposit back. Even though legally I’m entitled to cancel the order cause of the fault the outstanding credit and the number of previous owners. None of which I was advised prior to order

As a final insult they said I could have store credit for 500 againist a future purchase. Like I would want to do business with these cowboys again.

July 18, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for your review. However, we feel it's necessary to address the many inaccuracies and omissions in your account, as they present a misleading version of events.

You viewed, inspected, and test drove the vehicle and confirmed you were satisfied with its condition. You then agreed to the purchase, including the vehicle's specification and ownership history, and placed a £500 non-refundable deposit to reserve it. This was made clear both verbally and in writing.

You informed us you had previously been the victim of fraud and requested to pay the remaining balance via BACS transfer, which we accommodated. You later stated that your friends were crowd-funding to assist with the purchase — which we were again understanding and patient about.

When it came time to collect the vehicle, you advised us of a family bereavement and requested more time, which we respected. However, following this, you began raising various concerns and requested to delay or cancel the purchase, despite having already entered into an agreement.

You also raised the issue of an HPI finance marker. We explained that this was due to a stock funding arrangement, which is standard in the motor trade, and provided clarification accordingly. This was not concealed from you, and you had the opportunity to carry out independent checks prior to placing your deposit.

Despite multiple changes to your story and refusal to proceed, we still offered store credit as a goodwill gesture, which you declined.

Throughout this process, our team acted with professionalism and patience. Unfortunately, your engagement became increasingly inconsistent, with changing explanations and demands that were not in line with the agreed terms. It is unfair to misrepresent the facts publicly in an attempt to pressure us into refunding a deposit you were clearly told was non-refundable.

We stand by our conduct, our communication, and the fairness we extended to you throughout. We now consider this matter closed.

Kind regards,
Good Motors Team

Rated 5 out of 5 stars

Amazing !!!!

As promised we are sending you a big thank you for the lovely silver Nissan Leaf we bought from you and would highly recommend you guys if you are looking for a car. Special shout out to Artur He was amazing assisting me and my wife to find exactly what we were looking for. What a great experience!!!

Thank you again !!!

July 16, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you so much for your wonderful feedback! We’re thrilled to hear that you and your wife are happy with your silver Nissan Leaf and that Artur was able to assist you so well in finding the perfect car.

It means a lot to us that you would highly recommend Good Motors — we always aim to provide a great experience for every customer.

Thanks again for choosing us, and enjoy your new car!

Kind regards,
The Good Motors Team

Rated 5 out of 5 stars

I bought a Nissan Qashqai in June 2025.

I bought a Nissan Qashqai in June 2025.
I was a little sceptical at first as I had just left another forecourt in the area due to incorrect information (lying) being given.
I was allowed to test drive the car by myself and inspect the car without any hassle from the sales person, this was a very good experience for me as a salesperson myself have now had the car 3 months without issue.
Thank you very much.
Shaun Bristol

June 13, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for taking the time to share your experience with us. We understand how important trust and transparency are when purchasing a vehicle, and we’re pleased to hear that our approach made a positive difference for you.

It’s great to know you felt comfortable test driving and inspecting the Nissan Qashqai without any pressure, and that the car has been performing well over the past three months.

Thank you for choosing Good Motors, and we wish you many more trouble-free miles ahead.

Kind regards,
The Good Motors Team

Rated 5 out of 5 stars

We have a very great experience here…

We have a very great experience here with Artur! Highly recommended!!

July 20, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you very much for your kind words! We’re delighted to hear you had a great experience with Artur and truly appreciate your recommendation.

We look forward to assisting you again in the future!

Kind regards,
The Good Motors Team

Rated 5 out of 5 stars

Just bought a car from Good Motors and…

Just bought a car from Good Motors and had an amazing experience! The staff were super friendly, helpful, and made the whole process smooth and stress-free. They really took the time to make sure I found the right car. Highly recommend them if you’re looking for great service and a quality vehicle!

July 18, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for your wonderful feedback! We’re delighted to hear that our team provided a friendly and helpful experience, making the process smooth and stress-free for you.

It means a lot to us that you would highly recommend Good Motors. We hope you enjoy your new car and look forward to assisting you again in the future.

Kind regards,
The Good Motors Team

Rated 1 out of 5 stars

Unprofessional and liars

That never happened; your reply that made up the scenario never happened. Money should never be the driving force of a business. The long-term reputation should come first; you failed. You make car sales generally have a bad reputation; people like you spoil it for everyone else.

Reply from Good Motors
You just made that reply up to make yourself look better. Your reply is a total lie. What's wrong with you? Do you think people will ignore your awful behaviour? Your company smells of deceit and corruption.

July 16, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for your feedback. We appreciate your interest and understand that you had many questions about the vehicle. However, during the time we were discussing the car, another customer walked in and completed the purchase.

As a value-for-money dealership, our vehicles are competitively priced — some of the cheapest in the UK — and tend to sell quickly. You even mentioned this has happened to you before when enquiring about vehicles at other dealerships.

We apologise if this caused any frustration and encourage you to reach out promptly next time so we can assist you more effectively.

Kind regards,
The Good Motors Team

Rated 5 out of 5 stars

Thank you very much all your help and…

Thank you very much all your help and welcoming me.

July 14, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you very much for your kind words. We’re delighted to have been able to assist you and to have made you feel welcome.

We look forward to helping you again in the future!

Kind regards,
The Good Motors Team

Rated 1 out of 5 stars

Good Motors sold me a broken car

Good Motors sold me a GT86 with a number of issues: A/C compressor not working, Variable Valve Timinjg system not working (therefore engine power was down), and engine misfiring. None of these were disclosed to me and the price did not reflect these issues at £12500 (which was the average market rate for a GT86 of that year and mileage)
Absolutely disgraceful that they would mislead a customer like that. Wish I'd spotted these issues within the first 6 months of ownership.

July 14, 2024
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for your feedback. At the point of sale, and for a period of over six months to nearly a year, the vehicle was performing well and without the issues you have described. It is therefore unfair to suggest that these faults were present or undisclosed at the time of purchase.

For this very reason, we offer RAC extended warranty cover from 12 months up to 36 months, providing added peace of mind for our customers. With performance sports cars, it’s also important to consider that driving style can significantly affect the vehicle’s condition over time.

We take great care to ensure our vehicles are accurately represented and thoroughly checked before sale. Naturally, some mechanical issues can develop over time, and we encourage customers to report any concerns so we can assist accordingly.

If you would like to discuss this further, please contact us with your vehicle details.

Kind regards,
The Good Motors Team

Rated 5 out of 5 stars

Excellent service.

Excellent service.

July 9, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for the great feedback! We’re so glad to hear that you had an excellent experience with us. We always aim to provide top-notch service, and it’s wonderful to know we met your expectations.

Kind regards,
The Good Motors Team

Rated 5 out of 5 stars

Bought a Kuga

Bought a Kuga, smooth buying experience. Quick delivery, Archie and Rob were great, professional and trustworthy. Would certainly use again, thanks guys.

July 4, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for your fantastic feedback! We’re so glad to hear that your experience with us was smooth and efficient. Archie and Rob will be thrilled to hear your kind words about their professionalism and trustworthiness.

We’re also happy to hear that the delivery to Aberdeen went smoothly! At Good Motors, customer satisfaction and transparency are key to everything we do, and it’s great to know that we met your expectations.

We’d be more than happy to assist you again in the future!

Kind regards,
The Good Motors Team

Rated 5 out of 5 stars

Had my car delivered today absolutely…

Had my car delivered today absolutely amazing service love my new car.

July 1, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for your wonderful feedback! We’re so glad to hear that you're loving your new car and that the delivery went smoothly. It’s always our goal to provide an amazing service, and we’re thrilled that you had a great experience with us.

Enjoy your new ride, and if you need anything in the future, don’t hesitate to reach out!

Kind regards,
The Good Motors Team

Rated 5 out of 5 stars

Perfect and timely delivery.

June 30, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for your great feedback! We’re so glad to hear that your delivery was perfect and timely. At Good Motors, we do our best to manage customer expectations, especially for distant sales, by thoroughly describing the vehicle and ensuring that we under-promise and over-deliver wherever possible. It’s great to know we’ve met your expectations.

Kind regards,
The Good Motors Team

Rated 5 out of 5 stars

Great company would definitely buy a…

Great company would definitely buy a car from them again

June 30, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for your kind words! We’re thrilled to hear that you had a great experience with us and would consider buying from us again. It’s always our goal to make every purchase as smooth and enjoyable as possible.

We look forward to assisting you in the future!

Kind regards,
The Good Motors Team

Rated 5 out of 5 stars

Great service

Great service. Driver was extremely polite,and spot on estimated delivery time and very helpful.
Gary Morris

June 28, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Hi Gary,

Thank you for your kind feedback! We’re so glad to hear that you had a great experience with our service and that our driver was polite, punctual, and helpful. We always strive to provide the best service from start to finish, and it’s great to know we hit the mark.

Thanks again, and enjoy your new car!

Kind regards,
The Good Motors Team

Rated 5 out of 5 stars

Great selection of cars at good prices

Great selection of cars at good prices. Very easy to purchase. Great prices for delivery, which was quick.
The driver gave me a call, estimated time and was very professional in his handover.

June 27, 2025
Unprompted review
Good Motors logo

Reply from Good Motors

Thank you for your wonderful feedback! We're so happy to hear that you found our selection of cars, prices, and delivery service to your satisfaction. We always aim to make the purchasing process easy and hassle-free, and it’s great to know that everything went smoothly for you.

We’re also glad that our driver made the handover professional and timely. Customer satisfaction is key for us, and your experience is exactly what we strive for.

Kind regards,
The Good Motors Team

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