I really enjoyed it - great content packed in very good form: videos are short (1-2min per topic) and to the point, so you can easily go back; quizzes let you test your knowledge along the way; nice... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great course and layout. One negative aspect is the constant added background music to the speaker/lecturer. There is no need for music in the back. It gets very tiring after a while and actually slow... See more
Company replied
Outdated and wrong references cost time The course is well structured and the audio sequences are helpful. Additional you get the TOGAF Standard 9.2 and lots of other documents offered by the Op... See more
Company replied
A former coworker of mine recommended I take the Level 1 Business Architecture course offered by Good e-Learning, so I purchased it based upon her recommendation. Purchasing and accessing the course... See more
Company replied
Company details
Written by the company
Good e-Learning went into administration in December 2022 and was then acquired by Omniplex Learning in early 2023. The administration and change of ownership did cause a temporary shutdown in operations and support. All outstanding customer enquires were responded to by April 2023. Good e-Learning (GEL) is proud to be a part of Omniplex Learning, reinforcing our mission to deliver eLearning solutions to our diverse clients. We have built a comprehensive e-learning library that offers a wide range of courses, covering diverse business and IT accreditations. Our specialty lies in taking complex subjects and transforming them into easy-to-comprehend learning materials. We offer a wide range of courses, covering diverse business and IT topics. Our accreditation certifications span a broad range including ITIL, TOGAF, DevOps, PRINCE2, MSP, AgilePM, Change Management, and many more! Omniplex (UK) Ltd trading as GEL (Good e-Learning)
Contact info
Third Floor, 45 Grosvenor Rd, AL1 3AW, St Albans, United Kingdom
- +44(0)8000 850 550
- support@goodelearning.com
- www.goodelearning.com
People also looked at
Very Good
Very good; I wish there's purchase link to courses' extensions.
March 2, 2020
Unprompted review
Reply from GEL (Good e-Learning)
Hi Abdulhadi,
Thank you for sharing your experience with us.
It is very important for us to hear the customer feedback and improve our services.
That's a good point with a link and we will consider adding this option.
Kind Regards,
Good e-Learning
I have chosen good e learning for Business architecture . Excellent course content and support .
I have chosen good e learning for learning Togaf business architecture course . Content is curated and delivered by very experienced professionals. You have videos to sit back and listen to the explanations instead of flipping and reading through pages and yes you have excercise after end of chapter to verify your understanding . I have cracked the examination in first attempt with ease .I would strongly recommend good e learning for all your learning needs.
Ps : I should really appreciate the support team of good e learning , they are really responsive and blazing fast to respond and resolve your queries .
February 26, 2020
Unprompted review
Reply from GEL (Good e-Learning)
Hi Aditya,
We are incredibly grateful that you took the time out to leave us this review.
When we hear about the fantastic exam results of our customers, it gives us the inspiration to continue working hard because it tells us that we are doing something right.
Its customers like you that make our job wonderful.
If there's anything else we can do to help, please let us know at support@goodelearning.com.
Best Regards,
Good e-Learning
Very bad experience repeated over and over again starting with On-boarding
Very poor on-boarding, it took days before I could start the program
Very poor customer follow up including been shouted on on the phone
Very poor in supporting study materials, got in touch for a clarification, never heard back!
Lacking in quality management
Very bad experience
In response to your reaction below
1. Thank you for responding, and accepting blame for the delay, this is well appreciated
2. You did send a voucher to me with a deadline of February 28, I took the exams and passed because I could not wait anymore
3. I got the correct meaning of the relationships that were not so explicit in the Open Group ArchiMate specifications and the relationship hierarchy
My question "..... (slide 24 of 37 module 6) it appears your organization shows only 7 relationships --- Influence, access, serving, realization, assignment, aggregation and composition -- (slide 24 of 37 module 6). Where does association fit in this?"
I asked the question 4 days ago --- at the rate indicated, the exam would have been over before you provide an answer? A response like "the specification is not clear on the hierarchy for this specific relationship" would have been enough!
4. If you do take customer feedback seriously, the over 40 email exchange between myself and your organization should have really gotten very good resolution.
5. I wish your organization all the best
February 25, 2020
Unprompted review
Reply from GEL (Good e-Learning)
Hi Bola,
Thanks for your feedback and taking the time to leave us a review. I'm sorry to hear you have not been satisfied with your experience with us.
We acknowledge the course access delay. Unfortunately, we were not able to track the previous account from a while ago, which you used to log in. On our end we were able to see only the new one, created during the course purchase. Still, I can see from the conversation between you and our support team, that the issues has been resolved successfully.
We are currently working on your study materials clarification inquiry and have had submitted your question to our subject matter expert. The response time may differ depending on the question itself. Once the tutor has reviewed the inquiry, you should have a response from them within 24 hours.
I am sorry to hear that you weren't satisfied with the study materials, could you message us directly what kind of additional study material has been missing, so we can work on improvements.
As promised, you have now received your exam voucher and I would like to wish you the very best of luck when taking your exam.
We take customer feedback very seriously, and appreciate the time you spent for providing this comment. If you would like to discuss anything else with us personally, please don’t hesitate to contact us on: support@goodelearning.com
Kind Regards,
Good e-Learning
Good e-Learning Support
I received good support from Good e-Learning team.
February 25, 2020
Unprompted review
Reply from GEL (Good e-Learning)
Hi Vaishali,
Thank you for taking the time to leave us this review.
We are delighted to hear your positive feedback, it gives us great encouragement to provide our customers with the absolute high service.
Best Regards,
Good e-Learning
Good quality training material
I did the ITIL 4 Foundation course through Good e-Learning, and found the overall experience (including course materials) quite good.
The only area that could do with some improvement is the media player - it doesn't remember volume and speed settings when moving from one video to the next.
Otherwise I'd gladly recommend this learning company, and have already signed up for my next course. Was it not for the media player niggles, I would have given it 5 stars.
February 25, 2020
Unprompted review
Reply from GEL (Good e-Learning)
Hi Riaan,
Thank you so much for sharing your experience with us.
You are right, unfortunately, our courses do not currently offer this feature.
I have passed on your suggestion to our development team, to review the opportunity of implementing these updates for the media player.
Thank you again, the viewpoint like yours helps us to make some important changes.
Best Regards,
Good e-Learning
Great for online courses
February 12, 2020
Unprompted review
Reply from GEL (Good e-Learning)
Thank you Gourav, we’re so glad you had a good experience.
We work really hard to offer the best e-learning product along with customer support.
I would like to wish you good luck with your further studies and exam preparation.
In case you need any assistance or have questions regarding your course, please don't hesitate to contact us at support@goodelearning.com.
Regards,
Good e-Learning
Spot on if you want to achieve a pass…
Spot on if you want to achieve a pass score for the TOGAF Essentials assessment. Passed the assessment on the first attempt.
February 12, 2020
Unprompted review
Reply from GEL (Good e-Learning)
Hi Per Åge,
Thank you for taking your time to share your experience with our course.
That's a pleasure to know that you are happy with it and as I can see from our system, you finalize it pretty quickly. Congrats!
Regards,
Good e-Learning
Course material is well suited to help…
Course material is well suited to help you on certification learning process.
February 10, 2020
Unprompted review
Reply from GEL (Good e-Learning)
Hi Jorge,
Our team is grateful that you took the time out to leave us this review.
It is wonderful to hear that we were able to provide you with a good learning experience that we strive to provide all our customers.
We look forward to providing you with more courses again in the future.
Please view a full range of our courses by clicking the following link - https://www.goodelearning.com/courses
Best Regards,
Good e-Learning
course is well designed and easy to…
course is well designed and easy to understand, learn.
February 10, 2020
Unprompted review
Reply from GEL (Good e-Learning)
Hi Amarilis,
Thank you for taking your time to leave us a review.
That's a pleasure to hear that you enjoyed our course.
For more IT Service Management courses you may visit our website: https://www.goodelearning.com/courses/it-service-management
Kind Regards,
Good e-Learning
Good training
Good training
I passed all ITIL V3 intermediate modules on first attempt
The support is very responsive
January 27, 2020
Unprompted review
Reply from GEL (Good e-Learning)
Hi Neil,
Thanks for the wonderful review.
We are really glad to hear about this great achievement in your ITIL examinations!
As well as we're so happy to receive your appreciation.
To reach our support team for any further suggestions or queries, please email us at support@goodelearning.com and we will strive to deliver great experiences consistently.
Kind Regards,
Good e-Learning
Effective course for getting the TOGAF Essentials badge
After taking the Good e-Learning course for TOGAF Essentials, I was able to pass The Open Group's practice and final assessments on the first attempt each. I got great responses from the support team in forwarding my course completion quickly, since I was in a bit of a time crunch to get the Essentials credential.
January 24, 2020
Unprompted review
Reply from GEL (Good e-Learning)
Hi Loran,
Congratulations on passing your assessments with the Open Group!
We are delighted to hear that you enjoyed the e-Learning course and support. We are sure that your certification will have a positive impact on your career.
Thank you for your kind words.
Kind Regards,
Good e-Learning
Well presented course covering all the…
Well presented course covering all the essential information needed for ITIL 4.
Definitely recommended as an online learning provider.
January 16, 2020
Unprompted review
Reply from GEL (Good e-Learning)
Hi Barry,
Thanks so much for your feedback!
We are pleased to hear that you are happy with our course.
For more IT Service Management courses you may visit our website:https://www.goodelearning.com/courses/it-service-management
Kind Regards,
Good e-Learning
Case studies are often very minimal
Case studies are often very minimal. References to other frameworks (like SAFe, as example) are too limited to be useful. imHo
January 16, 2020
Unprompted review
Reply from GEL (Good e-Learning)
Hi Barry,
Thank you for taking your time to share your feedback with us.
We'll work on the points you've marked to improve the overall user experience.
Also, we appreciate you sharing your thoughts on the course and opinion.
You may visit our website to find more interesting courses:
https://www.goodelearning.com/courses
Kind Regards,
Good e-Learning
Satisfaction Noe
Everything is fine. Please include examples or process flow diagram using Lucidchart, as many people are not using Visio.
Overall - Very good in the way the modules are prepared and the videos are structured.
January 7, 2020
Unprompted review
Reply from GEL (Good e-Learning)
Hi Elangovan,
Firstly, we want to thank you for spending your time to write us this great review.
We have recently updated all tutorial videos in BPMN 2.0, so it's good to know that our customers are loving it.
I will make sure to pass your feedback to our course development team to see if we can implement it in the future.
If there are any other features that you'd like to see, please do let us know at support@goodelearning.com
Kind Regards
Good e-Learning
Excellent courses for self-study and…
Excellent courses for self-study and exam preparation
January 5, 2020
Unprompted review
Reply from GEL (Good e-Learning)
Hi Mustafa,
Thank you for taking the time to leave us such a nice review.
The feedback like yours gives us great encouragement to continue working hard and improve our service and products.
Good luck with your future studies and exams.
Best Regards
Good e-Learning
Reply from GEL (Good e-Learning)
Hi Hari,
Thank you for this lovely 5-star review.
We are absolutely delighted that you enjoyed the course structure.
Good luck with the remainder of your studies.
Best Regards
Good e-Learning
easy to use
Easy to use. I thought it was good value for the money.
December 31, 2019
Unprompted review
Reply from GEL (Good e-Learning)
Hi Justin,
Thanks for the wonderful review.
Our team at Good e-Learning strives to provide you with the best.
Please do visit our website for more courses, we'd love to have you as a customer again - https://www.goodelearning.com/courses/enterprise-architecture
Kind Regards
Good e-Learning
ITIL 4 DPI course is great!
I love the format of the course and the trainers have been easy to follow.
The only “negative” comment I have is that the videos don’t automatically continue to the next one. This is hardly a negative but it could be a convenient feature!
December 20, 2019
Unprompted review
Reply from GEL (Good e-Learning)
Hi Joshua,
Thank you for taking your time to share your feedback with us.
We love seeing such positive feedback from our students.
Also, thank you for your suggestion, we will work on that one.
For more IT Service Management courses you may visit our website: https://www.goodelearning.com/courses/it-service-management.
Kind Regards,
Good e-Learning
Great site for E-learning material!
Quality courses, support is excellent !
December 16, 2019
Unprompted review
Reply from GEL (Good e-Learning)
Hi Sis,
Thank you for taking your time to give us your feedback.
It is always a pleasure to hear that our customers are satisfied with the product and services we provide.
Here you can take a look at our other IT Service Management courses on our website: https://www.goodelearning.com/courses/it-service-management.
Kind Regards
Good e-Learning
Thanks
Thanks I tried your course with cobit 5 ,it helped me a lot
Now I am going with ITIL 4
December 15, 2019
Unprompted review
Reply from GEL (Good e-Learning)
Hi Ahmed,
Thanks so much for your feedback!
We are happy to hear that you enjoyed your study and get back for more courses.
You may visit our website to find more courses:
https://www.goodelearning.com/courses
Kind Regards
Good e-Learning
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.