We've recently renewed our business energy contract through Purely Energy and the whole process was much easier than dealing with suppliers directly. The team explained everything clearly and there... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received professional support from Kerry (Team S). She made sure that I had everything I needed to decide what to do after Good Energy wanted to change our tariff. She made enquiries on our behalf... See more
Company replied
Josh was absolutely brilliant at explaining what was going to happen with my move. He was pleasant & patient & repeated things when neccessary as I live with a neurological condition. He answered all... See more
Company replied
Extraordinary customer service. They got in touch with me about a refund of payments I had unknowingly been making. I love Good Energy and their work in the alternative energy sphere. This one long ho... See more
Company details
Written by the company
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Contact info
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, United Kingdom
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4.8
Excellent
15K reviews
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Excellent customer service
June 12, 2026
Reply from Good Energy
Hi Ryan,
Thank you for your time responding to the Trustpilot review.
We are delighted to hear you are happy with our service. I will pass this on to the Team!
My best wishes,
Natalia
Really prompt and the right action…
Really prompt and the right action accompanied by a clear friendly email.
June 11, 2026
Reply from Good Energy
Hi Hugh,
We're happy you received prompt service and a clear, friendly email. We appreciate your positive feedback!
Kind regards,
Donna
Connor is a great service provider
Good Energy have been a great provider of the Feed in Tariff scheme - our account manager Connor has been really helpful and always taking time to go through any issues with us to help us get the most from our contract.
June 11, 2026
Unprompted review
Reply from Good Energy
Hello,
We're delighted to hear about your positive experience with our Feed-in Tariff scheme. It's wonderful that our team has been so helpful. Thank you for your kind feedback!
Kind regards,
Donna
Excellent customer service
My FIT reading wasn't accepted so I phoned Good Energy. My call was answered promptly and Darren resolved the issue quickly and efficiently, explaining what had caused the problem. I have contacted Good Energy several times in the past and always find them extremely helpful and pleasant to deal with.
June 11, 2026
Unprompted review
Reply from Good Energy
Hi Maureen,
We are so pleased to hear about your positive experience with our team. It's wonderful to know we could resolve your issue quickly and efficiently, and that you consistently find us helpful. Thank you for sharing your feedback!
Kind regards,
Donna
Meter read not working
I was having an issue with the app not recognising my meter reading every time. I emailed customer services and they replied within a day and just needed another reply to hopefully fix the situation.
June 6, 2026
Unprompted review
Reply from Good Energy
Hi Dyfed,
We appreciate you sharing your experience with the app. We're glad our team was able to respond quickly and is working to resolve the meter reading issue.
Kind regards,
Donna
Switching suppliers couldn't have been…
Switching suppliers couldn't have been easier. Fantastic help from a very informed employee. Great tariff options. Smooth transition to my old login with account info live in minutes. Who knew a phone call to a utility company could be so zen?!
June 10, 2026
Reply from Good Energy
Hi Ailsa,
We are delighted to hear that your experience switching suppliers was so smooth and positive. We truly appreciate your kind words about our helpful employee and tariff options. Thank you for sharing your "zen" experience!
Kind regards,
Donna
My experience with Ryan was perfect
My experience with Ryan was perfect. He dealt swiftly with my query and I was satisfied with the response.
June 10, 2026
Unprompted review
Reply from Good Energy
Hi Jude,
We're delighted your experience was perfect and we handled your query swiftly. We appreciate your positive feedback!
Kind regards,
Donna
Good Energy - clean green energy
Good Energy have been my energy provider for over 10 years and I have been more than happy with the service and advice I have received from them over the years. I recently had a problem with a meter provider and Good Energy helped me to resolve this issue. A particular shout out to Chloe who helped me resolve this.
If you want a company that is focused on providing clean green energy then I highly recommend them.
June 10, 2026
Reply from Good Energy
HI Alan,
We are so pleased to hear about your long-standing positive experience with us. It's wonderful that we could assist with your meter issue. We appreciate your kind recommendation for our clean, clean energy.
Kind regards,
Donna
Resolution of Account Problems
Today, I spoke with Michaela who was very kind, helpful and professional. Michaela put my account in order, and is a credit to Good Energy. Thank you
June 9, 2026
Unprompted review
Reply from Good Energy
Hi Tim,
We're so glad to hear about your positive experience with our team. We truly appreciate your kind words and feedback.
Kind regards,
Donna
Excellent customer service
Excellent customer service. Fast and friendly. Kudos to Nessa who was extremely helpful. Thank you good energy
June 8, 2026
Unprompted review
Reply from Good Energy
Hi Emma,
We appreciate you sharing your positive experience! We're delighted to hear our customer service was fast and friendly. Thank you!
Kind regards,
Donna
Good energy is a great company
I've always had a positive experience when calling Good Energy customer service. They always respond quickly and take the time to properly understand the problem and find a solution. Today I spoke with McLean who was extremely polite and thorough. He made the effort to go back through my email notes to follow up on something I mentioned without me even requesting that he do so. I thoroughly recommend them as an energy provider
June 8, 2026
Reply from Good Energy
Hi Kathy,
We're so pleased to hear you've consistently had positive experiences with our customer service. It's wonderful to know our team responds quickly, understands issues, and finds solutions, even going the extra mile. Thank you for your recommendation!
Kind regards,
Donna
Easy and great service
I always find it very pleasant speaking with the good people at Good Energy, Ryan was no different, friendly and help as always. Keep up the good work Good Energy.
June 8, 2026
Unprompted review
Reply from Good Energy
Hi Margaret,
We're so pleased to hear that our team provided such a pleasant and helpful experience. Thank you for your kind words and continued support!
Kind regards,
Donna
Reply from Good Energy
Dear Andrew,
We're glad our service was effective. We're glad you enjoyed your experience. We appreciate your positive feedback.
Best regards,
Good Energy
I have given Good Energy 5 stars soley…
I have given Good Energy 5 stars soley because of one person. I spoke to Sonu on the phone regarding an issue that had been going on for 3 very frustrating months. Within 2 days she had the issue sorted and my FIT payment settled. She has been extremely patient with my supplementry questions over the last week. She has responded quickly and gave me the reassurance I was looking for. I cannot praise her enough for the help and support she has given me. Well done Sonu you are star.
June 5, 2026
Unprompted review
Reply from Good Energy
Dear Margaret,
We are so pleased to hear about your positive experience and the excellent support you received from Sonu. It's wonderful to know that your issue was resolved efficiently and that you felt reassured. We truly appreciate you sharing your feedback.
Best regards,
Good Energy
Many thanks to Chloe who helped me this…
Many thanks to Chloe who helped me this morning when I was trying to send my meter reading. Chloe was very helpful and understanding of my ‘senior’ lack of internet knowledge. Many thanks again.
Ann Wistance
June 5, 2026
Unprompted review
Reply from Good Energy
Dear Ann,
We're so glad to hear Chloe provided such helpful and understanding support with your meter reading. We appreciate your kind words.
Best regards,
Good Energy
The person who took the call was great…
The person who took the call was great - efficient, intelligent, excellent
June 5, 2026
Reply from Good Energy
Dear Mr Esler,
We are so pleased to hear about your positive experience with our team. We appreciate your kind words.
Best regards,
Good Energy
Had a problem with some ofgem central…
Had a problem with some ofgem central feed in tarif registration and Johnny did an amazing job handling it, especially as it took quite some time to resolve (due to external reasons).
He was very proactive and was sending me updates regularly (even when there was no update) which showed that my issue is not forgotten about.
June 5, 2026
Unprompted review
Reply from Good Energy
Dear Marek,
We're so glad to hear Johnny provided such excellent support with your central feed-in tariff registration. It's wonderful to know their proactive communication made a difference during a lengthy process. Thank you for sharing your positive experience!
Best regards,
Good Energy
Good Energy is a great energy supplier.
Good Energy is a great energy supplier, their commitment to renewable energy sources is first class. Their customer support is always helpful and friendly and their website is clear and simple to use. I have been a customer for over 15 years and have never had any problems.
June 4, 2026
Reply from Good Energy
Dear Hywel,
We are so glad to hear you've had such a positive experience with us over the past 15 years. We truly appreciate your kind words about our commitment to renewable energy and our customer support. Thank you for your loyalty!
Best regards,
Good Energy
Great service!
The agent who assisted us was very responsive, client-centred and friendly. Her communication was fantastic. We had an issue that was quite baffling but Good Energy assisted by identifying the issue and ensuring we had it remediated as a matter of urgency. Highly recommended.
June 1, 2026
Reply from Good Energy
Dear Michele,
We are so pleased to hear about your positive experience with our team. We are glad we could assist you promptly and effectively. Thank you for your kind words.
Best regards,
Good Energy
Not impressed
I have not even been with them for a year yet my heating is not even on & I have been charged £74 for Electricity!
For May, every time I have credit they make sure they take it off me immediately I have one statement on the 23rd May & another statement on the 28th May. Energy Ombudsman next, smart meters have been installed yet still high bills! Be AWARE people
June 3, 2026
Unprompted review
Reply from Good Energy
Dear Mickster,
We appreciate you sharing your concerns regarding your recent electricity charges and billing frequency. We understand how frustrating unexpected high bills can be, especially with a smart meter. We apologise for inconveniences caused.
Please get in touch by emailing hello@goodenergy.co.uk or calling 0345 034 2400. Our phone lines are open 9:00am-5:00pm Monday-Friday except bank holidays. So, we can investigate further.
Best Regards,
Good Energy
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