We've recently renewed our business energy contract through Purely Energy and the whole process was much easier than dealing with suppliers directly. The team explained everything clearly and there... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I received professional support from Kerry (Team S). She made sure that I had everything I needed to decide what to do after Good Energy wanted to change our tariff. She made enquiries on our behalf... See more
Company replied
Josh was absolutely brilliant at explaining what was going to happen with my move. He was pleasant & patient & repeated things when neccessary as I live with a neurological condition. He answered all... See more
Company replied
Extraordinary customer service. They got in touch with me about a refund of payments I had unknowingly been making. I love Good Energy and their work in the alternative energy sphere. This one long ho... See more
Company details
Written by the company
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Contact info
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, United Kingdom
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4.8
Excellent
15K reviews
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This company invites their customers to review, whether positive or negative
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Arran was most helpful concerning my FIT
Arran was most helpful in providing me with the information to enable me to transfer ownership of the FIT to my daughter when she bought our house.
He knew what was required and sent me an email with full instructions and the forms to use.
June 12, 2026
Unprompted review
Reply from Good Energy
We're so glad to hear our team provided such helpful and clear guidance during the ownership transfer. Thank you for sharing your positive experience!
GE failed to provide guidance
Good Energy failed to provide documentation & guidance on battery installation. Darren, Ben Watts & Elena were helpful and courteous in resolving my problem but it took 14 months & some pushing to get it addressed. Thanks go to them, but GE did poorly.
May 8, 2026
Unprompted review
Reply from Good Energy
Hello,
Thank you for your time responding to the Truspilot review.
We appreciate you sharing your experience and we are sorry to hear about the difficulties you faced and the extended timeline for resolution.
We are reviewing our processes to prevent similar situations.
Please kindly get in touch via email at hello@goodenergy.co.uk or via the phone on 0345 034 2400 so we can open a complaint and assist you appropriately.
My best wishes,
Natalia
Flex Clean Energy Specialist/Billing Specialist
I was again trying to obtain payment…for solar
I was again trying to obtain payment for solar panel created energy… I tried first the website. Then phoned. Then sent an application via link this seemEd to have a virus because it repeated itself and had too much on it. So not accepted Next got 2nd link which seems to work that I’ll now use
June 10, 2026
Unprompted review
Reply from Good Energy
Hello Guy,
Thank you for your time responding to the Trustpilot review.
We appreciate you sharing your experience regarding the payment process.
We acknowledge the difficulties you faced with the website and links, and we are actively working to improve our systems for a smoother experience.
Please get in touch with Good Energy via email hello@goodenergy.co.uk or call 0345 034 2400 and we will look into this for you and open a complaint if you wish to do so.
I apologise for any inconvenience this might have caused you.
My best wishes,
Natalia
Problem solved!
We’ve had a difficult problem with our meter readings but once our complaint reached Alyssa, it was resolved quickly and satisfactorily. Great customer service!
June 17, 2026
Unprompted review
Reply from Good Energy
Dear Alan,
Thank you for your time in reaching out via Trustpilot.
We're so glad we could help resolve your meter reading issue quickly and satisfactorily. We appreciate your kind words! I will pass on your feedback to Alyssia.
My best wishes,
Natalia
Brilliant so glad I am with them over…
Brilliant so glad I am with them over the moon
June 17, 2026
Unprompted review
Reply from Good Energy
Hello,
Thank you for your time responding to the Trustpilot review.
I will share your lovely message with the Team. WE are delighted to be of help.
My best wishes,
Natalia
So glad i am no longer with u w ware house …
It's better than you w ware house I had lots of problems with u w ware house so glad I no longer so glad I moved to good Energy thay sent me emails and been so amazing I am over the moon know the best direction I made coming away from u ware house I found them not very good and the service with u w ware house is a very bad
June 17, 2026
Reply from Good Energy
Hi Maddy,
We appreciate you sharing your experience and are truly sorry to hear about the difficulties you faced with the previous supplier.
We are always working to improve our services, and your feedback is valuable. We are delighted to have you, and if there is anything we can assist you with, please do not hesitate and call 0345 034 2400 or email hello@goodenergy.co.uk
I will share the feedback with the Team!
My best wishes,
Natalia
Thanks to Chirunim at the Good Energy…
Thanks to Chirunim at the Good Energy team. I had a particularly challenging request because I was closing an account for a deceased UK estate from overseas.
It was a challenge to get a response initially because the Good Energy team is so busy, but once I had reached Chirunim, they stayed on the case until the end.
From final solar reading to FIT payment received into a different bank account than the original customers was a drawn out 6 months, but Chirunim explained well why it took so long.
So, overall a rather involved process but ultimately resolved to my satisfaction.
Thank you
June 16, 2026
Unprompted review
Reply from Good Energy
Hi Justin,
Thank you for your time responding to the Trustpilot review.
Please accept my deepest condolences on the passing of your close one.
I will share your kind words with Chirum.
Please do get in touch with us if you need further support.
My best wishes,
Natalia
Had a problem because the AI (?)…
Had a problem because the AI (?) thought there was too much difference between new feed-in meter reading and previous one. That was irritating, especially as the meter is very high on the garage wall, so difficult for me to photograph. However, with Darren's help (customer service, I guess) it has been satisfactorily resolved. He's MUCH better than AI!
June 16, 2026
Unprompted review
Reply from Good Energy
Dear Elizabeth,
Thank you for your time to respond to the Trustpilot review.
We appreciate your feedback and understand your frustration with the meter reading process.
We are glad Darren could resolve the issue to your satisfaction. I will share your feedback. We are always working to improve our services, so thank you for letting us know.
My best wishes,
Natalia
Good Energy
Good Energy have been very helpful in setting us up with an electricity account and change of ownership for our solar panel feed-in tariff. The team generally respond within a few days and give clear information. It is nice to know that we are doing our bit for cleaner energy use by using Good Energy.
June 16, 2026
Reply from Good Energy
Hi Katie,
Thank you for your time responding to the Trustiplot review.
We are so pleased to hear we could help with your electricity account and solar panel tariff. It's wonderful that our team provided clear information.
We appreciate you choosing us for cleaner energy. I will share your feedback with the team.
My best wishes,
Natalia
I’ve been sending this waste of time…
I’ve been sending this waste of time company emails telling them I’ve been hacked with my bank details the hacker is still setting up direct deposit accounts with these. I don’t want anything to do with these so stop calling me and stop sending letters in the name of mark jones at the address you have got for him
June 15, 2026
Unprompted review
Reply from Good Energy
Dear Mark,
Thank you for your time responding to the Trustpilot.
We are very sorry to hear that your account has been hacked and that the payments are being requested. Please kindly get in touch directly with us so we can look into this issue urgently, open a complaint on the account and resolve it to your satisfaction.
Our contact number is 0345 034 2400, and we are open Monday to Friday, 9 am - 5 pm.
You can also reach us via email if you prefer, at hello@goodenrgy.co.uk
Please accept my sincere apologies for the inconvenience caused.
Looking forwarded hering from you.
With my best wishes,
Natalia
Good Energy Team
Josh Doble - amazing customer service
Josh Doble from the home team provided me with excellent customer service today! He onboarded us onto the fix tariff for our new home and the process was easy and enjoyable! Super informative, left no question unanswered and has left us feeling excited to be supplied by Good energy.
June 15, 2026
Reply from Good Energy
Hi Luke,
We are so pleased to hear about your excellent experience with our team! It's wonderful that your onboarding to the fix tariff was easy and informative. We are excited to have you as a customer!
I will pass on your lovely feedback to Josh.
My best wishes,
Natalia
Excellent customer service
Very good experience contacting Good Energy customer service today. Darren was most helpful and sorted out some changes to our account details while I was on the phone.
June 15, 2026
Unprompted review
Reply from Good Energy
Hi Richard,
We're so glad to hear you had a very good experience with our customer service. It's wonderful that your account changes were sorted efficiently.
I will pass on your feedback to Darren.
My best wishes,
Natalia
Great customer service
Great customer service, especially from Olivia who went above and beyond to assist me.
A prime example of how it should be done. Thanks again, DaveG
June 12, 2026
Unprompted review
Reply from Good Energy
Hello,
We are so glad to hear our team provided such excellent service and went above and beyond. We appreciate your kind words! I ill pass this on to Olivie.
My best wishes,
Natalia
SUPER HELPFUL
Phoned this morning got through to a lady called Alyssia so helpful answered all my questions and sorted my issue. Alyssia thank you very much
June 15, 2026
Unprompted review
Reply from Good Energy
Hi Tom,
We're so glad to hear our team provided such helpful assistance and resolved your issue efficiently. Thank you for your kind feedback! I will share this with Alyssia.
My best wishes,
Natalia
I'm a 77years old stroke survivor and
I'm a 77years old stroke survivor and, at times, it's not easy to remember the simplest things. Nessa was so patient and understanding and ensured I got my meter reading sorted out. She also jogged my memory out of it's lethargy and got me back on track for which I thank her most sincerely:)
June 13, 2026
Unprompted review
Reply from Good Energy
Hello,
We are so glad to hear that our team member provided such patient and helpful assistance. Your kind words are truly appreciated, and we are happy we could help.
I will share your feedback with Nessa.
My best wishes,
Natalia
I couldn't upload my latest reading so…
I couldn't upload my latest reading so emailed the company. A lovely lady called Nessa sent me an email back confirming my reading had been added to the system
June 13, 2026
Unprompted review
Reply from Good Energy
Dear Mrs Cracknell,
We're glad we could assist with your reading. We always aim to provide helpful support.
I will share the feedback with Nessa.
My best wishes,
Natalia
Flex Clean Energy Specialist/Billing Specialist
Very prompt reply.
Emailed my question and received a reply from Nessa confirming that my request had been actioned within half an hour.
June 13, 2026
Unprompted review
Reply from Good Energy
Dear Miraim,
We're glad to hear your request was actioned so quickly. Thank you for sharing your positive experience with us. I will share this feedback with Nessa.
My best wishes,
Natalia
Meter reading help
Natalia was very helpful and kept me in the loop with my issue!
June 13, 2026
Unprompted review
Reply from Good Energy
Dear Mirza,
Thank you for your time responding to the Trustpilot review.
We are so glad to hear our team provided such great support!
I will pass the feedback to Natalia; she will be delighted.
Thank you.
My best wishes,
Team Good Energy
Its Green with people to talk too when help is needed
I've been with Green Energy for years. As well as being positive for the planet, anytime I have an issue I can call and ask questions.
Chirunim has just sorted out my new fixed rate and explained why I couldn't make the numbers add up - with/without VAT...thank you again!
June 12, 2026
Unprompted review
Reply from Good Energy
Hello,
We are so pleased to hear about your positive experience with our team and our commitment to the planet.
We appreciate you highlighting the helpful support you received with your new fixed rate. Thank you for your kind words! I will share your feedback with Chirunim.
My best wishes,
Natalia
Efficient friendly service from Chloe
Efficient friendly service from Chloe, who was very helpful. Thank you.
June 10, 2026
Reply from Good Energy
Dear Brian,
We appreciate your kind words! We're glad our team provided such helpful service.
I will share the feedback with Chloe.
My best wishes,
Natalia
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