We've recently renewed our business energy contract through Purely Energy and the whole process was much easier than dealing with suppliers directly. The team explained everything clearly and there... See more
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Josh was absolutely brilliant at explaining what was going to happen with my move. He was pleasant & patient & repeated things when neccessary as I live with a neurological condition. He answered all... See more
Company replied
Been working with Good Energy for the last few weeks to submit meter readings for the upcoming FIT payments and I cannot fault the support and communication from them. Ann Marie Cherry in particular... See more
Company replied
We are new to good energy and so we had some trouble getting our account set up. In a world where customer service is non-existent I was pleasantly surprised to actually get help and prompt communicat... See more
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Company details
Written by the company
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Contact info
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, United Kingdom
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4.8
Excellent
15K reviews
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PV and Battery installation
I had a PV and battery installation a couple of weeks ago with Good Energy. Leading up to the installation, Graham the seller was extremely knowledgeable and spent a great amount of time answering our questions and providing us with options that would fulfil our household needs. The office team kept me in the loop of when scaffold was going up and when the installers would be arriving.
On the day of the install, Rob, Zander and Dan arrived as plan and let me know what they were planning on doing. The install ran smoothly and Zander gave me a great demo of the system and helped me set up my app.
I would highly recommend using Good Energy for their knowledge, professionalism and passion for renewable energy.
July 15, 2026
Unprompted review
Reply from Good Energy
Hello Beth,
We are so pleased to hear about your positive experience with your recent PV and battery installation. It's wonderful to know that our team, from the initial consultation to the installation and system demonstration, provided you with excellent service and expertise. We truly appreciate your kind words and recommendation, as it reinforces our commitment to delivering knowledgeable and professional renewable energy solutions. Thank you for choosing us!
Kind regards,
Good Energy
Good energy have been helpful and…
Good energy have been helpful and responsive in sorting out a meter connectivity problem. We are now sorted and can access the full range of tariffs
July 28, 2026
Reply from Good Energy
Hello Alastair,
We're so pleased to hear we could help resolve your meter connectivity issue and that you now have access to our full range of tariffs. Thank you for your positive feedback!
Kind regards,
Good Energy
Ryan was really helpful
Ryan was really helpful. He set up a new account for us quickly and efficiently
July 28, 2026
Reply from Good Energy
Hello Jacqueline,
We're delighted to hear that our team member was helpful in setting up your new account quickly and efficiently. Thank you for your positive feedback!
Kind regards,
Good Energy
PV readings query
I raised a question this morning at 08.34 about my PV readings for June. The reply from Gifty A was received at 08.42.
Better than that you could not expect.
July 28, 2026
Unprompted review
Reply from Good Energy
Hello John,
We're so glad to hear about your positive experience with our support team's prompt response regarding your PV readings. We appreciate you sharing this feedback!
Kind regards,
Good Energy
Very quick replies …
A reply to my email from this morning was responded to within a couple of hours. Very happy. Excellent customer service. Very happy
July 27, 2026
Reply from Good Energy
Hello Rebecca,
We're so pleased to hear that you received a prompt response to your email and that you had such a positive experience with our customer service. Your feedback is greatly appreciated!
Kind regards,
Good Energy
I spoke to a lovely lady called ioana
I spoke to a lovely lady called ioana, who was extremely accommodating with locating the original MCS certificate.
She was very friendly and very helpful
Thank you
July 27, 2026
Unprompted review
Reply from Good Energy
Hello Dawn,
We're so pleased to hear about your positive interaction with our team member. It's wonderful to know that you found the assistance friendly and helpful. Thank you for sharing your kind words.
Kind regards,
Good Energy
Having decided to have the powerwall 3…
Having decided to have the powerwall 3 and EV charger installed, dealing with the team at GE has been really easy. Good communication throughout. In particular my installer Enoch, his work was neat and tidy, no question was a problem, very patient when setting up the apps, responded to calls immediately, so thank you Enoch.
July 20, 2026
Unprompted review
Reply from Good Energy
Hello Mark,
We are so pleased to hear about your positive experience with our team and the installation of your powerwall and EV charger! It's wonderful that you found the communication clear and the installation process smooth. We appreciate you sharing your feedback.
Kind regards,
Good Energy
A thoroughly positive and professional…
A thoroughly positive and professional experience. All questions answered and follow up email information very useful.
July 24, 2026
Reply from Good Energy
Hello Martyn,
We're so pleased to hear you had such a positive and professional experience. It's great to know that all your questions were answered and you found the follow-up information useful. Thank you for your feedback!
Kind regards,
Good Energy
Aftercare from Good energy
Our Solar system was fitted by Empower - subsequently taken over by Good Energy. We had multiple faulty optimizers on the system which Ben at Good energy contacted us about. Ben has been brilliant at sorting this out with the manufacturers, and arranging replacements. Once work was approved Sam (Ops director) has been quick and efficient at getting the work sorted. The aftercare has been excellent. Thanks
July 22, 2026
Unprompted review
Reply from Good Energy
Hello,
We are so pleased to hear about your positive experience with our team. It's wonderful to know that we could effectively resolve the issues with your solar system and that our aftercare met your expectations. Thank you for your kind words.
Kind regards,
Good Energy
Nessa at Good Energy was very helpful…
Nessa at Good Energy was very helpful in completing my reading with not much information from me
Nice to be dealing with people who are not jobsworths
July 15, 2026
Unprompted review
Reply from Good Energy
Hello,
Thank you for your wonderful review! We are so pleased to hear that our team was able to assist you efficiently and effectively, even with limited information. We always strive to provide excellent service. Thank you for taking time to leave us a review.
Kind regards,
Donna
Fast customer service
I am new to Good Energy. I had a query, sent it as an email, got a reply from Juliana within 10 minutes, all fixed. That bodes well for the future.
July 23, 2026
Reply from Good Energy
Hi Alan,
We're so glad to hear about your positive initial experience with us. We always aim for quick and helpful support. Thank you for taking time to leave us a review, we really appreciate it!
Kind regards,
Donna
Resolving a Solar Panel issue
I have been in communication with both Rachel C and Joel regarding a query with my solar panels. Both were extremely helpful and efficient in supporting me to get this resolved.
An excellent service provided.
July 23, 2026
Unprompted review
Reply from Good Energy
Hello Mr Harding,
We are delighted to hear that our team was extremely helpful and efficient in resolving your solar panel query. Thank you for acknowledging the excellent service provided and leaving us a 5* review!
Kind regards,
Donna
Reply from Good Energy
Hi Judy,
We're happy to hear that our customer service met your expectations. We appreciate you taking the time to leave us a review!
Kind regards,
Donna
Craig responded quickly and had already…
Craig responded quickly and had already implemented action to complete comply with my request.
July 23, 2026
Reply from Good Energy
Hi Felicity,
We're delighted to hear our team member, Craig, provided such prompt and effective assistance with your request. Thank you for taking the time to review!
Kind regards,
Donna
The saviour if my whole experience with…
The saviour if my whole experience with SMS and smart meter installation was Kein from Good Energy.He managed delays from SMS superbly.He was professional and caring.
July 23, 2026
Reply from Good Energy
We're so happy to hear about your positive experience with our team member. It's wonderful to know we could help manage the delays effectively and provide professional, caring support. Thank you for sharing your feedback!
Was going to switch to new supplier but…
Was going to switch to new supplier but staying with good energy as a very nice company
July 23, 2026
Unprompted review
Reply from Good Energy
We are so pleased to hear you've decided to stay with us. We appreciate your kind words about our company.
Error resolved quickly...
V prompt responses to an error I had made, all resolved to my satisfaction.
Person I communicated with was Gifty and I send my sincere thanks for a job well done.
July 21, 2026
Reply from Good Energy
We appreciate you sharing your positive experience! We're delighted to hear that the responses were prompt and that everything was resolved to your satisfaction. We're especially pleased that our team member provided excellent service.
Best company ever and great value for…
Best company ever and great value for gas and electric i would never go with anyone else and if you get stuck with anything they are happy to help to make things easier for you brilliant service
July 22, 2026
Reply from Good Energy
We're so pleased to hear you're happy with our service and value for gas and electricity! It's wonderful to know our team is able to help make things easier for you. Thank you for your kind words.
Quick and helpful email reply.
I emailed meter readings as I was having internet problems, and Craig immediately replied thanking me for the readings and offering to try and help with the internet problem. I explained the problem was at our end not yours, but it was good of Craig to try and help.
July 22, 2026
Reply from Good Energy
We're so pleased to hear about your positive interaction with our team member. It's wonderful to know they were helpful and offered assistance, even with an issue outside our direct service. Thank you for sharing your experience!
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