We've recently renewed our business energy contract through Purely Energy and the whole process was much easier than dealing with suppliers directly. The team explained everything clearly and there... See more
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Josh was absolutely brilliant at explaining what was going to happen with my move. He was pleasant & patient & repeated things when neccessary as I live with a neurological condition. He answered all... See more
Company replied
Been working with Good Energy for the last few weeks to submit meter readings for the upcoming FIT payments and I cannot fault the support and communication from them. Ann Marie Cherry in particular... See more
Company replied
We are new to good energy and so we had some trouble getting our account set up. In a world where customer service is non-existent I was pleasantly surprised to actually get help and prompt communicat... See more
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Company details
Written by the company
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Contact info
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, United Kingdom
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4.8
Excellent
15K reviews
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Everytime I have contacted them I have…
Everytime I have contacted them I have received a positive response
Changed to Utility warehouse a bout two years ago al it was being bomdarfed with offers that we didn’t want to do , soon changed back to Good Energy
July 19, 2026
Reply from Good Energy
We're happy to hear that our team has consistently provided you with positive responses. We appreciate you choosing to return to us after your experience with another provider. We value your loyalty.
I have moved and had to change the…
I have moved and had to change the supplier at the new house. Thanks, GE, simple. Perhaps not the cheapest, but their customer service is brilliant.
July 20, 2026
Reply from Good Energy
We're so glad to hear that our customer service made your transition to a new supplier a smooth one. We appreciate your kind words!
Great customer service, thanks josh!
We are new to good energy and so we had some trouble getting our account set up. In a world where customer service is non-existent I was pleasantly surprised to actually get help and prompt communication! Thank you to Josh who helped us get everything sorted right away! Feeling so thankful for a company that actually has quality customer service!
July 21, 2026
Reply from Good Energy
We're so happy to hear that you had a positive experience getting your account set up! It's wonderful to know that our team was able to provide prompt and helpful communication. We truly appreciate your kind words about our customer service.
Excellent Customer Service. I was connected immediately to
I was connected immediately to an operator who was clear and helpful.
My request was sorted out without fuss, and she suggested a few helpful ideas that may make it easier in the future.
July 21, 2026
Reply from Good Energy
We're delighted to hear that you had such a positive experience with our team member. It's wonderful to know that your request was handled efficiently and that you received helpful suggestions for the future.
Excellent service and advice
Speedy service, clear, well-informed and helpful support
(Joel).
July 20, 2026
Reply from Good Energy
We're glad to hear our support was speedy, clear, and helpful. Thank you for your kind words!
Prompt and helpful response out of normal working hours
I asked Good Energy for help with a problem out of normal working hours and received a very prompt reply from Donna M who was very helpful.
July 20, 2026
Reply from Good Energy
We're so pleased to hear that our team provided such a positive and helpful experience, even outside of normal working hours! We appreciate you taking the time to share your feedback.
Cannot recommend highly enough
Following on from the excellent roofing team, Enock the electrical expert came the next day as arranged. He worked patiently, politely and professionally all day in the extreme heat to get the inverter and associated fixtures installed and wired up along with the WiFi connection to monitor the finished system. He went out of his way to ensure the various components were placed according to our preferences and we could not have wished for a better job. Cannot recommend highly enough!!
July 16, 2026
Unprompted review
Reply from Good Energy
We are so pleased to hear about your positive experience with our electrical expert. It's wonderful to know that the installation of your inverter and associated fixtures, including the WiFi connection, was handled with such patience, politeness, and professionalism, even in challenging conditions. We're especially glad that the components were placed to your preference.
Helpful staff
I didn’t have to wait long to talk to someone who sorted my problem quickly and sent me a confirmation email.
It’s lovely to talk to a real person.
July 20, 2026
Reply from Good Energy
We're delighted to hear that your problem was sorted quickly and that you appreciated speaking with a real person. We value your positive feedback!
Reply from Good Energy
We are so happy to hear that our customer service was excellent. We appreciate you sharing your positive experience with us.
Rachel was very pleasant and extremely…
Rachel was very pleasant and extremely helpful today.
July 20, 2026
Reply from Good Energy
We are so glad to hear that our team member was pleasant and extremely helpful. Thank you for your kind words and positive feedback.
Great experience with Rachel C
Great experience with Rachel C. Took care of the issue. Thanks
July 20, 2026
Reply from Good Energy
Hi Zyad,
We are so glad to hear that our team was able to resolve your issue effectively. Thank you for your kind words and positive feedback.
Kind regards,
Donna
Refund request
I contacted them to ask for a refund - I received a prompt and explicative reply (and follow up interaction) by Olayemi who assisted to address the problem (within the workable options) and provide an overview of other options available for my bills. Happy with their approach and communication - some companies send back replies that clearly look a copy and paste whereas here you can certainly see they tailor their communication and try their best to address the question / issue. Thanks
July 13, 2026
Unprompted review
Reply from Good Energy
Hello Marco,
We are so pleased to hear about your positive experience with our team member. It's wonderful to know that we were able to address your concerns effectively and provide clear options regarding your bills. We truly value your feedback and are glad our personalized approach resonated with you. Thank you for sharing your kind words.
Kind regards,
Donna
Great customer service
The advisor, Donna, responded very quickly even in the evening for a weird query and sorted everything out. Great customer service!
July 17, 2026
Reply from Good Energy
Hi Sergei,
We're delighted to hear that Donna responded quickly and efficiently to your query, even in the evening. We appreciate you sharing your positive experience!
Kind regards,
Good Energy
Thank you Good Energy for a great service.
1. reliable electricity supply
2. Ethically generated electricity
3. Excellent customer service when needed.
July 17, 2026
Reply from Good Energy
Hi Margaret,
We're so pleased to hear that you're happy with your electricity supply and our commitment to ethically generated power. It's also wonderful to know that our customer service has met your expectations. Thank you for your positive feedback!
Kind regards,
Donna
Understanding
McLean seems
to really understand the way in which the energy sector operates and I have relied on this knowledge
Thanks McLean!
July 16, 2026
Reply from Good Energy
Hi Bill,
We're so happy to hear that our understanding of the energy sector has been helpful to you. We truly appreciate your positive feedback!
Kind regards,
Donna
Very helpful person dealt with one off issue
Very helpful person dealt with need to make an extra payment for exceptional electricity consumption and explained review of Direct Debit amount going forward.
July 16, 2026
Reply from Good Energy
Hello Amore,
We are so pleased to hear that our team member was able to assist you with your payment and clearly explain the review of your Direct Debit. Thank you for your wonderful feedback!
Kind regards,
Donna
Spot on customer service and very quick…
Spot on customer service and very quick to respond good energy by far the best supplier I've ever been with
July 16, 2026
Reply from Good Energy
Hi Ash,
We're delighted to hear that you've had such a positive experience with our customer service and quick responses. We truly appreciate you sharing your feedback!
Kind regards,
Donna M
Super speedy response to my email
Super speedy response to my email - with clear directions for next steps - Angelica is a lovely team member, a great person to help when a customer doesn't know what they are doing!
July 16, 2026
Unprompted review
Reply from Good Energy
Hi Louisa,
We're delighted to hear about your positive experience! It's wonderful to know that our team provided a quick response with clear guidance and was helpful when you needed assistance. Thank you for sharing your feedback.
Kind regards,
Donna
Reply from Good Energy
We appreciate your feedback regarding the time it took to resolve your issues. We apologise for this and are actively working to improve our resolution process.
A good outcome for my call
A good outcome for my call. Adam was friendly, clear and helpful. I had to hold for a while but that was explained and I was thanked nicely. I always try and avoid calling utility companies, banks etc. be use of past experience but this was excellent.
July 15, 2026
Reply from Good Energy
We are so pleased to hear about your positive experience with our team member. We understand that calling utility companies can sometimes be a hassle, and we truly appreciate your patience while waiting. We're glad we could make your interaction a good one.
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