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Goodwin Smith Reviews 

4,958
•
TrustScore 4.5 out of 5

4.6

Boot Store
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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and comfort of the products, noting their durability and long-lasting nature. Many people also appreciate the quick dispatch and fast delivery service, often receiving their orders promptly and well-packaged. Reviewers are consistently happy with their purchases, with some highlighting excellent customer service experiences. However, some customers reported dissatisfaction with product quality, describing items as cheap, not matching online descriptions, or being faulty. A few other people also felt that customer service was problematic, mentioning slow response times and issues with delivery information.

What people talk about most

Product

People report positive experiences with product quality and design, often describing items as great quality,... See more

Quality

Consumers find quality to be positive, with many reviewers praising the great quality, timeless design, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speed and efficiency of... See more

Customer service

Customers had ambiguous experiences with customer service, with some reporting positive interactions where... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, quick to dispatch and deliver. The quality of the product is superb! My husband says the dressing gown is comfortable, warm and cosy. He loves it! 👌

Company replied

Rated 5 out of 5 stars

Great product. We bought slippers and they are still looking fantastic a year later. Quick delivery also. Would definitely buy from them again.

Company replied

Rated 5 out of 5 stars

Excellent product. Good value.Wonderful comfortable, warm slippers. They were that good I have bought several pairs not just for myself but for the whole family for Xmas (6 pairs). The gents slippers... See more

Rated 5 out of 5 stars

I bought my slippers from Godwin Smith nine months ago and am delighted with them. I prefer to leave reviews after I've owned / used an item for a while and can confirm that my slippers have not only... See more

Company replied

Company details

  1. Boot Store
  2. Fashion Designer
  3. Men's Clothing Store
  4. Shoe Store
  5. Tuxedo Shop

Written by the company

Luxury footwear, designed in England, made in Portugal & Italy.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(4,958)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Comfortable, good quality, painless returns process.

Only worn a couple of times so far but the shoes are quite comfortable and they look very smart. Time will tell but initial impressions are that the materials and construction quality are very good. I had to return the first pair as they were a little bit big (was a risk as I'm a half size) but the returns process was painless. Will definitely consider buying again in future.

March 30, 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

Very pleased

Very pleased. Good value for money. Hoping the blue ones come back into stock

March 29, 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

Love my slippers

Have been buying slippers for a few years now and we love them. Excellent quality and so comfy.i wear in the summer and winter

March 29, 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

Rated 4 out of 5 stars

2nd pair of shoes from Goodwin Smith

2nd pair of shoes from Goodwin Smith. Love the original yet classic styles. Good value. Couple of minor gripes, hence 4 stars not 5, insole fabric loose in one shoe and dye from leather stains socks. First pair soles wore out too fast. Would still buy again. Something a bit different.

March 1, 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

Clear communication throughout

Clear communication throughout the whole process. Quick delivery. I had to return on of my items and this was easy and painless.

March 29, 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

Great service and quality

Great service, shoes top quality at a good price, definitely recommend and will use again

March 29, 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

Fabulous 😍 Sandals

Fabulous 😍 Sandals, brilliant quality, better than the very expensive brand the look like 😉

March 27, 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

Well-made and comfortable

The website was easy to navigate and the item was on sale which made it more of a bargain.

The smart trainers are well constructed with quality materials and extremely comfortable to wear.

Very satisfied all round with the purchase and would by from again and recommend to friends.

March 10, 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

The trainer shoes arrived in quick time…

The trainer shoes arrived in quick time and perfect condition. At the heavily discounted price they were a bargain, the comfort and quality are faultless. Once again, well forth time I've purchased shoes, I am not disappointed. Will 100% shop again in the future and have guided friends and family to the website. Keep it up 👌🏼

March 24, 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

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