Goodwin Smith Reviews 

4,958
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and comfort of the products, noting their durability and long-lasting nature. Many people also appreciate the quick dispatch and fast delivery service, often receiving their orders promptly and well-packaged. Reviewers are consistently happy with their purchases, with some highlighting excellent customer service experiences. However, some customers reported dissatisfaction with product quality, describing items as cheap, not matching online descriptions, or being faulty. A few other people also felt that customer service was problematic, mentioning slow response times and issues with delivery information.

What people talk about most

Product

People report positive experiences with product quality and design, often describing items as great quality,... See more

Quality

Consumers find quality to be positive, with many reviewers praising the great quality, timeless design, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speed and efficiency of... See more

Customer service

Customers had ambiguous experiences with customer service, with some reporting positive interactions where... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, quick to dispatch and deliver. The quality of the product is superb! My husband says the dressing gown is comfortable, warm and cosy. He loves it! 👌

Company replied

Rated 5 out of 5 stars

Great product. We bought slippers and they are still looking fantastic a year later. Quick delivery also. Would definitely buy from them again.

Company replied

Rated 5 out of 5 stars

Excellent product. Good value.Wonderful comfortable, warm slippers. They were that good I have bought several pairs not just for myself but for the whole family for Xmas (6 pairs). The gents slippers... See more

Rated 5 out of 5 stars

I bought my slippers from Godwin Smith nine months ago and am delighted with them. I prefer to leave reviews after I've owned / used an item for a while and can confirm that my slippers have not only... See more

Company replied


Company details

  1. Boot Store
  2. Fashion Designer
  3. Men's Clothing Store
  4. Shoe Store
  5. Tuxedo Shop

Written by the company

Luxury footwear, designed in England, made in Portugal & Italy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(4,958)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality

Great quality, fair price and quick delivery.

March 10, 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

Easy company to deal with

Easy company to deal with. The shoes are great value and the customer service second to none. The shoes fitted well and are very comfortable. However, I know that if that were not the case then GS are happy to help with returns.
If you have not used GS before then give them a try, you cannot go wrong.

March 22, 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

Fluffy Slippers

Very nice slippers and value for money.The customer service with the online shop was brilliant, and delivered very fast. I will buy again very soon.

March 6, 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

Quick delivery and perfect staple

Quick delivery. Authentic leather priced well in the sale. Just what I needed. A versatile dark brown lace up boots that goes well with dresses, jeans and basically anything for autumn or spring looks. Not chunky, more feminine with a slightly versatile on trend vibe.

March 19, 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

Very pleased

Delivered quickly, very pleased with slippers, good quality.

March 11, 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

Absolutely beautiful well made and…

Absolutely beautiful well made and designed boots and service. I can see them lasting years.😍
Great quality and very comfortable. Excellent shipping updates throughout the whole process too.

February 24, 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

Great trainers

Great trainers - very good fit and quality seems good too. Arrived quickly also

February 26, 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

Excellent shoes

Excellent shoes, fantastic quality and price very quickly received 5*seller thank you

March 13, 2025
Unprompted review
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Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 5 out of 5 stars

Very good

Quickly searched online. Good price. Delivery on time. All round good experience

March 6, 2025
Unprompted review
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Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 5 out of 5 stars

Good quality boots

Delivery was fast and well packed. Good quality boots, cosy to wear. Would recommend. I am between size 5-6 UK and these in size 5 fit great.

February 28, 2025
Unprompted review
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Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 4 out of 5 stars

Great all round experience and service

Contrary to the 4 star rating I actually sent my men's LINWOOD 2.0 BORDO WEDGE back, because the fit didn't suit me. I ordered a size 8 and would have required a size 7. However size 7 was sold out on all the other options for me. As a observation I see why size seven"s throughout the web site were sold out across the board. It's the whole experience/service that gets the 4 Star. The using of the web site, receiving the package in good time undamaged. The package and footwear was great also the return"s label inside was important because I ended up using it because I had an issue on my part at the time when trying to do it through the site. I was still able to get my refund. I will definitely be on the lookout in the future for opportunity to get something in the size 7 when available.

January 27, 2025
Unprompted review
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Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

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