We were served by Russell - what a wonderful lad. We had an excellent experience and had great advice and support from Russell and we purchased a ninja pizza oven which is amazing. Thankyou.
Company replied
Location
Switch locationWillowburn Retail Park, Taylor Drive, NE66 2JH Alnwick, England, GB
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See what reviewers are saying
Had great service from Phil whilst looking for new walking shoes. What a lovely guy, gave good advice on options pros and cons. Definitely made me feel happy with choice made. Top customer service wel... See more
Company replied
FANTASTIC SERVICE BY SALLY. Visited the go outdoors Alnwick on June 18 to exchange a pair of walking shoes that were leaking. They did have a direct replacement but SALLY went through some other opti... See more
Company replied
We found the team very helpful, especially Sally and Lee who went above and beyond and helping us resolve our membership issues. Lee also assisted me in ordering a pair of walking trousers that were n... See more
Company replied
Company details
About GO Outdoors - Alnwick
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Willowburn Retail Park, Taylor Drive, NE66 2JH, Alnwick, England, United Kingdom
4.7
Excellent
631 reviews
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We were served by Russell - what a nice lad
We were served by Russell - what a wonderful lad. We had an excellent experience and had great advice and support from Russell and we purchased a ninja pizza oven which is amazing. Thankyou.
July 14, 2026
Unprompted review
Reply from GO Outdoors - Alnwick
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Alnwick
We are grateful that you took the time to share your feedback with us.
It is disappointing to hear that you have experienced an issue with an item recently purchased from us. This is not what we would expect to happen and we understand how inconvenient it can be to have experienced this.
So we can investigate this issue further we have contacted you via the email address presented on your order, please check your inbox shortly for our message.
Kind regards
GO Outdoors Customer Care Team.
Thank you to Jay Sally and Russell
Thank you to Jay, Sally and Russell- service with a smile and saved me £20 reminding me to use Blue Light card
August 2, 2026
Unprompted review
Reply from GO Outdoors - Alnwick
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service from Phil.
Had great service from Phil whilst looking for new walking shoes. What a lovely guy, gave good advice on options pros and cons. Definitely made me feel happy with choice made. Top customer service well done
July 28, 2026
Unprompted review
Reply from GO Outdoors - Alnwick
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great Service
Great service from Jay ,and what a fantastic store . All of the staff are just great . On a visit from Scotland ( again) we usually pop in for a browse. Jay got me the walking shoes I was after . Excellent store. 😊
July 18, 2026
Unprompted review
Reply from GO Outdoors - Alnwick
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Katie who found…
Excellent service from Katie who found perfect fitting shoes for my difficult feet.
July 27, 2026
Unprompted review
Reply from GO Outdoors - Alnwick
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Reply from GO Outdoors - Alnwick
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Missed sales
I place an order which was you took the money for, after 2 weeks I checked to find out was out of stock.So requested a refund and went to a new supplier.
July 9, 2026
Reply from GO Outdoors - Alnwick
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Staff Helpfulness
Bought an electric cooling box. Jay was most helpful when I wasn't sure which product to buy. He took purchase out to my car which was very much appreciated. Thank You
July 18, 2026
Unprompted review
Reply from GO Outdoors - Alnwick
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Very positive shopping experience
Rang the store on Saturday morning to ask about a set of caravan steps. The phone was answered promptly by Debz who offered to put them aside for me until I got to the store later that day as there was only 1 set left in stock. On arrival Debz was serving on the counter and greeted me with a friendly welcome and arranged for Paul to bring them them from with stockroom which he did with a friendly greeting and a smile. Debz was super friendly and so helpful. Thank you. Superb customer service. One happy customer. Also bought some clothing in your sale !
July 4, 2026
Unprompted review
Reply from GO Outdoors - Alnwick
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Attempting to return a faulty tent
Attempting to return a faulty tent, the tent had a small hole in it, chased and chased, sent email after email, sent the images they asked for, turns out I have to take it back to my store which I a 2 hour round trip, absolute joke, will just order elsewhere next time
July 13, 2026
Unprompted review
Reply from GO Outdoors - Alnwick
Thank you for taking the time to leave a review. We are sorry to hear about your experience and appreciate how frustrating it must have been to repeatedly provide the requested information, only to be advised that the tent would need to be returned to store for assessment.
We understand that a two-hour round trip is a significant inconvenience, particularly when you've already spent time chasing updates and supplying photos of the fault. This is not the level of service we aim to provide, and we're sorry for the disappointment caused.
We have reached out to you via Trust Pilot to request further information, we look forward to hearing from you.
Kind regards
Go Outdoors Customer Care Team
Very friendly staff
Very friendly staff. Happy with product. Short wait to have item delivered to store. Convenient.
July 1, 2026
Reply from GO Outdoors - Alnwick
Thanks for giving us 4 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Polite and courteous staff
Jay and Sam and the rest of the staff were friendly, helpful and polite. A good shopping experience.
July 7, 2026
Unprompted review
Reply from GO Outdoors - Alnwick
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great customer service
Today, I visited Go Outdoors Alnwick in my quest to replace my walking boots and the customer service I received from the staff was excellent. Trying on footwear can be a bit of a pain at the best of times but all members of staff were extremely helpful & knowledgeable which made my visit to the store a pleasure. In particular, Jay demonstrated great customer service so a huge thank you to him and the whole team as I left the store happy with my purchase and surprisingly unstressed.😁
July 5, 2026
Unprompted review
Very happy with my purchases
Very happy with my purchases, great service on the till from Sam.
July 4, 2026
Unprompted review
Reply from GO Outdoors - Alnwick
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
great customer service
Sam had great customer service, very informative. Had the answer to all our questions. Extensive selection of all outdoor clothing and equipment. Will definitely visit again Thanks
July 4, 2026
Unprompted review
Reply from GO Outdoors - Alnwick
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Paul at the Alnwick branch was awesome…
Paul at the Alnwick branch was awesome today. I took a faulty blow up mattress back which I’d used once, and after two mins of checks, with minimal fuss, he swapped it for a new one. Nice one!
July 3, 2026
Unprompted review
Reply from GO Outdoors - Alnwick
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Staff were great!
Very helpful and friendly staff, good range of products and great value.
July 1, 2026
Unprompted review
Reply from GO Outdoors - Alnwick
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Ordered North Ridge walking shoes on…
Ordered North Ridge walking shoes on line to be delivered to Alnwick Go Outdoors while we were on holiday there. Notification was sent the following day the they were ready for collection. The shoes are very comfortable as soon as I had put them on and great value for money at the sale price.
June 22, 2026
Reply from GO Outdoors - Alnwick
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
FANTASTIC SERVICE BY SALLY.
FANTASTIC SERVICE BY SALLY.
Visited the go outdoors Alnwick on June 18 to exchange a pair of walking shoes that were leaking. They did have a direct replacement but SALLY went through some other options, one of which we went for in the end. Whilst dealing with us SALLY was also dealing with another couple at the same time, so very busy but still managing to advise and inform both sets of customers. Dont get that kind of service and knowledge from a computer screen. Many Thanks to SALLY.
June 18, 2026
Unprompted review
Reply from GO Outdoors - Alnwick
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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